diff --git "a/banking77.jsonl" "b/banking77.jsonl"
new file mode 100644--- /dev/null
+++ "b/banking77.jsonl"
@@ -0,0 +1,5000 @@
+{"task": "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?", "label": "transfer not received by recipient"}
+{"task": "Why would a transfer to a beneficiary not go through?", "label": "beneficiary not allowed"}
+{"task": "What do I need to bring for identification?", "label": "unable to verify identity"}
+{"task": "i am not a premium customer but i want a virtual card, how do i get it", "label": "disposable card limits"}
+{"task": "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?", "label": "pin blocked"}
+{"task": "How long is a transfer in the pending status?", "label": "pending transfer"}
+{"task": "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "label": "cash withdrawal charge"}
+{"task": "Can you tell me why I was charged to withdraw cash?", "label": "cash withdrawal charge"}
+{"task": "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "label": "card payment wrong exchange rate"}
+{"task": "How do I see my updated balance after I make a cheque or cash deposit?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "How do I activate my card that just arrived?", "label": "activate my card"}
+{"task": "Can I only top-up digitally? Or could I use cash?", "label": "top up by cash or cheque"}
+{"task": "Why is my beneficiary not being allowed to get payment services?", "label": "beneficiary not allowed"}
+{"task": "I must quickly transfer something from China, and I need to know how long it will take.", "label": "transfer timing"}
+{"task": "How do I change my account details?", "label": "edit personal details"}
+{"task": "A refund is taking too long.", "label": "Refund not showing up"}
+{"task": "What is limit of disposable cards  I can make per day?", "label": "disposable card limits"}
+{"task": "I am still waiting for a transfer I did", "label": "balance not updated after bank transfer"}
+{"task": "How do I receive money from someone?", "label": "receiving money"}
+{"task": "Do you offer account services for children and teens?", "label": "age limit"}
+{"task": "Am I able to get a refund for a purchase?", "label": "request refund"}
+{"task": "How can I close my account?", "label": "terminate account"}
+{"task": "When can I expect my card? I live in the US.", "label": "card delivery estimate"}
+{"task": "I thought I was going to receive more currency?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How come I got to pay to get my money from the ATM?", "label": "cash withdrawal charge"}
+{"task": "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "label": "extra charge on statement"}
+{"task": "What does it mean if my cash withdrawal does not show up properly?", "label": "pending cash withdrawal"}
+{"task": "I would like to cancel a transfer", "label": "cancel transfer"}
+{"task": "Is it possible to order another card?", "label": "getting spare card"}
+{"task": "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "label": "failed transfer"}
+{"task": "Can I see where my money came from?", "label": "verify source of funds"}
+{"task": "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages.", "label": "declined card payment"}
+{"task": "I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?", "label": "apple pay or google pay"}
+{"task": "This is terrible, i want to delete my account", "label": "terminate account"}
+{"task": "Is there a reason why a recipient might not see my money transaction", "label": "transfer not received by recipient"}
+{"task": "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "label": "cancel transfer"}
+{"task": "I have been trying to exchange this for crypto but the app won't work could you please help me?", "label": "beneficiary not allowed"}
+{"task": "Top-up is loaded into the card and no update.", "label": "pending top up"}
+{"task": "Is there a problem that makes my payments show pending?", "label": "pending card payment"}
+{"task": "Please tell me how I can get a virtual card.", "label": "getting virtual card"}
+{"task": "why was i chargged", "label": "transfer fee charged"}
+{"task": "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "label": "card payment fee charged"}
+{"task": "I can't seem to figure out why my transfers are getting declined.", "label": "declined transfer"}
+{"task": "who should i contact if my refund doesn't go through?", "label": "Refund not showing up"}
+{"task": "I wish to be able to top up with cash.", "label": "top up by cash or cheque"}
+{"task": "Show me how can my friends top up my account.", "label": "topping up by card"}
+{"task": "Why cant I transfer to my account?", "label": "beneficiary not allowed"}
+{"task": "Can I top-up via Apple Pay?", "label": "apple pay or google pay"}
+{"task": "How long will it take my card to get here?", "label": "card delivery estimate"}
+{"task": "Can I directly deposit my salary to this account?", "label": "receiving money"}
+{"task": "I know I'm getting a new card but would like know when I can expect to receive it.", "label": "card arrival"}
+{"task": "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "label": "card payment wrong exchange rate"}
+{"task": "There is an odd payment in my statement", "label": "card payment not recognised"}
+{"task": "Mastercard is my preferred company.", "label": "visa or mastercard"}
+{"task": "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "label": "failed transfer"}
+{"task": "Can I get money out of any machine?", "label": "atm support"}
+{"task": "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "label": "cancel transfer"}
+{"task": "What should I do after I've moved and need to update my personal details?", "label": "edit personal details"}
+{"task": "Is there a way for me to check my balance?", "label": "verify source of funds"}
+{"task": "I'm looking at my statement, and my refund is not on there.", "label": "Refund not showing up"}
+{"task": "I tried to pay through my account but the payment is not going through. What's going on?", "label": "pending card payment"}
+{"task": "Will I need a new card or can I put my old card back into the app?", "label": "card linking"}
+{"task": "Why hasn't payment gone through yet?", "label": "pending card payment"}
+{"task": "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "label": "cash withdrawal not recognised"}
+{"task": "What is your check-cashing policy?", "label": "top up by cash or cheque"}
+{"task": "I want to get a Visa and Mastercard, is it possible to get both from you?", "label": "visa or mastercard"}
+{"task": "Do I need to add my salary?", "label": "receiving money"}
+{"task": "How many disposable cards can you own?", "label": "disposable card limits"}
+{"task": "The app has rejected my top up.", "label": "top up failed"}
+{"task": "Can my PIN be changed in any cash machine?", "label": "change pin"}
+{"task": "What is the charge for using a Top up card in the US?", "label": "top up by card charge"}
+{"task": "Can I get a Visa or does it have to be something else.", "label": "visa or mastercard"}
+{"task": "Where can I get my currencies exchanged?", "label": "exchange via app"}
+{"task": "I see a charge for a direct debit that was not me.", "label": "direct debit payment not recognised"}
+{"task": "Do I need to go to an office to change my pin?", "label": "change pin"}
+{"task": "Is there an alternative to a physical card?", "label": "getting virtual card"}
+{"task": "help me find where this money came from", "label": "verify source of funds"}
+{"task": "I must make several disposable cards per day.", "label": "disposable card limits"}
+{"task": "What can I use to receive my salary?", "label": "receiving money"}
+{"task": "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "label": "pending cash withdrawal"}
+{"task": "What do I do if there is an electronic debit that is not correct?", "label": "direct debit payment not recognised"}
+{"task": "Can you explain why my transfer was unsuccessful?", "label": "failed transfer"}
+{"task": "Can you explain why my payment is still pending?", "label": "pending transfer"}
+{"task": "Can I change my PIN online?", "label": "change pin"}
+{"task": "I want to activate my new card.", "label": "activate my card"}
+{"task": "I was charged multiple times for one transaction.", "label": "transaction charged twice"}
+{"task": "What is the reason for the fee charge on my transfer?", "label": "transfer fee charged"}
+{"task": "I'm not sure why the card payment didn't work.", "label": "declined card payment"}
+{"task": "How do I get extra cards?", "label": "getting spare card"}
+{"task": "A refund for a recent return has not arrived on my card.", "label": "Refund not showing up"}
+{"task": "what is going on, i have entered my passcode and its not working", "label": "passcode forgotten"}
+{"task": "Am I able to get both a Visa and MasterCard from you?", "label": "visa or mastercard"}
+{"task": "What cards do you support", "label": "supported cards and currencies"}
+{"task": "can i use my app to get a virtual card", "label": "getting virtual card"}
+{"task": "Why was I charged a fee on a cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "Is there something that I can do since my phone was stolen yesterday?", "label": "lost or stolen phone"}
+{"task": "Is my account able to be topped up by my friends?", "label": "topping up by card"}
+{"task": "I don't see the verification code for my card transfer.", "label": "verify top up"}
+{"task": "Can you tell me if there are limits to disposable virtual cards?", "label": "disposable card limits"}
+{"task": "My contactless payments don't work.", "label": "contactless not working"}
+{"task": "Can I deposit a check?", "label": "top up by cash or cheque"}
+{"task": "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "label": "top up failed"}
+{"task": "I transferred money to my account but it is not showing.", "label": "balance not updated after bank transfer"}
+{"task": "How do I perform identity checks?", "label": "verify my identity"}
+{"task": "After I attempted a transfer, it failed.", "label": "failed transfer"}
+{"task": "I have been charged for one thing two times.", "label": "transaction charged twice"}
+{"task": "How do I discontinue my account?", "label": "terminate account"}
+{"task": "Why is my payment still pending?", "label": "pending card payment"}
+{"task": "My Virtual card was rejected for a car rental. Why?", "label": "virtual card not working"}
+{"task": "I am wanting to refill my card, is there a charge?", "label": "top up by card charge"}
+{"task": "What is the source of funds for my money?", "label": "verify source of funds"}
+{"task": "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "label": "cash withdrawal not recognised"}
+{"task": "Why do you need to know so much about me for my account?", "label": "why verify identity"}
+{"task": "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "label": "top up reverted"}
+{"task": "how much is the fee for topping by card", "label": "top up by card charge"}
+{"task": "I made a payment but it was returned.", "label": "reverted card payment?"}
+{"task": "Is there a way to undo a transaction?", "label": "cancel transfer"}
+{"task": "How long does a transfer from the US take?", "label": "transfer timing"}
+{"task": "What limits are the to top-ups?", "label": "top up limits"}
+{"task": "How can I change my address?", "label": "edit personal details"}
+{"task": "I just initiated a transfer but I'd like to cancel it.", "label": "cancel transfer"}
+{"task": "Help me verify my identification.", "label": "unable to verify identity"}
+{"task": "Why can't I use my card?", "label": "card not working"}
+{"task": "Can I purchase with cash or cheque?", "label": "top up by cash or cheque"}
+{"task": "Why is there a verification to identity", "label": "why verify identity"}
+{"task": "Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?", "label": "transaction charged twice"}
+{"task": "What card or currency can I use to pay?", "label": "supported cards and currencies"}
+{"task": "Can you unblock my pin because I put the wrong one too many times.", "label": "pin blocked"}
+{"task": "In what increments can I top-up my card?", "label": "automatic top up"}
+{"task": "my phone has been stolen by someone", "label": "lost or stolen phone"}
+{"task": "I still don't have a card. How do I get one?", "label": "order physical card"}
+{"task": "Where did my money go? I'm not able to withdraw it from my ATM.", "label": "declined cash withdrawal"}
+{"task": "I can't make purchases with my virtual card.", "label": "virtual card not working"}
+{"task": "Please inform me how to get a new card as mine is about to expire.", "label": "card about to expire"}
+{"task": "It kept my cash", "label": "wrong amount of cash received"}
+{"task": "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "label": "transfer not received by recipient"}
+{"task": "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "label": "pending card payment"}
+{"task": "Can you tell me more about limits to disposable virtual cards?", "label": "disposable card limits"}
+{"task": "Do you offer SWIFT transfers?", "label": "top up by bank transfer charge"}
+{"task": "My cash deposit isn't in my account. What happened?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Can I unblock my pin using the app?", "label": "pin blocked"}
+{"task": "How do I know what my account is set to, I am paid in GBP?", "label": "receiving money"}
+{"task": "Help me please, I need to top up cash.", "label": "top up by cash or cheque"}
+{"task": "What kinds of cards can I use to top up?", "label": "supported cards and currencies"}
+{"task": "I would like to delete my account. I'm not happy with the service you're providing", "label": "terminate account"}
+{"task": "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "label": "card about to expire"}
+{"task": "the product is not working, can I get a refund?", "label": "request refund"}
+{"task": "What are my payment options?", "label": "supported cards and currencies"}
+{"task": "Where can the pin be located?", "label": "get physical card"}
+{"task": "The money disappeared when I tried to use my card to top up.", "label": "topping up by card"}
+{"task": "What do I need to do to get my new card which I have requested 2 weeks ago?", "label": "card arrival"}
+{"task": "I made an international purchase, but the exchange rate was wrong", "label": "card payment wrong exchange rate"}
+{"task": "Is it possible for a transaction to be cancelled?", "label": "cancel transfer"}
+{"task": "My card is stolen.  Help!", "label": "lost or stolen card"}
+{"task": "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "label": "pending transfer"}
+{"task": "Why was my withdrawal requested cancelled by the ATM?", "label": "declined cash withdrawal"}
+{"task": "What is the extra €1 on my statement for?", "label": "extra charge on statement"}
+{"task": "I desperately need to transfer something from China, Please give me the wait time.", "label": "transfer timing"}
+{"task": "oh my god I lost my card! what should I do?", "label": "lost or stolen card"}
+{"task": "Can I transfer my salary if its in GBP?", "label": "receiving money"}
+{"task": "If I were to do a transfer, what is the rate for that?", "label": "top up by bank transfer charge"}
+{"task": "My contactless stopped working today no matter where I try to use it. How do I get it to start working again?", "label": "contactless not working"}
+{"task": "What is the process for unlocking the pin?", "label": "pin blocked"}
+{"task": "I did not receive the right amount of cash.", "label": "wrong amount of cash received"}
+{"task": "My son has just turned 13, is he old enough for an account?", "label": "age limit"}
+{"task": "If someone in a different country sends me money, do I have to pay a fee?", "label": "exchange charge"}
+{"task": "When will I receive the cash payment from the check I deposited?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I have yet to receive my virtual card", "label": "getting virtual card"}
+{"task": "There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.", "label": "card payment not recognised"}
+{"task": "I'm supposed to be getting a refund but it hasn't shown up, now what?", "label": "Refund not showing up"}
+{"task": "Why can't my beneficiary access my account?", "label": "beneficiary not allowed"}
+{"task": "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "label": "cash withdrawal not recognised"}
+{"task": "I did not make a direct debit payment as listed on my app", "label": "direct debit payment not recognised"}
+{"task": "My card has been pending for a while, what should I do?", "label": "pending card payment"}
+{"task": "I tried to use my debit card, but the payment did not work.", "label": "reverted card payment?"}
+{"task": "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "label": "transfer not received by recipient"}
+{"task": "Do you accept Visa or Mastercard?", "label": "visa or mastercard"}
+{"task": "What do I do if I completed a money transfer but the recipient hasn't received it?", "label": "transfer not received by recipient"}
+{"task": "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "why did i get declined transfer", "label": "declined transfer"}
+{"task": "I need a second card on this account for my daughter.", "label": "getting spare card"}
+{"task": "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "label": "cash withdrawal not recognised"}
+{"task": "Do you know the rate of exchange?", "label": "exchange rate"}
+{"task": "How come I got charged extra for withdrawing cash?", "label": "cash withdrawal charge"}
+{"task": "How can I know where my card will be accepted?", "label": "card acceptance"}
+{"task": "I have multiple of the same transaction", "label": "transaction charged twice"}
+{"task": "I need to reverse a transaction", "label": "cancel transfer"}
+{"task": "I want to activate my card, how do I do it?", "label": "activate my card"}
+{"task": "why does my statement contain an extra fee?", "label": "extra charge on statement"}
+{"task": "Seems like my top-up has not gone through", "label": "pending top up"}
+{"task": "A fee that shouldn't be there is there after using my card!", "label": "card payment fee charged"}
+{"task": "Can I pay online with my card?", "label": "card acceptance"}
+{"task": "I have a duplicate charge", "label": "transaction charged twice"}
+{"task": "How do you come up with your exchange rate", "label": "exchange rate"}
+{"task": "Can you explain to me why a cash withdrawal shows up as pending?", "label": "pending cash withdrawal"}
+{"task": "I have received my American express in apple play, looks like top up has an issue, please help?", "label": "apple pay or google pay"}
+{"task": "When will my transfer process?", "label": "balance not updated after bank transfer"}
+{"task": "How can I top up with Google play?", "label": "apple pay or google pay"}
+{"task": "Can you tell me the restrictions for the disposable cards?", "label": "disposable card limits"}
+{"task": "I heard you have virtual cards. How do I get one?", "label": "getting virtual card"}
+{"task": "Why was I charged when taking out money?", "label": "cash withdrawal charge"}
+{"task": "Please delete my account immediately.", "label": "terminate account"}
+{"task": "Are visa and mastercard accepted", "label": "visa or mastercard"}
+{"task": "When I got cash, the exchange rate applied was wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I have a new card and I need to activate it.", "label": "activate my card"}
+{"task": "Can cards be delivered? Where?", "label": "order physical card"}
+{"task": "I would like to have a physical card to carry around and use. How can I get one?", "label": "order physical card"}
+{"task": "What's the reason my new card hasn't come?", "label": "card arrival"}
+{"task": "Are there any top-up limits involved?", "label": "top up limits"}
+{"task": "Is there a fee for topping up by charge card?", "label": "top up by card charge"}
+{"task": "My statement shows a strange direct debit.", "label": "direct debit payment not recognised"}
+{"task": "When traveling, is it possible for it to add money at specific time intervals?", "label": "automatic top up"}
+{"task": "I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.", "label": "Refund not showing up"}
+{"task": "my top up isnt there yet where do i find it", "label": "topping up by card"}
+{"task": "I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?", "label": "failed transfer"}
+{"task": "Can I trace where my funds came from?", "label": "verify source of funds"}
+{"task": "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "label": "transfer not received by recipient"}
+{"task": "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What flat currencies do you support for holding and exchange?", "label": "fiat currency support"}
+{"task": "How do I order a replacement for stolen card?", "label": "compromised card"}
+{"task": "Is there a way to get a virtual card?", "label": "getting virtual card"}
+{"task": "Are there only certain ATM machines where I can use this card?", "label": "atm support"}
+{"task": "Why am I being declined?", "label": "declined card payment"}
+{"task": "A transaction to a friend still hasn't shown up.", "label": "transfer not received by recipient"}
+{"task": "The exchange rate was incorrect for an item I bought.", "label": "card payment wrong exchange rate"}
+{"task": "How long does my top up pending last?", "label": "pending top up"}
+{"task": "How do I replace my card?", "label": "card about to expire"}
+{"task": "Will I be charged a fee for topping up using a European card?", "label": "top up by card charge"}
+{"task": "I need some help linking my new card.", "label": "card linking"}
+{"task": "My wallet doesn't show my recent top up.", "label": "topping up by card"}
+{"task": "Why was I charged more than I should have been?", "label": "extra charge on statement"}
+{"task": "I need to know where my funds come from.", "label": "verify source of funds"}
+{"task": "Can I pick a new PIN?", "label": "change pin"}
+{"task": "I'm dissatisfied with the service and would like to terminate the account.", "label": "terminate account"}
+{"task": "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "label": "card payment wrong exchange rate"}
+{"task": "Are there fees for using an international card to top up?", "label": "top up by card charge"}
+{"task": "I am still waiting for verification.  Can I use my account before I am verified?", "label": "why verify identity"}
+{"task": "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "label": "wrong amount of cash received"}
+{"task": "Can you please explain why the exchange rate for the item I bought is wrong?", "label": "card payment wrong exchange rate"}
+{"task": "I mistook my pin and now I am locked.  Can you unlock me?", "label": "pin blocked"}
+{"task": "I would like to use cash to make a top-up?", "label": "top up by cash or cheque"}
+{"task": "When will my deposit from this morning show up?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "My card is expiring so how fast can I get a new one and how much will it be?", "label": "card about to expire"}
+{"task": "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "label": "transfer not received by recipient"}
+{"task": "where is card accepted", "label": "card acceptance"}
+{"task": "withdrawal pending meaning?", "label": "pending cash withdrawal"}
+{"task": "I enetered the wrong information, I need my account unblocked How do I do that?", "label": "pin blocked"}
+{"task": "The app is telling me that I am not me.", "label": "unable to verify identity"}
+{"task": "Fees for currency exchange", "label": "exchange charge"}
+{"task": "Is it free to send out more cards?", "label": "getting spare card"}
+{"task": "I paid with my card and I was charged a fee", "label": "card payment fee charged"}
+{"task": "And do you have virtual cards instead of physical ones?", "label": "getting virtual card"}
+{"task": "I see a direct debit charge that I did not approve", "label": "direct debit payment not recognised"}
+{"task": "I asked for $40 and I only received $20, what happened?", "label": "wrong amount of cash received"}
+{"task": "Why did my card payment not work?", "label": "declined card payment"}
+{"task": "Card activation steps", "label": "activate my card"}
+{"task": "A payment is showing twice. Why is that?", "label": "transaction charged twice"}
+{"task": "After transfering some money my balance hasn't changed.", "label": "balance not updated after bank transfer"}
+{"task": "What cash stations take this card?", "label": "atm support"}
+{"task": "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "label": "declined cash withdrawal"}
+{"task": "How can I configure what currency my salary is in if it's in GBP?", "label": "receiving money"}
+{"task": "There is a  €1 fee on my account I didn't authorize", "label": "extra charge on statement"}
+{"task": "I would like to transfer money into my account.", "label": "transfer into account"}
+{"task": "I tried using my card at multiple vendors and now it's not working.", "label": "card not working"}
+{"task": "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "label": "cash withdrawal not recognised"}
+{"task": "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "label": "declined cash withdrawal"}
+{"task": "how can i track card you sent", "label": "card arrival"}
+{"task": "Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?", "label": "transfer fee charged"}
+{"task": "What do you charge to top up US cards?", "label": "top up by card charge"}
+{"task": "I would love one of the virtual cards!", "label": "getting virtual card"}
+{"task": "How long does it take for money to transfer as my balance hasn't been updated", "label": "balance not updated after bank transfer"}
+{"task": "I want to know which currencies and cards are supported, can you provide a list?", "label": "supported cards and currencies"}
+{"task": "I can't find my PIN anywhere.", "label": "get physical card"}
+{"task": "How does a disposable virtual card work?", "label": "get disposable virtual card"}
+{"task": "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "label": "card payment fee charged"}
+{"task": "I think my top up has been reverted", "label": "top up reverted"}
+{"task": "Help my find the verification code on a top-up.", "label": "verify top up"}
+{"task": "Is there a way yo change my PIN?", "label": "change pin"}
+{"task": "Why hasn't my friend's transaction arrive yet?", "label": "transfer not received by recipient"}
+{"task": "The ATM didn't give me the full requested amount", "label": "wrong amount of cash received"}
+{"task": "Is there anything to do because my phone was stolen?", "label": "lost or stolen phone"}
+{"task": "I was trying to top-up and my credit card was declined. Can you tell me why?", "label": "top up failed"}
+{"task": "Do I have to pay for a second card?", "label": "getting spare card"}
+{"task": "Why couldn't I transfer funds to my beneficiary?", "label": "beneficiary not allowed"}
+{"task": "Can i choose a specific delivery date?", "label": "card delivery estimate"}
+{"task": "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "label": "failed transfer"}
+{"task": "Which card would I get, Visa or Mastercard?", "label": "visa or mastercard"}
+{"task": "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "label": "card linking"}
+{"task": "Will I get a Visa card or Mastercard?", "label": "visa or mastercard"}
+{"task": "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "label": "transfer into account"}
+{"task": "I am seeing in the App a diret debit that its not mine", "label": "direct debit payment not recognised"}
+{"task": "I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "label": "transfer fee charged"}
+{"task": "What do I do if someone used my card without my permission?", "label": "compromised card"}
+{"task": "Please help.  There is a payment in the app that isn't mine.", "label": "card payment not recognised"}
+{"task": "How to order my card?", "label": "order physical card"}
+{"task": "Are you available in my country?", "label": "country support"}
+{"task": "Why was I charged a fee for using my card", "label": "card payment fee charged"}
+{"task": "I need to set up an account for my daughter, how would I do that?", "label": "age limit"}
+{"task": "Does it matter which card I use", "label": "visa or mastercard"}
+{"task": "Is there somewhere I can send a check to add to my account?", "label": "top up by cash or cheque"}
+{"task": "What is the process for setting up and account for my child?", "label": "age limit"}
+{"task": "When will I get my money? It's been too long.", "label": "transfer not received by recipient"}
+{"task": "When will my returned transaction show up on my account?", "label": "Refund not showing up"}
+{"task": "What are the policies of disposable cards?", "label": "disposable card limits"}
+{"task": "It won't let me verify my identity.", "label": "unable to verify identity"}
+{"task": "How can I transfer money into my account?", "label": "transfer into account"}
+{"task": "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "label": "transfer fee charged"}
+{"task": "I do not see the card PIN anywhere?", "label": "get physical card"}
+{"task": "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?", "label": "pending card payment"}
+{"task": "Is there a reason why my card was declined when I attempted to withdraw money?", "label": "declined cash withdrawal"}
+{"task": "My phone was stolen, what can I do?", "label": "lost or stolen phone"}
+{"task": "The rate of exchange for my cash withdrawal is wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Am I charged a fee to transfer funds?", "label": "transfer fee charged"}
+{"task": "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "label": "direct debit payment not recognised"}
+{"task": "I can't find the PIN.", "label": "get physical card"}
+{"task": "I can't get a contactless payment to work.", "label": "contactless not working"}
+{"task": "Was my card payment reverted?", "label": "reverted card payment?"}
+{"task": "Why was I charged a random fee for a transfer I made?", "label": "transfer fee charged"}
+{"task": "I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?", "label": "virtual card not working"}
+{"task": "Can you tell me whats going on with my card it seems to be not working?", "label": "card not working"}
+{"task": "Can I increase my top-up maximum?", "label": "top up limits"}
+{"task": "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "label": "cash withdrawal charge"}
+{"task": "Can I get an update on my replacement card?", "label": "card arrival"}
+{"task": "I still don't have a refund.", "label": "Refund not showing up"}
+{"task": "I want to use my card. How do I activate it?", "label": "activate my card"}
+{"task": "I am in the EU. Can I get one of your cards?", "label": "country support"}
+{"task": "Please help me cancel a transaction.", "label": "cancel transfer"}
+{"task": "I was given the wrong amount of cash", "label": "wrong amount of cash received"}
+{"task": "terminate my account please", "label": "terminate account"}
+{"task": "I just transferred some money into my account and do not see it updated yet, can you assist?", "label": "balance not updated after bank transfer"}
+{"task": "Do I need to order a new card if mine is expiring?", "label": "card about to expire"}
+{"task": "Which establishments will accept my card?", "label": "card acceptance"}
+{"task": "Am I charged for receiving money?", "label": "top up by bank transfer charge"}
+{"task": "Is this app capable of exchanging currencies?", "label": "exchange via app"}
+{"task": "I wanted to withdraw $100 from the ATM but I only got $20", "label": "wrong amount of cash received"}
+{"task": "Why would the app revert my payment?", "label": "reverted card payment?"}
+{"task": "My app says I withdraw funds from my account through an ATM.", "label": "cash withdrawal not recognised"}
+{"task": "I've been waiting for a top up to come through for over an hour and I need the funds now.", "label": "pending top up"}
+{"task": "Why did I get charged more than once?", "label": "transaction charged twice"}
+{"task": "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "label": "transfer not received by recipient"}
+{"task": "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "label": "card linking"}
+{"task": "why and how soon do I have to have proof of identity to you?", "label": "why verify identity"}
+{"task": "I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?", "label": "transfer not received by recipient"}
+{"task": "How much does each transfer cost?", "label": "top up by bank transfer charge"}
+{"task": "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "label": "top up failed"}
+{"task": "Are there any restrictions on where I use this card?", "label": "card acceptance"}
+{"task": "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.", "label": "declined transfer"}
+{"task": "In the app, how can I make it show the new card that arrived?", "label": "card linking"}
+{"task": "I would like to know where my source of funds came from.", "label": "verify source of funds"}
+{"task": "I just received a new card, where do I go to link it to my account?", "label": "card linking"}
+{"task": "Reasons for top up cancellation.", "label": "top up reverted"}
+{"task": "Hi something is going on with the app.  I see some payments I didn't make?", "label": "card payment not recognised"}
+{"task": "Why has my top-up been returned to my account?", "label": "top up reverted"}
+{"task": "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "label": "pin blocked"}
+{"task": "why do i have a failed transfer", "label": "failed transfer"}
+{"task": "I completed a transfer that isn't showing up on my account.", "label": "balance not updated after bank transfer"}
+{"task": "stop the transaction", "label": "cancel transfer"}
+{"task": "why couldn't I use my card at a store?", "label": "declined card payment"}
+{"task": "I would like to verify my source of funds.", "label": "verify source of funds"}
+{"task": "Which countries do you work with?", "label": "country support"}
+{"task": "What are the steps for identity checks?", "label": "verify my identity"}
+{"task": "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "label": "pending transfer"}
+{"task": "What is your shipping policies for cards?", "label": "card delivery estimate"}
+{"task": "I can't enter my passcode.", "label": "passcode forgotten"}
+{"task": "No refund showing in my statement.", "label": "Refund not showing up"}
+{"task": "Why is it taking so long for my money to appear in my account? I have been waiting a week!", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Is it possible to get a real card?", "label": "order physical card"}
+{"task": "I require verification for my source of funds.", "label": "verify source of funds"}
+{"task": "Are there certain cards and currencies you support?", "label": "supported cards and currencies"}
+{"task": "What's the fee for exchange of foreign currencies?", "label": "exchange charge"}
+{"task": "Where did this extra €1 fee on my statement come from?", "label": "extra charge on statement"}
+{"task": "How do I edit the personal details on my account?", "label": "edit personal details"}
+{"task": "Physical cards are what I need more of", "label": "getting spare card"}
+{"task": "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "label": "request refund"}
+{"task": "I forgot my pin and am blocked now. Can I reset it somewhere?", "label": "pin blocked"}
+{"task": "For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.", "label": "balance not updated after bank transfer"}
+{"task": "Can I pick between Visa and Mastercard?", "label": "visa or mastercard"}
+{"task": "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.", "label": "card payment not recognised"}
+{"task": "Do I get an actual card?", "label": "order physical card"}
+{"task": "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?", "label": "pending transfer"}
+{"task": "I want to revert this mornings transaction.", "label": "cancel transfer"}
+{"task": "I was just needing to know why my card got declined", "label": "declined card payment"}
+{"task": "I think the top up failed", "label": "top up failed"}
+{"task": "app malfunctioning, does not know its me", "label": "unable to verify identity"}
+{"task": "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "label": "transaction charged twice"}
+{"task": "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "label": "declined cash withdrawal"}
+{"task": "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "label": "pending transfer"}
+{"task": "Can I get some help to get me card activated?", "label": "activate my card"}
+{"task": "My card will not work", "label": "card not working"}
+{"task": "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "label": "declined cash withdrawal"}
+{"task": "How long until the card arrives?", "label": "card delivery estimate"}
+{"task": "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "label": "card payment fee charged"}
+{"task": "If I want to select a new PIN what do I do?", "label": "change pin"}
+{"task": "Please tell me where I can update my details since I moved.", "label": "edit personal details"}
+{"task": "Is the card welcomed by everybody?", "label": "card acceptance"}
+{"task": "Why do we need to verify top-up?", "label": "verify top up"}
+{"task": "Could you tell me why my top up isn't showing in my wallet?", "label": "topping up by card"}
+{"task": "I think there has been a mistake on my exchange rate for this purchase.", "label": "card payment wrong exchange rate"}
+{"task": "What physical locations can I use cash to top up?", "label": "top up by cash or cheque"}
+{"task": "How do i top up my google pay?", "label": "apple pay or google pay"}
+{"task": "When do I get my card PIN?", "label": "get physical card"}
+{"task": "Can I select my card scheme or do you choose it for me?", "label": "visa or mastercard"}
+{"task": "How can I receive money from someone?", "label": "receiving money"}
+{"task": "Why is a transfer I did recently still processing?", "label": "pending transfer"}
+{"task": "What countries do your accounts support?", "label": "country support"}
+{"task": "I made a cash withdraw and it shows up as pending why is that?", "label": "pending cash withdrawal"}
+{"task": "I made a transaction at an atm and was charged extra for it.", "label": "cash withdrawal charge"}
+{"task": "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I'd like to transfer funds using my credit card.", "label": "topping up by card"}
+{"task": "where has my transferred money gone?", "label": "transfer not received by recipient"}
+{"task": "How can you assist me on topping up on bank transfers to my account?", "label": "transfer into account"}
+{"task": "How soon will I get my card?", "label": "card delivery estimate"}
+{"task": "Why do we need to verify top-ups?", "label": "verify top up"}
+{"task": "Can a friend top up my account", "label": "topping up by card"}
+{"task": "My refund isn't showing up", "label": "Refund not showing up"}
+{"task": "My PIN has been blocked.", "label": "pin blocked"}
+{"task": "What currencies do you offer?", "label": "fiat currency support"}
+{"task": "what is the leadtime for a new card to show up in the mail?", "label": "card delivery estimate"}
+{"task": "phone is at a hotel, can i still use app", "label": "lost or stolen phone"}
+{"task": "How can my friend give me money?", "label": "receiving money"}
+{"task": "Transfer isn't working?", "label": "failed transfer"}
+{"task": "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "label": "cash withdrawal not recognised"}
+{"task": "Who do I call to cancel a transfer?", "label": "cancel transfer"}
+{"task": "How long will this transfer from europe take?", "label": "transfer timing"}
+{"task": "Why would a merchant revert a card payment?", "label": "reverted card payment?"}
+{"task": "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "label": "failed transfer"}
+{"task": "how do I know where I can get money withdrawn?", "label": "atm support"}
+{"task": "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "label": "lost or stolen card"}
+{"task": "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "label": "change pin"}
+{"task": "My card arrived but I need to make it work in the app, how do I do that?", "label": "card linking"}
+{"task": "Why was I charged for cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "I am trying  to  transfer and  it has been  stopped why is  that", "label": "beneficiary not allowed"}
+{"task": "Can I change my PIN if I want to?", "label": "change pin"}
+{"task": "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "label": "exchange via app"}
+{"task": "I needed $100 but all it gave me was $20.", "label": "wrong amount of cash received"}
+{"task": "What would II do if I wanted to activate my new card", "label": "activate my card"}
+{"task": "Why does my transfer keep generating an error message?", "label": "beneficiary not allowed"}
+{"task": "why has a transaction to a friend been delayed?", "label": "transfer not received by recipient"}
+{"task": "why hasn't my virtual card come yet?", "label": "getting virtual card"}
+{"task": "Where do I find PIN for my card?", "label": "pin blocked"}
+{"task": "How long will it take to verify my account?", "label": "unable to verify identity"}
+{"task": "Can I get a refund on an item?", "label": "request refund"}
+{"task": "How can I top up using google pay?", "label": "apple pay or google pay"}
+{"task": "I no longer have my phone.", "label": "lost or stolen phone"}
+{"task": "I already have an account. Why can't I use it unless my identity is verified?", "label": "why verify identity"}
+{"task": "I made a cash withdrawl and there is a charge.  What is this?", "label": "cash withdrawal charge"}
+{"task": "For the disposable cards, what are the restrictions?", "label": "disposable card limits"}
+{"task": "I'm expecting a refund but it's no where to be seen", "label": "Refund not showing up"}
+{"task": "I need to add a serious amount of cash to my card, how do I do that?", "label": "top up limits"}
+{"task": "why have i not got my new card?", "label": "card arrival"}
+{"task": "Salary in GBP has been received. Does it need to be configured into another place?", "label": "receiving money"}
+{"task": "How do I get my virtual card?", "label": "getting virtual card"}
+{"task": "Can I get a card? I live in the US.", "label": "country support"}
+{"task": "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "label": "wrong amount of cash received"}
+{"task": "I deposited money but my balance hasn't been updated yet.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "When will a transfer from the US post?", "label": "transfer timing"}
+{"task": "There's a payment that isn't mine on my app", "label": "card payment not recognised"}
+{"task": "Why is my physical card not working?", "label": "card not working"}
+{"task": "Please give me both a visa and a mastercard.", "label": "visa or mastercard"}
+{"task": "The store card reader would not accept my card.", "label": "declined card payment"}
+{"task": "Where do your cards get delivered to?", "label": "order physical card"}
+{"task": "I bought something and I take issue with the exchange rate applied.", "label": "card payment wrong exchange rate"}
+{"task": "Why was my top up reverted?", "label": "top up reverted"}
+{"task": "may I have a Visa and a Mastercard from you.", "label": "visa or mastercard"}
+{"task": "I ordered a virtual card but it hasn't come through yet", "label": "getting virtual card"}
+{"task": "Why did my money disappear when I topped up??", "label": "top up reverted"}
+{"task": "Is my PIN sent separably?", "label": "get physical card"}
+{"task": "I tried to top-up but it got denied.", "label": "top up failed"}
+{"task": "How do I transfer money between two of my accounts?", "label": "transfer into account"}
+{"task": "What are the auto-top up policies?", "label": "automatic top up"}
+{"task": "Why would the ATM machine fail to give me the cash withdrawal I requested?", "label": "declined cash withdrawal"}
+{"task": "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "label": "request refund"}
+{"task": "Is there any way to cancel my transfer", "label": "cancel transfer"}
+{"task": "How can I exchange currencies in the app?", "label": "exchange via app"}
+{"task": "I have not received the completed transaction.", "label": "transfer not received by recipient"}
+{"task": "My card needs to be activated.", "label": "activate my card"}
+{"task": "Why was I charged extra when transferring?", "label": "transfer fee charged"}
+{"task": "I would like to make sure it is delivered on a certain date.", "label": "card delivery estimate"}
+{"task": "The exchange rate applied was incorrect when I was traveling outside the country.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Can you tell me why my card keeps getting declined every time I try to use it?", "label": "declined card payment"}
+{"task": "I recently made a transfer that I would like to cancel", "label": "cancel transfer"}
+{"task": "What cash machines will let me change my PIN?", "label": "change pin"}
+{"task": "When I went to $100, all the machine would give me was $20.", "label": "wrong amount of cash received"}
+{"task": "What is the number of transactions for one disposable card?", "label": "disposable card limits"}
+{"task": "I've tried using my card multiple times and it keeps getting declined.", "label": "declined card payment"}
+{"task": "A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.", "label": "direct debit payment not recognised"}
+{"task": "Did a card payment that I made get cancelled?", "label": "reverted card payment?"}
+{"task": "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?", "label": "Refund not showing up"}
+{"task": "If I exchange currencies frequently, is there a discount?", "label": "exchange charge"}
+{"task": "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "label": "compromised card"}
+{"task": "I lost my card and need a new one, will it cost me?", "label": "getting spare card"}
+{"task": "How can I cancel a transfer I made", "label": "cancel transfer"}
+{"task": "I have an outgoing transaction", "label": "pending transfer"}
+{"task": "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "label": "contactless not working"}
+{"task": "What is the most amount of disposable cards allowable?", "label": "disposable card limits"}
+{"task": "How do i transfer something faster than normal?", "label": "transfer timing"}
+{"task": "Why would my transfer result in a decline message?", "label": "declined transfer"}
+{"task": "I need help- I got mugged yesterday and they took everything so I can't use the app.", "label": "lost or stolen phone"}
+{"task": "Why haven't I received a refund yet?", "label": "Refund not showing up"}
+{"task": "I didn't withdraw cash but I see that transaction on my app", "label": "cash withdrawal not recognised"}
+{"task": "I couldn't transfer money to a beneficiery", "label": "beneficiary not allowed"}
+{"task": "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "label": "cancel transfer"}
+{"task": "I had a problem with my card payment, can you help?", "label": "declined card payment"}
+{"task": "My card payment reverted back, I think.", "label": "reverted card payment?"}
+{"task": "How do I exchange AUD for GBP?", "label": "exchange via app"}
+{"task": "I entered a wrong PIN too many times. How can I fix this?", "label": "pin blocked"}
+{"task": "Is there a problem with the payment that I see is still pending?", "label": "pending card payment"}
+{"task": "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Is this card available to Americans?", "label": "country support"}
+{"task": "What is the verification code for my top up card?", "label": "verify top up"}
+{"task": "Is it possible to refund an item?", "label": "request refund"}
+{"task": "Is there a fee for a cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?", "label": "top up reverted"}
+{"task": "How long does it take for my top up to clear?", "label": "pending top up"}
+{"task": "My money hasn't been transferred yet.", "label": "balance not updated after bank transfer"}
+{"task": "I need to order a new virtual card, how do I do that?", "label": "getting virtual card"}
+{"task": "Tell me why I need top-up to be verified?", "label": "verify top up"}
+{"task": "Why can't I get my top up to work in Apple Pay?", "label": "apple pay or google pay"}
+{"task": "What amount can I top-up?", "label": "top up limits"}
+{"task": "How do I get selected for a visa card?", "label": "visa or mastercard"}
+{"task": "Why does my statement show various transaction times?", "label": "transaction charged twice"}
+{"task": "I left my phone at the hotel.", "label": "lost or stolen phone"}
+{"task": "The money that I have transferred hasn't arrived yet.", "label": "balance not updated after bank transfer"}
+{"task": "I would like help to revert a transaction I did this morning", "label": "cancel transfer"}
+{"task": "I am dissatisfied, I would like to close my account.", "label": "terminate account"}
+{"task": "Why did I only receive this much currency?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "My PIN was entered wrong and now I am blocked.  Please unblock.", "label": "pin blocked"}
+{"task": "You advertise no fee when paying with a card then my statement shows a fee.", "label": "card payment fee charged"}
+{"task": "Is going to a bank only way to change my PIN?", "label": "change pin"}
+{"task": "How long will my top-up be pending?", "label": "pending top up"}
+{"task": "Is there a auto top-up option?", "label": "automatic top up"}
+{"task": "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "label": "compromised card"}
+{"task": "why am I being charged a fee for transferring money ?", "label": "transfer fee charged"}
+{"task": "How can I replace an expired card?", "label": "card about to expire"}
+{"task": "Why am I seeing a fee for transferring money?", "label": "transfer fee charged"}
+{"task": "I have duplicate charges for the same transaction", "label": "transaction charged twice"}
+{"task": "I need to see where my money came from.", "label": "verify source of funds"}
+{"task": "would a visa or mastercard be more suited to me?", "label": "visa or mastercard"}
+{"task": "I have a fee for cash withdrawal", "label": "cash withdrawal charge"}
+{"task": "What documentation do you accept for the identity check?", "label": "verify my identity"}
+{"task": "Is there a reason that my top-up is still pending?", "label": "pending top up"}
+{"task": "My cash withdrawal is showing as pending, why?", "label": "pending cash withdrawal"}
+{"task": "Why are my transfers and purchases keep getting declined?", "label": "declined transfer"}
+{"task": "I dont see my reciept", "label": "transfer not received by recipient"}
+{"task": "How would I go about getting a physical card to use in stores?", "label": "order physical card"}
+{"task": "I need to know what charges I will incur for using a European card for top up.", "label": "top up by card charge"}
+{"task": "I'm trying to take money from my account but its not letting me. Help!", "label": "declined cash withdrawal"}
+{"task": "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "label": "pending transfer"}
+{"task": "Can I get my money back on an item?", "label": "request refund"}
+{"task": "Supported countries", "label": "country support"}
+{"task": "When are cards shipped?", "label": "card delivery estimate"}
+{"task": "Everytime I try to prove my identity it won't let me.", "label": "unable to verify identity"}
+{"task": "\nWhere can I withdraw money from?", "label": "atm support"}
+{"task": "I can't see a verification code anywhere", "label": "verify top up"}
+{"task": "I was charged twice.", "label": "transaction charged twice"}
+{"task": "My PIN has been blocked, what should I do?", "label": "pin blocked"}
+{"task": "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "label": "cancel transfer"}
+{"task": "When can I expect my transfer to reach my account?", "label": "transfer timing"}
+{"task": "A debit came through that I need to dispute.", "label": "direct debit payment not recognised"}
+{"task": "Do you know how I can verify that I did a top-up to my card?", "label": "verify top up"}
+{"task": "I need to move money from one of my other accounts to this one.", "label": "transfer into account"}
+{"task": "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "label": "pending transfer"}
+{"task": "The ATM did not give me as much cash as I requested.", "label": "wrong amount of cash received"}
+{"task": "How do I access the virtual card?", "label": "getting virtual card"}
+{"task": "I tried withdrawing money in another country and the exchange rate was wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How is my PIN sent?", "label": "get physical card"}
+{"task": "How long does a transfer transaction take?", "label": "transfer timing"}
+{"task": "I cannot tell what my top up currently is.", "label": "topping up by card"}
+{"task": "Why did I only get $20 now the full amount I wanted?", "label": "wrong amount of cash received"}
+{"task": "I think the exchange rate on my card payment is incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "I topped-up my account, but I don't think it went through.", "label": "pending top up"}
+{"task": "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "label": "Refund not showing up"}
+{"task": "I cannot withdraw money from the ATM", "label": "declined cash withdrawal"}
+{"task": "What do you require for identity verification?", "label": "verify my identity"}
+{"task": "I was wondering why my payment hasn't gone through yet, its been a while.", "label": "pending card payment"}
+{"task": "the exchange rate is wrong from something I got in another country", "label": "card payment wrong exchange rate"}
+{"task": "Can i use this card at any store?", "label": "card acceptance"}
+{"task": "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "label": "card about to expire"}
+{"task": "The amount of exchange was not correct for the item i bought.", "label": "card payment wrong exchange rate"}
+{"task": "Are you able to delete my account?", "label": "terminate account"}
+{"task": "What should I do if I see an unauthorized withdrawal on my statement?", "label": "cash withdrawal not recognised"}
+{"task": "As far as courtries go which ones are supported?", "label": "country support"}
+{"task": "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "label": "pending card payment"}
+{"task": "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "label": "card payment wrong exchange rate"}
+{"task": "How long will it take to get to the US?", "label": "card delivery estimate"}
+{"task": "How do I verify the top up?", "label": "verify top up"}
+{"task": "What are the steps I need to do if I have a stolen card?", "label": "lost or stolen card"}
+{"task": "I would like to change to a different currency.", "label": "exchange via app"}
+{"task": "My payment has been cancelled", "label": "reverted card payment?"}
+{"task": "My identity wasn't verified", "label": "unable to verify identity"}
+{"task": "Are purchases returnable for full refund?", "label": "request refund"}
+{"task": "Will you charge me for exchanging foreign currencies?", "label": "exchange charge"}
+{"task": "What is the wait time until money reaches my account?", "label": "transfer timing"}
+{"task": "How do I link one of your card that I already have?", "label": "card linking"}
+{"task": "Is there a fee to top up by bank transfers?", "label": "top up by bank transfer charge"}
+{"task": "Does this program take SWIFT transfers?", "label": "top up by bank transfer charge"}
+{"task": "What is the time frame for european transfers?", "label": "transfer timing"}
+{"task": "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "label": "transaction charged twice"}
+{"task": "Am I able to do a SWIFT transfer with you?", "label": "top up by bank transfer charge"}
+{"task": "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "label": "cancel transfer"}
+{"task": "How old do kids have to be to open an account?", "label": "age limit"}
+{"task": "Is there a topping up limit?", "label": "top up limits"}
+{"task": "Can you assist me in acquiring a virtual card?", "label": "getting virtual card"}
+{"task": "What do I do if I believe to be a victim of credit card fraud?", "label": "compromised card"}
+{"task": "I have not seen any changes in my account balance(s) after making a transfer.", "label": "pending transfer"}
+{"task": "What should I do if someone else used my card?", "label": "compromised card"}
+{"task": "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "label": "reverted card payment?"}
+{"task": "I wasn't charged the correct exchange rate for an item I purchased.", "label": "card payment wrong exchange rate"}
+{"task": "Is it possible to have more than one disposable card?", "label": "disposable card limits"}
+{"task": "I purchased this item and would like a refund", "label": "request refund"}
+{"task": "How do I stop fraud to my card?", "label": "compromised card"}
+{"task": "Is there restrictions on where I can use my card?", "label": "card acceptance"}
+{"task": "Is there a way to lookup where funds came from?", "label": "verify source of funds"}
+{"task": "Set a new PIN please.", "label": "change pin"}
+{"task": "that fee should not be there, you charged my cash for an unnecessary thing.", "label": "cash withdrawal charge"}
+{"task": "I want to activate the card.", "label": "activate my card"}
+{"task": "I tried to get cash in the ATM but it was not approved", "label": "declined cash withdrawal"}
+{"task": "Is there any way i get a disposable virtual card as well?", "label": "get disposable virtual card"}
+{"task": "passcode retrieval", "label": "passcode forgotten"}
+{"task": "Why is a transaction still pending?", "label": "pending cash withdrawal"}
+{"task": "is there a charge on withdrawals?", "label": "cash withdrawal charge"}
+{"task": "Will there be any fees for top ups?", "label": "top up by card charge"}
+{"task": "can i use both visa and mastercard", "label": "visa or mastercard"}
+{"task": "Why are you keeping my money from me by declining my card? What is going on?", "label": "top up failed"}
+{"task": "Whats wrong with my currency exchange?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I don't recognize what this payment on my statement would be for.", "label": "card payment not recognised"}
+{"task": "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "label": "transfer fee charged"}
+{"task": "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "label": "cash withdrawal not recognised"}
+{"task": "I am seeing in the App a payment that its not mine", "label": "card payment not recognised"}
+{"task": "Tell me how to change my details.", "label": "edit personal details"}
+{"task": "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "label": "cancel transfer"}
+{"task": "I would like a disposable virtual card, could I get one?", "label": "get disposable virtual card"}
+{"task": "When will my transfer move from pending to confirmed?", "label": "pending transfer"}
+{"task": "The app doesn't think that I am myself", "label": "unable to verify identity"}
+{"task": "How many disposable cards am I allowed to have?", "label": "disposable card limits"}
+{"task": "What proof do you need for my identification?", "label": "unable to verify identity"}
+{"task": "I sent money to someone but they haven't gotten it, what's going on?", "label": "transfer not received by recipient"}
+{"task": "What is your age limit?", "label": "age limit"}
+{"task": "If there isn't much money left over, will it top-up automatically?", "label": "automatic top up"}
+{"task": "Is there an age limit to open an account", "label": "age limit"}
+{"task": "Why is the purchase I made this morning still pending?", "label": "pending card payment"}
+{"task": "How do I query a payment on my card? It looks like I have paid for the same thing twice.", "label": "transaction charged twice"}
+{"task": "I see non-received cash in my app.", "label": "cash withdrawal not recognised"}
+{"task": "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "label": "transaction charged twice"}
+{"task": "I made a deposit but it is not showing up in my balance.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I deposited a cheque, but the balance hasn't changed yet.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Where do you export the cards to?", "label": "order physical card"}
+{"task": "My card no longer works.", "label": "card not working"}
+{"task": "I have been overcharged.", "label": "transaction charged twice"}
+{"task": "Can I use a check to top up?", "label": "top up by cash or cheque"}
+{"task": "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "label": "transfer fee charged"}
+{"task": "If my top-up didn't transfer, what went wrong?", "label": "top up reverted"}
+{"task": "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "label": "virtual card not working"}
+{"task": "I want a disposable virtual card, how do I do that?", "label": "get disposable virtual card"}
+{"task": "I would like to cancel my previous transaction", "label": "cancel transfer"}
+{"task": "Can you help me process a refund?", "label": "request refund"}
+{"task": "Canceling my order is what I need to do right now.", "label": "request refund"}
+{"task": "I can't find my refund. Please help.", "label": "Refund not showing up"}
+{"task": "Why is there an extra €1 fee in my statement?", "label": "extra charge on statement"}
+{"task": "How long does it take for a refund to appear?", "label": "Refund not showing up"}
+{"task": "The funds I transferred are not in my account", "label": "balance not updated after bank transfer"}
+{"task": "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "label": "beneficiary not allowed"}
+{"task": "My funds are low, can I auto top up?", "label": "automatic top up"}
+{"task": "Someone else used my card to withdraw cash from an ATM", "label": "cash withdrawal not recognised"}
+{"task": "I need to activate my card, how is that done?", "label": "activate my card"}
+{"task": "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "label": "declined transfer"}
+{"task": "I got double charged from something, what can I do?", "label": "transaction charged twice"}
+{"task": "why was my payment reverted on the app", "label": "reverted card payment?"}
+{"task": "Why is the transfer showing pending?", "label": "pending transfer"}
+{"task": "I am using the app, and I see cash withdrawals that I did not authorize.", "label": "cash withdrawal not recognised"}
+{"task": "How do I change the details in my account?", "label": "edit personal details"}
+{"task": "I sent money to a person and they haven't received the payment yet.", "label": "transfer not received by recipient"}
+{"task": "I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "label": "Refund not showing up"}
+{"task": "I have to make several disposable cards per day.", "label": "disposable card limits"}
+{"task": "Why isn't my refund shown on my statement?", "label": "Refund not showing up"}
+{"task": "The top-up I ordered didn't process.", "label": "top up failed"}
+{"task": "The cash deposit I made this morning has not been credited to my account", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What is the limits on the number of disposable cards I can have?", "label": "disposable card limits"}
+{"task": "What is the max amount of top-ups?", "label": "top up limits"}
+{"task": "What happens if the ATM gives me the wrong amount of money?", "label": "wrong amount of cash received"}
+{"task": "What do I do if I have exceeded all my PIN tries?", "label": "pin blocked"}
+{"task": "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "label": "card payment fee charged"}
+{"task": "Why was I charged an additional fee when paying with card?", "label": "card payment fee charged"}
+{"task": "Why won't my card work anymore?", "label": "card not working"}
+{"task": "I have foreign currency i would like to change how much will it cost me?", "label": "exchange charge"}
+{"task": "Can you tell me when my money transfer will go through", "label": "pending transfer"}
+{"task": "Why do you have the identity check", "label": "why verify identity"}
+{"task": "Please specify any limitations that come along with disposable cards.", "label": "disposable card limits"}
+{"task": "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "label": "top up failed"}
+{"task": "What is the maximum for top-ups?", "label": "top up limits"}
+{"task": "I tried to make a transfer but it failed. will you tell me why?", "label": "failed transfer"}
+{"task": "I only got $20 of the $100 that I attempted to withdraw.", "label": "wrong amount of cash received"}
+{"task": "I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?", "label": "top up failed"}
+{"task": "Can I exchange my money for EUR?", "label": "fiat currency support"}
+{"task": "I need to move money to another beneficiary. Why is it not working?", "label": "beneficiary not allowed"}
+{"task": "I tried to pay with my card and it didn't work", "label": "declined card payment"}
+{"task": "Help! When will the card arrive at my home?", "label": "card delivery estimate"}
+{"task": "I need several cards per day. And I need to be able to throw away all of the cards I make.", "label": "disposable card limits"}
+{"task": "I made a bank transfer and the balance hasn't updated yet.", "label": "balance not updated after bank transfer"}
+{"task": "What countries do you operate in?", "label": "country support"}
+{"task": "My credit card transaction was declined for a loan payment.  Can you tell me why?", "label": "top up failed"}
+{"task": "I can't find my card! Can you help?", "label": "lost or stolen card"}
+{"task": "Where can i find my top-up verification code?", "label": "verify top up"}
+{"task": "Can I use a credit card from the US to top up?", "label": "supported cards and currencies"}
+{"task": "My app says I made a withdrawal, but I didn't.", "label": "cash withdrawal not recognised"}
+{"task": "What do you do to transfer money to my account?", "label": "transfer into account"}
+{"task": "I made a purchase but never expected to see a fee charged for the transaction.", "label": "card payment fee charged"}
+{"task": "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "label": "cash withdrawal charge"}
+{"task": "I bought something abroad and the exchange rate applied is wrong", "label": "card payment wrong exchange rate"}
+{"task": "Where is the transfer that I did?", "label": "balance not updated after bank transfer"}
+{"task": "Why am I getting charged more for using my card?", "label": "card payment fee charged"}
+{"task": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "label": "extra charge on statement"}
+{"task": "Can a credit card be used to transfer money?", "label": "topping up by card"}
+{"task": "WHAT IS THE MAIN REASON OF THIS PROBLEM", "label": "card not working"}
+{"task": "went somewhere else, need to change details", "label": "edit personal details"}
+{"task": "To receive money are there charges?", "label": "top up by bank transfer charge"}
+{"task": "How do I use American express to top up my account?", "label": "supported cards and currencies"}
+{"task": "Why have I been charged a fee for card payment?", "label": "card payment fee charged"}
+{"task": "Can I top up online?", "label": "top up by cash or cheque"}
+{"task": "How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "DO I have to be 18 to open an account?", "label": "age limit"}
+{"task": "Can you tell me where I can order a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "Will I be charged if I add more cards to the account?", "label": "getting spare card"}
+{"task": "The app passcode has completely slipped my mind.", "label": "passcode forgotten"}
+{"task": "Can I choose between Mastercard and Visa?", "label": "visa or mastercard"}
+{"task": "What would I be charged in receiving a SEPA transfer?", "label": "top up by bank transfer charge"}
+{"task": "The exchange rate was different when I got cash", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I want a refund on a direct debit.", "label": "direct debit payment not recognised"}
+{"task": "What do you think of the exchange rate?", "label": "exchange rate"}
+{"task": "There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "label": "direct debit payment not recognised"}
+{"task": "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "label": "reverted card payment?"}
+{"task": "It's been a week since you sent my card and I still don't have it.", "label": "card arrival"}
+{"task": "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "label": "beneficiary not allowed"}
+{"task": "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.", "label": "failed transfer"}
+{"task": "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "label": "transfer fee charged"}
+{"task": "I paid with card and I was charged a fee", "label": "card payment fee charged"}
+{"task": "Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?", "label": "transaction charged twice"}
+{"task": "I did a transfer but its still pending", "label": "pending transfer"}
+{"task": "There has been a red flag on my top up.", "label": "top up failed"}
+{"task": "Can I transfer money using the SWIFT service?", "label": "top up by bank transfer charge"}
+{"task": "What are the time frames for the money to be available in my account?", "label": "transfer timing"}
+{"task": "Can you help me transfer funds from another bank account to this account?", "label": "transfer into account"}
+{"task": "How long does transfer from the US take?", "label": "transfer timing"}
+{"task": "I want to use auto top-up. Is there a limit?", "label": "automatic top up"}
+{"task": "Can I use my American Express card to add money into my account?", "label": "supported cards and currencies"}
+{"task": "Could you send me and up date on the arrival of my card?", "label": "card arrival"}
+{"task": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "label": "extra charge on statement"}
+{"task": "Can you tell me why I haven't received my new card?", "label": "card arrival"}
+{"task": "Where is my PIN?", "label": "get physical card"}
+{"task": "The exchange rate for foreign ATM currency is wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "label": "wrong amount of cash received"}
+{"task": "How can I create another card linked to this account?", "label": "getting spare card"}
+{"task": "Why hasn't my transaction arrived to my friend yet?", "label": "transfer not received by recipient"}
+{"task": "How will I get my card?", "label": "card delivery estimate"}
+{"task": "I did not charge my account for that transaction.  That's an error.", "label": "card payment not recognised"}
+{"task": "Can you tell me exactly what fees I will expect to see in regards to your cards?", "label": "order physical card"}
+{"task": "Why was my card payment reversed?", "label": "reverted card payment?"}
+{"task": "I want a reason as to why my beneficiary is not allowed?", "label": "beneficiary not allowed"}
+{"task": "Can currencies be exchanged on this app?", "label": "exchange via app"}
+{"task": "I'd like to make a SEPA transfer to my account, but will I be charged?", "label": "top up by bank transfer charge"}
+{"task": "I would like to alter my personal details.", "label": "edit personal details"}
+{"task": "Will I get charged for topping up with an international card?", "label": "top up by card charge"}
+{"task": "I tried to top-up, why didn't it work?", "label": "top up failed"}
+{"task": "I'm waiting for a transfer from the US, how much longer?", "label": "transfer timing"}
+{"task": "Where did the  €1 fee in my statement come from", "label": "extra charge on statement"}
+{"task": "Why would my card payment not work?", "label": "declined card payment"}
+{"task": "I have my card now how do I activate it?", "label": "activate my card"}
+{"task": "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "label": "Refund not showing up"}
+{"task": "I thought you guys offered free transfers. Why was I charged?", "label": "transfer fee charged"}
+{"task": "I've been waiting for a refund where is it?", "label": "Refund not showing up"}
+{"task": "Is there an option to top up with a cheque?", "label": "top up by cash or cheque"}
+{"task": "how soon will my card arrive?", "label": "card delivery estimate"}
+{"task": "My cash withdrawal was short.", "label": "wrong amount of cash received"}
+{"task": "Why was my atm withdrawl declined", "label": "declined cash withdrawal"}
+{"task": "Do you work in Greece?", "label": "country support"}
+{"task": "I found my card in my jacket this morning, so can I reactivate it?", "label": "card linking"}
+{"task": "How can I find a way to transfer money without it being rejected?", "label": "declined transfer"}
+{"task": "I need to transfer money into my account, and I don't know how to do that.", "label": "transfer into account"}
+{"task": "Will the duplicated payment be refunded?", "label": "transaction charged twice"}
+{"task": "Where can I find the exchange rate for my transfer?", "label": "exchange rate"}
+{"task": "How do I order my card?", "label": "order physical card"}
+{"task": "Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?", "label": "compromised card"}
+{"task": "I am seeing in the app, some cash witdhrawals that I did not authorize.", "label": "cash withdrawal not recognised"}
+{"task": "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "label": "pending transfer"}
+{"task": "I received less cash than the amount I specified in the ATM.", "label": "wrong amount of cash received"}
+{"task": "I bought something and want the money refunded can I get some help with that?", "label": "request refund"}
+{"task": "The app is saying I made a withdrawl but I didn't.", "label": "cash withdrawal not recognised"}
+{"task": "I'm having difficulty verifying my identity.", "label": "unable to verify identity"}
+{"task": "I need to transfer something from China, How long will it take?", "label": "transfer timing"}
+{"task": "When will the transaction go through?", "label": "pending card payment"}
+{"task": "What is needed for the identity verification?", "label": "verify my identity"}
+{"task": "When I was traveling abroad, the exchange rate was applied wrong.", "label": "card payment wrong exchange rate"}
+{"task": "What do I do if the machine rejects my card?", "label": "card not working"}
+{"task": "Why isn't my deposit showing up?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I would like to get both Mastercard and Visa card from you if that's possible.", "label": "visa or mastercard"}
+{"task": "I deposited money in the form of a cheque, but my balance has not increased.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Can I top up my account with Google Pay?", "label": "apple pay or google pay"}
+{"task": "What other fiat currencies can I use?", "label": "fiat currency support"}
+{"task": "My salary is in GBP, is this something I need to configure?", "label": "receiving money"}
+{"task": "Why have I been charged a fee for transferring money?", "label": "transfer fee charged"}
+{"task": "I found a charge on my debit that I did not make.", "label": "direct debit payment not recognised"}
+{"task": "Why can't I see a transfer to my account?", "label": "balance not updated after bank transfer"}
+{"task": "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "label": "compromised card"}
+{"task": "I want to transfer money with my credit card.", "label": "topping up by card"}
+{"task": "Where can I sign up for a virtual card?", "label": "getting virtual card"}
+{"task": "Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.", "label": "declined cash withdrawal"}
+{"task": "Can I have my card delivered on Tuesday?", "label": "card delivery estimate"}
+{"task": "How can I receive verification for the source of my funds?", "label": "verify source of funds"}
+{"task": "Would reinstalling the app solve the problem?", "label": "contactless not working"}
+{"task": "When do i activate auto top-up?", "label": "automatic top up"}
+{"task": "How long do European transfers take?", "label": "transfer timing"}
+{"task": "Will I be charged for topping up my account using a bank transfer?", "label": "top up by bank transfer charge"}
+{"task": "I used my card and there was a fee", "label": "card payment fee charged"}
+{"task": "i have been trying to add money with apple pay but it wont work, why?", "label": "apple pay or google pay"}
+{"task": "How will I know where my funds are coming from?", "label": "verify source of funds"}
+{"task": "Card payment has be declined.", "label": "reverted card payment?"}
+{"task": "The exchange rate is incorrect for my payment.", "label": "card payment wrong exchange rate"}
+{"task": "The amount of cash i have received is not correct.", "label": "wrong amount of cash received"}
+{"task": "What can I do with a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "I think my card is stolen!", "label": "lost or stolen card"}
+{"task": "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "label": "cash withdrawal charge"}
+{"task": "Do I have to use a bank approved ATM to withdraw money?", "label": "atm support"}
+{"task": "What should I do if I think someone stole my details and used my information to make some transactions?", "label": "compromised card"}
+{"task": "When is a payment I made with my card going to clear>", "label": "pending card payment"}
+{"task": "Card payment didn't go through.", "label": "declined card payment"}
+{"task": "Is there a limit on the number of times I can use a disposable card?", "label": "disposable card limits"}
+{"task": "Why is there a fee added to my statement?", "label": "extra charge on statement"}
+{"task": "My card is missing.", "label": "lost or stolen card"}
+{"task": "Can you elaborate on why I have an extra charge just for transferring?", "label": "transfer fee charged"}
+{"task": "I believe my card payment were reverted", "label": "reverted card payment?"}
+{"task": "I put money into my account in the form of a cheque, but my balance did not change.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "label": "beneficiary not allowed"}
+{"task": "Changed details is essential, what steps do I take to do so?", "label": "edit personal details"}
+{"task": "Do the disposable cards have a transaction limit?", "label": "disposable card limits"}
+{"task": "How is the exchange rate doing?", "label": "exchange rate"}
+{"task": "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I got charged fees for withdrawing cash!", "label": "cash withdrawal charge"}
+{"task": "My balance is not what I thought it was following an ATM withdrawal", "label": "pending cash withdrawal"}
+{"task": "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "label": "card payment wrong exchange rate"}
+{"task": "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "label": "card payment wrong exchange rate"}
+{"task": "How do I top up on my card?", "label": "topping up by card"}
+{"task": "You promised no fees but now I've got one. What the hell!?", "label": "card payment fee charged"}
+{"task": "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "label": "declined card payment"}
+{"task": "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "label": "declined cash withdrawal"}
+{"task": "When I add money to my international card do you charge a fee to do so?", "label": "top up by card charge"}
+{"task": "Is it possible to go ahead and log in, although I have not been confirmed yet?", "label": "why verify identity"}
+{"task": "Visa and Mastercard can both be received from you?", "label": "visa or mastercard"}
+{"task": "Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.", "label": "direct debit payment not recognised"}
+{"task": "How can disposable cards be used?", "label": "get disposable virtual card"}
+{"task": "My address is incorrect on my file.", "label": "edit personal details"}
+{"task": "How long will this take to get to me?", "label": "card delivery estimate"}
+{"task": "Can you track my card for me?", "label": "card arrival"}
+{"task": "What's the amount that I can top-up?", "label": "top up limits"}
+{"task": "I cannot get my disposable virtual card to work", "label": "virtual card not working"}
+{"task": "What is the refund process?", "label": "request refund"}
+{"task": "I have an unauthorized direct debit on my account", "label": "direct debit payment not recognised"}
+{"task": "I need help reapplying my top-up. It seems it isn't working.", "label": "top up failed"}
+{"task": "Tell me how to replace my expired card.", "label": "card about to expire"}
+{"task": "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "label": "balance not updated after bank transfer"}
+{"task": "How much are the rates of exchange?", "label": "exchange rate"}
+{"task": "I want a refund on this.", "label": "request refund"}
+{"task": "I travel a lot, can I get a bulk currency exchange discount?", "label": "exchange charge"}
+{"task": "In the US, how long is the wait for a transfer?", "label": "transfer timing"}
+{"task": "Why does my payment appear as pending?", "label": "pending card payment"}
+{"task": "My daughter need a card from this account. Is that possible?", "label": "getting spare card"}
+{"task": "Why is my withdrawal wrong? I took out $100 but only received $20.", "label": "wrong amount of cash received"}
+{"task": "How to access my virtual card", "label": "getting virtual card"}
+{"task": "Why is my contactless not working?", "label": "contactless not working"}
+{"task": "With my new card, how may I activate it?", "label": "activate my card"}
+{"task": "I just topped up, and the app denied it.", "label": "top up failed"}
+{"task": "I see cash in my app but I did not get it.", "label": "cash withdrawal not recognised"}
+{"task": "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "label": "card payment not recognised"}
+{"task": "Should I be seeing a fee applied for my money transfer?", "label": "transfer fee charged"}
+{"task": "Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?", "label": "lost or stolen phone"}
+{"task": "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What needs to be done to activate and use a card?", "label": "activate my card"}
+{"task": "I would like to move money from one account to another to top off my account. Can you explain how I can do that?", "label": "transfer into account"}
+{"task": "what is the fee for topping up by card?", "label": "top up by card charge"}
+{"task": "why can't my beneficiary make transactions?", "label": "beneficiary not allowed"}
+{"task": "Why has my payment been reversed?", "label": "reverted card payment?"}
+{"task": "I want to transfer money to a beneficiary, but I couldn't.", "label": "beneficiary not allowed"}
+{"task": "Is it possible to track the card you sent me?", "label": "card arrival"}
+{"task": "What is the estimated date for delivery to US?", "label": "card delivery estimate"}
+{"task": "Is my PIN the same thing as my passcode?", "label": "get physical card"}
+{"task": "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "label": "Refund not showing up"}
+{"task": "What ATM locations are near me?", "label": "atm support"}
+{"task": "I would like to know how exchange rates are calculated when transferring funds.", "label": "exchange rate"}
+{"task": "My card will expire soon, When do I need to order a new one?", "label": "card about to expire"}
+{"task": "What are the countries you support.", "label": "country support"}
+{"task": "Are there any fees associated with receiving money?", "label": "top up by bank transfer charge"}
+{"task": "How can I get my Google pay top up to work?", "label": "apple pay or google pay"}
+{"task": "The wrong exchange rate was applied to me while pulling out cash.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I need to update my address.", "label": "edit personal details"}
+{"task": "Do you have EUR currency available for me?", "label": "fiat currency support"}
+{"task": "What exactly is the exchange fee?", "label": "exchange charge"}
+{"task": "I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.", "label": "request refund"}
+{"task": "Why did I get less from the ATM?", "label": "wrong amount of cash received"}
+{"task": "What are then rules on beneficiaries?", "label": "beneficiary not allowed"}
+{"task": "I need you to delete my account right now.", "label": "terminate account"}
+{"task": "Can I use my apple watch to top up?", "label": "apple pay or google pay"}
+{"task": "Help.  My card is broken.", "label": "card not working"}
+{"task": "What is the process for transferring money into my account?", "label": "transfer into account"}
+{"task": "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.", "label": "cancel transfer"}
+{"task": "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative", "label": "top up failed"}
+{"task": "The transfer to my beneficiary has not gone through", "label": "beneficiary not allowed"}
+{"task": "I locked myself out of my account, how do I unblock my PIN?", "label": "pin blocked"}
+{"task": "It looks like my card payment might have been reverted.", "label": "reverted card payment?"}
+{"task": "I could not get the ATM to work", "label": "declined cash withdrawal"}
+{"task": "Why haven't I gotten a virtual card yet?", "label": "getting virtual card"}
+{"task": "Does this app allow currencies to be exchanged?", "label": "exchange via app"}
+{"task": "When my card expires soon, how fast is the replacement card sent and what are the costs?", "label": "card about to expire"}
+{"task": "Would it be possible for me to get a second card?", "label": "getting spare card"}
+{"task": "Do I have an option between Visa and MasterCard?", "label": "visa or mastercard"}
+{"task": "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "label": "extra charge on statement"}
+{"task": "I'm noticing a payment/purchase at a company that I don't recognise.", "label": "card payment not recognised"}
+{"task": "How about disposable virtual cards?", "label": "get disposable virtual card"}
+{"task": "I wish to remove my account.", "label": "terminate account"}
+{"task": "My salary is in GBP - what should I do?", "label": "receiving money"}
+{"task": "I have two of the same charges on my account!", "label": "transaction charged twice"}
+{"task": "What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.", "label": "compromised card"}
+{"task": "What do i do to get a physical card?", "label": "order physical card"}
+{"task": "Where can I edit personal details?", "label": "edit personal details"}
+{"task": "Where does the exchange rate stand right now?", "label": "exchange rate"}
+{"task": "My top-up never worked", "label": "top up failed"}
+{"task": "I received the wrong amount of cash back", "label": "wrong amount of cash received"}
+{"task": "I got a message saying I made a withdrawal from the bank machine, but I did not.", "label": "cash withdrawal not recognised"}
+{"task": "What form of identification is accepted?", "label": "verify my identity"}
+{"task": "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "label": "unable to verify identity"}
+{"task": "details need to be modified", "label": "edit personal details"}
+{"task": "Can you show me where to link the new card?", "label": "card linking"}
+{"task": "I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done", "label": "transfer fee charged"}
+{"task": "I am not happy with your service and request that my account be terminated!", "label": "terminate account"}
+{"task": "on my statement there is a payment that I don't recognise", "label": "card payment not recognised"}
+{"task": "Can you tell me how to locate my PIN?", "label": "get physical card"}
+{"task": "What steps can I take if someone else is using my card?", "label": "compromised card"}
+{"task": "How do I add money to my card?", "label": "topping up by card"}
+{"task": "In my app, a direct debit payment that I didn't do shows up.", "label": "direct debit payment not recognised"}
+{"task": "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "label": "card not working"}
+{"task": "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "label": "pending top up"}
+{"task": "What will I need to configure if my salary is in GBP?", "label": "receiving money"}
+{"task": "How long is the delivery time to the US?", "label": "card delivery estimate"}
+{"task": "Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?", "label": "card payment not recognised"}
+{"task": "Are there any top-up limits that I must follow?", "label": "top up limits"}
+{"task": "Are your cards available in the EU?", "label": "country support"}
+{"task": "When I went to get cash, it was declined!", "label": "declined cash withdrawal"}
+{"task": "How can I transfer some money into a foreign account?", "label": "transfer into account"}
+{"task": "What currencies can be exchanged in the app?", "label": "exchange via app"}
+{"task": "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "label": "direct debit payment not recognised"}
+{"task": "I was not able to receive the correct amount of cash.", "label": "wrong amount of cash received"}
+{"task": "i have a pending top-up", "label": "pending top up"}
+{"task": "I was attempting to top up with my card but the money has vanished!", "label": "topping up by card"}
+{"task": "Does it cost extra to exchange foreign currencies?", "label": "exchange charge"}
+{"task": "Please tell me the steps to verify my identity.", "label": "verify my identity"}
+{"task": "Can you convert to EUR?", "label": "fiat currency support"}
+{"task": "The ATM would not give me cash,why?", "label": "declined cash withdrawal"}
+{"task": "What are the restrictions on auto top-up?", "label": "automatic top up"}
+{"task": "i need to top up by card.", "label": "topping up by card"}
+{"task": "I need to get a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "There is a payment that is not mine in the App.", "label": "card payment not recognised"}
+{"task": "How do I receive more physical cards", "label": "getting spare card"}
+{"task": "I was charged an extra pound.", "label": "extra charge on statement"}
+{"task": "Why was I charged extra using my card?", "label": "card payment fee charged"}
+{"task": "How do I go forth on holding money in multiple currencies?", "label": "fiat currency support"}
+{"task": "I sent a transfer and it has been pending for awhile. How long will it stay pending?", "label": "pending transfer"}
+{"task": "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "label": "pending top up"}
+{"task": "What should I do if my card payment was cancelled?", "label": "reverted card payment?"}
+{"task": "How old do you need to be to open an account?", "label": "age limit"}
+{"task": "I couldn't transfer to an account.", "label": "beneficiary not allowed"}
+{"task": "Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!", "label": "cash withdrawal not recognised"}
+{"task": "Where can i top my card for free?", "label": "top up by card charge"}
+{"task": "I received a refund, however I cannot see it in my account", "label": "Refund not showing up"}
+{"task": "I have the funds, why can I not use my top-up?", "label": "top up failed"}
+{"task": "What does it mean when it says I have a payment pending?", "label": "pending card payment"}
+{"task": "can usa residents get a card?", "label": "country support"}
+{"task": "For what reason did my top-up get cancelled?", "label": "top up reverted"}
+{"task": "the balance has not changed, but I have deposited some money", "label": "balance not updated after cheque or cash deposit"}
+{"task": "what currencies do you accept?", "label": "fiat currency support"}
+{"task": "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "label": "card arrival"}
+{"task": "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "label": "failed transfer"}
+{"task": "Was there a way for me to get tracking for that?", "label": "card arrival"}
+{"task": "Why won't my transfer go through?", "label": "failed transfer"}
+{"task": "i can not see my top up", "label": "topping up by card"}
+{"task": "What is with the need to have all my ID information?", "label": "why verify identity"}
+{"task": "Which ATMs take the card?", "label": "atm support"}
+{"task": "Why is my money not in my account. I have already sent it out.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What is the $1 transaction on my account?", "label": "extra charge on statement"}
+{"task": "How long should I wait for top up go go through ?", "label": "pending top up"}
+{"task": "I bought an item and now I want a refund.", "label": "request refund"}
+{"task": "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "label": "wrong amount of cash received"}
+{"task": "Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.", "label": "cash withdrawal not recognised"}
+{"task": "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "label": "wrong amount of cash received"}
+{"task": "My transfer did not work, what was the reason?", "label": "failed transfer"}
+{"task": "There is an unauthorized payment in my statement.", "label": "card payment not recognised"}
+{"task": "|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?", "label": "transfer not received by recipient"}
+{"task": "Is it normal to be charged an extra fee when paying with my card?", "label": "card payment fee charged"}
+{"task": "I forgot the code I need to get into the app.", "label": "passcode forgotten"}
+{"task": "I am seeing unathorized transactions in the app, on my account.", "label": "cash withdrawal not recognised"}
+{"task": "I ordered my card but it hasn't been delivered yet", "label": "card arrival"}
+{"task": "There is a payment I don't recognize", "label": "card payment not recognised"}
+{"task": "Why did my transfer not work, it says it was declined?", "label": "declined transfer"}
+{"task": "My American express works with my apple pay, why is top up not working?", "label": "apple pay or google pay"}
+{"task": "Explain why my top up has been reverted please.", "label": "top up reverted"}
+{"task": "My payment has been declined!! What's going on, I thought everything was alright and working well?", "label": "declined card payment"}
+{"task": "I'd like to order an additional card", "label": "getting spare card"}
+{"task": "My phone is missing or stolen.", "label": "lost or stolen phone"}
+{"task": "When I purchased a product in another country the currency exchange was incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "If I want to get an account for my daughter, can I do that?", "label": "age limit"}
+{"task": "How do I prove I am who I am?", "label": "verify my identity"}
+{"task": "On my app I can see that a direct debit payment that I didn't do, appears.", "label": "direct debit payment not recognised"}
+{"task": "Are you aware of any charges for receiving money?", "label": "top up by bank transfer charge"}
+{"task": "Why can't my transfer complete?", "label": "failed transfer"}
+{"task": "Transaction showing up many times.", "label": "transaction charged twice"}
+{"task": "Please help me get a refund?", "label": "request refund"}
+{"task": "Why would a cash withdrawal still be pending?", "label": "pending cash withdrawal"}
+{"task": "top up google pay, is it possible?", "label": "apple pay or google pay"}
+{"task": "Is the cash withdrawal going to show?", "label": "pending cash withdrawal"}
+{"task": "My balance is not right. It has not been updated for the cash or cheque deposit.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why has my payment not transferred?", "label": "failed transfer"}
+{"task": "There was a direct debit from my account and I didn't authorise it", "label": "direct debit payment not recognised"}
+{"task": "What is the estimated wait time for transfers from the US?", "label": "transfer timing"}
+{"task": "Can I change my PIN remotely?", "label": "change pin"}
+{"task": "Do you have a tracking number for the card I was sent?", "label": "card arrival"}
+{"task": "Everything seems fine with my account, so why did it decline my payment?", "label": "declined card payment"}
+{"task": "I was charged twice for a restaurant, can you take the second charge off?", "label": "transaction charged twice"}
+{"task": "Why didn;t my payment work", "label": "declined card payment"}
+{"task": "What is my identification used for?", "label": "why verify identity"}
+{"task": "I tried transferring money to a beneficiary, however, I was unsuccessful.", "label": "beneficiary not allowed"}
+{"task": "I got less cash than what I specified for through the ATM.", "label": "wrong amount of cash received"}
+{"task": "I lost my card, what do I do now?", "label": "lost or stolen card"}
+{"task": "What cards do you offer?", "label": "visa or mastercard"}
+{"task": "It's not letting me transfer money to my beneficiery.", "label": "beneficiary not allowed"}
+{"task": "I need Australian dollars instead of UK currency.", "label": "exchange via app"}
+{"task": "Do you issue cards for someone living in the US?", "label": "country support"}
+{"task": "Is it possible to use my apple watch for topping up?", "label": "apple pay or google pay"}
+{"task": "Why did I get charged one pound seemingly randomly?", "label": "extra charge on statement"}
+{"task": "I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?", "label": "wrong amount of cash received"}
+{"task": "I didn't make a payment that shows in my app.", "label": "card payment not recognised"}
+{"task": "Help, I need to top up my account. Where do I send a check?", "label": "top up by cash or cheque"}
+{"task": "my card was refused, why?", "label": "declined card payment"}
+{"task": "I lost my phone. Can I disable to app?", "label": "lost or stolen phone"}
+{"task": "Are you only able to get a card if you're in the UK?", "label": "country support"}
+{"task": "Why can't I transfer to another account?", "label": "beneficiary not allowed"}
+{"task": "I didn't see any reason why my transfer was declined. What gives?", "label": "declined transfer"}
+{"task": "need help with google pay top up", "label": "apple pay or google pay"}
+{"task": "Where can I find my fund information?", "label": "verify source of funds"}
+{"task": "Do you have support for flat currencies?", "label": "fiat currency support"}
+{"task": "How do I track the card you sent me?", "label": "card arrival"}
+{"task": "Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "label": "request refund"}
+{"task": "I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?", "label": "failed transfer"}
+{"task": "I was charged a fee with my cash withdrawal that I shouldn't have been charged.", "label": "cash withdrawal charge"}
+{"task": "I am still currently waiting for the cash that has been deposited into the account this morning.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What do I need for the verification check?", "label": "verify my identity"}
+{"task": "I did a cash deposit to my account but my balance is still the same. What happened?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I need to exchange some foreign currency. What's the charge for doing that?", "label": "exchange charge"}
+{"task": "Can both a Visa and Mastercard be received from you?", "label": "visa or mastercard"}
+{"task": "Why is there a fee for my transfer?", "label": "transfer fee charged"}
+{"task": "I tried activating my plug-in and it didn't piece of work", "label": "activate my card"}
+{"task": "A payment I made is for a wrong amount can you help me correct the mistake.", "label": "cancel transfer"}
+{"task": "How to order a virtual card", "label": "getting virtual card"}
+{"task": "Is it possible for me to top up with cash?", "label": "top up by cash or cheque"}
+{"task": "can I use my card before identity verification?", "label": "why verify identity"}
+{"task": "I don't want this account anymore, how do I delete it?", "label": "terminate account"}
+{"task": "Is there a transaction limit for a disposable card?", "label": "disposable card limits"}
+{"task": "I should have a refund in my statement but I can't see it", "label": "Refund not showing up"}
+{"task": "What are the steps to activate the card, as it does not seem to work?", "label": "activate my card"}
+{"task": "I need to transfer money into this account from my other bank account.", "label": "transfer into account"}
+{"task": "Could I chose the date to have it delivered?", "label": "card delivery estimate"}
+{"task": "Where can I get a card in the EU?", "label": "country support"}
+{"task": "Can you tell me why my top-up was canceled?", "label": "top up reverted"}
+{"task": "A transfer has to be cancelled.", "label": "cancel transfer"}
+{"task": "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "label": "compromised card"}
+{"task": "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "label": "pending cash withdrawal"}
+{"task": "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "label": "transfer fee charged"}
+{"task": "What's the transfer time from Europe?", "label": "transfer timing"}
+{"task": "How can I check if I have received a refund if it is not yet on my statement?", "label": "Refund not showing up"}
+{"task": "Help me verify my identify?", "label": "unable to verify identity"}
+{"task": "Can you please explain the topping up transfer process?", "label": "transfer into account"}
+{"task": "can you top up your account automatically", "label": "automatic top up"}
+{"task": "Tell me your opinion on the exchange rate.", "label": "exchange rate"}
+{"task": "I cannot activate my card.", "label": "activate my card"}
+{"task": "There was a transaction this morning that I'd like to reverse.", "label": "cancel transfer"}
+{"task": "How long does it take for a cheque to post to your account?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?", "label": "declined cash withdrawal"}
+{"task": "How do you find the exchange rate?", "label": "exchange rate"}
+{"task": "How do I go about transferring money into my bank account?", "label": "transfer into account"}
+{"task": "How do I use a check to top up?", "label": "top up by cash or cheque"}
+{"task": "Is there something wrong with my card payment? It's been pending a really, really long time.", "label": "pending card payment"}
+{"task": "I can't access my account.", "label": "passcode forgotten"}
+{"task": "It didn't give me my cash", "label": "wrong amount of cash received"}
+{"task": "How do I find the code needed in order to verify my top-up card?", "label": "verify top up"}
+{"task": "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "label": "pending transfer"}
+{"task": "I just checked my account on the App and there is a payment on there that I did not make.", "label": "card payment not recognised"}
+{"task": "I'd like to open an account for my kids can I do that?", "label": "age limit"}
+{"task": "What documents do you need to verify my identity?", "label": "verify my identity"}
+{"task": "My ATM withdrawal was cancelled", "label": "declined cash withdrawal"}
+{"task": "If my salary is in GBP, do I need to do something?", "label": "receiving money"}
+{"task": "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "label": "transfer timing"}
+{"task": "my friend has not got the money I sent last week.", "label": "transfer not received by recipient"}
+{"task": "I'm interested in holding and exchange for flat currencies, what do you support?", "label": "fiat currency support"}
+{"task": "why is top up pending", "label": "pending top up"}
+{"task": "I recently transferred money to my account when will it show up?", "label": "balance not updated after bank transfer"}
+{"task": "What currencies are accepted to add money?", "label": "supported cards and currencies"}
+{"task": "Visa or Mastercard?", "label": "visa or mastercard"}
+{"task": "is there a limit on top ups", "label": "top up limits"}
+{"task": "Where in the app do I link a new card?", "label": "card linking"}
+{"task": "My top-up didn't work.", "label": "top up failed"}
+{"task": "I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?", "label": "pending card payment"}
+{"task": "where can I change my address?", "label": "edit personal details"}
+{"task": "Can I receive my card anywhere?", "label": "order physical card"}
+{"task": "I believe my card payment has reverted", "label": "reverted card payment?"}
+{"task": "Please help me, there is a transaction in the incorrect account.", "label": "cancel transfer"}
+{"task": "Where can I go to find out how to verify my identity?", "label": "verify my identity"}
+{"task": "I need to do a card activation.", "label": "activate my card"}
+{"task": "I was charged a fee for the transfer, but can you tell me why?", "label": "transfer fee charged"}
+{"task": "How long does it take for a purchase to go from pending to authorised?", "label": "pending card payment"}
+{"task": "How can I go about resetting my passcode?", "label": "passcode forgotten"}
+{"task": "Is it possible to exchange currencies using the app?", "label": "exchange via app"}
+{"task": "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "label": "cancel transfer"}
+{"task": "Can I get a card although I'm not in the UK", "label": "country support"}
+{"task": "Is payment required to get a card of my own?", "label": "order physical card"}
+{"task": "Could not complete transfer, states 'declined'", "label": "declined transfer"}
+{"task": "Please help me.  My disposable virtual card won't work right.", "label": "virtual card not working"}
+{"task": "Which countries are supported", "label": "country support"}
+{"task": "There's a $200 withdrawal on my statement that seems fishy to me.", "label": "cash withdrawal not recognised"}
+{"task": "How can I revert a transaction from this morning?", "label": "cancel transfer"}
+{"task": "Why is there some cash that I did not deposit in my account?", "label": "cash withdrawal not recognised"}
+{"task": "A Bank ATM did not give my card back. What do I do now?", "label": "card swallowed"}
+{"task": "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "label": "top up failed"}
+{"task": "Is there a charge for a physical card?", "label": "order physical card"}
+{"task": "A transfer to my account was denied.", "label": "beneficiary not allowed"}
+{"task": "Unsure how to provide my identity.", "label": "unable to verify identity"}
+{"task": "Which ATMs accept Mastercard?", "label": "atm support"}
+{"task": "My identity can't be verified.", "label": "unable to verify identity"}
+{"task": "I have transfered to my account before but it is being declined now?", "label": "declined transfer"}
+{"task": "I'm still waiting for my card.", "label": "card arrival"}
+{"task": "What are the guidelines for the disposable cards?", "label": "disposable card limits"}
+{"task": "I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?", "label": "declined transfer"}
+{"task": "Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.", "label": "top up failed"}
+{"task": "This is not right, I was told I could take out cash at the ATM for free?", "label": "cash withdrawal charge"}
+{"task": "Why is my card payment still listed as pending?", "label": "pending card payment"}
+{"task": "What does pending mean on a cash withdrawal?", "label": "pending cash withdrawal"}
+{"task": "I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "label": "pending cash withdrawal"}
+{"task": "I'd prefer Mastercard.", "label": "visa or mastercard"}
+{"task": "Do I have a say when it's delivered?", "label": "card delivery estimate"}
+{"task": "I need to get hold of a physical card?", "label": "order physical card"}
+{"task": "What is the fee charged for using my card?", "label": "card payment fee charged"}
+{"task": "I am not able to see the card PIN anywhere?", "label": "get physical card"}
+{"task": "Why did I not get the amount I specified at the ATM?", "label": "wrong amount of cash received"}
+{"task": "What is the return policy?", "label": "request refund"}
+{"task": "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "label": "pending cash withdrawal"}
+{"task": "Why was I not able to get cash from the ATM?", "label": "declined cash withdrawal"}
+{"task": "Why was the wrong rate applied when I bought something in a different currency?", "label": "card payment wrong exchange rate"}
+{"task": "left my phone at hotel, cant use app", "label": "lost or stolen phone"}
+{"task": "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Where is my virtual card?", "label": "getting virtual card"}
+{"task": "It's requiring me to verify my identity?", "label": "why verify identity"}
+{"task": "Can someone in the US have a card?", "label": "country support"}
+{"task": "I cannot use my PIN.", "label": "pin blocked"}
+{"task": "What are the cards and currencies that you support?", "label": "supported cards and currencies"}
+{"task": "I see a reverted payment on my account. Why has this happened?", "label": "reverted card payment?"}
+{"task": "Can you tell me how transferring money into my account works?", "label": "transfer into account"}
+{"task": "How do I replace my card before it expires next month?", "label": "card about to expire"}
+{"task": "Why did I get charged a fee for my card payment?", "label": "card payment fee charged"}
+{"task": "I want to add money automatically when I travel.", "label": "automatic top up"}
+{"task": "I found the card I thought I lost this morning. Can I reactivate this card?", "label": "card linking"}
+{"task": "Is there a way to track the delivery of my card?", "label": "card arrival"}
+{"task": "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "label": "pending transfer"}
+{"task": "I was wondering if you will take any fees in exchange for top ups?", "label": "top up by card charge"}
+{"task": "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "My card's expiration date is close.", "label": "card about to expire"}
+{"task": "What happens when a payment is reverted?", "label": "reverted card payment?"}
+{"task": "How are foreign exchange rates determined?", "label": "exchange rate"}
+{"task": "I moved and need to change my address.", "label": "edit personal details"}
+{"task": "My card was declined at a restaurant today and I don't know what the problem is.", "label": "card not working"}
+{"task": "How long do I have to wait for Europe transfers?", "label": "transfer timing"}
+{"task": "what is the average wait for transfers", "label": "transfer timing"}
+{"task": "Can I top up any amount?", "label": "top up limits"}
+{"task": "Why am I being charged for getting cash?", "label": "cash withdrawal charge"}
+{"task": "I dont have a pin", "label": "get physical card"}
+{"task": "Is it possible to cancel my transfer?", "label": "cancel transfer"}
+{"task": "When will my transfer arrive from Europe?", "label": "transfer timing"}
+{"task": "Is there an exchange rate?", "label": "exchange rate"}
+{"task": "Why was the payment on my card declined?", "label": "declined card payment"}
+{"task": "I want to get my hands on one of those virtual cards!", "label": "getting virtual card"}
+{"task": "Why has my top-up not worked?", "label": "top up failed"}
+{"task": "How low does the balance have to be before the system updates?", "label": "automatic top up"}
+{"task": "Why was my top up cancelled?", "label": "top up reverted"}
+{"task": "How much can I withdrawal in one month without incurring fees?", "label": "cash withdrawal charge"}
+{"task": "When I attempted to make a transfer, it failed.", "label": "failed transfer"}
+{"task": "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "label": "cancel transfer"}
+{"task": "I'm having money transferred from Europe, how long will this take?", "label": "transfer timing"}
+{"task": "I am not seeing recent cash withdrawal on my account.", "label": "pending cash withdrawal"}
+{"task": "My account isn't showing a transfer I made.", "label": "balance not updated after bank transfer"}
+{"task": "My top up may have been reverted", "label": "top up reverted"}
+{"task": "Someone else might be using my card without my permission.", "label": "compromised card"}
+{"task": "What works for identity verification?", "label": "verify my identity"}
+{"task": "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "label": "transaction charged twice"}
+{"task": "I submitted a transaction but it was for the incorrect account.", "label": "cancel transfer"}
+{"task": "How to I switch my money for the money used in another country?", "label": "exchange via app"}
+{"task": "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "label": "cash withdrawal charge"}
+{"task": "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "label": "declined card payment"}
+{"task": "How long does it take for my payment to process?", "label": "pending card payment"}
+{"task": "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "label": "card linking"}
+{"task": "What is the procedure for me to get more cards on my account?", "label": "getting spare card"}
+{"task": "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "label": "cash withdrawal charge"}
+{"task": "Why am I charged an extra fee on my card?", "label": "card payment fee charged"}
+{"task": "Will you set a limit to my top-up?", "label": "top up limits"}
+{"task": "Is it possible to access my phone from the hotel/", "label": "lost or stolen phone"}
+{"task": "Where is the top-up verification code sent?", "label": "verify top up"}
+{"task": "I am being charged a pound out of nowhere. What is this?", "label": "extra charge on statement"}
+{"task": "I didn't make this payment and it's on my app", "label": "card payment not recognised"}
+{"task": "What places accept my card?", "label": "card acceptance"}
+{"task": "Can I get more cards just incase?", "label": "getting spare card"}
+{"task": "Am I able to do top-ups with Google Pay?", "label": "apple pay or google pay"}
+{"task": "Could my daughter open an account?", "label": "age limit"}
+{"task": "I need to renew a card that's about to expire", "label": "card about to expire"}
+{"task": "How can I deposit money to my account?", "label": "transfer into account"}
+{"task": "How would I be able to make changes to my personal details?", "label": "edit personal details"}
+{"task": "Can you please refund my item?", "label": "request refund"}
+{"task": "How can I fix my contactless?", "label": "contactless not working"}
+{"task": "There are two of the same charges on my account.", "label": "transaction charged twice"}
+{"task": "My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?", "label": "pending card payment"}
+{"task": "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "label": "change pin"}
+{"task": "What types of fiduciary currencies are supported for tenure and exchange?", "label": "fiat currency support"}
+{"task": "I want a card, but I'm not in the UK- can I get one still?", "label": "country support"}
+{"task": "How can I get a virtual card for a one-time transaction?", "label": "get disposable virtual card"}
+{"task": "I have a top up card. Where is the verification code?", "label": "verify top up"}
+{"task": "I've been charged an extra £1 and I don't know what it's for", "label": "extra charge on statement"}
+{"task": "I see my transfer was declined.", "label": "declined transfer"}
+{"task": "Why was one of my transfers declined?", "label": "declined transfer"}
+{"task": "I would like an extra card.", "label": "getting spare card"}
+{"task": "Not living in same place, need to change details", "label": "edit personal details"}
+{"task": "Hold old do my kids have to be to use the service?", "label": "age limit"}
+{"task": "I do not recongize a payment in my account.", "label": "card payment not recognised"}
+{"task": "what is this extra charge with my purchase?", "label": "card payment fee charged"}
+{"task": "How far is the closest ATM from me?", "label": "atm support"}
+{"task": "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "label": "declined card payment"}
+{"task": "My card got trapped inside an ATM, what should I do?", "label": "card swallowed"}
+{"task": "Where do I need to go to change my PIN?", "label": "change pin"}
+{"task": "Since I got married, I need to change my name.", "label": "edit personal details"}
+{"task": "I see a direct debit transaction in my app that I didn't make.", "label": "direct debit payment not recognised"}
+{"task": "What do I need to know about topping up?", "label": "top up by card charge"}
+{"task": "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What are age requirements for opening an account?", "label": "age limit"}
+{"task": "what can I do if I got my American Express in Apple Bay but top up is not working?", "label": "apple pay or google pay"}
+{"task": "How many physical cards am I allowed to have?", "label": "getting spare card"}
+{"task": "I did a money transaction and the recipient doesn't see it", "label": "transfer not received by recipient"}
+{"task": "I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "label": "request refund"}
+{"task": "I'm trying to use a cheque to top up", "label": "top up by cash or cheque"}
+{"task": "The ATM machine would not give my card back", "label": "card swallowed"}
+{"task": "How long do I have  to wait for my transaction to be completed?", "label": "transfer not received by recipient"}
+{"task": "Tell me more about getting a virtual disposable card.", "label": "get disposable virtual card"}
+{"task": "What should I do if I lost my phone?", "label": "lost or stolen phone"}
+{"task": "The ATM will not let me get cash, WHY?", "label": "declined cash withdrawal"}
+{"task": "found card, how to put it back in app", "label": "card linking"}
+{"task": "I'd like to know how transferring my money into my account works.", "label": "transfer into account"}
+{"task": "how do i track the moeney", "label": "verify source of funds"}
+{"task": "My account is showing a double charge.", "label": "transaction charged twice"}
+{"task": "What are the rules for a top-up?", "label": "top up limits"}
+{"task": "I haven't received my card yet, how long does it normally take?", "label": "card delivery estimate"}
+{"task": "I can't use my card because it is not working.", "label": "card not working"}
+{"task": "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "label": "declined cash withdrawal"}
+{"task": "I have an unusual payment in my statement", "label": "card payment not recognised"}
+{"task": "Some cash has been withdrawn but I didn't do it.", "label": "cash withdrawal not recognised"}
+{"task": "I don't live in the UK. Can I still get a card?", "label": "country support"}
+{"task": "While abroad, I got cash, and the exchange rate applied is wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "label": "wrong amount of cash received"}
+{"task": "I'd like to get a Visa card, please.", "label": "visa or mastercard"}
+{"task": "My cash transaction isn't showing on my account", "label": "transfer not received by recipient"}
+{"task": "Can I use my card wherever I want?", "label": "card acceptance"}
+{"task": "I can't see my Google Pay top up. Is it not working correctly?", "label": "apple pay or google pay"}
+{"task": "Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.", "label": "request refund"}
+{"task": "Why i'm I being charged an extra pound", "label": "extra charge on statement"}
+{"task": "Can I change my PIN in Austria?", "label": "change pin"}
+{"task": "What fiat money can I used in the exchange and holding?", "label": "fiat currency support"}
+{"task": "I'm sure I have enough money so why didn't the store accept my card?", "label": "declined card payment"}
+{"task": "Where can I verify my identity?", "label": "verify my identity"}
+{"task": "For what reason can I not transfer money to a beneficiary?", "label": "beneficiary not allowed"}
+{"task": "I'm waiting for a money transfer to show, still.", "label": "pending transfer"}
+{"task": "Are my contactless settings correct? I tried to use it today but it wasn't working.", "label": "contactless not working"}
+{"task": "My transfer has been declined.", "label": "declined transfer"}
+{"task": "What is the basis of your exchange rates?", "label": "exchange rate"}
+{"task": "What is the top-up limit?", "label": "top up limits"}
+{"task": "I just saw a fee on my account. When do these get charged?", "label": "card payment fee charged"}
+{"task": "Something is wrong, my top-up is gone and I don't know what happened to my money.", "label": "top up reverted"}
+{"task": "Can you please tell me why I cant get money from the ATM?", "label": "declined cash withdrawal"}
+{"task": "The payment I made with my card is not showing up.", "label": "reverted card payment?"}
+{"task": "When I top-up, the app reverts it.", "label": "top up reverted"}
+{"task": "After I got my cash, I found out my exchange rate was wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I added money to the card but the transaction didn't go through", "label": "pending top up"}
+{"task": "I need my PIN, where is it?", "label": "get physical card"}
+{"task": "Do I pay a fee for SEPA transfers?", "label": "top up by bank transfer charge"}
+{"task": "Please tell my why I was charged a fee for using my card?", "label": "card payment fee charged"}
+{"task": "The card is non-functional.", "label": "card not working"}
+{"task": "Why do I need to verify the top-up?", "label": "verify top up"}
+{"task": "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "label": "card linking"}
+{"task": "How old do my kids have to be use this?", "label": "age limit"}
+{"task": "I am not satisfied with your company.  Close my account.", "label": "terminate account"}
+{"task": "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "label": "card payment wrong exchange rate"}
+{"task": "If I want a friend to top off my account, can they?", "label": "topping up by card"}
+{"task": "I have a fee showing from last time I used my card.", "label": "card payment fee charged"}
+{"task": "There are charges on my card that I haven't purchased.", "label": "compromised card"}
+{"task": "My card is stuck inside the ATM, what am I supposed to do?", "label": "card swallowed"}
+{"task": "Is there anyway to use a cheque to top up?", "label": "top up by cash or cheque"}
+{"task": "What does it mean to have a pending cash withdrawal?", "label": "pending cash withdrawal"}
+{"task": "What number of times can I top-up?", "label": "top up limits"}
+{"task": "What do I do to close my account?", "label": "terminate account"}
+{"task": "I believe my top up is still pending", "label": "pending top up"}
+{"task": "Can I use the apple watch to make a top-up?", "label": "apple pay or google pay"}
+{"task": "I'd like to delete my account.", "label": "terminate account"}
+{"task": "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "label": "pending top up"}
+{"task": "I am still waiting for a money transfer to appear.", "label": "pending transfer"}
+{"task": "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "label": "cash withdrawal charge"}
+{"task": "I was charged multiple times for one purchase", "label": "transaction charged twice"}
+{"task": "I was given less cash then I wanted.", "label": "wrong amount of cash received"}
+{"task": "Do top-ups have limits?", "label": "top up limits"}
+{"task": "Can my account have different types of currency in it.", "label": "fiat currency support"}
+{"task": "how can i transfer money from american express card", "label": "supported cards and currencies"}
+{"task": "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "label": "compromised card"}
+{"task": "I accidentally exceeded my PIN tries.  Please advise.", "label": "pin blocked"}
+{"task": "The exchange rate was wrong in the foreign country I got cash in.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I got my American Express in Apple Pay, why is top up not working correctly?", "label": "apple pay or google pay"}
+{"task": "I don't think I made this transaction on my statement", "label": "card payment not recognised"}
+{"task": "How many days do I have to wait for the transfer to reach my account?", "label": "transfer timing"}
+{"task": "Can I use my Apple watch to fill my gas tank?", "label": "apple pay or google pay"}
+{"task": "Are there charges for cash withdrawals?", "label": "cash withdrawal charge"}
+{"task": "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "label": "balance not updated after bank transfer"}
+{"task": "the money i transferred didnt arrive", "label": "transfer not received by recipient"}
+{"task": "When will a refund post to my account?", "label": "Refund not showing up"}
+{"task": "I want to reactivate my card, I thought I had lost it but I found it.", "label": "card linking"}
+{"task": "I inadvertently completed a transaction on a wrong account.", "label": "cancel transfer"}
+{"task": "I need to top up, but I have to use an international card.  Is there a cost for that?", "label": "top up by card charge"}
+{"task": "is there a frequent currency discount?", "label": "exchange charge"}
+{"task": "My new card has not been delivered to my home yet. What is going on?", "label": "card arrival"}
+{"task": "Why have I been charged an extra pound?", "label": "extra charge on statement"}
+{"task": "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "label": "wrong amount of cash received"}
+{"task": "How long is the transfer?", "label": "transfer timing"}
+{"task": "Tell me why my card payment has been declined.", "label": "declined card payment"}
+{"task": "The rate applied to my foreign currency at an ATM was incorrect.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "When exchanging, how much are the rates?", "label": "exchange rate"}
+{"task": "My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?", "label": "pending card payment"}
+{"task": "How many days to deliver to a US customer?", "label": "card delivery estimate"}
+{"task": "How soon do cards arrive after I order them?", "label": "card delivery estimate"}
+{"task": "I can't seem to use my card. Can you help?", "label": "card not working"}
+{"task": "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "label": "card payment fee charged"}
+{"task": "Help me order my card.", "label": "order physical card"}
+{"task": "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "label": "pending top up"}
+{"task": "Can I automatically top-up when traveling?", "label": "automatic top up"}
+{"task": "Where would I find top up by cash deposit?", "label": "top up by cash or cheque"}
+{"task": "Lost password", "label": "passcode forgotten"}
+{"task": "The app is showing a direct debit payment that I never made", "label": "direct debit payment not recognised"}
+{"task": "is there a way to see where funds come from", "label": "verify source of funds"}
+{"task": "My card is due to expire soon.", "label": "card about to expire"}
+{"task": "Why was I charged a fee for transferring money", "label": "transfer fee charged"}
+{"task": "Why wouldn't a transfer go through?", "label": "failed transfer"}
+{"task": "My account transfer was blocked.", "label": "beneficiary not allowed"}
+{"task": "For a week now, I have tried to use my card and it is still not working.", "label": "card not working"}
+{"task": "Can I transfer my payroll to the bank?", "label": "receiving money"}
+{"task": "Where is the PIN number found?", "label": "get physical card"}
+{"task": "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "label": "balance not updated after bank transfer"}
+{"task": "I am still waiting on my card?", "label": "card arrival"}
+{"task": "unsupported transfer declined", "label": "declined transfer"}
+{"task": "What do I do if I see a transaction on my card that I don't recall making?", "label": "card payment not recognised"}
+{"task": "I want to link to my card card with you, how?", "label": "card linking"}
+{"task": "Why is my 'top up' not showing up in my wallet?", "label": "topping up by card"}
+{"task": "Am I allowed to transfer money to a beneficiary?", "label": "beneficiary not allowed"}
+{"task": "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "label": "cash withdrawal not recognised"}
+{"task": "Do I need to select a preference to receive my salary payments in GBP and, if so, where?", "label": "receiving money"}
+{"task": "is there a way i can see source of money?", "label": "verify source of funds"}
+{"task": "Can you please explain why my transfer failed?", "label": "failed transfer"}
+{"task": "I would like to terminate my account.", "label": "terminate account"}
+{"task": "My account was charged a debit payment I don't recognize.", "label": "direct debit payment not recognised"}
+{"task": "Why hasn't my top-up gone through?", "label": "pending top up"}
+{"task": "Why am I unable to withdraw my money through this card?", "label": "declined cash withdrawal"}
+{"task": "Do I have to go into the bank to change my PIN?", "label": "change pin"}
+{"task": "Is my card valid everywhere?", "label": "card acceptance"}
+{"task": "Um, my top up didn't work", "label": "top up failed"}
+{"task": "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "label": "cancel transfer"}
+{"task": "What fiat currencies do you support?", "label": "fiat currency support"}
+{"task": "Is it possible to order a card?", "label": "order physical card"}
+{"task": "I did a bank transfer to top up, but the money is not available.", "label": "top up failed"}
+{"task": "how to get new card?", "label": "contactless not working"}
+{"task": "I asked for a refund but its not here yet", "label": "Refund not showing up"}
+{"task": "Can I use any card and currency?", "label": "supported cards and currencies"}
+{"task": "Is there a charge for receiving money?", "label": "top up by bank transfer charge"}
+{"task": "My virtual card isn't working.", "label": "virtual card not working"}
+{"task": "Why was my exchange rate a different amount than usual?", "label": "card payment wrong exchange rate"}
+{"task": "virtual card won't work for me", "label": "virtual card not working"}
+{"task": "I think the exchange rate for the cash I withdrew wasn't correct.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "My card is expiring, how do I get a new one?", "label": "card about to expire"}
+{"task": "When can I use money sent to my account?", "label": "transfer timing"}
+{"task": "What kind of money can I hold?", "label": "fiat currency support"}
+{"task": "what steps do i do to get a real card", "label": "order physical card"}
+{"task": "So, the card PIN?", "label": "get physical card"}
+{"task": "I am waiting for the money to enter my account. How long does it take?", "label": "transfer timing"}
+{"task": "Why were there additional charges when I transferred funds?", "label": "transfer fee charged"}
+{"task": "Do I need to verify my top-up card?", "label": "verify top up"}
+{"task": "Do physical cards cost money?", "label": "order physical card"}
+{"task": "Can i receive transfers from my employer to this account?", "label": "receiving money"}
+{"task": "How long do I need to wait to see an update after I make a bank transfer?", "label": "balance not updated after bank transfer"}
+{"task": "Can you please tell me why I was charged an extra fee on my transfer?", "label": "transfer fee charged"}
+{"task": "I'm going to travel, can I have it add money automatically in certain intervals?", "label": "automatic top up"}
+{"task": "is there something blocking me from making transfers", "label": "beneficiary not allowed"}
+{"task": "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "label": "beneficiary not allowed"}
+{"task": "What is the procedure for activating this card?", "label": "activate my card"}
+{"task": "I did not do this payment", "label": "card payment not recognised"}
+{"task": "My payment's stuck on pending.", "label": "pending card payment"}
+{"task": "What are the reasons for a declined transfer?", "label": "declined transfer"}
+{"task": "I have a pending payment on my card.  Why?", "label": "pending card payment"}
+{"task": "I have one other credit card from the US. Do you take that?", "label": "supported cards and currencies"}
+{"task": "how long should I expect to wait for my card to arrive?", "label": "card delivery estimate"}
+{"task": "I have a direct debit I didn't set up", "label": "direct debit payment not recognised"}
+{"task": "My card is stuck in an ATM machine, how do I get it back quickly?", "label": "card swallowed"}
+{"task": "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "label": "cash withdrawal not recognised"}
+{"task": "I want to reactivate my card, I thought I had lost it but found it again this morning.", "label": "card linking"}
+{"task": "Is my daughter eligible to open an account?", "label": "age limit"}
+{"task": "Please help me regarding a direct debit in the app that I don't recognize.", "label": "direct debit payment not recognised"}
+{"task": "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked", "label": "balance not updated after bank transfer"}
+{"task": "May I get one of your cards?  I live in the EU.", "label": "country support"}
+{"task": "Can you unblock my account?  I entered the PIN wrong.", "label": "pin blocked"}
+{"task": "I would like to know if I can top up with Google Pay.", "label": "apple pay or google pay"}
+{"task": "My beneficiary didn't receive my transfer", "label": "beneficiary not allowed"}
+{"task": "My top up isnt working", "label": "top up failed"}
+{"task": "Why do some of my payments have fees?  I don't understand.", "label": "card payment fee charged"}
+{"task": "There are funds in my app that I did not receive.", "label": "cash withdrawal not recognised"}
+{"task": "unhappy with service need to delete account", "label": "terminate account"}
+{"task": "Is there an issue with my card payment as it has not gone through.", "label": "declined card payment"}
+{"task": "I have a Visa and Mastercard, can I use these?", "label": "visa or mastercard"}
+{"task": "What value can I get for my currency?", "label": "exchange rate"}
+{"task": "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "label": "card linking"}
+{"task": "How does a US resident go about acquiring a new card?", "label": "country support"}
+{"task": "How long will my transfer stay pending?", "label": "pending transfer"}
+{"task": "Why was I not able to take cash from the ATM?", "label": "declined cash withdrawal"}
+{"task": "Are these cards available in europe?", "label": "country support"}
+{"task": "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "label": "declined card payment"}
+{"task": "Why did my transfer fail?  What can I do?", "label": "failed transfer"}
+{"task": "The app doesn't think it's me.", "label": "unable to verify identity"}
+{"task": "My phone got stolen, how can I use the app?", "label": "lost or stolen phone"}
+{"task": "I need to verify the source of funds.", "label": "verify source of funds"}
+{"task": "Will I be sent a new card before mine expires?", "label": "card about to expire"}
+{"task": "My card has been lost / stolen", "label": "lost or stolen card"}
+{"task": "Can I add to my account using a cheque?", "label": "top up by cash or cheque"}
+{"task": "How long will it take for my money to be deposited?", "label": "pending top up"}
+{"task": "Why is my cash withdrawal pending?", "label": "pending cash withdrawal"}
+{"task": "I would like to purchase another card.", "label": "getting spare card"}
+{"task": "My card hasn't arrived yet. What do I do?", "label": "card arrival"}
+{"task": "Can I get a physical card for free, or is there a charge?", "label": "order physical card"}
+{"task": "I don't think my top up worked", "label": "top up failed"}
+{"task": "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "label": "transaction charged twice"}
+{"task": "Where do you mail physical cards?", "label": "order physical card"}
+{"task": "Will this card work all over the world?", "label": "card acceptance"}
+{"task": "Why do the top-ups need to be verified?", "label": "verify top up"}
+{"task": "How do I get my cash withdrawal to show?", "label": "pending cash withdrawal"}
+{"task": "What is the top-up limit for my card?", "label": "top up limits"}
+{"task": "Show me where I can see the PIN?", "label": "get physical card"}
+{"task": "I made a purchase and was charged at the wrong foreign exchange rate.", "label": "card payment wrong exchange rate"}
+{"task": "My card payment didn't go through.", "label": "declined card payment"}
+{"task": "My cash deposit hasn't posted to my account.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What happens when I money transaction doesn't show up on the receiving side?", "label": "transfer not received by recipient"}
+{"task": "where do i go to transfer money from one account to this one", "label": "transfer into account"}
+{"task": "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "label": "transfer fee charged"}
+{"task": "How do I know where I can use my card?", "label": "card acceptance"}
+{"task": "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "label": "top up reverted"}
+{"task": "How do I top-up automatically?", "label": "automatic top up"}
+{"task": "Today I used my card at a restaurant and it was declined. Why?", "label": "card not working"}
+{"task": "How can I reset the passcode if I need to do that?", "label": "passcode forgotten"}
+{"task": "I transferred money from one account to another account and I charged a fee for it. Why is that?", "label": "transfer fee charged"}
+{"task": "I want to know why my top-up was reverted", "label": "top up reverted"}
+{"task": "Why did I have to pay an additional amount when using my card to pay?", "label": "card payment fee charged"}
+{"task": "My daughter needs an acount.", "label": "age limit"}
+{"task": "I looked at my statement and found a payment I and found a mistake.", "label": "card payment not recognised"}
+{"task": "I deposited a cheque, why isn't my balance showing that I did?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why isn't my google top-up pay working?", "label": "apple pay or google pay"}
+{"task": "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "label": "balance not updated after bank transfer"}
+{"task": "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "label": "top up failed"}
+{"task": "I could only take the amount of money that was available to me which was less then I expected.", "label": "wrong amount of cash received"}
+{"task": "What is the purpose for verifying my identity?", "label": "why verify identity"}
+{"task": "I didn't set up a direct debit payment on my account.", "label": "direct debit payment not recognised"}
+{"task": "I tried to top off using the card, but the money just disappeared?", "label": "topping up by card"}
+{"task": "I couldn't get money from the ATM", "label": "declined cash withdrawal"}
+{"task": "The cash I got at the ATM is still in my account.", "label": "pending cash withdrawal"}
+{"task": "Is there any reason my cash withdrawal still shows as pending?", "label": "pending cash withdrawal"}
+{"task": "If I don't live in the UK, can I get a card?", "label": "country support"}
+{"task": "How long will it take to have my card mailed to me?", "label": "card delivery estimate"}
+{"task": "Why was I charged an additional $1?", "label": "extra charge on statement"}
+{"task": "I would like to activate my card.", "label": "activate my card"}
+{"task": "How long will a cash withdrawal be pending?", "label": "pending cash withdrawal"}
+{"task": "When do I see my recent refund in my statement", "label": "Refund not showing up"}
+{"task": "How much is it to receive money?", "label": "top up by bank transfer charge"}
+{"task": "where can I see who sent me funds", "label": "verify source of funds"}
+{"task": "How come I was charged a transaction of $1?", "label": "extra charge on statement"}
+{"task": "What is the dollar that I have pending on my statement there?", "label": "extra charge on statement"}
+{"task": "€1 was in my statement as an extra fee.", "label": "extra charge on statement"}
+{"task": "I need help finding the verification code on the top up card.", "label": "verify top up"}
+{"task": "What do I do?  The ATM took my card!", "label": "card swallowed"}
+{"task": "can i top up from a usa credit card", "label": "supported cards and currencies"}
+{"task": "How do I set my physical card PIN?", "label": "get physical card"}
+{"task": "I transferred money from the US, How long does it take?", "label": "transfer timing"}
+{"task": "Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "label": "pending transfer"}
+{"task": "I tried to get cash out of the ATM but it is taking too long", "label": "pending cash withdrawal"}
+{"task": "Where is my new card if I haven't received it yet?", "label": "card arrival"}
+{"task": "how do i dispute a payment I didnt make", "label": "card payment not recognised"}
+{"task": "Why has my money been returned back to my card.", "label": "reverted card payment?"}
+{"task": "Can I track history on funds?", "label": "verify source of funds"}
+{"task": "My card payment did not go through.", "label": "declined card payment"}
+{"task": "I wanted to know why a top-up I made has been reverted.", "label": "top up reverted"}
+{"task": "Does it cost to add money to my card?", "label": "top up by card charge"}
+{"task": "Are there any hidden limit on the auto top-up?", "label": "automatic top up"}
+{"task": "Where can my card be used?", "label": "card acceptance"}
+{"task": "Show me how to verify my identity?", "label": "verify my identity"}
+{"task": "I am confused why there is cash I did not accept in my account", "label": "cash withdrawal not recognised"}
+{"task": "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How come my card payment has been declined?", "label": "declined card payment"}
+{"task": "I need money put into this account from another one.", "label": "transfer into account"}
+{"task": "My card appears to have never arrived?", "label": "card arrival"}
+{"task": "Will any ATM's decline my card?", "label": "atm support"}
+{"task": "Top up not available in my wallet.", "label": "topping up by card"}
+{"task": "Can anyone else top-up for me?", "label": "topping up by card"}
+{"task": "How can I edit my personal details in the app?", "label": "edit personal details"}
+{"task": "How do you calculate exchange rates?", "label": "exchange rate"}
+{"task": "My passcode was denied.", "label": "passcode forgotten"}
+{"task": "Does the app allow for exchanges between currencies?", "label": "exchange via app"}
+{"task": "Can I still access the app even though my phone was stolen?", "label": "lost or stolen phone"}
+{"task": "It does not appear that my message went through.", "label": "top up failed"}
+{"task": "What countries are you available in?", "label": "country support"}
+{"task": "Is it possible for me to track the card is was mailed to me?", "label": "card arrival"}
+{"task": "I think I have an extra transfer charge.", "label": "transfer fee charged"}
+{"task": "I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!", "label": "wrong amount of cash received"}
+{"task": "I didn't receive the correct exchange rate for an item that I bought.", "label": "card payment wrong exchange rate"}
+{"task": "My credit card for was not approved for a top-up transaction.  What happened?", "label": "top up failed"}
+{"task": "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I tried to do a transfer but I got a message that it was declined.", "label": "declined transfer"}
+{"task": "Is there any amount in which I would get cut off from topping up?", "label": "top up limits"}
+{"task": "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "label": "transfer not received by recipient"}
+{"task": "How do I know if my top-up went through?", "label": "pending top up"}
+{"task": "Where is the closest ATM I can use?", "label": "atm support"}
+{"task": "Why can't I see my refund in my statement?", "label": "Refund not showing up"}
+{"task": "My PIN tries have run out. Now what?", "label": "pin blocked"}
+{"task": "How can I order my card?", "label": "order physical card"}
+{"task": "What do I do to activate?", "label": "activate my card"}
+{"task": "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "label": "contactless not working"}
+{"task": "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "label": "wrong amount of cash received"}
+{"task": "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "label": "card delivery estimate"}
+{"task": "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "label": "top up reverted"}
+{"task": "How do I use disposable cards?", "label": "get disposable virtual card"}
+{"task": "I have a trip coming up and want to add money automatically.", "label": "automatic top up"}
+{"task": "Why did you give me so little currency?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "The ATM wouldn't let me have my money.", "label": "declined cash withdrawal"}
+{"task": "The exchange rate for my electronic payment is incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "Am I allowed to hold money in multiple currencies?", "label": "fiat currency support"}
+{"task": "Can you tell me if I can hold money in several currencies?", "label": "fiat currency support"}
+{"task": "Can I add a card to back into the app?", "label": "card linking"}
+{"task": "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.", "label": "cancel transfer"}
+{"task": "I do not recognise this card payment.", "label": "card payment not recognised"}
+{"task": "What are the restrictions on the virtual cards?", "label": "disposable card limits"}
+{"task": "What fees to you have for top ups?", "label": "top up by card charge"}
+{"task": "How dp i top up with a cheque ?", "label": "top up by cash or cheque"}
+{"task": "how to get a new card in china", "label": "card about to expire"}
+{"task": "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "label": "top up failed"}
+{"task": "When I made a transfer I was charged extra.", "label": "transfer fee charged"}
+{"task": "I deposited a cheque a week ago but have yet to receive the cash.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "when will my transfer clear", "label": "pending transfer"}
+{"task": "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "label": "declined card payment"}
+{"task": "Do you accept US credit cards?", "label": "supported cards and currencies"}
+{"task": "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "label": "top up failed"}
+{"task": "How long will it take to deliver to the US?", "label": "card delivery estimate"}
+{"task": "For my account, how do I transfer money in?", "label": "transfer into account"}
+{"task": "There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?", "label": "extra charge on statement"}
+{"task": "Why does my top-up get cancelled?", "label": "top up reverted"}
+{"task": "I am having a problem with verifying my identity.", "label": "unable to verify identity"}
+{"task": "The app says I got cash from an ATM but I didn't", "label": "cash withdrawal not recognised"}
+{"task": "Why isn't my refund showing in my statement?", "label": "Refund not showing up"}
+{"task": "Why do you need so much id info from me?", "label": "why verify identity"}
+{"task": "How high is the exchange fee?", "label": "exchange charge"}
+{"task": "Can you tell me your exchange rates?", "label": "exchange rate"}
+{"task": "Give me a refund", "label": "request refund"}
+{"task": "How long will it take to receive my money from my transfer transaction?", "label": "transfer not received by recipient"}
+{"task": "I want to use my card, how would I activate it?", "label": "activate my card"}
+{"task": "I am having issues using contactless payments, could my card be damaged?", "label": "contactless not working"}
+{"task": "After my card expires what should I do?", "label": "card about to expire"}
+{"task": "I know there's an auto-top option but I can not locate it when I look?", "label": "automatic top up"}
+{"task": "I was charged a fee when I transferred my funds, why?", "label": "transfer fee charged"}
+{"task": "Please help revert my transaction from this morning.", "label": "cancel transfer"}
+{"task": "What happens if the ATM doesn't give the right amount of money?", "label": "wrong amount of cash received"}
+{"task": "People are using my debit card - help!", "label": "direct debit payment not recognised"}
+{"task": "Why is it required to verify my identity?", "label": "why verify identity"}
+{"task": "I have heard about these disposable virtual cards but don't understand how they work.", "label": "get disposable virtual card"}
+{"task": "I'm trying to verify my top up card, how do I do that?", "label": "verify top up"}
+{"task": "How come I didn't get a virtual card yet?", "label": "getting virtual card"}
+{"task": "How long will a transfer from Europe take?", "label": "transfer timing"}
+{"task": "How can I verify the top-up card?", "label": "verify top up"}
+{"task": "My card was stolen last night.", "label": "lost or stolen card"}
+{"task": "I'm having problems with ID verification", "label": "unable to verify identity"}
+{"task": "Are there limits to businesses that will accept this card?", "label": "card acceptance"}
+{"task": "I cant transfer money into my account", "label": "beneficiary not allowed"}
+{"task": "Can I get a Visa from you?", "label": "visa or mastercard"}
+{"task": "I have a contactless that's broken.", "label": "contactless not working"}
+{"task": "Help! I need to transfer something to China.", "label": "transfer timing"}
+{"task": "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "label": "card payment not recognised"}
+{"task": "I have no idea why there is a dollar that has been charged to my account.", "label": "extra charge on statement"}
+{"task": "How do i cancel a charge?", "label": "cancel transfer"}
+{"task": "I need to know what your exchange rates are.", "label": "exchange rate"}
+{"task": "Why was I charged a fee for withdrawing money?", "label": "cash withdrawal charge"}
+{"task": "I purchased something abroad but the exchange rate is incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "label": "declined cash withdrawal"}
+{"task": "What's the top-up limit?", "label": "top up limits"}
+{"task": "Can you tell me what the exchange fee is?", "label": "exchange charge"}
+{"task": "Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?", "label": "transfer not received by recipient"}
+{"task": "Do I get  a mastercard and visa?", "label": "visa or mastercard"}
+{"task": "I made a cash deposit and the balance wasn't updated.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "label": "lost or stolen phone"}
+{"task": "Can I use as many top-ups as I want?", "label": "top up limits"}
+{"task": "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "label": "cash withdrawal not recognised"}
+{"task": "Although I am not located in the UK area, may i still receive a card?", "label": "country support"}
+{"task": "There's a direct debit payment that I don't recognize.", "label": "direct debit payment not recognised"}
+{"task": "I want to delete my account.", "label": "terminate account"}
+{"task": "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?", "label": "transfer fee charged"}
+{"task": "i haven't received my order and want a refund", "label": "request refund"}
+{"task": "How long will it take for me to get my card?", "label": "card arrival"}
+{"task": "I used the wrong account number!", "label": "cancel transfer"}
+{"task": "the exchange rate on my payment was wrong", "label": "card payment wrong exchange rate"}
+{"task": "How long is the wait for a money transfer to show up?", "label": "pending transfer"}
+{"task": "I would prefer a Mastercard.", "label": "visa or mastercard"}
+{"task": "I didn't get all the cash I asked for", "label": "wrong amount of cash received"}
+{"task": "My identity isn't being accepted, what should I do?", "label": "unable to verify identity"}
+{"task": "I got less cash because of the exchange rate.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why am I missing my refund", "label": "Refund not showing up"}
+{"task": "How do I create a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "How come my card payment is still pending?", "label": "pending card payment"}
+{"task": "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "label": "failed transfer"}
+{"task": "I paid with my card and got charged an extra fee, what's up with that?", "label": "card payment fee charged"}
+{"task": "How do I turn on my new card?", "label": "activate my card"}
+{"task": "In which stores can I shop with this card?", "label": "card acceptance"}
+{"task": "I want to delete my account. How do I do this?", "label": "terminate account"}
+{"task": "My topup got reverted. Please let me know if there is any issue in system.", "label": "top up reverted"}
+{"task": "Why is the transaction not posting?", "label": "pending transfer"}
+{"task": "My money I added isn't on my card.", "label": "top up failed"}
+{"task": "I was checking my statement and my top-up has been reverted", "label": "top up reverted"}
+{"task": "I used my pin too many times.", "label": "pin blocked"}
+{"task": "My card was declined at a restaurant today and I am not sure why.", "label": "card not working"}
+{"task": "Is there a charge for using transfers for top ups?", "label": "top up by bank transfer charge"}
+{"task": "How can my friends top up my account?", "label": "topping up by card"}
+{"task": "I think I was double charged", "label": "transaction charged twice"}
+{"task": "Whats the process of tranfering money into an account?", "label": "transfer into account"}
+{"task": "Do you know why my card payment has been declined?", "label": "declined card payment"}
+{"task": "The cash I deposited using the ATM is still pending", "label": "pending cash withdrawal"}
+{"task": "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "label": "extra charge on statement"}
+{"task": "I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?", "label": "apple pay or google pay"}
+{"task": "I can't remember my password.", "label": "passcode forgotten"}
+{"task": "How many incorrect attempts cause card to be blocked?", "label": "pin blocked"}
+{"task": "Can I open up an account for my child?", "label": "age limit"}
+{"task": "Do you offer services that hold money in different types of currency?", "label": "fiat currency support"}
+{"task": "What do I do if I lost my phone?", "label": "lost or stolen phone"}
+{"task": "Could you assist me in finding my lost card?", "label": "lost or stolen card"}
+{"task": "Why do I see a random withdrawal in my app?", "label": "cash withdrawal not recognised"}
+{"task": "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "label": "compromised card"}
+{"task": "How many times can I enter a wrong PIN before it is blocked?", "label": "pin blocked"}
+{"task": "My top-up does not seem to have worked, what  went wrong?", "label": "top up failed"}
+{"task": "I've got to have one of those virtual cards.", "label": "getting virtual card"}
+{"task": "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "label": "top up reverted"}
+{"task": "What are the top up charges for all US cards?", "label": "top up by card charge"}
+{"task": "Why do I still have a pending cash withdrawal?", "label": "pending cash withdrawal"}
+{"task": "When will the cash that I put in the ATM be cleared from pending status?", "label": "pending cash withdrawal"}
+{"task": "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "label": "transaction charged twice"}
+{"task": "Why didn't this transfer work?", "label": "failed transfer"}
+{"task": "\nWhere can I use my card?", "label": "card acceptance"}
+{"task": "My card did not work at store.", "label": "declined card payment"}
+{"task": "I made a mistake of transferring, can I cancel my previous transfer?", "label": "cancel transfer"}
+{"task": "How do I auto top-up?", "label": "automatic top up"}
+{"task": "Why was I charged for a cash withdrawal at the ATM?", "label": "cash withdrawal charge"}
+{"task": "The app doesn't believe its me.", "label": "unable to verify identity"}
+{"task": "I got cash abroad and the exchange rate applied is wrong", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I think my card is broke it's not working anymore", "label": "card not working"}
+{"task": "I don't see my card anywhere in the app.", "label": "card linking"}
+{"task": "there is money in my account that i didnt put there", "label": "cash withdrawal not recognised"}
+{"task": "Why was an extra charge added when I used my card?", "label": "card payment fee charged"}
+{"task": "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "label": "failed transfer"}
+{"task": "I think that someone may be using my card, but I'm not sure,.", "label": "compromised card"}
+{"task": "What do I need to do to link my new card for my account?", "label": "card linking"}
+{"task": "I am seeing in the App a some cash withdrawal that does not belong to me", "label": "cash withdrawal not recognised"}
+{"task": "Where's my top up code?", "label": "verify top up"}
+{"task": "Why did my cash deposit not show up?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Can my friends top up my account?", "label": "topping up by card"}
+{"task": "How can I check to see where my funds come from?", "label": "verify source of funds"}
+{"task": "Remove my account immediately.", "label": "terminate account"}
+{"task": "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "label": "lost or stolen phone"}
+{"task": "My top up was denied", "label": "top up failed"}
+{"task": "I noticed my exchange rate was incorrect when I got cash.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why hasn't my ID been verified?", "label": "unable to verify identity"}
+{"task": "I would like to know which fiat currencies are recognized by your organization.", "label": "fiat currency support"}
+{"task": "The exchange rate on my payment doesn't look right", "label": "card payment wrong exchange rate"}
+{"task": "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "label": "cash withdrawal charge"}
+{"task": "What caused my top-up to be returned?", "label": "top up reverted"}
+{"task": "Do you offer any discounts for someone who exchanges currencies frequently?", "label": "exchange charge"}
+{"task": "Help me.  The passcode doesn't work.", "label": "passcode forgotten"}
+{"task": "Is there a limit to how much I can top up?", "label": "top up limits"}
+{"task": "I am having trouble withdrawing cash.", "label": "declined cash withdrawal"}
+{"task": "I made a mistake when making my last transfer, please cancel before it goes thru.", "label": "cancel transfer"}
+{"task": "Why am I being charged extra when I withdrew money?", "label": "cash withdrawal charge"}
+{"task": "I did not set up a direct debit I have", "label": "direct debit payment not recognised"}
+{"task": "Why did my exchange rate change?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Hoe do i use my credit card to transfer money?", "label": "topping up by card"}
+{"task": "My card got stuck in an ATM.", "label": "card swallowed"}
+{"task": "I ordered my card but it still isn't here", "label": "card arrival"}
+{"task": "Do you charge if I use a European bank card for top up?", "label": "top up by card charge"}
+{"task": "What is the maximum number of transactions that I can put on a disposable card?", "label": "disposable card limits"}
+{"task": "Does transferring money have a fee?", "label": "transfer fee charged"}
+{"task": "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "label": "transfer not received by recipient"}
+{"task": "wheres my money receipt", "label": "transfer not received by recipient"}
+{"task": "Can you tell me my code to get into the app?", "label": "passcode forgotten"}
+{"task": "WHAT IS THE REASON FOR THAT", "label": "card not working"}
+{"task": "I am having some difficulty verifying my id.", "label": "unable to verify identity"}
+{"task": "I sent money to my family last Friday but they don't have it.", "label": "transfer not received by recipient"}
+{"task": "How long does it take for something to be delivered to the U.S?", "label": "card delivery estimate"}
+{"task": "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "label": "reverted card payment?"}
+{"task": "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "label": "lost or stolen phone"}
+{"task": "I'm confused as to why my top-up did not go through.", "label": "top up failed"}
+{"task": "I need my card ASAP!", "label": "card delivery estimate"}
+{"task": "What should I do with my stuck ATM?", "label": "card swallowed"}
+{"task": "Why is the exchange rate for my payment incorrect?", "label": "card payment wrong exchange rate"}
+{"task": "Is it possible for a person who lives in the US to get a card?", "label": "country support"}
+{"task": "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "label": "compromised card"}
+{"task": "The card payment I made didn't work.", "label": "declined card payment"}
+{"task": "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "label": "cancel transfer"}
+{"task": "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I need several disposable cards made per day.", "label": "disposable card limits"}
+{"task": "What is the extra fee on my statement?", "label": "extra charge on statement"}
+{"task": "I do not have the information to verify my identify.", "label": "unable to verify identity"}
+{"task": "Is it possible to get a refund for the item?", "label": "request refund"}
+{"task": "What do I do if my smart phone was stolen?", "label": "lost or stolen phone"}
+{"task": "Is it free for top ups?", "label": "top up by card charge"}
+{"task": "I can't see a refund for a return I completed recently.", "label": "Refund not showing up"}
+{"task": "How do I know which payments I make will have additional fees? Where can I find this information online?", "label": "card payment fee charged"}
+{"task": "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "label": "extra charge on statement"}
+{"task": "Is there a top-up limit?", "label": "top up limits"}
+{"task": "How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "label": "transfer not received by recipient"}
+{"task": "I made a transaction this morning but I need to revert it now.", "label": "cancel transfer"}
+{"task": "Looking at my statement I see that I was double charged for a payment I made.", "label": "transaction charged twice"}
+{"task": "Why do I have to give you my drivers license", "label": "why verify identity"}
+{"task": "How much are the fees for adding funds using an international card?", "label": "top up by card charge"}
+{"task": "I have an emergency and lost my phone.  I need help accessing my account.", "label": "lost or stolen phone"}
+{"task": "My card was charged more than expected.", "label": "card payment fee charged"}
+{"task": "I made a mistake and did a transaction to a wrong account, can I cancel?", "label": "cancel transfer"}
+{"task": "How do I delete my account? I am dissatisfied with the service.", "label": "terminate account"}
+{"task": "I'm going to cancel a purchase.", "label": "request refund"}
+{"task": "Why did you charge me extra?", "label": "extra charge on statement"}
+{"task": "I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?", "label": "declined cash withdrawal"}
+{"task": "Why doesn't my card work for any transactions?", "label": "card not working"}
+{"task": "How long is a delivery to the US?", "label": "card delivery estimate"}
+{"task": "My transfer seems to be too expensive.", "label": "transfer fee charged"}
+{"task": "MY transfer has still not appeared.", "label": "balance not updated after bank transfer"}
+{"task": "Whats the max I can top up", "label": "top up limits"}
+{"task": "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "label": "pending transfer"}
+{"task": "Where do I find my card PIN?", "label": "get physical card"}
+{"task": "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "label": "pending transfer"}
+{"task": "I got money overseas and the exchange rate was wrong", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "My salary is in GBP, do I need to exchange it before putting it into my account?", "label": "receiving money"}
+{"task": "How can i get a refund for something i just bought?", "label": "request refund"}
+{"task": "I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?", "label": "pending transfer"}
+{"task": "I do not need GBP, I need AUD, how do I convert it?", "label": "exchange via app"}
+{"task": "When will my card come? I need it as soon as possible!", "label": "card delivery estimate"}
+{"task": "The app reverted after I topped-up", "label": "top up reverted"}
+{"task": "Are there any restrictions for the disposable cards?", "label": "disposable card limits"}
+{"task": "If I order a new card, how much will it be and how long will it take me to get it?", "label": "card about to expire"}
+{"task": "Verifying the top-up seems like a hassle.", "label": "verify top up"}
+{"task": "For the identity verification, what do you need?", "label": "verify my identity"}
+{"task": "I couldn't complete card activation.", "label": "activate my card"}
+{"task": "I want to op up my account by using bank transfer. How do I go about it?", "label": "transfer into account"}
+{"task": "Why on earth do you need so much personal id info from me?", "label": "why verify identity"}
+{"task": "I want to get a Visa", "label": "visa or mastercard"}
+{"task": "I do not understand why my pass-code is not working.", "label": "passcode forgotten"}
+{"task": "Could you please tell me why my purchases from this morning say payment is pending?", "label": "pending card payment"}
+{"task": "If US cards have a top up charge, what is it?", "label": "top up by card charge"}
+{"task": "Why was I charged a fee to transfer money?", "label": "transfer fee charged"}
+{"task": "I withdrew cash and was charged. Why?", "label": "cash withdrawal charge"}
+{"task": "My PIN can't access my card, can you help?.", "label": "pin blocked"}
+{"task": "Why did using an ATM cause me to have an extra fee charged?", "label": "cash withdrawal charge"}
+{"task": "My card wont work at an ATM", "label": "declined cash withdrawal"}
+{"task": "What if there is an error on the exchange rate?", "label": "card payment wrong exchange rate"}
+{"task": "Do I get charged for withdrawals?", "label": "cash withdrawal charge"}
+{"task": "I don't think the charges made when I had currency exchanged are right.", "label": "card payment wrong exchange rate"}
+{"task": "How come I got blocked for entering wrong pins?", "label": "pin blocked"}
+{"task": "My phone was left at a hotel and I can't access the app.", "label": "lost or stolen phone"}
+{"task": "If I don't live in the UK, can I still get a card?", "label": "country support"}
+{"task": "Would you give me a mastercard and visa?", "label": "visa or mastercard"}
+{"task": "What is preventing me from adding a specific beneficiary?", "label": "beneficiary not allowed"}
+{"task": "I went to look at my top-up and it was canceled, can you tell me why this happend?", "label": "top up reverted"}
+{"task": "How long does the \"pending\" period of a transfer take?", "label": "pending transfer"}
+{"task": "Why isn't my card working anymore?", "label": "card not working"}
+{"task": "I put my check in the bank, but I haven't gotten my cash yet?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I do not know what this cash withdrawal is", "label": "cash withdrawal not recognised"}
+{"task": "I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?", "label": "declined transfer"}
+{"task": "Please explain to me how to know where my funds are from.", "label": "verify source of funds"}
+{"task": "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "label": "disposable card limits"}
+{"task": "What happens with the duplicate charge in my account?", "label": "transaction charged twice"}
+{"task": "how can i exchange currencies", "label": "exchange via app"}
+{"task": "What happens if a merchant doesn't accept  you payment?", "label": "reverted card payment?"}
+{"task": "I was double charged at a restaurant can you take the second charge off?", "label": "transaction charged twice"}
+{"task": "I topped up and now my money is not there anymore! What happened to it?", "label": "top up reverted"}
+{"task": "Why is the cash withdrawal under pending?", "label": "pending cash withdrawal"}
+{"task": "what is the word?", "label": "direct debit payment not recognised"}
+{"task": "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "label": "cancel transfer"}
+{"task": "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "label": "pending top up"}
+{"task": "Why is top up not working for my apple pay app", "label": "apple pay or google pay"}
+{"task": "What proof of identification is needed?", "label": "verify my identity"}
+{"task": "Do I need to set a limit on auto top-up?", "label": "automatic top up"}
+{"task": "can i see money source?", "label": "verify source of funds"}
+{"task": "I messed up a transfer and need to reverse it.", "label": "cancel transfer"}
+{"task": "Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.", "label": "card payment fee charged"}
+{"task": "How long will my transaction take?", "label": "transfer not received by recipient"}
+{"task": "I made a payment with my card and it hasn't changed. How long do you think this will take?", "label": "pending card payment"}
+{"task": "What documents do I need to get together to verify my identity?", "label": "verify my identity"}
+{"task": "There's a cash withdrawal on my account that I didn't make", "label": "cash withdrawal not recognised"}
+{"task": "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "label": "card payment not recognised"}
+{"task": "I tried to top up, but it didn't finish.", "label": "pending top up"}
+{"task": "Am I able to add money into my account using my American Express?", "label": "supported cards and currencies"}
+{"task": "I would like to know how my friend would be able to send me money", "label": "receiving money"}
+{"task": "Help me get the virtual card working.", "label": "virtual card not working"}
+{"task": "Why am I unable to withdraw money even though in the past I've done it just fine?", "label": "declined cash withdrawal"}
+{"task": "For some reason my card payment hasn't worked. what can I do to look into that?", "label": "declined card payment"}
+{"task": "How old do I need to be?", "label": "age limit"}
+{"task": "For some reason my card payment didn't work", "label": "declined card payment"}
+{"task": "When are you going to activate my card?", "label": "activate my card"}
+{"task": "I have been charged an extra pound!", "label": "extra charge on statement"}
+{"task": "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "label": "declined transfer"}
+{"task": "What do I need to do in order to get a new card?", "label": "order physical card"}
+{"task": "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Can you tell me what currencies I can use to add money?", "label": "supported cards and currencies"}
+{"task": "Is there a maximum for top-ups?", "label": "top up limits"}
+{"task": "Why didn't my friend's transaction arrive yet?", "label": "transfer not received by recipient"}
+{"task": "I'm not sure how to complete the identity checks process.", "label": "verify my identity"}
+{"task": "I got a message that my transfer was declined.", "label": "declined transfer"}
+{"task": "What's a verification code?", "label": "verify top up"}
+{"task": "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "label": "pending card payment"}
+{"task": "Why am I unable to transfer money when I was able to before?", "label": "beneficiary not allowed"}
+{"task": "Can I specify a day for my card to be delivered?", "label": "card delivery estimate"}
+{"task": "How do I check security settings using the app?", "label": "card not working"}
+{"task": "If I top up by transfer, am I going to be charged?", "label": "top up by bank transfer charge"}
+{"task": "to cash withdrawals charge me?", "label": "cash withdrawal charge"}
+{"task": "Do I have a choice for a Mastercard?", "label": "visa or mastercard"}
+{"task": "I'm pretty sure my top up is still pending.", "label": "pending top up"}
+{"task": "I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?", "label": "card payment fee charged"}
+{"task": "What will happen after my card expires?", "label": "card about to expire"}
+{"task": "I notice that I have a card payment that's been cancelled.", "label": "reverted card payment?"}
+{"task": "I was given the wrong exchange rate when getting cash", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What are the maximum amount you can do for auto top-up?", "label": "automatic top up"}
+{"task": "Where are the cards transported to?", "label": "order physical card"}
+{"task": "Can someone please help assist me by explaining to me why my pass-code is not working?", "label": "passcode forgotten"}
+{"task": "Can you unblock my blocked pin?", "label": "pin blocked"}
+{"task": "Is it possible to cancel a transaction?", "label": "cancel transfer"}
+{"task": "Why was I charged twice?", "label": "transaction charged twice"}
+{"task": "I want to have multiple currencies in my account if possible.", "label": "fiat currency support"}
+{"task": "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "label": "declined transfer"}
+{"task": "Why is verification for my identity needed?", "label": "why verify identity"}
+{"task": "Why can't I buy cryptocurrency on the app?", "label": "beneficiary not allowed"}
+{"task": "What is the expected delivery date for my card?", "label": "card arrival"}
+{"task": "When will I be able to see my refund?", "label": "Refund not showing up"}
+{"task": "I purchased something overseas and the incorrect exchange rate was applied.", "label": "card payment wrong exchange rate"}
+{"task": "How do I validate my identity.", "label": "verify my identity"}
+{"task": "I can't find the top-up card verification code.", "label": "verify top up"}
+{"task": "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "label": "pending card payment"}
+{"task": "Do top-up limits exist?", "label": "top up limits"}
+{"task": "What should I do?  I topped off but the app reversed  it.", "label": "top up reverted"}
+{"task": "how do i get into my account and edit my details", "label": "edit personal details"}
+{"task": "My phone has been lost or stolen", "label": "lost or stolen phone"}
+{"task": "I should not have been charged a fee for cash withdrawal.", "label": "cash withdrawal charge"}
+{"task": "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "label": "declined transfer"}
+{"task": "When the time is right will this automatically replenish my balance?", "label": "automatic top up"}
+{"task": "Where can I located the auto-top up option?", "label": "automatic top up"}
+{"task": "How can I dispute a debit transaction?", "label": "direct debit payment not recognised"}
+{"task": "Can you tell me why I can't make any transactions?", "label": "card not working"}
+{"task": "Why is my transfer pending?", "label": "pending transfer"}
+{"task": "Where do I look for cash top up?", "label": "top up by cash or cheque"}
+{"task": "Where can I find the verification code for a top-up?", "label": "verify top up"}
+{"task": "I have trouble proving my identity.", "label": "unable to verify identity"}
+{"task": "I need a refund. This is not what i wanted.", "label": "request refund"}
+{"task": "Can you help me reset my passcode? I forgot it.", "label": "passcode forgotten"}
+{"task": "Verify top-up card help?", "label": "verify top up"}
+{"task": "I left my phone somewhere and can't use the app.", "label": "lost or stolen phone"}
+{"task": "I want one of the virtual cards!", "label": "getting virtual card"}
+{"task": "I'm happy with Mastercard and want to stick with just that credit card.", "label": "visa or mastercard"}
+{"task": "What should I do if I think someone is using my card without my permission?", "label": "compromised card"}
+{"task": "I think my account has been hacked there are charges on there I don't recognize.", "label": "compromised card"}
+{"task": "What are the fees for using a European bank card?", "label": "top up by card charge"}
+{"task": "The app says I made a cash withdrawal even though I didn't.", "label": "cash withdrawal not recognised"}
+{"task": "Will my employer be able to pay me with this service", "label": "receiving money"}
+{"task": "I wondered if multiple currencies is okay?", "label": "fiat currency support"}
+{"task": "A foreign purchase I made has the incorrect rate applied to it.", "label": "card payment wrong exchange rate"}
+{"task": "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "label": "transaction charged twice"}
+{"task": "Is there a  way to  get around fees", "label": "card payment fee charged"}
+{"task": "I need to withdraw money. Where can I do that?", "label": "atm support"}
+{"task": "Why am I being charged for withdrawing cash but haven't in the past?", "label": "cash withdrawal charge"}
+{"task": "How can I top up with my apple watch?", "label": "apple pay or google pay"}
+{"task": "I was declined when trying to withdrawal cash!", "label": "declined cash withdrawal"}
+{"task": "I have a transfer that is still pending.", "label": "pending transfer"}
+{"task": "How can I set up Google Pay on my device?", "label": "apple pay or google pay"}
+{"task": "am i able to receive my salary this way?", "label": "receiving money"}
+{"task": "Where is the top-up verification code located?", "label": "verify top up"}
+{"task": "Is there a limit to the top-ups someone can do?", "label": "top up limits"}
+{"task": "i disagree with a charge", "label": "card payment not recognised"}
+{"task": "How long does it take to get my money", "label": "transfer timing"}
+{"task": "I used an ATM and wanted to know why I was charged an extra fee.", "label": "cash withdrawal charge"}
+{"task": "I was overcharged one extra pound!", "label": "extra charge on statement"}
+{"task": "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "label": "pending card payment"}
+{"task": "I would like to use top-up with my Apple Pay.", "label": "apple pay or google pay"}
+{"task": "please cancel the transaction", "label": "cancel transfer"}
+{"task": "Will I receive a new card when mine expires?", "label": "card about to expire"}
+{"task": "I think I was charged twice, please help!", "label": "transaction charged twice"}
+{"task": "I think the bank made a mistake on the exchange rates", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "It seems like my card payment didn't work.", "label": "declined card payment"}
+{"task": "I had to pay one pound more than the set price!", "label": "extra charge on statement"}
+{"task": "I've forgotten my app passcode completely.", "label": "passcode forgotten"}
+{"task": "What are the places that you deliver cards to?", "label": "order physical card"}
+{"task": "I don't think I was supposed to be charged so much.", "label": "transfer fee charged"}
+{"task": "Why can't I top up by cheque?", "label": "top up by cash or cheque"}
+{"task": "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "label": "pending card payment"}
+{"task": "I made a cash deposit to my account but i don't see it", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why is there a direct debit payment on my statement that I didn't do?", "label": "direct debit payment not recognised"}
+{"task": "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?", "label": "pending top up"}
+{"task": "Where should I look for my PIN number at?", "label": "get physical card"}
+{"task": "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "label": "automatic top up"}
+{"task": "My transfer didn't complete. Why can't I access funds?", "label": "failed transfer"}
+{"task": "How can I get a card sent to China?", "label": "card about to expire"}
+{"task": "I'm locked out of my account as I can't remember my code, what do I do now?", "label": "passcode forgotten"}
+{"task": "Help me unblock my PIN.", "label": "pin blocked"}
+{"task": "Help my activate my card.", "label": "activate my card"}
+{"task": "When will I be able to see the refund", "label": "Refund not showing up"}
+{"task": "Isn't my top-up supposed to mean its complete?", "label": "pending top up"}
+{"task": "Please give me a Mastercard instead.", "label": "visa or mastercard"}
+{"task": "Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.", "label": "reverted card payment?"}
+{"task": "The refund isn't appearing in my account", "label": "Refund not showing up"}
+{"task": "Will I get extra charges?", "label": "transfer fee charged"}
+{"task": "Some cash was withdrawn in the app, but I did not do it.", "label": "cash withdrawal not recognised"}
+{"task": "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?", "label": "pin blocked"}
+{"task": "Can I change my PIN?", "label": "change pin"}
+{"task": "I got the incorrect amount of money given to me from my account", "label": "wrong amount of cash received"}
+{"task": "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "label": "wrong amount of cash received"}
+{"task": "I am on vacation in Spain and need to change my pin.", "label": "change pin"}
+{"task": "I just have one additional card from the USA. Do you support that?", "label": "supported cards and currencies"}
+{"task": "I attempted to top up using my card, but now the money just disappeared?", "label": "topping up by card"}
+{"task": "I requested for a top-up but it has not reflected", "label": "top up failed"}
+{"task": "My transaction is on the wrong account.", "label": "cancel transfer"}
+{"task": "Weird Direct Debit payment", "label": "direct debit payment not recognised"}
+{"task": "The app won't identify me.", "label": "unable to verify identity"}
+{"task": "Why is there a fee for getting cash?", "label": "cash withdrawal charge"}
+{"task": "I returned an item but don't see it on my account?", "label": "Refund not showing up"}
+{"task": "I deactivated my card but would like to reactivate it.", "label": "card linking"}
+{"task": "How can I go about ordering a virtual card?", "label": "getting virtual card"}
+{"task": "My app shows cash I didn't get.", "label": "cash withdrawal not recognised"}
+{"task": "What locations allow me to withdraw money?", "label": "atm support"}
+{"task": "To deliver to the US, how long will it take?", "label": "card delivery estimate"}
+{"task": "What is the procedure for depositing a virtual card", "label": "get disposable virtual card"}
+{"task": "Are all European currencies available for holding and exchange?", "label": "fiat currency support"}
+{"task": "The expiration of my card is near, how do I order a new card?", "label": "card about to expire"}
+{"task": "If I top up by card, what options do I have re: currency and card type?", "label": "supported cards and currencies"}
+{"task": "I want to find out what happened to my new card?", "label": "card arrival"}
+{"task": "What is the age limit?", "label": "age limit"}
+{"task": "Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.", "label": "card payment fee charged"}
+{"task": "The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Could I get tracking on the card?", "label": "card arrival"}
+{"task": "There's a payment in my history I don't recognize", "label": "card payment not recognised"}
+{"task": "I am not sure where my phone is.", "label": "lost or stolen phone"}
+{"task": "How long is the delivery to the US?", "label": "card delivery estimate"}
+{"task": "I think someone else is using my card.", "label": "compromised card"}
+{"task": "Can you tell me what are disposable cards for?", "label": "get disposable virtual card"}
+{"task": "I don't know where this debit transaction on my statement came from.", "label": "direct debit payment not recognised"}
+{"task": "If I need to cash foreign transfers, how does that work?", "label": "exchange rate"}
+{"task": "I don't understand where this charge came from.", "label": "card payment not recognised"}
+{"task": "I can't get my card out of the ATM, what should I do now?", "label": "card swallowed"}
+{"task": "Is there a longer processing time for international bank transfers?", "label": "balance not updated after bank transfer"}
+{"task": "Why have I been charged more than once for the same transaction?", "label": "transaction charged twice"}
+{"task": "What do you demand for identity verification?", "label": "verify my identity"}
+{"task": "My cash withdrawal shows pending, why?", "label": "pending cash withdrawal"}
+{"task": "what is a virtual and how do i get one", "label": "getting virtual card"}
+{"task": "When will my transfer come through?", "label": "balance not updated after bank transfer"}
+{"task": "Am I supposed to verify my identity?", "label": "why verify identity"}
+{"task": "Why can't I make a transfer?", "label": "failed transfer"}
+{"task": "The ATM stole my card!", "label": "card swallowed"}
+{"task": "Please give me both Visa and MasterCard, is it possible?", "label": "visa or mastercard"}
+{"task": "Has there been any activity on my card today?", "label": "lost or stolen card"}
+{"task": "I found a direct debit I would like to dispute", "label": "direct debit payment not recognised"}
+{"task": "I cannot find my PIN.", "label": "get physical card"}
+{"task": "I have used all of my PIN tries. What should I do now?", "label": "pin blocked"}
+{"task": "what are the reasons I have to proof my identity to you?", "label": "why verify identity"}
+{"task": "My transfer didn't work how come?", "label": "failed transfer"}
+{"task": "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "label": "transfer into account"}
+{"task": "I would like to use one of my cards for a family member. Is that allowed?", "label": "getting spare card"}
+{"task": "What methods are available for my friend to send me money?", "label": "receiving money"}
+{"task": "I think the currency exchange that's been applied is wrong.", "label": "card payment wrong exchange rate"}
+{"task": "Is there an additional cost to exchange currencies?", "label": "exchange charge"}
+{"task": "My disposable virtual card won't work.", "label": "virtual card not working"}
+{"task": "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "label": "top up reverted"}
+{"task": "We want to start a college fund for my daughter.", "label": "age limit"}
+{"task": "I want to transfer some money from my other bank account into this one.", "label": "transfer into account"}
+{"task": "Why did you charge a fee when I withdrew from an ATM?", "label": "cash withdrawal charge"}
+{"task": "I didn't get my card back from the ATM.", "label": "card swallowed"}
+{"task": "The app is showing a cash withdrawal that I didn't make.", "label": "cash withdrawal not recognised"}
+{"task": "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "label": "extra charge on statement"}
+{"task": "I am yet to receive the money in my account how long will this take?", "label": "transfer timing"}
+{"task": "What happens if I forget my PIN?", "label": "pin blocked"}
+{"task": "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "label": "direct debit payment not recognised"}
+{"task": "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.", "label": "failed transfer"}
+{"task": "Why can't I use this beneficiary?", "label": "beneficiary not allowed"}
+{"task": "I'm trying to activate the auto-top up function. Where is it?", "label": "automatic top up"}
+{"task": "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "label": "topping up by card"}
+{"task": "The exchange rate for me was wrong when I was abroad.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What are the steps for changing my passcode?", "label": "passcode forgotten"}
+{"task": "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?", "label": "cash withdrawal not recognised"}
+{"task": "Do i have to verify who I am?", "label": "why verify identity"}
+{"task": "Are cards available to those outside of the UK?", "label": "country support"}
+{"task": "I am trying to revert a transcation I did this morning", "label": "cancel transfer"}
+{"task": "Instead of GBP, how do I exchange for AUD?", "label": "exchange via app"}
+{"task": "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "label": "card not working"}
+{"task": "Can I have a second card issued to another family member?", "label": "getting spare card"}
+{"task": "How long does transfers take?", "label": "balance not updated after bank transfer"}
+{"task": "I just moved to the US how do I get a card?", "label": "country support"}
+{"task": "I am adding money, what currencies do you accept to do this?", "label": "supported cards and currencies"}
+{"task": "Is there a limit for the amount I can top up?", "label": "top up limits"}
+{"task": "How do I reverse a transaction on my account?", "label": "request refund"}
+{"task": "my payment was rejected, do you know why?", "label": "declined card payment"}
+{"task": "Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "My card payment failed.", "label": "declined card payment"}
+{"task": "Why am I being charged for ATM fees?", "label": "cash withdrawal charge"}
+{"task": "what is the matter?", "label": "direct debit payment not recognised"}
+{"task": "What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why was there an extra charge with the withdrawal of my money?", "label": "cash withdrawal charge"}
+{"task": "Why am I getting a fee on a card payment?", "label": "card payment fee charged"}
+{"task": "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "label": "card not working"}
+{"task": "Why is my card payment still pending?", "label": "pending card payment"}
+{"task": "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?", "label": "transfer fee charged"}
+{"task": "How do I use a cheque to top up?", "label": "top up by cash or cheque"}
+{"task": "help, I see money missing I didn't take out.", "label": "cash withdrawal not recognised"}
+{"task": "I made a transfer recently but it has not changed on my dashboard.", "label": "pending transfer"}
+{"task": "I would like for someone to tell me which fiat currencies that your company supports.", "label": "fiat currency support"}
+{"task": "Your service is bad.  Close my account.", "label": "terminate account"}
+{"task": "What currencies are available for my use in holding and exchange?", "label": "fiat currency support"}
+{"task": "Why is there an extra fee charged?", "label": "extra charge on statement"}
+{"task": "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "label": "top up failed"}
+{"task": "I might need to exchange between USD and GBP, is this possible with your app?", "label": "exchange via app"}
+{"task": "For some reason I forgot the passcode I have.", "label": "passcode forgotten"}
+{"task": "How limited is a virtual card?", "label": "disposable card limits"}
+{"task": "Where did my money come from?", "label": "verify source of funds"}
+{"task": "How do I go about getting a refund?", "label": "request refund"}
+{"task": "What do I need to do for a refund?", "label": "request refund"}
+{"task": "Can you refund my purchase?", "label": "request refund"}
+{"task": "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "label": "wrong amount of cash received"}
+{"task": "I would like to change my personal details.", "label": "edit personal details"}
+{"task": "Can money be exchanged from one currency to another?", "label": "exchange via app"}
+{"task": "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "label": "declined cash withdrawal"}
+{"task": "How does someone else top up my account", "label": "topping up by card"}
+{"task": "How often can I top up?", "label": "top up limits"}
+{"task": "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "label": "exchange charge"}
+{"task": "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "label": "cancel transfer"}
+{"task": "My new card is here, what's the process for activating it?", "label": "activate my card"}
+{"task": "What's wrong with my card? The clerk at the grocery store said it was declined.", "label": "card not working"}
+{"task": "What is the auto top-up limit?", "label": "automatic top up"}
+{"task": "Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.", "label": "failed transfer"}
+{"task": "A transfer was not allowed to an account.", "label": "beneficiary not allowed"}
+{"task": "I have a pending transaction", "label": "pending transfer"}
+{"task": "What should I do if I can't prove my identity.", "label": "unable to verify identity"}
+{"task": "I think I forgot my passcode", "label": "passcode forgotten"}
+{"task": "Do I get a real card?", "label": "order physical card"}
+{"task": "I do not see the money I transferred into this account", "label": "balance not updated after bank transfer"}
+{"task": "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "label": "transaction charged twice"}
+{"task": "An extra fee of €1 was in my statement", "label": "extra charge on statement"}
+{"task": "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "label": "declined cash withdrawal"}
+{"task": "I need to track the card sent to me.", "label": "card arrival"}
+{"task": "When can I expect my new card to get here?", "label": "card delivery estimate"}
+{"task": "I need my virtual card", "label": "getting virtual card"}
+{"task": "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I wanted to take out $100 but I only got $20.", "label": "wrong amount of cash received"}
+{"task": "What do I do to Top up my card?", "label": "topping up by card"}
+{"task": "I got mugged yesterday and they took everything. I can't use the app, so I need some help.", "label": "lost or stolen phone"}
+{"task": "how can the money machine keep my card what do i need to do?", "label": "card swallowed"}
+{"task": "How can I order a card?", "label": "order physical card"}
+{"task": "Is it possible to get a new card in China?", "label": "card about to expire"}
+{"task": "If I exchange currency frequently, can I get a discounted rate?", "label": "exchange charge"}
+{"task": "Is it acceptable to use either Visa or Mastercard?", "label": "visa or mastercard"}
+{"task": "I do not recognize the card payment.", "label": "card payment not recognised"}
+{"task": "Where do I go to cancel a transaction?", "label": "cancel transfer"}
+{"task": "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "label": "declined transfer"}
+{"task": "Help!  I think my phone may be stolen or lost!", "label": "lost or stolen phone"}
+{"task": "Please list what fiat currencies are supported for both holding and exchanging.", "label": "fiat currency support"}
+{"task": "Can I cancel a transaction?", "label": "cancel transfer"}
+{"task": "What is an exchange rate?", "label": "exchange rate"}
+{"task": "I just got married and I need to change my name", "label": "edit personal details"}
+{"task": "I have a card payment that I don't recognize. What should I do?", "label": "card payment not recognised"}
+{"task": "Can I receive payments in another currency?", "label": "receiving money"}
+{"task": "can I be charged for topping up by card", "label": "top up by card charge"}
+{"task": "Is it free to exchange currency?", "label": "exchange charge"}
+{"task": "There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.", "label": "cash withdrawal not recognised"}
+{"task": "Why is there a 1 euro fee on my statement?", "label": "extra charge on statement"}
+{"task": "Where do my funds originate from?", "label": "verify source of funds"}
+{"task": "Why is my check still not showing up on my account? It's been a week already", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I have to verify my source of funds.", "label": "verify source of funds"}
+{"task": "How do I avoid a fee to use an ATM?", "label": "cash withdrawal charge"}
+{"task": "How come I can't get money at the ATM", "label": "declined cash withdrawal"}
+{"task": "What are the charges for recieving SEPA transfers?", "label": "top up by bank transfer charge"}
+{"task": "I use this card all the time so why did it get declined at the store today?", "label": "declined card payment"}
+{"task": "I was mistakenly charged a fee for using my card.", "label": "card payment fee charged"}
+{"task": "Why do you ask for top-up verification?", "label": "verify top up"}
+{"task": "My card is about to expire.  How do I get a new card?", "label": "card about to expire"}
+{"task": "Why haven't I gotten my payment yet?", "label": "pending card payment"}
+{"task": "I would like to top up via credit card, which credit cards do you support?", "label": "supported cards and currencies"}
+{"task": "How long will the transfer take?", "label": "pending transfer"}
+{"task": "Is it possible to hold money in different currencies?", "label": "fiat currency support"}
+{"task": "Where do I pay with my debit or credit card?", "label": "card acceptance"}
+{"task": "I was trying to top up my account and it isn't working", "label": "top up failed"}
+{"task": "Where do I go to terminate my account?", "label": "terminate account"}
+{"task": "Are there any limits to using disposable virtual cards?", "label": "disposable card limits"}
+{"task": "Why have I not gotten my new card?", "label": "card arrival"}
+{"task": "Why did you charge me extra for withdrawing money?", "label": "cash withdrawal charge"}
+{"task": "Why is this beneficiary being rejected?", "label": "beneficiary not allowed"}
+{"task": "I see a transfer fee, but to my understand, that should have been free, what happened?", "label": "transfer fee charged"}
+{"task": "I need a disposable virtual card.", "label": "get disposable virtual card"}
+{"task": "My top up is giving me problems. What is wrong with it?", "label": "top up failed"}
+{"task": "Can I electronically transfer funds into my account from my American Express?", "label": "supported cards and currencies"}
+{"task": "Why hasn't my card payment cleared yet?", "label": "pending card payment"}
+{"task": "You provide support in what countries?", "label": "country support"}
+{"task": "Even though I made a cash deposit, I am not seeing it in my account.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "How many different cards can I have for my account?", "label": "getting spare card"}
+{"task": "My card couldn't pay in a shop.", "label": "declined card payment"}
+{"task": "What limits are there on the virtual cards?", "label": "disposable card limits"}
+{"task": "I already made a transfer and want to cancel it, how do I do that?", "label": "cancel transfer"}
+{"task": "Are there any hidden extra fees for currency exchanges?", "label": "exchange charge"}
+{"task": "What is the most that I can top-up to a card?", "label": "top up limits"}
+{"task": "Can you tell me why I haven't received my new card yet?", "label": "card arrival"}
+{"task": "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "label": "balance not updated after bank transfer"}
+{"task": "Can you tell me how many currencies I can hold?", "label": "fiat currency support"}
+{"task": "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "label": "pending cash withdrawal"}
+{"task": "There is a transaction showing up several times.", "label": "transaction charged twice"}
+{"task": "Foreign currency rates were put in wrong at an ATM i used.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Is it possible to exchange USD and GBP on the app?", "label": "exchange via app"}
+{"task": "The machine gave me the wrong amount of cash.", "label": "wrong amount of cash received"}
+{"task": "My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?", "label": "direct debit payment not recognised"}
+{"task": "I have been charged two times for one transaction.", "label": "transaction charged twice"}
+{"task": "Why are you asking so many questions about me?", "label": "why verify identity"}
+{"task": "I can't figure out how to change GBP to AUD, what do I do?", "label": "exchange via app"}
+{"task": "When will my balance reflect a deposit?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "When will I receive my card?", "label": "card delivery estimate"}
+{"task": "My top up has failed", "label": "top up failed"}
+{"task": "Can I use SWIFT transfers?", "label": "top up by bank transfer charge"}
+{"task": "Help!  I forgot my password.", "label": "passcode forgotten"}
+{"task": "my cash out is still pending", "label": "pending cash withdrawal"}
+{"task": "If I exchange currencies on a regular basis, is there a discount?", "label": "exchange charge"}
+{"task": "The passcode isn't working for me.", "label": "passcode forgotten"}
+{"task": "I made a check and cash deposit that wasn't credited to my account.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "label": "top up failed"}
+{"task": "I was charged a fee for a transfer.", "label": "transfer fee charged"}
+{"task": "Why was there a transfer fee on my account?", "label": "transfer fee charged"}
+{"task": "How do you decide what the exchange rates are?", "label": "exchange rate"}
+{"task": "Hi! What documents can I use to verify my identity?", "label": "verify my identity"}
+{"task": "Why hasn't my friend received the transaction?", "label": "transfer not received by recipient"}
+{"task": "Is there a problem with the top up system? My transaction hasn't gone through properly", "label": "pending top up"}
+{"task": "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "label": "failed transfer"}
+{"task": "Why  am I being told this  transfer will not  go thru", "label": "beneficiary not allowed"}
+{"task": "Why is there an extra fee on my statement?", "label": "extra charge on statement"}
+{"task": "Why was my virtual card rejected?", "label": "virtual card not working"}
+{"task": "Why doesn't my passcode work?", "label": "passcode forgotten"}
+{"task": "A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.", "label": "cancel transfer"}
+{"task": "need to know where money comes from", "label": "verify source of funds"}
+{"task": "Why are there multiple transactions showing for one purchase?", "label": "transaction charged twice"}
+{"task": "I tried the wrong PIN too many times.", "label": "pin blocked"}
+{"task": "What is the maximum top up?", "label": "top up limits"}
+{"task": "I would like to give another card to my daughter, how can I proceed?", "label": "getting spare card"}
+{"task": "What businesses accept this card?", "label": "card acceptance"}
+{"task": "How do I change my name after marriage", "label": "edit personal details"}
+{"task": "I am upset with your service.  Please delete my account.", "label": "terminate account"}
+{"task": "What will my exchange rate be?", "label": "exchange rate"}
+{"task": "Can I request a refund", "label": "request refund"}
+{"task": "I transferred some money but it hasn't arrived.", "label": "transfer not received by recipient"}
+{"task": "I see a direct debit transaction in the app that is not mine", "label": "direct debit payment not recognised"}
+{"task": "I'm looking in the App and can't find my PIN, where should I look?", "label": "get physical card"}
+{"task": "is it free to add money to my card", "label": "top up by card charge"}
+{"task": "I think my transfer failed. What do I do now?", "label": "failed transfer"}
+{"task": "Are there directions to get a new passcode if I forgot mine?", "label": "passcode forgotten"}
+{"task": "Does auto top-up have a limit?", "label": "automatic top up"}
+{"task": "Is there a reason why top-up needs verifying?", "label": "verify top up"}
+{"task": "I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?", "label": "failed transfer"}
+{"task": "How much is the limit for top-ups?", "label": "top up limits"}
+{"task": "What was the cause for my card to be declined?", "label": "declined cash withdrawal"}
+{"task": "My transaction is showing several times.", "label": "transaction charged twice"}
+{"task": "What do I have to do to get my PIN unblocked?", "label": "pin blocked"}
+{"task": "My card info was stolen, what do I do?", "label": "compromised card"}
+{"task": "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "label": "declined cash withdrawal"}
+{"task": "Why is it important to verify my identity?", "label": "why verify identity"}
+{"task": "I suspect someone used my card.", "label": "compromised card"}
+{"task": "Is it possible to top up by card?", "label": "topping up by card"}
+{"task": "I need a new card to replace an expired one. Will it cost anything, and how soon?", "label": "card about to expire"}
+{"task": "Will I be fined for topping up by transfer?", "label": "top up by bank transfer charge"}
+{"task": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "label": "transaction charged twice"}
+{"task": "My card never arrived.", "label": "card arrival"}
+{"task": "My mother deposited a cheque into my account last week, why is it still not showing up?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Is there a way to use this app with a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "label": "declined transfer"}
+{"task": "I decided I no long want something that I ordered, and want a refund. How do I go about doing that?", "label": "request refund"}
+{"task": "What is the refund procedure?", "label": "request refund"}
+{"task": "What do I do about a debit on my account that I didn't make?", "label": "direct debit payment not recognised"}
+{"task": "How long do top-ups take to go through", "label": "pending top up"}
+{"task": "phone is gone", "label": "lost or stolen phone"}
+{"task": "For the identity check, what kind of documents do I need to have?", "label": "verify my identity"}
+{"task": "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "label": "wrong amount of cash received"}
+{"task": "Whats the transfer process", "label": "transfer into account"}
+{"task": "Help!  The app has an ATM withdrawl that I didn't make.", "label": "cash withdrawal not recognised"}
+{"task": "My account did not allow the transfer.", "label": "beneficiary not allowed"}
+{"task": "Card delivery services? Where?", "label": "order physical card"}
+{"task": "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "label": "pending top up"}
+{"task": "What are the fees for using transfer to top off my account?", "label": "top up by bank transfer charge"}
+{"task": "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "label": "cash withdrawal charge"}
+{"task": "Balance is not up to date.", "label": "balance not updated after bank transfer"}
+{"task": "Has my top-up gone through?", "label": "top up reverted"}
+{"task": "When will the money from a transfer be made available on my account?", "label": "transfer timing"}
+{"task": "Is there a way to verify a card top-up?", "label": "verify top up"}
+{"task": "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "label": "transfer not received by recipient"}
+{"task": "what is the most money i can top up?", "label": "top up limits"}
+{"task": "What are the requirements to open an account for a minor?", "label": "age limit"}
+{"task": "Can I use my card to withdraw from my account?", "label": "atm support"}
+{"task": "How to a go about ordering a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "I want to know about your refund policy.", "label": "request refund"}
+{"task": "I was told I would be getting a refund but I have yet to see it", "label": "Refund not showing up"}
+{"task": "Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "label": "cancel transfer"}
+{"task": "I had to pay money for paying with my card.", "label": "card payment fee charged"}
+{"task": "Where do I go to reset the passcode?", "label": "passcode forgotten"}
+{"task": "I topped up but my money is not showing. Why is that?", "label": "top up reverted"}
+{"task": "Hello, what is a virtual card and how do I get one?", "label": "getting virtual card"}
+{"task": "What do I do to verify my source of funds?", "label": "verify source of funds"}
+{"task": "I do not know why I was charged for the $1 transaction.", "label": "extra charge on statement"}
+{"task": "are multiple currencies acceptable?", "label": "fiat currency support"}
+{"task": "I got my card now, how do I make it show up in the app?", "label": "card linking"}
+{"task": "Some cash was missing at ATM.", "label": "wrong amount of cash received"}
+{"task": "I would like to get a physical card, but I don't know how. Can you help me?", "label": "order physical card"}
+{"task": "Why have I been charged twice?", "label": "transaction charged twice"}
+{"task": "My phone was taken yesterday, is there something that I need to do?", "label": "lost or stolen phone"}
+{"task": "How are the exchange rates for transfers calculated?", "label": "exchange rate"}
+{"task": "My exchange rate was wrong for an Item I bought!", "label": "card payment wrong exchange rate"}
+{"task": "My card would not work at a shop.", "label": "declined card payment"}
+{"task": "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "label": "declined card payment"}
+{"task": "Can I add money automatically to my account while traveling?", "label": "automatic top up"}
+{"task": "Why can't I take $100 out", "label": "wrong amount of cash received"}
+{"task": "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why hasn't my payment gone through?", "label": "pending card payment"}
+{"task": "I made a mistake and performed a transaction on the wrong account!", "label": "cancel transfer"}
+{"task": "The app reversed a top off I had.  What should I do?", "label": "top up reverted"}
+{"task": "What currencies are supported?", "label": "fiat currency support"}
+{"task": "Are bank transfers immediate?", "label": "balance not updated after bank transfer"}
+{"task": "I want to terminate my account", "label": "terminate account"}
+{"task": "I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.", "label": "declined card payment"}
+{"task": "A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?", "label": "transfer fee charged"}
+{"task": "How do I use a card to top up?", "label": "topping up by card"}
+{"task": "Is getting my identity verified required before I can use my account?", "label": "why verify identity"}
+{"task": "Can I mail in a check to top up?", "label": "top up by cash or cheque"}
+{"task": "What reasons would cause my card payment to be cancelled?", "label": "reverted card payment?"}
+{"task": "Is there a fee for adding funds with a credit card?", "label": "top up by card charge"}
+{"task": "My credit card has been declined.", "label": "declined card payment"}
+{"task": "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "label": "cancel transfer"}
+{"task": "How much will it cost me for a SEPA transfer?", "label": "top up by bank transfer charge"}
+{"task": "Why is my card not working anymore?", "label": "card not working"}
+{"task": "I have a payment that shows twice", "label": "transaction charged twice"}
+{"task": "Where can I use my card to pay?", "label": "card acceptance"}
+{"task": "Do I need any kind of proof for the identity check?", "label": "verify my identity"}
+{"task": "How can I Use thereto-top option?", "label": "automatic top up"}
+{"task": "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "label": "pin blocked"}
+{"task": "I've lost my card. What can I do about that?", "label": "lost or stolen card"}
+{"task": "Does it cost me anything to top up my account via bank transfer?", "label": "top up by bank transfer charge"}
+{"task": "What if my top up doesn't go through?", "label": "pending top up"}
+{"task": "I do not know where the transaction is.", "label": "transfer not received by recipient"}
+{"task": "Which foreign currencies do you accept for adding money?", "label": "supported cards and currencies"}
+{"task": "I answered so many questions about my identity. Why do you need this info?", "label": "why verify identity"}
+{"task": "Can I top-up any amount?", "label": "top up limits"}
+{"task": "How come my refund hasn't appeared on my statement?", "label": "Refund not showing up"}
+{"task": "Do the disposable cards have any restrictions?", "label": "disposable card limits"}
+{"task": "What is the verification process for my card?", "label": "verify top up"}
+{"task": "What locations are cards delivered to?", "label": "order physical card"}
+{"task": "I got a new card, how do I link it?", "label": "card linking"}
+{"task": "Do you offer account's for minors?", "label": "age limit"}
+{"task": "What is the cost of a transfer?", "label": "top up by bank transfer charge"}
+{"task": "I need to get visa and mastercard", "label": "visa or mastercard"}
+{"task": "Currently I can't get my card to work.", "label": "card not working"}
+{"task": "When do I get my PIN?", "label": "get physical card"}
+{"task": "why would i be declined if i had money iin my account", "label": "declined cash withdrawal"}
+{"task": "how do I get a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "Do I have to manually top up once I'm too low?", "label": "automatic top up"}
+{"task": "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "label": "pending cash withdrawal"}
+{"task": "I am planning activating my card was it possible?", "label": "activate my card"}
+{"task": "Under what condition will my payment revert?", "label": "reverted card payment?"}
+{"task": "I messed up and made a transaction using the wrong account.", "label": "cancel transfer"}
+{"task": "I asked for cash but I did not receive all the funds", "label": "wrong amount of cash received"}
+{"task": "Why is the cash withdraw I made shown as pending?", "label": "pending cash withdrawal"}
+{"task": "How long does it take for my id to verify?", "label": "unable to verify identity"}
+{"task": "What is the virtual card and how can i get one?", "label": "getting virtual card"}
+{"task": "I couldnt transfer money from my account.", "label": "failed transfer"}
+{"task": "What payment methods are used to top up?", "label": "supported cards and currencies"}
+{"task": "I have a US credit card, will you accept it?", "label": "supported cards and currencies"}
+{"task": "Do you give out Visa or Mastercards?", "label": "visa or mastercard"}
+{"task": "Why did the ATM give me less money than what I requested?", "label": "wrong amount of cash received"}
+{"task": "I need to add my new address now that I've moved.", "label": "edit personal details"}
+{"task": "What is the fee for accepting money from a foreign country?", "label": "exchange charge"}
+{"task": "After depositing a cheque my balance did not change.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I need another card", "label": "getting spare card"}
+{"task": "Is it possible to get a refund?", "label": "request refund"}
+{"task": "What are the currency types that I can keep money in.", "label": "fiat currency support"}
+{"task": "why was i charged a small amount", "label": "extra charge on statement"}
+{"task": "Send me my card now! ASAP", "label": "card delivery estimate"}
+{"task": "Can I make transfers before my identity verification?", "label": "why verify identity"}
+{"task": "Where can I get a new passcode?", "label": "passcode forgotten"}
+{"task": "Are there still fees for european top-ups?", "label": "top up by card charge"}
+{"task": "I may need to exchange my USD for GBP, can your app do that?", "label": "exchange via app"}
+{"task": "Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?", "label": "pending top up"}
+{"task": "How can I verify my source of funds?", "label": "verify source of funds"}
+{"task": "How do I order a card?", "label": "order physical card"}
+{"task": "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I cannot get my virtual card to function.", "label": "virtual card not working"}
+{"task": "help my money isnt showing up", "label": "balance not updated after bank transfer"}
+{"task": "I was expecting my new card by now.", "label": "card arrival"}
+{"task": "I have an unfamiliar direct debit in my statement.", "label": "direct debit payment not recognised"}
+{"task": "How old must I be to open an account?", "label": "age limit"}
+{"task": "Can you tell me the limit for top ups?", "label": "top up limits"}
+{"task": "cash and check deposit has not gone thru", "label": "balance not updated after cheque or cash deposit"}
+{"task": "my identity hasn't been verified and i can't edit my details, what's next", "label": "edit personal details"}
+{"task": "Why can I not choose the card i want?", "label": "visa or mastercard"}
+{"task": "I was checking my statement and I think one of my card payments has reverted", "label": "reverted card payment?"}
+{"task": "My transfer says pending. What does that mean?", "label": "pending transfer"}
+{"task": "I would like it if I could get an item refunded", "label": "request refund"}
+{"task": "There is payment showing that I didn't do.", "label": "card payment not recognised"}
+{"task": "Would I get a Visa or Mastercard?", "label": "visa or mastercard"}
+{"task": "Where can I find information about where my money came from?", "label": "verify source of funds"}
+{"task": "I got this stupid fee after taking cash out, why?", "label": "cash withdrawal charge"}
+{"task": "How can I tell if my top-up has been cancelled?", "label": "top up reverted"}
+{"task": "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "label": "pending cash withdrawal"}
+{"task": "Explain the payment that was declined!", "label": "declined card payment"}
+{"task": "Where do I have access to a virtual card?", "label": "getting virtual card"}
+{"task": "Verify my source of funds?", "label": "verify source of funds"}
+{"task": "I don't think that my top-up worked.", "label": "top up failed"}
+{"task": "Why did I get charged a fee for transferring money?", "label": "transfer fee charged"}
+{"task": "what is the limit for top-ups?", "label": "top up limits"}
+{"task": "My top up hasn't gone through", "label": "pending top up"}
+{"task": "Where Is the top up verification code found?", "label": "verify top up"}
+{"task": "My atm withdraw is stillpending", "label": "pending cash withdrawal"}
+{"task": "my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "label": "declined cash withdrawal"}
+{"task": "Please help me get a Visa card.", "label": "visa or mastercard"}
+{"task": "Will my card work at all merchant locations?", "label": "card acceptance"}
+{"task": "Will the transfer show up in my account soon?", "label": "transfer timing"}
+{"task": "think someone is using my card with permission", "label": "compromised card"}
+{"task": "Why would my transfer be declined?", "label": "declined transfer"}
+{"task": "I see cash withdrawal activity in the app that is not mine.", "label": "cash withdrawal not recognised"}
+{"task": "How long should I have to wait before I see the transfer in my account?", "label": "transfer timing"}
+{"task": "I was not distributed all of cash that I requested", "label": "wrong amount of cash received"}
+{"task": "My friend says he hasn't received my transaction", "label": "transfer not received by recipient"}
+{"task": "i put in money for vacation and its not showing. i need that money today, how long will it take", "label": "pending transfer"}
+{"task": "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "label": "top up reverted"}
+{"task": "Help!  I fear that my card was stolen,", "label": "lost or stolen card"}
+{"task": "Can you help me find the virtual card?", "label": "getting virtual card"}
+{"task": "Where do I go for a refund?", "label": "request refund"}
+{"task": "There is a cash withdrawal on my statement that I don't recognize", "label": "cash withdrawal not recognised"}
+{"task": "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "label": "get disposable virtual card"}
+{"task": "They used the wrong rate when I made a purchase with foreign currency.", "label": "card payment wrong exchange rate"}
+{"task": "How do I fix a transaction to the wrong account?", "label": "cancel transfer"}
+{"task": "How can I change to another currency?", "label": "exchange via app"}
+{"task": "How to receive the actual card", "label": "order physical card"}
+{"task": "Can you tell me the status of my new card?", "label": "lost or stolen card"}
+{"task": "Where's the button to top up with a cheque?", "label": "top up by cash or cheque"}
+{"task": "Please list the countries you support.", "label": "country support"}
+{"task": "What is this card payment, I do not recognize it.", "label": "card payment not recognised"}
+{"task": "I got some items this morning but the payment says pending", "label": "pending card payment"}
+{"task": "I forgot what my pin number is and now am blocked can you help me get in?", "label": "pin blocked"}
+{"task": "I believe there is a mistake because a payment I didn't make shows in my app.", "label": "card payment not recognised"}
+{"task": "Why isn't my balance updating?  I did a bank transfer and it isn't current.", "label": "balance not updated after bank transfer"}
+{"task": "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "label": "extra charge on statement"}
+{"task": "Tell me what ATMs use this card.", "label": "atm support"}
+{"task": "where exactly does money come from", "label": "verify source of funds"}
+{"task": "I forgot the passcode on my app.", "label": "passcode forgotten"}
+{"task": "Exchange rate for my card payment is wrong", "label": "card payment wrong exchange rate"}
+{"task": "I would like to retract my purchase.", "label": "request refund"}
+{"task": "What could possibly be the cause of my failed transfer?", "label": "failed transfer"}
+{"task": "I withdrew cash abroad and the exchange rate applied is wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "The exchange rate was wrong?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Can you tell me what I need for identity validation?", "label": "verify my identity"}
+{"task": "I wanted to know why i got an additional fee when i use my card.", "label": "card payment fee charged"}
+{"task": "I was charged an additional amount of money for making a purchase with my card", "label": "card payment fee charged"}
+{"task": "I think the exchange rate for my for my cash withdrawal is wrong", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "label": "balance not updated after bank transfer"}
+{"task": "I need my card as quick as possible", "label": "card delivery estimate"}
+{"task": "I found my lost card. Am I still able to use it?", "label": "card linking"}
+{"task": "The app does not recognize who I am.", "label": "unable to verify identity"}
+{"task": "Please send my refund now.", "label": "Refund not showing up"}
+{"task": "Why isn't my top up showing?  Was the money reversed?", "label": "top up reverted"}
+{"task": "The amount of money I pushed at the atm machine did not come out of the machine.", "label": "wrong amount of cash received"}
+{"task": "Are top-ups unlimited?", "label": "top up limits"}
+{"task": "What do I do if I can't prove my identity?", "label": "unable to verify identity"}
+{"task": "How long will it take to refund me", "label": "Refund not showing up"}
+{"task": "I only made one transaction at this place, but it's appearing multiple times.", "label": "transaction charged twice"}
+{"task": "I'm still waiting for a money transfer to show.", "label": "pending transfer"}
+{"task": "I can not find my phone or it has been stolen.", "label": "lost or stolen phone"}
+{"task": "Can you see my new balance yet?", "label": "balance not updated after bank transfer"}
+{"task": "How do I get my card on the app?", "label": "card linking"}
+{"task": "Help! I made a transfer in error and need to cancel it before it's complete!", "label": "cancel transfer"}
+{"task": "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "label": "top up failed"}
+{"task": "How do I reset my passcode?", "label": "passcode forgotten"}
+{"task": "What's the wait time for European transfers?", "label": "transfer timing"}
+{"task": "Is there a fee for currency exchange?", "label": "exchange charge"}
+{"task": "For the identity check, do I need any kind of documentation?", "label": "verify my identity"}
+{"task": "Why is my identity verification process not working?", "label": "unable to verify identity"}
+{"task": "Someone might have had access to my card.", "label": "compromised card"}
+{"task": "Am I able to return an item for a refund?", "label": "request refund"}
+{"task": "Why is the exchange rate on my card wrong?", "label": "card payment wrong exchange rate"}
+{"task": "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "label": "card payment not recognised"}
+{"task": "I changed the currency, but why is it costing more?", "label": "card payment wrong exchange rate"}
+{"task": "My transfer failed when I tried.", "label": "failed transfer"}
+{"task": "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "label": "compromised card"}
+{"task": "Will you guys do Visa or Mastercard?", "label": "visa or mastercard"}
+{"task": "There is a weird payment in my statement.", "label": "card payment not recognised"}
+{"task": "this verifying the top up is annoying", "label": "verify top up"}
+{"task": "i didnt put that money in my account", "label": "cash withdrawal not recognised"}
+{"task": "I have a transaction showing up multiple times.", "label": "transaction charged twice"}
+{"task": "This card is accepted by what businesses?", "label": "card acceptance"}
+{"task": "Is there a limit on how many times I can use a disposable card?", "label": "disposable card limits"}
+{"task": "Are you able to make exchanges to EUR?", "label": "fiat currency support"}
+{"task": "Where to check top ups pending?", "label": "pending top up"}
+{"task": "Can friends send me money?", "label": "receiving money"}
+{"task": "There's a possibility that my card was compromised.", "label": "compromised card"}
+{"task": "What are the charges for receiving a SEPA transfer?", "label": "top up by bank transfer charge"}
+{"task": "Which fiat currencies are supported for holding and exchanging?", "label": "fiat currency support"}
+{"task": "There is a direct debit fee in the App that I didn't do.", "label": "direct debit payment not recognised"}
+{"task": "Is my new card activated?", "label": "activate my card"}
+{"task": "I have lost my phone or it has been stolen.", "label": "lost or stolen phone"}
+{"task": "What is the minimum age required to open an account with your service?", "label": "age limit"}
+{"task": "Why isn't my cash deposit showing up in my account? I deposited it this morning.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What kind of ATMs would this card be accepted at?", "label": "atm support"}
+{"task": "What may be the reason that my transfer did not go through?", "label": "failed transfer"}
+{"task": "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "label": "cash withdrawal not recognised"}
+{"task": "I transferred some money but it hasn't arrived yet", "label": "balance not updated after bank transfer"}
+{"task": "Why has another fee been placed on my statement?", "label": "extra charge on statement"}
+{"task": "I didn't receive the amount of cash I requested for the ATM.", "label": "wrong amount of cash received"}
+{"task": "I received a fee for obtaining cash, is this correct?", "label": "cash withdrawal charge"}
+{"task": "I had an unexpected fee", "label": "transfer fee charged"}
+{"task": "Can you please reactivate my card?", "label": "card linking"}
+{"task": "I made a transfer into my account and now I need to cancel it", "label": "cancel transfer"}
+{"task": "I made a cash deposit, but it hasn't shown up in my balance yet.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "When using my card I was charged a fee for doing so, why?", "label": "card payment fee charged"}
+{"task": "How do I sign up for a card if I'm in America?", "label": "country support"}
+{"task": "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "label": "pending cash withdrawal"}
+{"task": "Would I be charged any fees if I added money to my account using an international card?", "label": "top up by card charge"}
+{"task": "I was charged a transfer fee, why is that?", "label": "transfer fee charged"}
+{"task": "Why was a payment cancelled on my account?", "label": "reverted card payment?"}
+{"task": "can i order cards on the app", "label": "order physical card"}
+{"task": "Am I allowed to get an account for my daughter?", "label": "age limit"}
+{"task": "How can I cancel this transaction?", "label": "cancel transfer"}
+{"task": "HELP! I tried to get cash and it gave me some, but not the right amount!", "label": "wrong amount of cash received"}
+{"task": "I need to change my card PIN.", "label": "change pin"}
+{"task": "What do I do if I forgot my passcode?", "label": "passcode forgotten"}
+{"task": "Do you charge extra for duplicate cards?", "label": "getting spare card"}
+{"task": "I need a disposable virtual card. Please tell me how to order one.", "label": "get disposable virtual card"}
+{"task": "I did a transfer but it is still pending.", "label": "pending transfer"}
+{"task": "Could you tell me about the restrictions that are on the disposable cards?", "label": "disposable card limits"}
+{"task": "One of my payments was doubled", "label": "transaction charged twice"}
+{"task": "I did a money transaction and dont have a receipt", "label": "transfer not received by recipient"}
+{"task": "My purchases from this morning still have pending payments.", "label": "pending card payment"}
+{"task": "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!", "label": "declined cash withdrawal"}
+{"task": "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "label": "card payment fee charged"}
+{"task": "Where do I get a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "What could the reason be that my payment card was declined?", "label": "declined card payment"}
+{"task": "why hasnt my card come in yet?", "label": "card arrival"}
+{"task": "Why are my payments not working and show pending?", "label": "pending card payment"}
+{"task": "What do I do after my card expires?", "label": "card about to expire"}
+{"task": "How come the money from the merchant appeared back into my account?", "label": "reverted card payment?"}
+{"task": "I want to open an account for my child.", "label": "age limit"}
+{"task": "Will this card work at any ATM?", "label": "atm support"}
+{"task": "There should be a cash withdrawal that I haven't seen yet.", "label": "pending cash withdrawal"}
+{"task": "Why was there a fee on my cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "How to exchange my currency", "label": "exchange via app"}
+{"task": "Are there any places that won't take my card?", "label": "card acceptance"}
+{"task": "What do I do if my card has been lost or stolen?", "label": "lost or stolen card"}
+{"task": "Its been several days and my cash withdrawal is still pending. Why?", "label": "pending cash withdrawal"}
+{"task": "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "label": "wrong amount of cash received"}
+{"task": "I put some money in my account the other day but now its gone? Why is this?", "label": "top up reverted"}
+{"task": "I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "label": "cancel transfer"}
+{"task": "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "label": "pending cash withdrawal"}
+{"task": "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "label": "cash withdrawal charge"}
+{"task": "I got charged in double and want a refund", "label": "transaction charged twice"}
+{"task": "I see in the app some cash was withdrawn, but it's not mine.", "label": "cash withdrawal not recognised"}
+{"task": "My card is missing!  Help!", "label": "lost or stolen card"}
+{"task": "What are the fees imposed when I make a transaction?", "label": "card payment fee charged"}
+{"task": "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "label": "balance not updated after bank transfer"}
+{"task": "Can I get support?", "label": "country support"}
+{"task": "I don't know what a pending payment is.", "label": "pending card payment"}
+{"task": "I was needing you to see if the exchange rate is correct from when i got cash", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Which countries do you currently support?", "label": "country support"}
+{"task": "How do I get extra physical cards?", "label": "getting spare card"}
+{"task": "How do I activate my card to start using it?", "label": "activate my card"}
+{"task": "i don't see the top-up verification code anywhere", "label": "verify top up"}
+{"task": "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "label": "change pin"}
+{"task": "How long will it take for my transfer to arrive?", "label": "transfer not received by recipient"}
+{"task": "Can you tell me which cards and currencies are supported?", "label": "supported cards and currencies"}
+{"task": "My google top-up pay is not going through", "label": "apple pay or google pay"}
+{"task": "Why won't you take my transfer, I keep getting an error message.", "label": "beneficiary not allowed"}
+{"task": "Will there be a charge for sending out more cards?", "label": "getting spare card"}
+{"task": "Why is the payment from my card still pending?", "label": "pending card payment"}
+{"task": "I bought something and now I want a refund.", "label": "request refund"}
+{"task": "I couldn't pay with card in a shop", "label": "declined card payment"}
+{"task": "I am inquiring about a $1 charge on my statement.", "label": "extra charge on statement"}
+{"task": "Where can I have a new bank card sent to China?", "label": "card about to expire"}
+{"task": "I have a reverted top up I made and wanted to know why it didn't go through.", "label": "top up reverted"}
+{"task": "Do I have to top up in euros if I use a card, or can I use a different currency?", "label": "supported cards and currencies"}
+{"task": "Transfer was declined, could not complete request.", "label": "declined transfer"}
+{"task": "Where is the refund on my statement?", "label": "Refund not showing up"}
+{"task": "I still haven't gotten my new card.  When will it get here?", "label": "card arrival"}
+{"task": "I was charged twice for a few things this week when I only bought one. What do I do?", "label": "transaction charged twice"}
+{"task": "Is it possible to transfer money to my credit card?", "label": "topping up by card"}
+{"task": "I placed a cash deposit in my account but I can't see it yet.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What are the steps I need to take to cancel a transaction?", "label": "cancel transfer"}
+{"task": "What can I use to verify my identity?", "label": "verify my identity"}
+{"task": "Will my GPB update my salary", "label": "receiving money"}
+{"task": "Why are my purchases from this morning still pending?", "label": "pending card payment"}
+{"task": "How can I exchange GBP for AUD?", "label": "exchange via app"}
+{"task": "How much for an actual card?", "label": "order physical card"}
+{"task": "I wish to top up using a cheque.", "label": "top up by cash or cheque"}
+{"task": "What currencies can I use to top up my account?", "label": "transfer into account"}
+{"task": "The app reverted my recent payment", "label": "reverted card payment?"}
+{"task": "Need a new passcode.", "label": "passcode forgotten"}
+{"task": "Can I use an auto top-up option?", "label": "automatic top up"}
+{"task": "When will the money from my bank transfer be available?", "label": "balance not updated after bank transfer"}
+{"task": "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "label": "reverted card payment?"}
+{"task": "What do I have to do to change my pin?", "label": "change pin"}
+{"task": "How do I activate a card?", "label": "activate my card"}
+{"task": "Where can I check out the source of available funds in my account?", "label": "verify source of funds"}
+{"task": "How do I verify the top-up card?", "label": "verify top up"}
+{"task": "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "label": "transfer fee charged"}
+{"task": "What do I do now my credit card has been swallowed by the ATM?", "label": "card swallowed"}
+{"task": "My card still hasn't arrived after two weeks, now what?", "label": "card arrival"}
+{"task": "How do I active this card?", "label": "activate my card"}
+{"task": "Can you tell me what this fee is on my statement?", "label": "extra charge on statement"}
+{"task": "I was charged more than once in a single transaction", "label": "transaction charged twice"}
+{"task": "My ID verification hasn't gone through yet, but can I use my account anyway?", "label": "why verify identity"}
+{"task": "I bought something in another currency, but the exchange rate was incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "I want to open an account for my children", "label": "age limit"}
+{"task": "There is a payment with my card which i definitely did not do.", "label": "card payment not recognised"}
+{"task": "I do not think the pop up went through yet.", "label": "pending top up"}
+{"task": "I'd like more info on getting a virtual card.", "label": "getting virtual card"}
+{"task": "Is it possible to order a virtual card?", "label": "getting virtual card"}
+{"task": "I need to change my phone number.", "label": "edit personal details"}
+{"task": "Can i get payed through this system?", "label": "receiving money"}
+{"task": "What is the rate for exchange fees?", "label": "exchange charge"}
+{"task": "Would you please unblock my pin? I don't know why, but it's blocked.", "label": "pin blocked"}
+{"task": "I tried topping off my account with a card, but the money is not in my account despite the charge going through", "label": "topping up by card"}
+{"task": "I want to know where my money comes from.", "label": "verify source of funds"}
+{"task": "What types of cards and money do you accept?", "label": "supported cards and currencies"}
+{"task": "The refund on my account hasn't shown up", "label": "Refund not showing up"}
+{"task": "How can I dispute a direct debit transaction?", "label": "direct debit payment not recognised"}
+{"task": "I am missing a refund amount on my account.", "label": "Refund not showing up"}
+{"task": "Can Google Pay be used for top up, please help?", "label": "apple pay or google pay"}
+{"task": "My payment is taking a long time to go through.", "label": "pending card payment"}
+{"task": "Someone might be using my card that is not me.", "label": "compromised card"}
+{"task": "I could not get a top-up to work, why?", "label": "top up failed"}
+{"task": "What's the earliest time to receive my card?", "label": "card delivery estimate"}
+{"task": "How come the ATM won't give me my money?", "label": "declined cash withdrawal"}
+{"task": "Are cards available in the EU?", "label": "country support"}
+{"task": "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "label": "extra charge on statement"}
+{"task": "My card payment has the wrong exchange rate", "label": "card payment wrong exchange rate"}
+{"task": "It shows that the transfer on my account wasn't allowed.", "label": "beneficiary not allowed"}
+{"task": "My daughter needs to open account.", "label": "age limit"}
+{"task": "How do I protect my phone from someone using it after I lost it.", "label": "lost or stolen phone"}
+{"task": "Why am I unable to withdrawal cash?", "label": "declined cash withdrawal"}
+{"task": "Why is there a charge for my transfer?", "label": "transfer fee charged"}
+{"task": "I did a transfer to my account, but it hasn't shown up", "label": "balance not updated after bank transfer"}
+{"task": "How can my new card be renewed?", "label": "activate my card"}
+{"task": "How do I receive a refund for my item?", "label": "request refund"}
+{"task": "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "label": "failed transfer"}
+{"task": "My top-up was just cancelled.", "label": "top up reverted"}
+{"task": "Why was my cash withdrawal declined by the ATM?", "label": "declined cash withdrawal"}
+{"task": "What  is the verification process for a top up card?", "label": "verify top up"}
+{"task": "Can you tell me what i need for the identity check?", "label": "verify my identity"}
+{"task": "How many ATMs will take this card?", "label": "atm support"}
+{"task": "How does your app transfer the money", "label": "transfer into account"}
+{"task": "I need to find out why my pending payment hasn't gone through.", "label": "pending card payment"}
+{"task": "How come my top-up didn't go through instantly, like it usually does?", "label": "pending top up"}
+{"task": "Can I return an item?", "label": "request refund"}
+{"task": "I found my card, am I able to put it back into the app?", "label": "card linking"}
+{"task": "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "label": "transfer fee charged"}
+{"task": "What are my options for holding money in multiple currencies?", "label": "fiat currency support"}
+{"task": "Are there any express fees if i want my new card faster?", "label": "card about to expire"}
+{"task": "Why was I blocked from withdrawing from the ATM?", "label": "declined cash withdrawal"}
+{"task": "How long after a failed topup will funds refurn to account", "label": "pending top up"}
+{"task": "What is the highest amount I can top-up?", "label": "top up limits"}
+{"task": "It says the transfer wasn't accepted.", "label": "declined transfer"}
+{"task": "Why is there an extra charge on my statement.", "label": "extra charge on statement"}
+{"task": "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?", "label": "top up reverted"}
+{"task": "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "label": "cancel transfer"}
+{"task": "I believe that the rate of exchange for my cash withdrawl is incorrect.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "My card payment might have been reverted.", "label": "reverted card payment?"}
+{"task": "I need to transfer funds from my other bank account into this bank account.", "label": "transfer into account"}
+{"task": "When can I expect my card to arrive?", "label": "card delivery estimate"}
+{"task": "Are you okay with exchanges to EUR?", "label": "fiat currency support"}
+{"task": "What on earth is up with the exchange rate! This should have been a much higher amount of cash", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How and where can I find the identity checks?", "label": "verify my identity"}
+{"task": "I have a transfer from the US, How long is the wait?", "label": "transfer timing"}
+{"task": "I can't see my cash deposit in my account.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "After purchasing an item I noticed the exchange rate was incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "Can I use my account before my Identity verification has passed?", "label": "why verify identity"}
+{"task": "How long will I have to wait for my money to be in my account?", "label": "transfer timing"}
+{"task": "The balance does not appear to have updated.", "label": "balance not updated after bank transfer"}
+{"task": "Why can't you allow my beneficiary?", "label": "beneficiary not allowed"}
+{"task": "Am I able to track the card that was just sent to me?", "label": "card arrival"}
+{"task": "What businesses accept my card?", "label": "card acceptance"}
+{"task": "Can you tell me when my card will arrive?", "label": "card delivery estimate"}
+{"task": "Which flat currencies are supported for holding and exchange?", "label": "fiat currency support"}
+{"task": "Can you provide me a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "There is a direct debit transaction on my statement that I think is not mine. How do I remove?", "label": "direct debit payment not recognised"}
+{"task": "Is a bank transfer acceptable for topping up my account?", "label": "transfer into account"}
+{"task": "How do I link a new card in the app?", "label": "card linking"}
+{"task": "I need more physical cards than I have right now!", "label": "getting spare card"}
+{"task": "Is there a limit to auto top?", "label": "automatic top up"}
+{"task": "Can third party fees affect a transfer?", "label": "top up by bank transfer charge"}
+{"task": "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "label": "pending top up"}
+{"task": "There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!", "label": "pending top up"}
+{"task": "How do I dispute a direct debit transaction?", "label": "direct debit payment not recognised"}
+{"task": "I am still waiting for my card.", "label": "card arrival"}
+{"task": "Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?", "label": "top up reverted"}
+{"task": "I didn't receive the correct amount of cash when I exchanged it overseas.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why am I not able to withdraw cash from this ATM?", "label": "declined cash withdrawal"}
+{"task": "top up by my card is that possible?", "label": "topping up by card"}
+{"task": "who charged my card", "label": "transfer fee charged"}
+{"task": "The atm wouldn't give out cash", "label": "declined cash withdrawal"}
+{"task": "I have been waiting for my top-up to complete and it still hasn't gone through.", "label": "pending top up"}
+{"task": "Can someone please tell me how much I can top-up?", "label": "top up limits"}
+{"task": "Why is there a payment showing twice?", "label": "transaction charged twice"}
+{"task": "My top-up hasn't gone through", "label": "pending top up"}
+{"task": "Please help me with the activation of the new card.", "label": "activate my card"}
+{"task": "Can I use a different bank ATM than my own?", "label": "atm support"}
+{"task": "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "label": "pending top up"}
+{"task": "Does the app top up automatically?", "label": "automatic top up"}
+{"task": "Why won't my virtual card work?", "label": "virtual card not working"}
+{"task": "I think someone stole my card because I can't find it.", "label": "lost or stolen card"}
+{"task": "I am afraid to give you all my identify details.", "label": "why verify identity"}
+{"task": "how many uses are the disposable cards good for?", "label": "disposable card limits"}
+{"task": "I'm not sure why my card didn't work", "label": "declined card payment"}
+{"task": "My transfer was rejected", "label": "declined transfer"}
+{"task": "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "label": "pending cash withdrawal"}
+{"task": "Is there a number to call to get my pin unblocked?", "label": "pin blocked"}
+{"task": "My card has gone missing.", "label": "lost or stolen card"}
+{"task": "Is there a reason my new card hasn't arrived yet?", "label": "card arrival"}
+{"task": "Why didn't my transfer work?", "label": "failed transfer"}
+{"task": "Was I charged more than I should of been for a currency exchange?", "label": "card payment wrong exchange rate"}
+{"task": "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "label": "declined transfer"}
+{"task": "I could not transfer funds to a beneficiary; is there a problem with your software?", "label": "beneficiary not allowed"}
+{"task": "Do you allow exchanges of EUR?", "label": "fiat currency support"}
+{"task": "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?", "label": "card about to expire"}
+{"task": "how come when i asked for 100 it only gave me 20.00 in the app", "label": "wrong amount of cash received"}
+{"task": "I want to cancel a transaction from this morning.", "label": "cancel transfer"}
+{"task": "Hey I thought transfers were free.  Why are you charging me?", "label": "transfer fee charged"}
+{"task": "How long will it take for my cash withdrawal to no longer show as pending?", "label": "pending cash withdrawal"}
+{"task": "Why do you need to check my identity?", "label": "why verify identity"}
+{"task": "I want to top up with my Apple Watch.", "label": "apple pay or google pay"}
+{"task": "Where in the app do I go to make my new card show up?", "label": "card linking"}
+{"task": "I don't have my passcode to access the app.", "label": "passcode forgotten"}
+{"task": "Can I give a second card for this account to my daughter?", "label": "getting spare card"}
+{"task": "Can I call to get my card activated?", "label": "activate my card"}
+{"task": "what's my top-up verification code?", "label": "verify top up"}
+{"task": "Do you take SWIFT transfers?", "label": "top up by bank transfer charge"}
+{"task": "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "label": "lost or stolen phone"}
+{"task": "I live in the US and I would like to get a card. How do I go about getting one?", "label": "country support"}
+{"task": "are there any country restrictions?", "label": "country support"}
+{"task": "What can i pay with out  fees", "label": "card payment fee charged"}
+{"task": "Is the exchange rate current?", "label": "exchange rate"}
+{"task": "I am not satisfied with your service.  Close my account.", "label": "terminate account"}
+{"task": "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "label": "cash withdrawal not recognised"}
+{"task": "Is it possible to have a second card?", "label": "getting spare card"}
+{"task": "Help! I need to cancel a transaction.", "label": "cancel transfer"}
+{"task": "I am having problems with my physical card.", "label": "card not working"}
+{"task": "how many transactions can go on a disposable card?", "label": "disposable card limits"}
+{"task": "I don't want to verify my identity", "label": "why verify identity"}
+{"task": "My statement contained a one pound extra fee", "label": "extra charge on statement"}
+{"task": "Something's wrong my card won't work.", "label": "card not working"}
+{"task": "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "label": "card payment wrong exchange rate"}
+{"task": "Why didn't the money I transferred into my account get added to my balance?", "label": "balance not updated after bank transfer"}
+{"task": "why do I have a pending payment?", "label": "pending card payment"}
+{"task": "I tried to used my card in a shop and the transaction was declined.", "label": "declined card payment"}
+{"task": "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.", "label": "beneficiary not allowed"}
+{"task": "how do i avoid charges in the future", "label": "card payment fee charged"}
+{"task": "There is no way for me to prove my identity.", "label": "unable to verify identity"}
+{"task": "What are the steps to get my card back that was kept by the ATM?", "label": "card swallowed"}
+{"task": "I think my card payment was cancelled. What happened?", "label": "reverted card payment?"}
+{"task": "I'm trying to verify my top-up card, but I can't find the code...?", "label": "verify top up"}
+{"task": "I just sent money but the person I sent it to doesn't see it. What happened?", "label": "transfer not received by recipient"}
+{"task": "How long does it take to get a refund on something I bought?", "label": "request refund"}
+{"task": "Does it cost money to top up?", "label": "top up by card charge"}
+{"task": "What top up charges are there for US cards?", "label": "top up by card charge"}
+{"task": "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "label": "failed transfer"}
+{"task": "I have a new phone number and need to edit my contact information.", "label": "edit personal details"}
+{"task": "The balance has not been updated.", "label": "balance not updated after bank transfer"}
+{"task": "How can I choose between Visa and Mastercard?", "label": "visa or mastercard"}
+{"task": "Using international ATMs messes up the exchange rate.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How do I get a virtual card on my device?", "label": "getting virtual card"}
+{"task": "Is there any reason why my card didn't work when I tried to top up?", "label": "top up failed"}
+{"task": "I forgot my phone at the hotel, so I can't access the app.", "label": "lost or stolen phone"}
+{"task": "I haven't received the PIN yet.", "label": "get physical card"}
+{"task": "What currencies do you accept to add money?", "label": "supported cards and currencies"}
+{"task": "I am sure I have plenty of money to transfer but my transfer is being declined.", "label": "declined transfer"}
+{"task": "Is there always a charge when withdrawing money?", "label": "cash withdrawal charge"}
+{"task": "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?", "label": "card payment fee charged"}
+{"task": "I have a confusing payment appear on my statement and I don't recognise it!", "label": "card payment not recognised"}
+{"task": "Why didn't I receive all the cash I requested?", "label": "wrong amount of cash received"}
+{"task": "Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "label": "card payment wrong exchange rate"}
+{"task": "Do you charge anything for topping up?", "label": "top up by bank transfer charge"}
+{"task": "how much for a physical card?", "label": "order physical card"}
+{"task": "I have obtained the salary in GBP, will it need to be configured?", "label": "receiving money"}
+{"task": "I have enough money in my account, so why is my card being declined?", "label": "declined card payment"}
+{"task": "I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?", "label": "reverted card payment?"}
+{"task": "My transfer failed, why?", "label": "failed transfer"}
+{"task": "Do you offer a discount for those who perform frequent currency exchanges?", "label": "exchange charge"}
+{"task": "I have a question about fee for cash withdraw.", "label": "cash withdrawal charge"}
+{"task": "Can I check to see where the funds came from?", "label": "verify source of funds"}
+{"task": "Will I get charged for sending out more cards?", "label": "getting spare card"}
+{"task": "I made a cash withdrawal at an ATM but it still says pending in my account.", "label": "pending cash withdrawal"}
+{"task": "I have been charged twice for the same thing!", "label": "transaction charged twice"}
+{"task": "I am unhappy with an item I bought. How do I get a refund?", "label": "request refund"}
+{"task": "It looks like my card payment was sent back.", "label": "reverted card payment?"}
+{"task": "Can I have a duplicate second card?", "label": "getting spare card"}
+{"task": "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "label": "card payment wrong exchange rate"}
+{"task": "The app is showing a direct debit transaction that I did not perform", "label": "direct debit payment not recognised"}
+{"task": "Why was money taken for a transfer?", "label": "transfer fee charged"}
+{"task": "Transfer was declined.", "label": "declined transfer"}
+{"task": "I think my top-up has failed.", "label": "top up failed"}
+{"task": "I'm not sure how to provide my identity.", "label": "unable to verify identity"}
+{"task": "Top up is not working even though I have my AMEX in apple pay.", "label": "apple pay or google pay"}
+{"task": "How do I stop fraud to my account?", "label": "compromised card"}
+{"task": "What is this extra fee?", "label": "card payment fee charged"}
+{"task": "Is there a fee for physical cards?", "label": "order physical card"}
+{"task": "I was refunded the money for something I bought already.", "label": "reverted card payment?"}
+{"task": "How can I change my account details?", "label": "edit personal details"}
+{"task": "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "label": "direct debit payment not recognised"}
+{"task": "How do I open an account for my children?", "label": "age limit"}
+{"task": "Does your app allow currency exchange from USD to GBP?", "label": "exchange via app"}
+{"task": "My topping up didn't go through.", "label": "top up failed"}
+{"task": "Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How do I get my card to work?", "label": "card not working"}
+{"task": "I can't get google pay to work right.", "label": "apple pay or google pay"}
+{"task": "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "label": "cash withdrawal charge"}
+{"task": "I got a message that I cannot name X as a beneficiary.", "label": "beneficiary not allowed"}
+{"task": "Even though I added money ey to the card, I couldn't use it", "label": "pending top up"}
+{"task": "Bank transfer to account did not show up, please help?", "label": "balance not updated after bank transfer"}
+{"task": "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "label": "card payment not recognised"}
+{"task": "I would like to cancel a transfer...is this possible?", "label": "cancel transfer"}
+{"task": "Does my top up and apple pay work together?", "label": "apple pay or google pay"}
+{"task": "How long do bank transfers take to clear", "label": "balance not updated after bank transfer"}
+{"task": "When will it get delivered?", "label": "card delivery estimate"}
+{"task": "If I see a payment in the app that I don't recognize, what should I do?", "label": "card payment not recognised"}
+{"task": "I need another card for a member of my family. Is this possible? How soon can I get one?", "label": "getting spare card"}
+{"task": "The refund I asked for isn't showing up", "label": "Refund not showing up"}
+{"task": "i would like to top up with check", "label": "top up by cash or cheque"}
+{"task": "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "label": "failed transfer"}
+{"task": "Why hasn't my payment shown up yet?", "label": "pending card payment"}
+{"task": "I require verification of my source of funds.", "label": "verify source of funds"}
+{"task": "I got charged for with a fee for paying with my card.", "label": "card payment fee charged"}
+{"task": "Why is  my  top  up for  my  new account  not  instant", "label": "pending top up"}
+{"task": "The currency exchange for my purchase in foreign currency is incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "I didnt get the correct exchange rate for getting cash", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What types of foreign money can be used with this service.?", "label": "fiat currency support"}
+{"task": "The app is not able to realize that it is me.", "label": "unable to verify identity"}
+{"task": "When I was abroad the exchange rate for me was wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why does a payment show up twice?", "label": "transaction charged twice"}
+{"task": "What are you exchange rates?", "label": "exchange rate"}
+{"task": "What documents do I need to validate my identity?", "label": "verify my identity"}
+{"task": "Can you change my currency to EUR?", "label": "fiat currency support"}
+{"task": "Why should I verify the top-up?", "label": "verify top up"}
+{"task": "How long until the transfer is reflected on my account balance?", "label": "transfer timing"}
+{"task": "How can I change my PIN without going to the bank?", "label": "change pin"}
+{"task": "Did you revert my top up?", "label": "top up reverted"}
+{"task": "I got a new address and need to change my old one.", "label": "edit personal details"}
+{"task": "What are my limits on disposable cards?", "label": "disposable card limits"}
+{"task": "How do i request more physical cards?", "label": "getting spare card"}
+{"task": "One of my transactions needs to be canceled.", "label": "cancel transfer"}
+{"task": "I am not comfortable verifying my indentity.", "label": "why verify identity"}
+{"task": "In regards to my card payment, the exchange rate is incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "Why would my beneficiary not be allowed?", "label": "beneficiary not allowed"}
+{"task": "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "label": "request refund"}
+{"task": "Are there any fees when exchanging to foreign currencies?", "label": "exchange charge"}
+{"task": "Can I unblock my PIN in the app?", "label": "pin blocked"}
+{"task": "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "label": "request refund"}
+{"task": "I was charged twice, when I didn't purchase anything twice.", "label": "transaction charged twice"}
+{"task": "Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.", "label": "cancel transfer"}
+{"task": "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "label": "pending transfer"}
+{"task": "The exchange rate looks wrong on a holiday purchase", "label": "card payment wrong exchange rate"}
+{"task": "How simple is it to transfer money into my account?", "label": "transfer into account"}
+{"task": "I made a cash withdrawal and it is still listed as a pending transaction.", "label": "pending cash withdrawal"}
+{"task": "What kind of cards an currency do you support?", "label": "supported cards and currencies"}
+{"task": "I do not understand what this particular direct debit is ?", "label": "direct debit payment not recognised"}
+{"task": "My exchange rate is wrong when I get cash.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Is exchanging currencies one of your app services?", "label": "exchange via app"}
+{"task": "What is the identity check for?", "label": "why verify identity"}
+{"task": "Why did you revert my top-up?", "label": "top up reverted"}
+{"task": "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "label": "change pin"}
+{"task": "Do you charge a fee for topping up a card?", "label": "top up by card charge"}
+{"task": "Is there a specific date i can have it delivered?", "label": "card delivery estimate"}
+{"task": "How do I get a new expiration date?", "label": "card about to expire"}
+{"task": "I think I was charged a different exchange rate than what was posted at the time.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What happens when my card expires?", "label": "card about to expire"}
+{"task": "Please help me.  My card is missing.", "label": "lost or stolen card"}
+{"task": "I am waiting for a payment to be processed", "label": "pending card payment"}
+{"task": "Tell me where I can find the auto top up feature and a little bit about it please.", "label": "automatic top up"}
+{"task": "Can the card was sen to me be tracked?", "label": "card arrival"}
+{"task": "I would like to change currency", "label": "exchange via app"}
+{"task": "Can you give me info about what to do when my card expires?", "label": "card about to expire"}
+{"task": "I would like to know where the funds are at.", "label": "verify source of funds"}
+{"task": "What steps are taken to transfer money into my account?", "label": "transfer into account"}
+{"task": "What are the currency exchange fees?", "label": "exchange charge"}
+{"task": "My card hasn't arrived.", "label": "card arrival"}
+{"task": "Can I go ahead and use my account even though my identify hasn't been verified yet?", "label": "why verify identity"}
+{"task": "What is this random charge of one pound doing on my account?", "label": "extra charge on statement"}
+{"task": "What does the bank charge for lost or stolen card replacements?", "label": "order physical card"}
+{"task": "What is not accepted in order for me to top up my account?", "label": "top up by cash or cheque"}
+{"task": "My card is no longer lost. How do I enter it back into the app?", "label": "card linking"}
+{"task": "My rate of exchange was wrong.", "label": "card payment wrong exchange rate"}
+{"task": "How can I transfer money to this account from another bank?", "label": "transfer into account"}
+{"task": "My new card came in.  How do I activate?", "label": "activate my card"}
+{"task": "I got a declining message during a transfer? please tell me why", "label": "declined transfer"}
+{"task": "Where do I go to verify my identity?", "label": "verify my identity"}
+{"task": "Do you receive SWIFT transfers?", "label": "top up by bank transfer charge"}
+{"task": "How many digits identify the top-up verification code?", "label": "verify top up"}
+{"task": "Why did they take more money out then I withdrawed?", "label": "cash withdrawal charge"}
+{"task": "is it just visa or can i also use mastercard?", "label": "visa or mastercard"}
+{"task": "I did a transfer and was charged a fee that should not have been charged!", "label": "transfer fee charged"}
+{"task": "What if I don't want to disclose all of my identity details?", "label": "why verify identity"}
+{"task": "I'm wanting to get a Visa card today.", "label": "visa or mastercard"}
+{"task": "Are cards issued to people living in the US?", "label": "country support"}
+{"task": "I did a payment but it was reverted by the app", "label": "reverted card payment?"}
+{"task": "The wrong exchange rate was used when I purchased an item.", "label": "card payment wrong exchange rate"}
+{"task": "Can friends I have top-up my account?", "label": "topping up by card"}
+{"task": "Where is the money that I transferred.", "label": "balance not updated after bank transfer"}
+{"task": "The app failed to verify my id.", "label": "unable to verify identity"}
+{"task": "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "label": "transfer not received by recipient"}
+{"task": "Is there a way to order a virtual card on the website?", "label": "getting virtual card"}
+{"task": "Need help to get my card to work.", "label": "card not working"}
+{"task": "Where can I find the verification code for the card top-up?", "label": "verify top up"}
+{"task": "Where is my recent refund in the my statement?", "label": "Refund not showing up"}
+{"task": "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "label": "activate my card"}
+{"task": "I exchange currencies a lot.  Can I get a discount?", "label": "exchange charge"}
+{"task": "Why is my transfer taking so long to complete?", "label": "transfer not received by recipient"}
+{"task": "I see an unauthorized withdraw.", "label": "cash withdrawal not recognised"}
+{"task": "I checked the app and my balance has not been updated for the cash or cheque deposit.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Got only $20 when I tried to withdraw $100.", "label": "wrong amount of cash received"}
+{"task": "Exchange fee help?", "label": "exchange charge"}
+{"task": "Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!", "label": "reverted card payment?"}
+{"task": "Can I open an account for my children?", "label": "age limit"}
+{"task": "the exchange rate was different than expected", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Do you charge for transfers?", "label": "top up by bank transfer charge"}
+{"task": "Why am I seeing a direct debit thats not mine?", "label": "direct debit payment not recognised"}
+{"task": "My card has an issue, the payment has been deferred.", "label": "reverted card payment?"}
+{"task": "I requested a refund but can't see it.", "label": "Refund not showing up"}
+{"task": "what cards can i use to add money to my account", "label": "supported cards and currencies"}
+{"task": "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?", "label": "transfer fee charged"}
+{"task": "Will you charge an extra fee for top ups?", "label": "top up by card charge"}
+{"task": "How do your exchange rates factor in?", "label": "exchange rate"}
+{"task": "Why was I charged a fee for withdrawing money off my card?", "label": "cash withdrawal charge"}
+{"task": "I did not have the right exchange rate applied to my situation of pulling out cash", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How come I can't put money in my top up account?", "label": "top up reverted"}
+{"task": "Do the disposable cards have any restrictions on them?", "label": "disposable card limits"}
+{"task": "How can I change my name in my profile?", "label": "edit personal details"}
+{"task": "I prefer to get a Mastercard.", "label": "visa or mastercard"}
+{"task": "I can't find my phone; what can I do to prevent someone from accessing my account on it?", "label": "lost or stolen phone"}
+{"task": "I want to deposit my check to top up my account", "label": "top up by cash or cheque"}
+{"task": "Why is checking my identity important?", "label": "why verify identity"}
+{"task": "Reverted top up", "label": "top up reverted"}
+{"task": "How long does a top-up take to go through?", "label": "pending top up"}
+{"task": "Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?", "label": "failed transfer"}
+{"task": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "label": "extra charge on statement"}
+{"task": "A transaction shows duplicate times.", "label": "transaction charged twice"}
+{"task": "I made a transfer and was charged extra. Why?", "label": "transfer fee charged"}
+{"task": "Is there a way you can have money from a purchase I made refunded to my account.", "label": "request refund"}
+{"task": "Why am I still waiting for my refund", "label": "Refund not showing up"}
+{"task": "In my account I noticed my ATM withdrawal is still pending", "label": "pending cash withdrawal"}
+{"task": "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "label": "pending cash withdrawal"}
+{"task": "Why did my top up get reverted?", "label": "top up reverted"}
+{"task": "Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?", "label": "declined card payment"}
+{"task": "Seems like my card payment has been cancelled", "label": "reverted card payment?"}
+{"task": "Why do I have a transaction showing multiple times?", "label": "transaction charged twice"}
+{"task": "Is there a way to set up an auto top-up?", "label": "automatic top up"}
+{"task": "Why use a disposable card?", "label": "get disposable virtual card"}
+{"task": "My top-up is not working. Why is that?", "label": "top up failed"}
+{"task": "A card payment on my account is shown as pending.", "label": "pending card payment"}
+{"task": "It looks like my top-up was cancelled", "label": "top up reverted"}
+{"task": "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.", "label": "cancel transfer"}
+{"task": "I bought something this morning and the payment is still pending", "label": "pending card payment"}
+{"task": "is there a way to do top up with apple pay", "label": "apple pay or google pay"}
+{"task": "My payment for my card is not working", "label": "declined card payment"}
+{"task": "There's a duplicate charge on my account?", "label": "transaction charged twice"}
+{"task": "How can I find out where the funds are flow?", "label": "verify source of funds"}
+{"task": "There is a fraudulent payment!", "label": "card payment not recognised"}
+{"task": "Why wouldn't the ATM give me my money?", "label": "declined cash withdrawal"}
+{"task": "Why are there fees for using a card?", "label": "card payment fee charged"}
+{"task": "Where do I order additional cards?", "label": "getting spare card"}
+{"task": "Can I change my PIN without going to a bank branch?", "label": "change pin"}
+{"task": "Is a SWIFT transfer acceptable?", "label": "top up by bank transfer charge"}
+{"task": "Can you tell me the cost of a transfer?", "label": "top up by bank transfer charge"}
+{"task": "What are all the fiat currencies that are supported for both exchange and holding?", "label": "fiat currency support"}
+{"task": "Why is my last cheque deposit taking so long?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "can other people use the app to add money to my account", "label": "topping up by card"}
+{"task": "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "label": "change pin"}
+{"task": "Why is the cash transaction still showing as not completed?", "label": "pending cash withdrawal"}
+{"task": "Where do I order a virtual card?", "label": "getting virtual card"}
+{"task": "How do I order a new card when my old one is ready to expire?", "label": "card about to expire"}
+{"task": "Why was a fee charged to me for transferring money?", "label": "transfer fee charged"}
+{"task": "Do all ATMs accept this card?", "label": "atm support"}
+{"task": "I have been waiting over a week. Is the card still coming?", "label": "card arrival"}
+{"task": "I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.", "label": "request refund"}
+{"task": "Why does the same transaction appear multiple times?", "label": "transaction charged twice"}
+{"task": "Can I convert currency with the app?", "label": "exchange via app"}
+{"task": "What is the charge for paying with my card?", "label": "card payment fee charged"}
+{"task": "How do I get a new card sent to China?", "label": "card about to expire"}
+{"task": "When will my cheque be processed?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "There is money missing from my account.", "label": "cash withdrawal not recognised"}
+{"task": "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "label": "pending card payment"}
+{"task": "Why isn't my topup working?", "label": "top up failed"}
+{"task": "can i create my own pin right away", "label": "get physical card"}
+{"task": "I need a transfer cancelled.", "label": "cancel transfer"}
+{"task": "What exchange rates do you use?", "label": "exchange rate"}
+{"task": "Why isn't my balance updating after depositing cheques and cash.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "label": "declined cash withdrawal"}
+{"task": "Can I top-up automatically?", "label": "automatic top up"}
+{"task": "How do I use the disposable cards?", "label": "get disposable virtual card"}
+{"task": "Do I get charged for a top up from a European bank?", "label": "top up by card charge"}
+{"task": "Can this app be used to exchange currencies?", "label": "exchange via app"}
+{"task": "Is there a charge for cash withdrawals? I always thought it was free.", "label": "cash withdrawal charge"}
+{"task": "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "label": "declined cash withdrawal"}
+{"task": "auto-top up option can be found where?", "label": "automatic top up"}
+{"task": "Is there a charge for getting more cards?", "label": "getting spare card"}
+{"task": "My app shows a direct debit that isn't mine.", "label": "direct debit payment not recognised"}
+{"task": "Can I set it up to add money every few days automatically while I am traveling?", "label": "automatic top up"}
+{"task": "Am I allowed to change my PIN anywhere?", "label": "change pin"}
+{"task": "How many disposable cards can I make in a day?", "label": "disposable card limits"}
+{"task": "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "label": "balance not updated after bank transfer"}
+{"task": "Can I order a new card by phone?", "label": "card about to expire"}
+{"task": "I need to delete my account.", "label": "terminate account"}
+{"task": "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "label": "transfer timing"}
+{"task": "What is taking so long with my refund?", "label": "Refund not showing up"}
+{"task": "I am blocked now because I entered the wrong pin, need help.", "label": "pin blocked"}
+{"task": "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "label": "cancel transfer"}
+{"task": "Whats the maximum disposable virtual cards?", "label": "disposable card limits"}
+{"task": "What if I don't verify my identity?", "label": "why verify identity"}
+{"task": "How much could I top up?", "label": "top up limits"}
+{"task": "What is the procedure for an expired card?", "label": "card about to expire"}
+{"task": "I can't seem to be able to use my card", "label": "card not working"}
+{"task": "My phone has been stolen.  How can I make sure no one uses my account from it?", "label": "lost or stolen phone"}
+{"task": "My card was not accepted in a shop", "label": "declined card payment"}
+{"task": "Why am I not allowed to verify my id?", "label": "unable to verify identity"}
+{"task": "How do I get a card if I live in the US?", "label": "country support"}
+{"task": "When can I expect the transfer to be complete?", "label": "transfer timing"}
+{"task": "Where is the option to top up with a cheque?", "label": "top up by cash or cheque"}
+{"task": "I tried to transfer some money and it hasn't done it yet - what's going on?", "label": "transfer not received by recipient"}
+{"task": "Is there a tracking number for the card?", "label": "card arrival"}
+{"task": "I'd like to have it delivered on Saturday.  Is that possible?", "label": "card delivery estimate"}
+{"task": "The app is showing mt withdrawals that aren't  mine.", "label": "cash withdrawal not recognised"}
+{"task": "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "label": "activate my card"}
+{"task": "I don't see a money transfer yet", "label": "pending transfer"}
+{"task": "Is my account accessible even though my verification of my identity has not passed yet?", "label": "why verify identity"}
+{"task": "I have lost my phone, what steps can I take to prevent someone using my account?", "label": "lost or stolen phone"}
+{"task": "The machine only paid me a hundred when I wanted 20", "label": "wrong amount of cash received"}
+{"task": "Why is this payment pending?", "label": "pending card payment"}
+{"task": "My card payment has been cancelled", "label": "reverted card payment?"}
+{"task": "What is the limit on disposable cards?", "label": "disposable card limits"}
+{"task": "Why have I been charged for pulling cash out of my own account?", "label": "cash withdrawal charge"}
+{"task": "Am I able to modify my account details?", "label": "edit personal details"}
+{"task": "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "label": "top up reverted"}
+{"task": "Can I update my details?", "label": "edit personal details"}
+{"task": "Help me cancel a transaction.", "label": "cancel transfer"}
+{"task": "Why is a transfer to a beneficiary not possible?", "label": "beneficiary not allowed"}
+{"task": "Can I use my card no matter where I go?", "label": "card acceptance"}
+{"task": "There is a payment in the app I did not make", "label": "card payment not recognised"}
+{"task": "How do I terminate my account.", "label": "terminate account"}
+{"task": "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "label": "reverted card payment?"}
+{"task": "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "label": "card payment wrong exchange rate"}
+{"task": "I attempted to get cash in the ATM but I was denied", "label": "declined cash withdrawal"}
+{"task": "How can I move money from my account at a different bank to the account I have at this bank.", "label": "transfer into account"}
+{"task": "How does it work when I transfer money into my account?", "label": "transfer into account"}
+{"task": "ATMs, which ones will accept this card?", "label": "atm support"}
+{"task": "My identity verification is not working.", "label": "unable to verify identity"}
+{"task": "Is there a reason there's an extra fee on my statement?", "label": "extra charge on statement"}
+{"task": "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "label": "pending transfer"}
+{"task": "I need my purchase cancelled.", "label": "request refund"}
+{"task": "I urgently need to transfer something from China. How long can I expect it to take?", "label": "transfer timing"}
+{"task": "My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?", "label": "top up reverted"}
+{"task": "What should I expect to be charged on a SEPA transfer?", "label": "top up by bank transfer charge"}
+{"task": "The ATM wouldn't let me withdraw cash.", "label": "declined cash withdrawal"}
+{"task": "How do I change my card PIN?", "label": "change pin"}
+{"task": "Do you charge a fee for adding money in USD?", "label": "top up by card charge"}
+{"task": "My transaction has not been received. When are you going to process it?", "label": "transfer not received by recipient"}
+{"task": "My card payment was not successful.", "label": "declined card payment"}
+{"task": "How long will it be to get this new card?", "label": "card arrival"}
+{"task": "While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.", "label": "beneficiary not allowed"}
+{"task": "Is it on purpose that my payment has been returned to my account?", "label": "reverted card payment?"}
+{"task": "I received a decline message on a transfer", "label": "declined transfer"}
+{"task": "How do I reactivate my card?", "label": "card linking"}
+{"task": "phone is gone, what should i do", "label": "lost or stolen phone"}
+{"task": "What countries are you issuing cards for?", "label": "country support"}
+{"task": "How do you do currency exchanges?", "label": "exchange rate"}
+{"task": "Where is a Mastercard ATM?", "label": "atm support"}
+{"task": "i bought the wrong size and would like a refund", "label": "request refund"}
+{"task": "I can't use the app because I got mugged yesterday and they took everything. Please help.", "label": "lost or stolen phone"}
+{"task": "Can I order a new card to China?", "label": "card about to expire"}
+{"task": "What is the point of verifying a top up?", "label": "verify top up"}
+{"task": "Why did I not get my refund yet?", "label": "Refund not showing up"}
+{"task": "If I want my son to have his own account is that possible?", "label": "age limit"}
+{"task": "How would I use a bank transfer for topping my account?", "label": "transfer into account"}
+{"task": "I can't remember my passcode.", "label": "passcode forgotten"}
+{"task": "How can I open an account for my children?", "label": "age limit"}
+{"task": "How do I delete my account now", "label": "terminate account"}
+{"task": "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "label": "cash withdrawal charge"}
+{"task": "Is there a fee for exchanging currency?", "label": "exchange charge"}
+{"task": "I lost my phone! Will my card still work?", "label": "lost or stolen phone"}
+{"task": "What are disposable virtual cards?", "label": "get disposable virtual card"}
+{"task": "Is the PIN separately delivered?", "label": "get physical card"}
+{"task": "is the a reason why my transfer has failed?", "label": "failed transfer"}
+{"task": "A fee shouldn't apply to me if my card was stolen.", "label": "lost or stolen card"}
+{"task": "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "label": "transfer into account"}
+{"task": "My statement has a payment that I do not recall making", "label": "card payment not recognised"}
+{"task": "I have an unknown debit charge in my statement, why?", "label": "direct debit payment not recognised"}
+{"task": "I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.", "label": "cancel transfer"}
+{"task": "My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?", "label": "declined cash withdrawal"}
+{"task": "I don't have a way to prove my identity.", "label": "unable to verify identity"}
+{"task": "Can I revive a physical card.", "label": "order physical card"}
+{"task": "What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I would like to get an account for my child.", "label": "age limit"}
+{"task": "How do I activate my card so I can start using it?", "label": "activate my card"}
+{"task": "Do you offer cards for those in other countries?", "label": "country support"}
+{"task": "I need to reset my passcode. Where do I go to do that?", "label": "passcode forgotten"}
+{"task": "How do I go about ordering a new bank card?", "label": "card about to expire"}
+{"task": "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?", "label": "pending transfer"}
+{"task": "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "label": "direct debit payment not recognised"}
+{"task": "I got cash and was charged a fee that shouldn't be there!", "label": "cash withdrawal charge"}
+{"task": "I lost my phone. Can I use my card without the app?", "label": "lost or stolen phone"}
+{"task": "Can top ups be done from an apple watch.", "label": "apple pay or google pay"}
+{"task": "Why is there a direct debit to my account? I didn't do that.", "label": "direct debit payment not recognised"}
+{"task": "can you tell me why my card was declined?", "label": "declined card payment"}
+{"task": "Am I going to see a charge for a SEPA transfer?", "label": "top up by bank transfer charge"}
+{"task": "How many cards can I have?", "label": "getting spare card"}
+{"task": "What can I and can't do with the disposable cards?", "label": "disposable card limits"}
+{"task": "How long will my top-up stay pending?", "label": "pending top up"}
+{"task": "Why hasn't the app verified my identity?", "label": "unable to verify identity"}
+{"task": "Where are you cards supported?", "label": "country support"}
+{"task": "What are eligible holding and exchange currencies?", "label": "fiat currency support"}
+{"task": "I am having trouble verifying my id.", "label": "unable to verify identity"}
+{"task": "what is this charge i didnt do it what can i do", "label": "direct debit payment not recognised"}
+{"task": "Is there a way I can check on the card on route to me?", "label": "card arrival"}
+{"task": "Which ATMs accept this bill of fare ?", "label": "atm support"}
+{"task": "When will the transaction be done?", "label": "transfer not received by recipient"}
+{"task": "How can I solve my issue with holding multiple currencies?", "label": "fiat currency support"}
+{"task": "Do you have a list of businesses that accept this card?", "label": "card acceptance"}
+{"task": "$20 came out instead of $100", "label": "wrong amount of cash received"}
+{"task": "There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "label": "card payment not recognised"}
+{"task": "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I refuse to verify my identity.", "label": "why verify identity"}
+{"task": "I could not get the top-up to go through", "label": "top up failed"}
+{"task": "What is the proper way to activate a card?", "label": "activate my card"}
+{"task": "Will I have to pay extra to exchange money?", "label": "exchange charge"}
+{"task": "My card seems to not be working at all.", "label": "card not working"}
+{"task": "Why will my transfer not go through?!  Keep getting an error message.", "label": "beneficiary not allowed"}
+{"task": "My card payment had the wrong exchange rate", "label": "card payment wrong exchange rate"}
+{"task": "Is there an allowance on cards?", "label": "card payment fee charged"}
+{"task": "I would like to change my adress", "label": "edit personal details"}
+{"task": "I want to change my account details.", "label": "edit personal details"}
+{"task": "I want to link my new card. Can you help?", "label": "card linking"}
+{"task": "Should my top up still be pending?", "label": "pending top up"}
+{"task": "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "label": "balance not updated after bank transfer"}
+{"task": "What is this direct debit in my statement?", "label": "direct debit payment not recognised"}
+{"task": "I found my card, how can I use it again?", "label": "card linking"}
+{"task": "Can i set up an auto top-up?", "label": "automatic top up"}
+{"task": "Problems with my top up", "label": "top up failed"}
+{"task": "The exchange rate was incorrect for this item I bought.", "label": "card payment wrong exchange rate"}
+{"task": "Am I charged more for using the ATM?", "label": "cash withdrawal charge"}
+{"task": "My top-up hasn't gone through, what happened?", "label": "top up failed"}
+{"task": "Why do you need me to do an identity check?", "label": "why verify identity"}
+{"task": "Where is my money that I transfered?!", "label": "balance not updated after bank transfer"}
+{"task": "i need help, i lost my card", "label": "lost or stolen card"}
+{"task": "My account is locked because I used the wrong pin too many times.  Please help.p", "label": "pin blocked"}
+{"task": "Why am I charged a fee when using my debit or credit card?", "label": "card payment fee charged"}
+{"task": "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "label": "declined transfer"}
+{"task": "My Google pay top up isn't working. Help.", "label": "apple pay or google pay"}
+{"task": "your company is awful, i would like to delete my account please", "label": "terminate account"}
+{"task": "I need you to delete my account now.", "label": "terminate account"}
+{"task": "What are acceptable documents to prove my identity?", "label": "verify my identity"}
+{"task": "I can't see my refund on my account", "label": "Refund not showing up"}
+{"task": "Can I receive money in a different countries money?", "label": "receiving money"}
+{"task": "Where do I find how to top off with a check?", "label": "top up by cash or cheque"}
+{"task": "I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?", "label": "card payment fee charged"}
+{"task": "I want to know your exchange rates.", "label": "exchange rate"}
+{"task": "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "label": "transfer fee charged"}
+{"task": "I have to verify my identity. What do I need to do?", "label": "verify my identity"}
+{"task": "how do I link an old card?", "label": "card linking"}
+{"task": "are SWIFT transfers an option?", "label": "top up by bank transfer charge"}
+{"task": "My card payment has not been withdrawn from my account", "label": "reverted card payment?"}
+{"task": "Can I exchange USD and GBP from the app?", "label": "exchange via app"}
+{"task": "How do I return something for a full refund?", "label": "request refund"}
+{"task": "Will I be charged an extra fee if I need to exchange currency?", "label": "exchange charge"}
+{"task": "How many disposable virtual cards can you have?", "label": "disposable card limits"}
+{"task": "When will I get my new card?", "label": "card arrival"}
+{"task": "Why can't I make multiple payments with my virtual card?", "label": "virtual card not working"}
+{"task": "I can't use top up on Google Pay.", "label": "apple pay or google pay"}
+{"task": "Did  my transfer fail?", "label": "failed transfer"}
+{"task": "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "label": "top up failed"}
+{"task": "How can I check on the status of my new card?", "label": "card arrival"}
+{"task": "How do I fill out the identity check?", "label": "verify my identity"}
+{"task": "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "label": "declined card payment"}
+{"task": "Why is there an uknown charge showing on my account?", "label": "card payment not recognised"}
+{"task": "My transaction went through but I was charged a fee. Why?", "label": "transfer fee charged"}
+{"task": "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "label": "cash withdrawal not recognised"}
+{"task": "What should I do to top up using my Apple Watch?", "label": "apple pay or google pay"}
+{"task": "How do I exchange currencies using this app?", "label": "exchange via app"}
+{"task": "My new card needs activating.", "label": "activate my card"}
+{"task": "Will I see the transfer in my account within the week?", "label": "transfer timing"}
+{"task": "Tell me why my topup wouldn't go through?", "label": "top up failed"}
+{"task": "How does a bank transfer for topping my account work?", "label": "transfer into account"}
+{"task": "Can I verify my identity?", "label": "verify my identity"}
+{"task": "Do you have a list of the cards and currencies supported?", "label": "supported cards and currencies"}
+{"task": "Which ATM's am i able to change my PIN?", "label": "change pin"}
+{"task": "How many currencies can I have money in in my account?", "label": "fiat currency support"}
+{"task": "When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?", "label": "declined cash withdrawal"}
+{"task": "I didn't get the right amount of  cash because of the exchange rate.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I made a mistake this morning when I did a transfer. How do I reverse it?", "label": "cancel transfer"}
+{"task": "How do I get to the virtual cards?", "label": "getting virtual card"}
+{"task": "How do I verify my identity online", "label": "verify my identity"}
+{"task": "how long will it take for my transfer to stop pending", "label": "pending transfer"}
+{"task": "Do you charge extra for topping up with a debit or credit card?", "label": "top up by card charge"}
+{"task": "My payment had a wrong exchange rate.", "label": "card payment wrong exchange rate"}
+{"task": "Why am I being charged the wrong currency exchange when I purchased something abroad?", "label": "card payment wrong exchange rate"}
+{"task": "Where do my available funds come from?", "label": "verify source of funds"}
+{"task": "I am just waiting on the completion of the transaction.", "label": "transfer not received by recipient"}
+{"task": "I paid with my card and ended up being charged a fee.", "label": "card payment fee charged"}
+{"task": "Why, when paying with the card, was I charged an extra fee?", "label": "card payment fee charged"}
+{"task": "If my phone was stolen, do I need to do anything?", "label": "lost or stolen phone"}
+{"task": "How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move", "label": "pending card payment"}
+{"task": "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "label": "transaction charged twice"}
+{"task": "What do I do to activate my new card?", "label": "activate my card"}
+{"task": "The ATM I used for foreign currency provided the wrong exchange rate.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Is there any age limit?", "label": "age limit"}
+{"task": "Am I limited on the amount of disposable cards I can possess?", "label": "disposable card limits"}
+{"task": "I want to use my American Express for adding money into my account.", "label": "supported cards and currencies"}
+{"task": "\nAt which ATMs can I use this card?", "label": "atm support"}
+{"task": "Why check my identity?", "label": "why verify identity"}
+{"task": "Can I order a second card?", "label": "getting spare card"}
+{"task": "What do I need to do to perform identity checks?", "label": "verify my identity"}
+{"task": "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "label": "Refund not showing up"}
+{"task": "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "label": "lost or stolen phone"}
+{"task": "I tried entering my passcode and it isn't working. Can you help?", "label": "passcode forgotten"}
+{"task": "Still waiting for transfer to be completed.", "label": "transfer not received by recipient"}
+{"task": "I think my phone was stolen. What can I do?", "label": "lost or stolen phone"}
+{"task": "There is  a charge I don't recognize.", "label": "card payment not recognised"}
+{"task": "Where do I find the verification code for the card I'm topping up?", "label": "verify top up"}
+{"task": "Do I have to go to the bank to change my PIN?", "label": "change pin"}
+{"task": "My money transaction can't be seen by the person I sent it to", "label": "transfer not received by recipient"}
+{"task": "I believe that my card has been stolen!", "label": "lost or stolen card"}
+{"task": "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "label": "card payment fee charged"}
+{"task": "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "label": "beneficiary not allowed"}
+{"task": "I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.", "label": "Refund not showing up"}
+{"task": "What are the rules for using disposable virtual cards?", "label": "disposable card limits"}
+{"task": "I was charged an incorrect exchange rate for a withdrawal.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Where did my top-up go? I can't find it in my wallet", "label": "topping up by card"}
+{"task": "What are the fiat currencies used?", "label": "fiat currency support"}
+{"task": "There's a payment in the app that I didn't authorize.", "label": "card payment not recognised"}
+{"task": "Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?", "label": "declined cash withdrawal"}
+{"task": "Where are the ATMs that I can use Mastercard?", "label": "atm support"}
+{"task": "Why did you charge me a fee when I made a transfer?", "label": "transfer fee charged"}
+{"task": "Why is a payment I made reverted back to my account?", "label": "reverted card payment?"}
+{"task": "Where can I update my pin number?", "label": "change pin"}
+{"task": "I cannot remember my passcode, is there a way to retrieve it?", "label": "passcode forgotten"}
+{"task": "I can not find my refund.", "label": "Refund not showing up"}
+{"task": "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "label": "top up reverted"}
+{"task": "Which countries are you available in?", "label": "country support"}
+{"task": "Is there an extra charge to exchange different currencies?", "label": "exchange charge"}
+{"task": "What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.", "label": "top up reverted"}
+{"task": "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "label": "card about to expire"}
+{"task": "I was unable to transfer money to a beneficiary.", "label": "beneficiary not allowed"}
+{"task": "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "label": "failed transfer"}
+{"task": "I was using foreign currency at an ATM, but the rate was typed in wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "If I bought something I didn't like, can I get a refund?", "label": "request refund"}
+{"task": "how much to get my card in 2 days?", "label": "card delivery estimate"}
+{"task": "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I believe I got a wrong exchange rate when I got cash.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I received a returned payment that I made.", "label": "reverted card payment?"}
+{"task": "How long does it take to make an urgent transfer from China?", "label": "transfer timing"}
+{"task": "why is there a fee for a payment on my card?", "label": "card payment fee charged"}
+{"task": "My account was charged a fee. When did you start charging extra for card payments?", "label": "card payment fee charged"}
+{"task": "Why does it say my transfer failed?", "label": "failed transfer"}
+{"task": "I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "label": "verify top up"}
+{"task": "What's taking my top-up so long?", "label": "pending top up"}
+{"task": "Do you have a list of cards and currencies you support?", "label": "supported cards and currencies"}
+{"task": "What fees are charged when I top up", "label": "top up by card charge"}
+{"task": "What is the foreign exchange rate you will apply?", "label": "exchange rate"}
+{"task": "I wanna revert a transaction i did this morning.", "label": "cancel transfer"}
+{"task": "Looks like my top-up has been cancelled", "label": "top up failed"}
+{"task": "What do I do if my card is stolen?", "label": "lost or stolen card"}
+{"task": "Can I set my own top-up limit?", "label": "top up limits"}
+{"task": "Who do I talk to for transactions debited twice?", "label": "transaction charged twice"}
+{"task": "How do I link an existing card?", "label": "card linking"}
+{"task": "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "label": "failed transfer"}
+{"task": "How can I add a new card?", "label": "card linking"}
+{"task": "I got a fee when paying with my card", "label": "card payment fee charged"}
+{"task": "I didn't receive the correct amount of cash", "label": "wrong amount of cash received"}
+{"task": "I have transactions that I don't recognize - I think someone is using my card.", "label": "compromised card"}
+{"task": "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "label": "top up reverted"}
+{"task": "What are the steps for my friend to send me money?", "label": "receiving money"}
+{"task": "How can I tell if someone else is using my card?", "label": "compromised card"}
+{"task": "How can I transfer money to a beneficiary?", "label": "beneficiary not allowed"}
+{"task": "How do I replace a stolen card?", "label": "lost or stolen card"}
+{"task": "I got declined when attempting a transfer", "label": "declined transfer"}
+{"task": "How can I tell where the money came from?", "label": "verify source of funds"}
+{"task": "How can I fix this? The ATM gave me more cash than I'd asked for.", "label": "wrong amount of cash received"}
+{"task": "Can I choose between Visa and Mastercard?", "label": "visa or mastercard"}
+{"task": "I had to pay a pound more than I anticipated!", "label": "extra charge on statement"}
+{"task": "I want to revert a transaction I did this morning", "label": "cancel transfer"}
+{"task": "Is it possible for me to set up separate accounts for my kids?", "label": "age limit"}
+{"task": "Do you also have this extra fee on your statement?", "label": "extra charge on statement"}
+{"task": "How many transactions can I do with a disposable card?", "label": "disposable card limits"}
+{"task": "It's been some time since refilled the top-up.", "label": "pending top up"}
+{"task": "I have a second credit card from the US. Will you take it?", "label": "supported cards and currencies"}
+{"task": "I tried to withdraw some funds from my card, but was declined. How can I get my money?", "label": "declined cash withdrawal"}
+{"task": "How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move", "label": "pending card payment"}
+{"task": "I need mastercard as well as visa", "label": "visa or mastercard"}
+{"task": "Can i have the item refunded?", "label": "request refund"}
+{"task": "What's the deal with verifying the top-up?", "label": "verify top up"}
+{"task": "Can I use this app to exchange between dollars and pounds?", "label": "exchange via app"}
+{"task": "Is there a top up fee for transfer?", "label": "top up by bank transfer charge"}
+{"task": "I need to stop a transaction that I made.", "label": "cancel transfer"}
+{"task": "The app doesn't believe that I am myself", "label": "unable to verify identity"}
+{"task": "Can I put my old card back in the app?", "label": "card linking"}
+{"task": "I don't recognize the direct debit payment on my account.", "label": "direct debit payment not recognised"}
+{"task": "How much is it to send out additional cards?", "label": "getting spare card"}
+{"task": "I put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "label": "pin blocked"}
+{"task": "Can it automatically top up my account?", "label": "automatic top up"}
+{"task": "My card activation attempt failed.", "label": "activate my card"}
+{"task": "Do you have a children account available?", "label": "age limit"}
+{"task": "The exchange rate applied is wrong for my international purchase.", "label": "card payment wrong exchange rate"}
+{"task": "I received my salary in the wrong currency. How do I change this?", "label": "receiving money"}
+{"task": "What do I do if my card is about to expire?", "label": "card about to expire"}
+{"task": "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "label": "cash withdrawal not recognised"}
+{"task": "The cheque I sent a few days ago has not been deposited yet, what is the hold up?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Can I reset my PIN?", "label": "change pin"}
+{"task": "Please tell me how disposable virtual cards work?", "label": "get disposable virtual card"}
+{"task": "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "label": "beneficiary not allowed"}
+{"task": "There is a missing transfer on my account", "label": "balance not updated after bank transfer"}
+{"task": "Is it normal to see a fee for transferring money?", "label": "transfer fee charged"}
+{"task": "Can you explain to me the way to verify my top up has gone through?", "label": "verify top up"}
+{"task": "I transferred some cash and it didn't arrive", "label": "transfer not received by recipient"}
+{"task": "A transfer could not be completed.", "label": "failed transfer"}
+{"task": "I need to cancel a transaction on my debit card.", "label": "direct debit payment not recognised"}
+{"task": "Could you explain why my card payment did not work?", "label": "declined card payment"}
+{"task": "I was declined when I tried to withdraw cash!", "label": "declined cash withdrawal"}
+{"task": "I need a new card and I live in the United States.", "label": "country support"}
+{"task": "I'm still waiting on a payment", "label": "pending card payment"}
+{"task": "What credit cards do you carry", "label": "visa or mastercard"}
+{"task": "Why is there are there two of the same transaction?", "label": "transaction charged twice"}
+{"task": "Where in the European Union can I get a card?", "label": "country support"}
+{"task": "I could not get money from an ATM", "label": "declined cash withdrawal"}
+{"task": "How do I find my PIN?", "label": "get physical card"}
+{"task": "My card won't let me withdraw money.", "label": "declined cash withdrawal"}
+{"task": "When will I get my card shipped to me?", "label": "card delivery estimate"}
+{"task": "What do I do if there is a direct debit on my account that shouldn't be there?", "label": "direct debit payment not recognised"}
+{"task": "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "label": "direct debit payment not recognised"}
+{"task": "I need to know where this charge is coming from?", "label": "card payment not recognised"}
+{"task": "My statement is showing I was Charged a dollar and I am not sure why.", "label": "extra charge on statement"}
+{"task": "How long does it take for a top up to be approved?", "label": "pending top up"}
+{"task": "Why did my payment not go through why did it cancel?", "label": "reverted card payment?"}
+{"task": "I think there's a purchase at a store that I didn't go to.", "label": "card payment not recognised"}
+{"task": "How can I use my credit card to transfer money?", "label": "topping up by card"}
+{"task": "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "label": "direct debit payment not recognised"}
+{"task": "Unable to complete transfer, states 'declined'", "label": "declined transfer"}
+{"task": "There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.", "label": "card payment not recognised"}
+{"task": "I added money through a bank transfer and it is not showing in my balance.", "label": "balance not updated after bank transfer"}
+{"task": "Can someone please explain to me where my source of funds came from?", "label": "verify source of funds"}
+{"task": "What foreign exchange rate will I get on weekdays and on the weekends?", "label": "exchange rate"}
+{"task": "My disposable virtual card got rejected", "label": "virtual card not working"}
+{"task": "What do the disposable cards do?", "label": "get disposable virtual card"}
+{"task": "In the app, I see a withdrawal I didn't make.", "label": "cash withdrawal not recognised"}
+{"task": "I want to use my account before identity verification", "label": "why verify identity"}
+{"task": "I really need to know how to change my pin.", "label": "change pin"}
+{"task": "My card arrived but I don't know how to get my PIN.", "label": "get physical card"}
+{"task": "Why has my deposit in the ATM not cleared yet?", "label": "pending cash withdrawal"}
+{"task": "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "label": "declined cash withdrawal"}
+{"task": "Why is there a payment I didn't do in my app?", "label": "card payment not recognised"}
+{"task": "Are there any discounts in exchanging currencies frequently?", "label": "exchange charge"}
+{"task": "How long will it take for my payment to go through?", "label": "pending card payment"}
+{"task": "I don't understand why I was charged an additional fee for this service. Can you clarify?", "label": "card payment fee charged"}
+{"task": "Why am I not allowed to add a certain beneficiary?", "label": "beneficiary not allowed"}
+{"task": "I still do not see the cash deposit in my account from last week. Why?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I checked the app and there is a payment that I don't recognize.", "label": "card payment not recognised"}
+{"task": "I don't think my transfer wen through. Why?", "label": "failed transfer"}
+{"task": "How does my top-up got cancelled?", "label": "top up reverted"}
+{"task": "Why are you charging me a transfer fee?", "label": "transfer fee charged"}
+{"task": "How much is ok for me to top up with?", "label": "top up limits"}
+{"task": "Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?", "label": "reverted card payment?"}
+{"task": "I received the wrong exchange rate for an item i bought.", "label": "card payment wrong exchange rate"}
+{"task": "My card is expiring soon, How do I order a new card?", "label": "card about to expire"}
+{"task": "Can I change my pin through the app?", "label": "change pin"}
+{"task": "Are there any charges for top ups?", "label": "top up by card charge"}
+{"task": "want a new card what are the fees", "label": "card about to expire"}
+{"task": "How long does it take to get money from Europe?", "label": "transfer timing"}
+{"task": "Where do you deliver cards to?", "label": "order physical card"}
+{"task": "Why was I unable to complete my transfer?", "label": "failed transfer"}
+{"task": "What caused my top up to be reverted?", "label": "top up reverted"}
+{"task": "When I'm traveling is it possible to add money automatically at certain time points?", "label": "automatic top up"}
+{"task": "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "label": "cash withdrawal charge"}
+{"task": "How old do my kids need to be to open an account?", "label": "age limit"}
+{"task": "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "label": "extra charge on statement"}
+{"task": "How do I add my new card?", "label": "card linking"}
+{"task": "I accidentally made a payment to a wrong account. What should I do?", "label": "cancel transfer"}
+{"task": "Can I have more physical cards?", "label": "getting spare card"}
+{"task": "Can you explain more about why should I verify my identity?", "label": "why verify identity"}
+{"task": "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.", "label": "top up failed"}
+{"task": "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "label": "topping up by card"}
+{"task": "Why are you charging me for ATM withdrawal? It has always been free before.", "label": "cash withdrawal charge"}
+{"task": "you got the exchange rate wrong for my cash withdrawal", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Do you support direct deposits from my employer?", "label": "receiving money"}
+{"task": "I'm unhappy with the exchange rate your cash transactions.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "label": "reverted card payment?"}
+{"task": "Why does a cash withdrawal show as pending?", "label": "pending cash withdrawal"}
+{"task": "Can I change my pin at an atm?", "label": "change pin"}
+{"task": "The exchange rate is incorrect for my cash withdrawal transaction.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I've been trying to do a transfer multiple times and have failed? Is the system down?", "label": "failed transfer"}
+{"task": "I have an outgoing transfer", "label": "pending transfer"}
+{"task": "What fiduciary currencies are supported for tenure and exchange?", "label": "fiat currency support"}
+{"task": "I have a transaction showing multiple times.", "label": "transaction charged twice"}
+{"task": "The company is no good, please terminate my account.", "label": "terminate account"}
+{"task": "I haven't received my PIN yet. Do I need to get it from you?", "label": "get physical card"}
+{"task": "I do not recognize a direct debit payment that I see on my app", "label": "direct debit payment not recognised"}
+{"task": "How come my card doesn't work anymore?", "label": "card not working"}
+{"task": "How do I make sure my transfer isn't goin to an unsupported merchant?", "label": "declined transfer"}
+{"task": "I think when I withdrew money when out of country the exchange rate was wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Can I use my card in Austria?", "label": "country support"}
+{"task": "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "label": "pending cash withdrawal"}
+{"task": "I'd like to know what you guys look at to decide an exchange rate", "label": "exchange rate"}
+{"task": "Can I change my pin at ATMs?  If so, what ones?", "label": "change pin"}
+{"task": "Why is my balance the same after a transfer?", "label": "balance not updated after bank transfer"}
+{"task": "I think a payment I made with a card was cancelled.", "label": "reverted card payment?"}
+{"task": "I'm not certain my top-up went through yet.", "label": "pending top up"}
+{"task": "I need a new login code", "label": "passcode forgotten"}
+{"task": "I initiated a payment a while ago and it is still showing as \"pending\", how long will it take to clear?", "label": "pending card payment"}
+{"task": "do i need to wait for my card before i get pin", "label": "get physical card"}
+{"task": "I prefer Visa, can I get that instead?", "label": "visa or mastercard"}
+{"task": "Why am I being a charged for using my card?", "label": "card payment fee charged"}
+{"task": "How can I change to my married name?", "label": "edit personal details"}
+{"task": "How quickly can you get me my card?", "label": "card delivery estimate"}
+{"task": "Which currencies will you exchange?", "label": "fiat currency support"}
+{"task": "Can I get another card?", "label": "getting spare card"}
+{"task": "What should I do if I can't use my card?", "label": "card not working"}
+{"task": "I want to apply for a Visa card.", "label": "visa or mastercard"}
+{"task": "How can I receive my salary in another currency?", "label": "receiving money"}
+{"task": "How can I fix my bank transfer to show up on my bank account?", "label": "balance not updated after bank transfer"}
+{"task": "I live in the UK. Can I get a card?", "label": "country support"}
+{"task": "Give me my card, I need it now!", "label": "card delivery estimate"}
+{"task": "I lost my card n need a new one.", "label": "lost or stolen card"}
+{"task": "Do I need to use a limit on top-ups?", "label": "top up limits"}
+{"task": "Do you accept SWIFT transfers?", "label": "top up by bank transfer charge"}
+{"task": "Will it cost extra to add money to an international card?", "label": "top up by card charge"}
+{"task": "What steps do I have to go through in order to activate my new card?", "label": "activate my card"}
+{"task": "How come there is a $1 extra charge on my statement?", "label": "extra charge on statement"}
+{"task": "where is my new card?", "label": "card arrival"}
+{"task": "I want this fee reversed from my account.", "label": "request refund"}
+{"task": "I only received $20, but I requested $100.", "label": "wrong amount of cash received"}
+{"task": "How long does it take transfers from Europe to complete?", "label": "transfer timing"}
+{"task": "If i want to change my pin number can I directly from an ATM?", "label": "change pin"}
+{"task": "Is there any way to see my card in the app?", "label": "card linking"}
+{"task": "Do I receive the physical card for free", "label": "order physical card"}
+{"task": "I can't use my card for anything", "label": "card not working"}
+{"task": "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "label": "pending cash withdrawal"}
+{"task": "I only got some of the cash I requested from the ATM", "label": "wrong amount of cash received"}
+{"task": "I no longer want to transfer funds, can we cancel that transaction?", "label": "cancel transfer"}
+{"task": "I would like to get both a Visa and MasterCard?", "label": "visa or mastercard"}
+{"task": "Why hasn't my top up gone through?", "label": "pending top up"}
+{"task": "What type of card can I get?", "label": "visa or mastercard"}
+{"task": "My card payment has failed.", "label": "declined card payment"}
+{"task": "The transfer I tried to make failed.", "label": "failed transfer"}
+{"task": "When I topped up the app has seemed to reverted it.", "label": "top up reverted"}
+{"task": "I would like to get some extra cards?", "label": "getting spare card"}
+{"task": "This exchange rate on my purchase is wrong.", "label": "card payment wrong exchange rate"}
+{"task": "Is there a charge for getting my money?", "label": "top up by bank transfer charge"}
+{"task": "My disposable virtual card isn't working.", "label": "virtual card not working"}
+{"task": "When will I see my cash, since I already deposited my check?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Is it possible to hold money in multiple currencies?", "label": "fiat currency support"}
+{"task": "When will my deposit be processed?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "label": "transfer timing"}
+{"task": "i tried to do a transfer to an account but it didn't work", "label": "beneficiary not allowed"}
+{"task": "Will it cost me to get a second card?", "label": "getting spare card"}
+{"task": "Does Apple Watch support the topping-off of my account?", "label": "apple pay or google pay"}
+{"task": "How do I top up using my card?", "label": "topping up by card"}
+{"task": "How do I use cash to top up my account?", "label": "top up by cash or cheque"}
+{"task": "there is a charge i dont recognize", "label": "card payment not recognised"}
+{"task": "Is there a way I can get a Visa card?", "label": "visa or mastercard"}
+{"task": "What is your refund policy for products I have purchased?", "label": "request refund"}
+{"task": "How is my card payment still pending?", "label": "pending card payment"}
+{"task": "This disposable virtual card is not working.", "label": "virtual card not working"}
+{"task": "Why is my disposable card not working?", "label": "virtual card not working"}
+{"task": "Why is the exchange rate wrong for my cash withdrawal?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why did I get declined during a transfer?", "label": "declined transfer"}
+{"task": "Why was I charged a fee when making this transfer when I shouldn't have been?", "label": "transfer fee charged"}
+{"task": "I cant prove who I am", "label": "unable to verify identity"}
+{"task": "How do I top up by cheque?", "label": "top up by cash or cheque"}
+{"task": "Do you convert to Euro?", "label": "fiat currency support"}
+{"task": "How do I get refills to my card when I'm traveling?", "label": "automatic top up"}
+{"task": "How to edit personal details?", "label": "edit personal details"}
+{"task": "Can I use the card at any cash machine?", "label": "atm support"}
+{"task": "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "label": "cancel transfer"}
+{"task": "Can my account be topped up by my friends?", "label": "topping up by card"}
+{"task": "show me how to transfer to my account", "label": "transfer into account"}
+{"task": "How much does it cost for a physical card?", "label": "order physical card"}
+{"task": "I was using a foreign currecy to make a payment and the applied the wrong rate.", "label": "card payment wrong exchange rate"}
+{"task": "I need to add money to my account. Can I do so via bank transfer?", "label": "transfer into account"}
+{"task": "How can I change my information?", "label": "edit personal details"}
+{"task": "What's the foreign exchange rate I will receive?", "label": "exchange rate"}
+{"task": "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "label": "top up reverted"}
+{"task": "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??", "label": "declined cash withdrawal"}
+{"task": "The card PIN?", "label": "get physical card"}
+{"task": "I want to exchange USD and GBP with the app", "label": "exchange via app"}
+{"task": "Can this app take my salary?", "label": "receiving money"}
+{"task": "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while", "label": "direct debit payment not recognised"}
+{"task": "I want to get a virtual card!", "label": "getting virtual card"}
+{"task": "My card shows a cash withdrawal I don't recognize.", "label": "cash withdrawal not recognised"}
+{"task": "There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?", "label": "card payment not recognised"}
+{"task": "when will I get my refund?", "label": "Refund not showing up"}
+{"task": "Let me know what the steps for the identity checks are", "label": "verify my identity"}
+{"task": "I need assistance with transferring funds to another account.", "label": "transfer into account"}
+{"task": "My new card isn't here and it was issued a week ago.", "label": "card arrival"}
+{"task": "My app shows a money withdrawal that I did not do.", "label": "cash withdrawal not recognised"}
+{"task": "I need two cards. Is this possible?", "label": "getting spare card"}
+{"task": "What do I need to do to get my salary through this?", "label": "receiving money"}
+{"task": "Are there any disposable virtual cards?", "label": "get disposable virtual card"}
+{"task": "I don't think I should have been charged a fee to use my card.", "label": "card payment fee charged"}
+{"task": "When did you send me my new card?", "label": "card arrival"}
+{"task": "When will my transfer post to my account?", "label": "transfer timing"}
+{"task": "How do I find out my source of funds?", "label": "verify source of funds"}
+{"task": "Tell me how to delete my account.", "label": "terminate account"}
+{"task": "Can we skip verifying?", "label": "why verify identity"}
+{"task": "How do I top up my account using transfer?", "label": "transfer into account"}
+{"task": "why don't you accept american express for adding money to my account", "label": "supported cards and currencies"}
+{"task": "I am still waiting for a transfer to show up", "label": "pending transfer"}
+{"task": "Is there anywhere I can't use my card?", "label": "card acceptance"}
+{"task": "What information am I going to have to have in order to do a transfer with my card?", "label": "topping up by card"}
+{"task": "I want to deactivate my account.", "label": "terminate account"}
+{"task": "I don't understanfd how to top up", "label": "topping up by card"}
+{"task": "My account balance has not updated to reflect my recent transfer.", "label": "balance not updated after bank transfer"}
+{"task": "My transfer still says pending", "label": "pending transfer"}
+{"task": "What is your currency exchange fee?", "label": "exchange charge"}
+{"task": "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?", "label": "transaction charged twice"}
+{"task": "Will I be charged any fee for receiving money?", "label": "top up by bank transfer charge"}
+{"task": "how do i setup my apple pay", "label": "apple pay or google pay"}
+{"task": "Can it add money automatically while travelling", "label": "automatic top up"}
+{"task": "do you offer refunds? i would like to return purchase.", "label": "request refund"}
+{"task": "I was supposed to receive my new card by now, but it hasn't came in.", "label": "card arrival"}
+{"task": "I must make several disposable cards every day.", "label": "disposable card limits"}
+{"task": "Make me understand why I am charged an extra fee when I use the ATM.", "label": "cash withdrawal charge"}
+{"task": "There is unusual activity on my account and I believe someone took my card.", "label": "compromised card"}
+{"task": "Will you charge me more if I use a European bank card for a top up?", "label": "top up by card charge"}
+{"task": "Yesterday I had my phone stolen.  Please advise what I should do.", "label": "lost or stolen phone"}
+{"task": "How can I exchange currencies with this app?", "label": "exchange via app"}
+{"task": "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "label": "direct debit payment not recognised"}
+{"task": "Why isn't my Google Pay top up working for me? Did I do something wrong?", "label": "apple pay or google pay"}
+{"task": "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "label": "pending transfer"}
+{"task": "Where do i verify a top-up card?", "label": "verify top up"}
+{"task": "Do you have info about the card on delivery?", "label": "card arrival"}
+{"task": "Do you support changing the currency I use?", "label": "exchange via app"}
+{"task": "Will the system automatically top up itself?", "label": "automatic top up"}
+{"task": "My Apple Pay top up with my American Express card is not working? Please tell me why", "label": "apple pay or google pay"}
+{"task": "How do I get a real card?", "label": "order physical card"}
+{"task": "What are the limitations on the disposable cards?", "label": "disposable card limits"}
+{"task": "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "label": "cash withdrawal charge"}
+{"task": "Why did the app deny my top-up?", "label": "top up failed"}
+{"task": "There is the same transaction showing more than once.", "label": "transaction charged twice"}
+{"task": "What is identity check?", "label": "why verify identity"}
+{"task": "Tell me what the steps for the identity checks are", "label": "verify my identity"}
+{"task": "Google Pay won't let me top up.", "label": "apple pay or google pay"}
+{"task": "I have transferred some money but the balance hasn't changed", "label": "balance not updated after bank transfer"}
+{"task": "What do I do if I detect fraudulent use on my car?", "label": "compromised card"}
+{"task": "I made a transfer and was charged an extra fee!", "label": "transfer fee charged"}
+{"task": "Can I choose between Visa or MasterCard?", "label": "visa or mastercard"}
+{"task": "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "label": "pin blocked"}
+{"task": "Do you have a limit for someone's age?", "label": "age limit"}
+{"task": "What is this withdrawal as I do not remember making it.", "label": "cash withdrawal not recognised"}
+{"task": "I want to inactivate my account.", "label": "terminate account"}
+{"task": "What steps should I take before my card expires?", "label": "card about to expire"}
+{"task": "Help me to set up contactless payments.", "label": "contactless not working"}
+{"task": "What are the steps for the identity checks?", "label": "verify my identity"}
+{"task": "I have a pending money transfer", "label": "pending transfer"}
+{"task": "What are the benefits of a disposable card?", "label": "get disposable virtual card"}
+{"task": "Can I use my card anywhere?", "label": "card acceptance"}
+{"task": "What do I use to verify my identity?", "label": "verify my identity"}
+{"task": "How long will it take to transfer something to China urgently?", "label": "transfer timing"}
+{"task": "The top up failed", "label": "top up failed"}
+{"task": "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app", "label": "cancel transfer"}
+{"task": "Do you have an option for auto top up?", "label": "automatic top up"}
+{"task": "Can you explain the various transaction times shown on my statement?", "label": "transaction charged twice"}
+{"task": "Why did I have to pay extra because I paid with my card?", "label": "card payment fee charged"}
+{"task": "I've been waiting for a refund to show up and I don't see it on my statement yet.", "label": "Refund not showing up"}
+{"task": "I have a cash withdrawal on my statement that I am unsure of.", "label": "cash withdrawal not recognised"}
+{"task": "Where's my card PIN?", "label": "get physical card"}
+{"task": "How can I top up with a cheque?", "label": "top up by cash or cheque"}
+{"task": "Please explain why my top-up didn't go through.", "label": "top up failed"}
+{"task": "I can get my identification verified.", "label": "unable to verify identity"}
+{"task": "I think my top up may have been reverted, what do I do?", "label": "top up reverted"}
+{"task": "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "label": "balance not updated after bank transfer"}
+{"task": "Can I get a few more physical cards?", "label": "getting spare card"}
+{"task": "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.", "label": "Refund not showing up"}
+{"task": "How do I go forth on transferring a sum of money from one account to another?", "label": "transfer into account"}
+{"task": "There is a duplicate charge on my account.", "label": "transaction charged twice"}
+{"task": "I got my American Express in Apple Pay, why is top up not working on my device?", "label": "apple pay or google pay"}
+{"task": "Do all businesses take this card?", "label": "card acceptance"}
+{"task": "Are currency exchanges free?", "label": "exchange charge"}
+{"task": "Why are my transfers getting declined?", "label": "declined transfer"}
+{"task": "Waiting for the cash I deposited this morning still", "label": "balance not updated after cheque or cash deposit"}
+{"task": "How do I switch to a different currency?", "label": "exchange via app"}
+{"task": "What's the web address to unblock my pin?", "label": "pin blocked"}
+{"task": "I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.", "label": "pending card payment"}
+{"task": "What do I do if my Google pay top up isn't working?", "label": "apple pay or google pay"}
+{"task": "I've been waiting a while for my card, is there a way to know when it will arrive?", "label": "card arrival"}
+{"task": "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "label": "Refund not showing up"}
+{"task": "This fee shouldn't be there after I paid with a card.", "label": "card payment fee charged"}
+{"task": "Where do I go to get my new card linked?", "label": "card linking"}
+{"task": "I bought an item that I was charged a different exchange rate for.", "label": "card payment wrong exchange rate"}
+{"task": "My wallet is empty even though I topped it up an hour ago.", "label": "topping up by card"}
+{"task": "This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.", "label": "failed transfer"}
+{"task": "The ATM is showing it gave me the money I requested but I didn't get that amount.", "label": "wrong amount of cash received"}
+{"task": "Why isn't the recipient seeing the transaction? I just sent the money.", "label": "transfer not received by recipient"}
+{"task": "How do I unlock my account after typing in the wrong PIN too many times?", "label": "pin blocked"}
+{"task": "What was I charged a fee for card payment?", "label": "card payment fee charged"}
+{"task": "Help me figure out why my transfer was declined", "label": "declined transfer"}
+{"task": "I paid with a card and there is an extra charge. Why?", "label": "card payment fee charged"}
+{"task": "Cash has been deposited this morning but it hasn't came through.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "label": "balance not updated after bank transfer"}
+{"task": "How do I activate my new card", "label": "activate my card"}
+{"task": "Can I get a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "The top-up is broken.", "label": "pending top up"}
+{"task": "I just got my new card, how do I activate it?", "label": "activate my card"}
+{"task": "Will the card be a Mastercard or a Visa?", "label": "visa or mastercard"}
+{"task": "Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.", "label": "transaction charged twice"}
+{"task": "I cannot see a refund in my account", "label": "Refund not showing up"}
+{"task": "An item I bought had the wrong exchange rate applied.", "label": "card payment wrong exchange rate"}
+{"task": "I have a new card. How do I activate it?", "label": "activate my card"}
+{"task": "How do I shut down my account and get out of this company?", "label": "terminate account"}
+{"task": "Why would the app deny my top-up?", "label": "top up failed"}
+{"task": "I tried to top up and suddenly my money disappeared", "label": "topping up by card"}
+{"task": "Can I exchange from USD to GBP?", "label": "exchange via app"}
+{"task": "Where do I find my PIN for my new card?", "label": "get physical card"}
+{"task": "Is there a limit on making disposable cards?", "label": "disposable card limits"}
+{"task": "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "label": "declined cash withdrawal"}
+{"task": "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "label": "failed transfer"}
+{"task": "How do I get unblocked?", "label": "pin blocked"}
+{"task": "Seems like my top-up has been cancelled", "label": "top up reverted"}
+{"task": "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "label": "balance not updated after bank transfer"}
+{"task": "I just got my card.  It's not linked yet--how do I do that?", "label": "card linking"}
+{"task": "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "label": "direct debit payment not recognised"}
+{"task": "Can you assist on apple watch top ups?", "label": "apple pay or google pay"}
+{"task": "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "label": "top up reverted"}
+{"task": "From which age can my kids use your service?", "label": "age limit"}
+{"task": "I was only given $20 after trying to withdraw $100", "label": "wrong amount of cash received"}
+{"task": "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "label": "exchange via app"}
+{"task": "My account transfer was not cleared.", "label": "beneficiary not allowed"}
+{"task": "After a transfer, I see an extra fee.  Why?", "label": "transfer fee charged"}
+{"task": "I am entering my passcode but getting an error.", "label": "passcode forgotten"}
+{"task": "How do I get my card active?", "label": "activate my card"}
+{"task": "My transfer was declined. Why did this happen?", "label": "declined transfer"}
+{"task": "My payment was put back, I think.", "label": "reverted card payment?"}
+{"task": "What are the acceptable currencies for adding funds?", "label": "supported cards and currencies"}
+{"task": "A transaction posted twice to my account.", "label": "transaction charged twice"}
+{"task": "Please help me change my PIN.", "label": "change pin"}
+{"task": "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "label": "cancel transfer"}
+{"task": "How long will it take for the money to reach my account?", "label": "transfer timing"}
+{"task": "I withdraw money abroad but I didn't get the right amount.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Can I get a full list of instructions for identity checks?", "label": "verify my identity"}
+{"task": "I need to move money from another bank to this account.", "label": "transfer into account"}
+{"task": "What are the reasons a beneficiary would be denied?", "label": "beneficiary not allowed"}
+{"task": "Are there steps to see where my funds come from?", "label": "verify source of funds"}
+{"task": "How long does it take in Europe to do a transfer?", "label": "transfer timing"}
+{"task": "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "label": "request refund"}
+{"task": "I tried to pull cash from an ATM but it wouldn't let me.", "label": "declined cash withdrawal"}
+{"task": "hello I have lost my phone and I'm worried someone's going to steal money from me", "label": "lost or stolen phone"}
+{"task": "Is there a fee to top up a US card using a debit or credit card?", "label": "top up by card charge"}
+{"task": "What does a pending cash withdrawal mean?", "label": "pending cash withdrawal"}
+{"task": "The ATM machine ate my card.", "label": "card swallowed"}
+{"task": "If I can't choose my card type will I be able to use it everywhere?", "label": "visa or mastercard"}
+{"task": "How do I make my card appear on the app?", "label": "card linking"}
+{"task": "Can you explain your refund policy, please?", "label": "request refund"}
+{"task": "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?", "label": "direct debit payment not recognised"}
+{"task": "when does my balance update for a transfer", "label": "balance not updated after bank transfer"}
+{"task": "Tell me if there is a limit to top-up.", "label": "top up limits"}
+{"task": "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "label": "pending card payment"}
+{"task": "Do I need to pay extra for exchanging currencies?", "label": "exchange charge"}
+{"task": "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "label": "pending top up"}
+{"task": "My transfer to another account was not allowed. Why is that?", "label": "beneficiary not allowed"}
+{"task": "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "label": "cancel transfer"}
+{"task": "Where can I locate my PIN at?", "label": "get physical card"}
+{"task": "How do I change my AUD into GBP?", "label": "exchange via app"}
+{"task": "There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?", "label": "card payment not recognised"}
+{"task": "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "label": "declined cash withdrawal"}
+{"task": "What's the process of changing from GBP to AUD?", "label": "exchange via app"}
+{"task": "Can you tell me where to go to get a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "I need to transfer money to my account from another bank", "label": "transfer into account"}
+{"task": "I have a canceled top-up and wanted to know about it.", "label": "top up reverted"}
+{"task": "Do I need to convert my currency from GBP before transferring?", "label": "receiving money"}
+{"task": "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "label": "card delivery estimate"}
+{"task": "The app says that I got cash in an ATM and I didn't", "label": "cash withdrawal not recognised"}
+{"task": "Will my money be of equal value when I travel abroad?", "label": "exchange rate"}
+{"task": "i noticed that the funds were returned to my bank account. What happened?", "label": "top up reverted"}
+{"task": "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "label": "pending top up"}
+{"task": "My new card hasn't came in.", "label": "card arrival"}
+{"task": "I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "label": "cash withdrawal not recognised"}
+{"task": "How long will a transfer take from Europe?", "label": "transfer timing"}
+{"task": "I forgot my PIN and now it is blocked.", "label": "pin blocked"}
+{"task": "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "label": "extra charge on statement"}
+{"task": "What can I do to make my physical card work?", "label": "card not working"}
+{"task": "Why did the ATM swallow my card?", "label": "card swallowed"}
+{"task": "Is American Express accepted?", "label": "supported cards and currencies"}
+{"task": "Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.", "label": "pending top up"}
+{"task": "I want a physical card", "label": "order physical card"}
+{"task": "Are there virtual cards", "label": "getting virtual card"}
+{"task": "Where is the verification code display?", "label": "verify top up"}
+{"task": "I need an actual card that I can hold in my hand, how do I do that?", "label": "order physical card"}
+{"task": "My ATM withdrawal was declined.", "label": "declined cash withdrawal"}
+{"task": "I was charged $1 in a transaction.", "label": "extra charge on statement"}
+{"task": "What currency can I use to pay for a top up?", "label": "supported cards and currencies"}
+{"task": "My identity can't be verified for some reason", "label": "unable to verify identity"}
+{"task": "How do I modify my details?", "label": "edit personal details"}
+{"task": "I want to cancel the transaction I made earlier", "label": "cancel transfer"}
+{"task": "When will my cash withdrawal show/", "label": "pending cash withdrawal"}
+{"task": "What is the timeframe for a transfer in Europe?", "label": "transfer timing"}
+{"task": "can i go into my app to find my pin", "label": "get physical card"}
+{"task": "Why have I not received a virtual card yet?", "label": "getting virtual card"}
+{"task": "Can I use the app without my phone?", "label": "lost or stolen phone"}
+{"task": "How long will my cash withdrawal take", "label": "pending cash withdrawal"}
+{"task": "What is the fee for a cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "can i get a physical card online", "label": "order physical card"}
+{"task": "Could you please freeze my card immediately?", "label": "lost or stolen card"}
+{"task": "Would you be able to offer me a discount, since I need to exchange currencies frequently?", "label": "exchange charge"}
+{"task": "Is a new debit card free?", "label": "getting spare card"}
+{"task": "Why cant I send money to a beneficiary?", "label": "beneficiary not allowed"}
+{"task": "I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?", "label": "declined transfer"}
+{"task": "Unusual direct deposit", "label": "direct debit payment not recognised"}
+{"task": "I live in the EU, can I get one of your cards?", "label": "country support"}
+{"task": "How do I fix a broken card?", "label": "card not working"}
+{"task": "What's the procedure with currency exchange?", "label": "exchange via app"}
+{"task": "Is there a way to top-up when it reaches a certain balance?", "label": "automatic top up"}
+{"task": "How do I request the PIN?", "label": "get physical card"}
+{"task": "I have a charge for something I didn't buy.", "label": "card payment not recognised"}
+{"task": "Can I transfer using SWIFT?", "label": "top up by bank transfer charge"}
+{"task": "How do i receive a physical card?", "label": "order physical card"}
+{"task": "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "label": "pending cash withdrawal"}
+{"task": "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.", "label": "top up reverted"}
+{"task": "Is there a limit to a disposable virtual card?", "label": "disposable card limits"}
+{"task": "What is the current exchange rate?", "label": "exchange rate"}
+{"task": "Why hasn't my transfer from Europe gone through?", "label": "transfer timing"}
+{"task": "I want my purchases cancelled.", "label": "request refund"}
+{"task": "I have my residency in the US, but I would love to get a card.", "label": "country support"}
+{"task": "There was an extra fee when I paid with the card.", "label": "card payment fee charged"}
+{"task": "i have yet to get my pin", "label": "get physical card"}
+{"task": "Why is my refund not visible on my statement?", "label": "Refund not showing up"}
+{"task": "why do i have to verify top up?", "label": "verify top up"}
+{"task": "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "label": "card payment not recognised"}
+{"task": "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "label": "card payment fee charged"}
+{"task": "how do i get a new card", "label": "order physical card"}
+{"task": "Why hasn't my account updated?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What is the way to go about getting a virtual card?", "label": "getting virtual card"}
+{"task": "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "label": "wrong amount of cash received"}
+{"task": "I returned something to a  store but can't see my refund.", "label": "Refund not showing up"}
+{"task": "I noticed my card payment was cancelled, can you tell me why?", "label": "reverted card payment?"}
+{"task": "I am overseas in China, can I get a replacement card?", "label": "card about to expire"}
+{"task": "Can I use this all over the world?", "label": "country support"}
+{"task": "I am not supposed to be charged a cash withdrawal fee, but I was.", "label": "cash withdrawal charge"}
+{"task": "I was wrongfully charged one pound.", "label": "extra charge on statement"}
+{"task": "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "label": "transfer not received by recipient"}
+{"task": "Why is there a fee for doing a transfer?", "label": "transfer fee charged"}
+{"task": "I made a purchase but the exchange rate is wrong?", "label": "card payment wrong exchange rate"}
+{"task": "It's been a week since I ordered my card and it's not here. Please help?", "label": "card arrival"}
+{"task": "Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's \"pending.\"", "label": "pending transfer"}
+{"task": "European bank card for top up will come with any extra fees?", "label": "top up by card charge"}
+{"task": "Why is my withdrawal from the ATM still showing as pending?", "label": "pending cash withdrawal"}
+{"task": "What documentation is needed for the identity check?", "label": "verify my identity"}
+{"task": "lost my card in atm", "label": "card swallowed"}
+{"task": "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "label": "card linking"}
+{"task": "I am trying to delete my account.", "label": "terminate account"}
+{"task": "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "label": "card payment not recognised"}
+{"task": "Why did the transfer fail when I attempted to do it earlier?", "label": "failed transfer"}
+{"task": "My card payment didn't work", "label": "declined card payment"}
+{"task": "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "label": "declined transfer"}
+{"task": "Why and I being charged this fee?", "label": "card payment fee charged"}
+{"task": "What's the limit for disposable virtual cards?", "label": "disposable card limits"}
+{"task": "I am interested in a Visa or Mastercard. Do you offer them?", "label": "visa or mastercard"}
+{"task": "My top-up funds aren't available yet.", "label": "pending top up"}
+{"task": "how does my statement get updated so i know when a refund will reflect on my balance", "label": "Refund not showing up"}
+{"task": "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "label": "transaction charged twice"}
+{"task": "Why was I charged an extra fee when using the card?", "label": "card payment fee charged"}
+{"task": "Can I use my card for online payments?", "label": "card acceptance"}
+{"task": "My credit card did not go through. Can you see if it has insufficient funds?", "label": "top up failed"}
+{"task": "why do I have an unknown payment?", "label": "card payment not recognised"}
+{"task": "I made a top up yesterday but it's still pending.", "label": "pending top up"}
+{"task": "How old can one use your service?", "label": "age limit"}
+{"task": "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "label": "card payment wrong exchange rate"}
+{"task": "Why was I unable to finish this transfer?", "label": "failed transfer"}
+{"task": "I got cash and the exchange rate should have been different than it ended up being.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Which countries does your service work in?", "label": "country support"}
+{"task": "I want to return an item for a refund can I do that?", "label": "request refund"}
+{"task": "What happened to the money that I deposited?", "label": "top up reverted"}
+{"task": "How come I can't find my payment?", "label": "reverted card payment?"}
+{"task": "There is a cash withdrawal on my statement that I did not make", "label": "cash withdrawal not recognised"}
+{"task": "My currency rate is inaccurate.", "label": "card payment wrong exchange rate"}
+{"task": "Does it cost anything to top up?", "label": "top up by card charge"}
+{"task": "Where can I see where my funds came from?", "label": "verify source of funds"}
+{"task": "Can I set up to my account to automatically top up?", "label": "automatic top up"}
+{"task": "Tell me what I need to do to activate my card.", "label": "activate my card"}
+{"task": "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "label": "failed transfer"}
+{"task": "Are their certain cash machines where I can change my pin?", "label": "change pin"}
+{"task": "I cannot try my PIN anymore.", "label": "pin blocked"}
+{"task": "I made a cash deposit going to my account but it is not there", "label": "balance not updated after cheque or cash deposit"}
+{"task": "There is a direct debit payment on my account that I didn't authorize.", "label": "direct debit payment not recognised"}
+{"task": "I am looking for my top-up verification code and cannot find it.", "label": "verify top up"}
+{"task": "Will I be charged for receiving money?", "label": "top up by bank transfer charge"}
+{"task": "Do I have to change my PIN at a bank?", "label": "change pin"}
+{"task": "I deposited a cheque, but my account balance stayed the same.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "label": "cancel transfer"}
+{"task": "My funds are not transferring to my bank. Why is this not working?", "label": "beneficiary not allowed"}
+{"task": "i withdrew cash and dont see it reflected on the balance", "label": "pending cash withdrawal"}
+{"task": "When are you going to transfer the money?", "label": "transfer not received by recipient"}
+{"task": "I wanted to know why there is a transfer of mine pending.", "label": "pending transfer"}
+{"task": "I went to top up my card and it was cancelled.", "label": "top up reverted"}
+{"task": "For adding money, which currencies do you accept?", "label": "supported cards and currencies"}
+{"task": "I see a charge of 1L I do not recognize on my statement", "label": "extra charge on statement"}
+{"task": "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "label": "transfer fee charged"}
+{"task": "Can you please tell me how long it takes for the transfer to be available.", "label": "transfer timing"}
+{"task": "Who do I talk to about the ATM swallowing my card?", "label": "card swallowed"}
+{"task": "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "label": "transfer not received by recipient"}
+{"task": "I would like to know how to transfer money into my account.", "label": "transfer into account"}
+{"task": "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "label": "request refund"}
+{"task": "I think the exchange rate is wrong for my ATM withdrawal", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I need an ATM right now!", "label": "atm support"}
+{"task": "I can't get the virtual card to work", "label": "virtual card not working"}
+{"task": "What fiat currencies are used with holdings and exchanges?", "label": "fiat currency support"}
+{"task": "I have a disposable card but it does not work?", "label": "virtual card not working"}
+{"task": "My bill shows the same charge more than once", "label": "transaction charged twice"}
+{"task": "A payment is pending", "label": "pending card payment"}
+{"task": "I have not been able to use this card.", "label": "card not working"}
+{"task": "Can I write a cheque to top up?", "label": "top up by cash or cheque"}
+{"task": "Should I keep waiting for my card to be delivered?", "label": "card arrival"}
+{"task": "I deposited cash into my account, why do I not see it?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Please send my card as quickly as possible.", "label": "card delivery estimate"}
+{"task": "Is my credit card supported for top-ups?", "label": "supported cards and currencies"}
+{"task": "why was a transfer declined", "label": "declined transfer"}
+{"task": "What are the restrictions of the disposable cards?", "label": "disposable card limits"}
+{"task": "I need to reset the passcode.", "label": "passcode forgotten"}
+{"task": "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "label": "pending card payment"}
+{"task": "Will be Apple Watch be able to let me top up?", "label": "apple pay or google pay"}
+{"task": "Does it cost extra to send out more than one card?", "label": "getting spare card"}
+{"task": "My app shows a payment I didn't make", "label": "card payment not recognised"}
+{"task": "Is my fiat currency supported for both hold and exchange?", "label": "fiat currency support"}
+{"task": "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "label": "card payment not recognised"}
+{"task": "What is the top up code for?", "label": "verify top up"}
+{"task": "How do I get a refund for something I bought?", "label": "request refund"}
+{"task": "How do you determine your exchange rates?", "label": "exchange rate"}
+{"task": "I want to take back my transaction", "label": "cancel transfer"}
+{"task": "There is unexpected money in my account.", "label": "cash withdrawal not recognised"}
+{"task": "Which credit card top-ups do you accept?", "label": "supported cards and currencies"}
+{"task": "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.", "label": "direct debit payment not recognised"}
+{"task": "I  see an extra 1£ charge on my app. Why did It charge me extra?", "label": "extra charge on statement"}
+{"task": "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "label": "Refund not showing up"}
+{"task": "why would a merchant refuse a payment", "label": "reverted card payment?"}
+{"task": "My payment did not go through because the app reverted it", "label": "reverted card payment?"}
+{"task": "Why was my transaction not approved?", "label": "failed transfer"}
+{"task": "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "label": "pending cash withdrawal"}
+{"task": "What is the length of time for money to reach the account?", "label": "transfer timing"}
+{"task": "How do I top up?", "label": "transfer into account"}
+{"task": "Google Pay isn't working. What is wrong?", "label": "apple pay or google pay"}
+{"task": "About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?", "label": "balance not updated after bank transfer"}
+{"task": "Are there any charges for using a bank card to top up", "label": "top up by card charge"}
+{"task": "What other credit cards can I use?", "label": "supported cards and currencies"}
+{"task": "Why do I need to verify my account?", "label": "why verify identity"}
+{"task": "top up for my american express card is not working", "label": "apple pay or google pay"}
+{"task": "My transfer hasn't appeared yet", "label": "pending transfer"}
+{"task": "What are the age requirements for service?", "label": "age limit"}
+{"task": "Is there a fee when I add money to my international card?", "label": "top up by card charge"}
+{"task": "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "label": "declined cash withdrawal"}
+{"task": "What country's money can I hold currency in?", "label": "fiat currency support"}
+{"task": "What fee will be charged for exchanges?", "label": "exchange charge"}
+{"task": "Could you explain your rules for ATM fees?", "label": "cash withdrawal charge"}
+{"task": "What currencies can I hold?", "label": "fiat currency support"}
+{"task": "What should I do if my physical card isn't working?", "label": "card not working"}
+{"task": "It seems that the rate I got is incorrect.", "label": "card payment wrong exchange rate"}
+{"task": "I'm not happy with service and would like to delete this account.", "label": "terminate account"}
+{"task": "Why are you charging me fees for using my card?", "label": "card payment fee charged"}
+{"task": "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "label": "failed transfer"}
+{"task": "Can I use this app to exchange currencies?", "label": "exchange via app"}
+{"task": "How to verify top up card?", "label": "verify top up"}
+{"task": "I just received my card and I'd like to activate it.", "label": "activate my card"}
+{"task": "Is there any fees associated with receiving money with this account?", "label": "top up by bank transfer charge"}
+{"task": "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "label": "cash withdrawal not recognised"}
+{"task": "I'm not able to verify my identity.", "label": "unable to verify identity"}
+{"task": "An overseas cash transfer did not work correctly", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Help!  In the app there is a direct debit that I don't remember.", "label": "direct debit payment not recognised"}
+{"task": "I wasn't allowed to transfer to my account", "label": "beneficiary not allowed"}
+{"task": "Why was a fee added to my bill when I used my card?", "label": "card payment fee charged"}
+{"task": "The cash I asked for still hasn't been received", "label": "wrong amount of cash received"}
+{"task": "Could google pay and top up be together?", "label": "apple pay or google pay"}
+{"task": "What options do I have when topping up a US card?", "label": "top up by card charge"}
+{"task": "i cant seem to activate card", "label": "activate my card"}
+{"task": "Help me unblock my account.  I entered the PIN wrong too many times.", "label": "pin blocked"}
+{"task": "I forgot my password to get into the app!", "label": "passcode forgotten"}
+{"task": "Can I top up my account with a check?", "label": "top up by cash or cheque"}
+{"task": "after i got married i need to change my name", "label": "edit personal details"}
+{"task": "Why couldn't I transfer to a beneficiairy?", "label": "beneficiary not allowed"}
+{"task": "I looked on the app and it says I withdrew cash.  I didn't!", "label": "cash withdrawal not recognised"}
+{"task": "I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?", "label": "Refund not showing up"}
+{"task": "Am I able to use my account if the identity verification is not complete?", "label": "why verify identity"}
+{"task": "Is my card frozen?", "label": "card not working"}
+{"task": "I am interested in cancelling a purchase", "label": "request refund"}
+{"task": "Can you tell me why I wasn't able to complete my transfer?", "label": "failed transfer"}
+{"task": "Can I use my American Express card with Apple Pay?", "label": "apple pay or google pay"}
+{"task": "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "label": "pending card payment"}
+{"task": "I don't have a password.", "label": "passcode forgotten"}
+{"task": "how much for topping up by card?", "label": "top up by card charge"}
+{"task": "With what currencies can I add money?", "label": "supported cards and currencies"}
+{"task": "Am I allowed to carry an additional card?", "label": "getting spare card"}
+{"task": "If I make a mistake can I cancel the transaction?", "label": "cancel transfer"}
+{"task": "What currencies can I use?", "label": "supported cards and currencies"}
+{"task": "I bought a product a week ago, but may need to return it.", "label": "request refund"}
+{"task": "I have been waiting for my transfer, shouldn't it be here already?", "label": "transfer timing"}
+{"task": "Is my card accepted anywhere?", "label": "card acceptance"}
+{"task": "What's the maximum amount I can top up my card with please?", "label": "top up limits"}
+{"task": "What are the reasons why a card payment would be declined?", "label": "declined card payment"}
+{"task": "What do I do to link my new card?", "label": "card linking"}
+{"task": "Is American Express supported for adding funds?", "label": "supported cards and currencies"}
+{"task": "How can I close my account, I don't want it.", "label": "terminate account"}
+{"task": "Will I be charged for topping up by transfer?", "label": "top up by bank transfer charge"}
+{"task": "Where can virtual cards be ordered?", "label": "getting virtual card"}
+{"task": "Why was I charged extra when paying with card?", "label": "card payment fee charged"}
+{"task": "How many currencies can I have?", "label": "fiat currency support"}
+{"task": "I haven't been able to complete any transactions on my card today. Do you know what's wrong?", "label": "card not working"}
+{"task": "my cash withdrawal has not come out of my account yet.", "label": "pending cash withdrawal"}
+{"task": "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "label": "top up failed"}
+{"task": "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?", "label": "declined transfer"}
+{"task": "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "label": "card linking"}
+{"task": "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "label": "transfer fee charged"}
+{"task": "Why was my account assessed a fee?", "label": "extra charge on statement"}
+{"task": "Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.", "label": "reverted card payment?"}
+{"task": "How do I make my transfer go through", "label": "declined transfer"}
+{"task": "Why was there a fee with my cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "How long does it take to verify a cash withdraw?", "label": "pending cash withdrawal"}
+{"task": "Where is the PIN for my card located?", "label": "get physical card"}
+{"task": "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "label": "card payment wrong exchange rate"}
+{"task": "What steps do I need to get another card?", "label": "getting spare card"}
+{"task": "Why is my transfer still pending?", "label": "pending transfer"}
+{"task": "Please help me figure out the reason for the odd withdrawal amount from my account?", "label": "cash withdrawal not recognised"}
+{"task": "The ATM won't give me my card back. I need it back now!", "label": "card swallowed"}
+{"task": "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?", "label": "wrong amount of cash received"}
+{"task": "Why would my payment have been returned to my account?", "label": "reverted card payment?"}
+{"task": "Will you send me a new card in China?", "label": "card about to expire"}
+{"task": "My payment has an incorrect exchange rate.", "label": "card payment wrong exchange rate"}
+{"task": "I think my card is broke?", "label": "card not working"}
+{"task": "Do you know what your exchange rates are?", "label": "exchange rate"}
+{"task": "Why can't I transfer to an account?", "label": "beneficiary not allowed"}
+{"task": "Is there any type of fee for currency exchange?", "label": "exchange charge"}
+{"task": "I was not able to use the ATM to get cash", "label": "declined cash withdrawal"}
+{"task": "How do I get my card back quickly from a bank machine that it?", "label": "card swallowed"}
+{"task": "I got married and need to change my name.", "label": "edit personal details"}
+{"task": "Can my friend send me money?", "label": "receiving money"}
+{"task": "What is the extra fee that was added when I used the card?", "label": "card payment fee charged"}
+{"task": "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.", "label": "transfer fee charged"}
+{"task": "Why would my payment for my card show as pending?", "label": "pending card payment"}
+{"task": "my refund has not hit my account yet", "label": "Refund not showing up"}
+{"task": "Can you explain why I was charged extra when I used the card?", "label": "card payment fee charged"}
+{"task": "My payment is in the app but hasn't gone through yet", "label": "pending card payment"}
+{"task": "There was an extra fee on my account when I got cash.", "label": "cash withdrawal charge"}
+{"task": "How do I go about ordering a card?", "label": "order physical card"}
+{"task": "My card is not working at stores.", "label": "declined card payment"}
+{"task": "I see an extra $1  charge on my statement, why is this?", "label": "extra charge on statement"}
+{"task": "Help me change my PIN.", "label": "change pin"}
+{"task": "Why is there a fee for cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "I placed a cheque but the funds aren't there", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Which currencies can I use to add money?", "label": "supported cards and currencies"}
+{"task": "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "label": "extra charge on statement"}
+{"task": "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "label": "transaction charged twice"}
+{"task": "Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?", "label": "transfer not received by recipient"}
+{"task": "I cant find my card.", "label": "lost or stolen card"}
+{"task": "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "label": "cancel transfer"}
+{"task": "I don't remember my login code", "label": "passcode forgotten"}
+{"task": "Where can I find out how to transfer money into my account.", "label": "transfer into account"}
+{"task": "What is needed for identity verification?", "label": "verify my identity"}
+{"task": "You sent me a card and now I want to link it.", "label": "card linking"}
+{"task": "Why can I not do a  transfer", "label": "beneficiary not allowed"}
+{"task": "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "label": "declined cash withdrawal"}
+{"task": "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "label": "balance not updated after bank transfer"}
+{"task": "Can someone else use my account if they have my phone?  I lost mine.", "label": "lost or stolen phone"}
+{"task": "I was so embarrassed. Why didn't my payment clear?", "label": "declined card payment"}
+{"task": "I have forgotten my passcode", "label": "passcode forgotten"}
+{"task": "Help me!  I don't know what my password is.", "label": "passcode forgotten"}
+{"task": "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "How long does it take for a transfer to be in my account?", "label": "transfer timing"}
+{"task": "What should I do if my smart phone is lost or stolen?", "label": "lost or stolen phone"}
+{"task": "How do I know where my money comes from?", "label": "verify source of funds"}
+{"task": "How long does it take for me to get my pin", "label": "get physical card"}
+{"task": "Please tell me how to change my pin.", "label": "change pin"}
+{"task": "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "label": "declined transfer"}
+{"task": "Do you accept all cards and currencies?", "label": "supported cards and currencies"}
+{"task": "my exchange rate looks wrong for my last payment", "label": "card payment wrong exchange rate"}
+{"task": "Can I change my pin at a cash machine?", "label": "change pin"}
+{"task": "In which countries can I get a card?", "label": "country support"}
+{"task": "Is the PIN sent in another message?", "label": "get physical card"}
+{"task": "What is the first step I need to make for being able to access my account?", "label": "why verify identity"}
+{"task": "I want a new card", "label": "getting spare card"}
+{"task": "A payment I didn't do shows in my app", "label": "card payment not recognised"}
+{"task": "I could not use my card in a store.", "label": "declined card payment"}
+{"task": "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "label": "declined cash withdrawal"}
+{"task": "What is the reason I couldn't do a transfer to a beneficiary?", "label": "beneficiary not allowed"}
+{"task": "When will I get a virtual card? I haven't gotten one yet", "label": "getting virtual card"}
+{"task": "top up is still pending", "label": "pending top up"}
+{"task": "If I have a credit card with you how I get set up to link to it?", "label": "card linking"}
+{"task": "What do I need to do to transfer money with my credit card?", "label": "topping up by card"}
+{"task": "Where can I find the auto-top option?", "label": "automatic top up"}
+{"task": "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "label": "transfer fee charged"}
+{"task": "How do i secure a top-up card?", "label": "verify top up"}
+{"task": "I need to transfer something to China. It is urgent. How many days will it take to get there?", "label": "transfer timing"}
+{"task": "Do you need to know my first and last name?", "label": "why verify identity"}
+{"task": "How do I get a new card as your machine swallowed mine!", "label": "card swallowed"}
+{"task": "I want to know how to transfer money with my credit card", "label": "topping up by card"}
+{"task": "How long should it take for a transfer to go through? I have been waiting a while.", "label": "transfer not received by recipient"}
+{"task": "My transfer hasn't arrived", "label": "transfer not received by recipient"}
+{"task": "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "label": "Refund not showing up"}
+{"task": "Can my children get an account?", "label": "age limit"}
+{"task": "It won't let me prove my identity.", "label": "unable to verify identity"}
+{"task": "How do I go about verifying the top-up card?", "label": "verify top up"}
+{"task": "What is this extra fee while I was doing a transfer?", "label": "transfer fee charged"}
+{"task": "Can I have a refund for one of your products?", "label": "request refund"}
+{"task": "What currencies does google pay top up accept?", "label": "apple pay or google pay"}
+{"task": "There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?", "label": "card payment not recognised"}
+{"task": "How do I go about topping up with Google Pay?", "label": "apple pay or google pay"}
+{"task": "Where do I go to fill out the identity form?", "label": "verify my identity"}
+{"task": "What ATM accepts Mastercard?", "label": "atm support"}
+{"task": "The transfer to my account was not allowed.", "label": "beneficiary not allowed"}
+{"task": "i cannot get virtual card to work", "label": "virtual card not working"}
+{"task": "How long does it take for a transfer to show up in my account?", "label": "transfer timing"}
+{"task": "Where do I get a virtual card?", "label": "getting virtual card"}
+{"task": "From what countries can I use an account?", "label": "country support"}
+{"task": "I noticed additional charges when transferring?", "label": "transfer fee charged"}
+{"task": "I want to shut down my account as soon as possible.", "label": "terminate account"}
+{"task": "Tell me what I should do after my card expires.", "label": "card about to expire"}
+{"task": "How can I setup automatic top-up?", "label": "automatic top up"}
+{"task": "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "label": "request refund"}
+{"task": "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "label": "top up reverted"}
+{"task": "Tell me why there is a fee for a card payment.", "label": "card payment fee charged"}
+{"task": "After my checque or cash deposit, my balance didn't update.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why hasn't my money transfer shown up yet?", "label": "balance not updated after bank transfer"}
+{"task": "I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?", "label": "request refund"}
+{"task": "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "label": "failed transfer"}
+{"task": "There is a strange payment on my card.", "label": "card payment not recognised"}
+{"task": "Will you guys charge me for topping up by transfer?", "label": "top up by bank transfer charge"}
+{"task": "What do I owe for a new card?", "label": "order physical card"}
+{"task": "How much will I be charged for a cross-currency exchange?", "label": "exchange charge"}
+{"task": "My refund is not showing up in my account. Where is it?", "label": "Refund not showing up"}
+{"task": "I got less than what i asked for in the ATM, why?", "label": "wrong amount of cash received"}
+{"task": "Is there a charge for getting cash?", "label": "cash withdrawal charge"}
+{"task": "Can I cash deposit to top up my account", "label": "top up by cash or cheque"}
+{"task": "Why hasn't the transaction I did to my friend arrive yet?", "label": "transfer not received by recipient"}
+{"task": "I took out money and there is a fee.  Why?", "label": "cash withdrawal charge"}
+{"task": "I think I deserve a refunded on a certain item.", "label": "request refund"}
+{"task": "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "label": "beneficiary not allowed"}
+{"task": "If I want to send out more cards, do you charge extra for that?", "label": "getting spare card"}
+{"task": "Shopping on line I was declined when trying to buy something.", "label": "declined transfer"}
+{"task": "I just got married and need to change my name on the account", "label": "edit personal details"}
+{"task": "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "label": "declined cash withdrawal"}
+{"task": "How do I go about getting an actual card?", "label": "order physical card"}
+{"task": "Someone must have found my card details as I don't recognize these transactions.", "label": "compromised card"}
+{"task": "Is there a fee associated with using foreign exchange ATMs?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "label": "extra charge on statement"}
+{"task": "What is my top-up limit?", "label": "top up limits"}
+{"task": "I've obtained the card, how do I enable it on the app?", "label": "card linking"}
+{"task": "Help!  My card is stolen.", "label": "lost or stolen card"}
+{"task": "Why is my payment in pending status?", "label": "pending card payment"}
+{"task": "how do the cards work?", "label": "get disposable virtual card"}
+{"task": "Show me how to look at the source of my current funds?", "label": "verify source of funds"}
+{"task": "Why was there a fee for my cash withdrawal?", "label": "cash withdrawal charge"}
+{"task": "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "label": "exchange rate"}
+{"task": "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "label": "card linking"}
+{"task": "Could you please help me figure out why the seller has not received their money after I sent it.", "label": "pending transfer"}
+{"task": "The amount of cash I requested to withdrawal did not match what I received when exchanged", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "My refund isn't going fast enough.", "label": "Refund not showing up"}
+{"task": "What steps do I do to transfer money using my credit card?", "label": "topping up by card"}
+{"task": "I see a $1 charge in a transaction.", "label": "extra charge on statement"}
+{"task": "I have a fee listed for a transfer.", "label": "transfer fee charged"}
+{"task": "I can't add any more money.", "label": "top up failed"}
+{"task": "Can I keep using my card after it expires?", "label": "card about to expire"}
+{"task": "What kind of cards are supported?  What currency?", "label": "supported cards and currencies"}
+{"task": "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "label": "pending top up"}
+{"task": "What are these disposable virtual cards all about?", "label": "get disposable virtual card"}
+{"task": "Are there any top-up limits?", "label": "top up limits"}
+{"task": "I have not received my pin yet", "label": "get physical card"}
+{"task": "How do i find my top-up card's verification code?", "label": "verify top up"}
+{"task": "Can somebody else top up my account?", "label": "topping up by card"}
+{"task": "Is my PIN recorded anywhere?", "label": "get physical card"}
+{"task": "What all is needed for the identity verification?", "label": "verify my identity"}
+{"task": "My app is displaying a payment I didn't make", "label": "card payment not recognised"}
+{"task": "How do I add a card on to the app?", "label": "card linking"}
+{"task": "I have a top-up that's still pending and wanted to know about it.", "label": "pending top up"}
+{"task": "How are the exchange rates determined?", "label": "exchange rate"}
+{"task": "How do I know what my PIN is?", "label": "get physical card"}
+{"task": "My account is blocked because I entered the wrong pin too many times.  Help me unblock.", "label": "pin blocked"}
+{"task": "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "label": "pending cash withdrawal"}
+{"task": "What do I do if my PIN was blocked?", "label": "pin blocked"}
+{"task": "Why can't the person I sent the money transfer to see it?", "label": "transfer not received by recipient"}
+{"task": "It seems like a transfer is pending.", "label": "pending transfer"}
+{"task": "I'm waiting for my transaction to complete.", "label": "transfer not received by recipient"}
+{"task": "I lost my card. Can you help me?", "label": "lost or stolen card"}
+{"task": "what is the exchange rate for foreign ATMs", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Are there steps I need to take before my card expires?", "label": "card about to expire"}
+{"task": "I am looking to transfer some money from my other bank account into this one.", "label": "transfer into account"}
+{"task": "Is there a limit to using a disposable virtual card?", "label": "disposable card limits"}
+{"task": "I have a payment in my statement that is off", "label": "card payment not recognised"}
+{"task": "How much am I allowed to top-up?", "label": "top up limits"}
+{"task": "There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.", "label": "direct debit payment not recognised"}
+{"task": "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "label": "cancel transfer"}
+{"task": "I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "label": "request refund"}
+{"task": "Will there be a charge for exchanging foreign currency?", "label": "exchange charge"}
+{"task": "I am trying to transfer money and something is going wrong.", "label": "failed transfer"}
+{"task": "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "label": "pending cash withdrawal"}
+{"task": "I transferred money, why was charged for an extra fee?", "label": "transfer fee charged"}
+{"task": "Is it possible to purchase more physical cards with my account?", "label": "getting spare card"}
+{"task": "Do I get a card to keep in my wallet?", "label": "order physical card"}
+{"task": "Is it possible to get a second card for my daughter?", "label": "getting spare card"}
+{"task": "I'm panicking!  I lost my card!  Help!", "label": "lost or stolen card"}
+{"task": "What will I need to verify my identity", "label": "verify my identity"}
+{"task": "My top-up has been reverted and I would like to know why.", "label": "top up reverted"}
+{"task": "Explain top-up cancellation", "label": "top up reverted"}
+{"task": "Can I get an account for my daughter?", "label": "age limit"}
+{"task": "What do I do if I can't access the app?", "label": "lost or stolen phone"}
+{"task": "The app reverted the payment I made.", "label": "reverted card payment?"}
+{"task": "I just looked at my app and it seems I was charged extra, why is that?", "label": "extra charge on statement"}
+{"task": "i need a virtual card", "label": "getting virtual card"}
+{"task": "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "label": "beneficiary not allowed"}
+{"task": "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "label": "transfer into account"}
+{"task": "Where can I find an ATM?", "label": "atm support"}
+{"task": "Would I need to pay extra for currency exchanges?", "label": "exchange charge"}
+{"task": "I must change my address.", "label": "edit personal details"}
+{"task": "Will my pin number be sent with my card?", "label": "get physical card"}
+{"task": "how much will I be charged for making a transfer?", "label": "top up by bank transfer charge"}
+{"task": "My app was on the phone and I was mugged.  What do I do?", "label": "lost or stolen phone"}
+{"task": "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "label": "card not working"}
+{"task": "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "label": "transfer not received by recipient"}
+{"task": "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "label": "card payment wrong exchange rate"}
+{"task": "What is the reason my cash withdrawal is still pending?", "label": "pending cash withdrawal"}
+{"task": "show me how to top up", "label": "topping up by card"}
+{"task": "how come my transfer declined", "label": "declined transfer"}
+{"task": "What is the exchange fee that is charged?", "label": "exchange charge"}
+{"task": "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "label": "cash withdrawal charge"}
+{"task": "What forms of ID work for verification?", "label": "verify my identity"}
+{"task": "What caused my transfer to fail?", "label": "failed transfer"}
+{"task": "What is the most efficient way to activate my new card?", "label": "activate my card"}
+{"task": "Can I tell what business will take this card?", "label": "card acceptance"}
+{"task": "Why hasn't the transfer shown up in my account yet?", "label": "transfer timing"}
+{"task": "Where do I find a virtual card?", "label": "getting virtual card"}
+{"task": "HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?", "label": "top up reverted"}
+{"task": "I want to change my pin number from an ATM. Is this possible?", "label": "change pin"}
+{"task": "Do you have any age limit?", "label": "age limit"}
+{"task": "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.", "label": "pending top up"}
+{"task": "Are there businesses that don't accept this card?", "label": "card acceptance"}
+{"task": "Help! I think someone has made a cash withdrawal with my card!", "label": "cash withdrawal not recognised"}
+{"task": "exchanging currencies costs what?", "label": "exchange charge"}
+{"task": "Why did I get less cash than what I asked in the ATM?", "label": "wrong amount of cash received"}
+{"task": "How do I request a refund?", "label": "request refund"}
+{"task": "I signed up, but don't have a PIN. Where can I find it?", "label": "get physical card"}
+{"task": "Why is my ATM cash withdrawal not working?", "label": "declined cash withdrawal"}
+{"task": "I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Why is my withdrawl to cash still pending?", "label": "pending cash withdrawal"}
+{"task": "How do I change my pin while traveling?", "label": "change pin"}
+{"task": "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why did the ATM take my card and keep it?", "label": "card swallowed"}
+{"task": "Help! I'm missing money, I deposited a cheque but its not showing on my balance.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "How do I get a new card when my old one expires?", "label": "card about to expire"}
+{"task": "How long until my new card gets here?", "label": "card arrival"}
+{"task": "is it possible to get a refund for something I purchased?", "label": "request refund"}
+{"task": "I did a payment but the app cancelled it.", "label": "reverted card payment?"}
+{"task": "I haven't received my pin", "label": "get physical card"}
+{"task": "I would like to know what your exchange rates are.", "label": "exchange rate"}
+{"task": "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "label": "card payment fee charged"}
+{"task": "I will not be able to verify my identity.", "label": "unable to verify identity"}
+{"task": "Why is the cash not showing in my account for the check I deposited?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "label": "card payment wrong exchange rate"}
+{"task": "Explain the activation method for this card", "label": "activate my card"}
+{"task": "can i get a virtual card", "label": "get disposable virtual card"}
+{"task": "Can I choose what card I can use", "label": "visa or mastercard"}
+{"task": "For some reason, I'm unable to transfer funds.", "label": "beneficiary not allowed"}
+{"task": "Can you tell me why I was charged $1 for a transaction?", "label": "extra charge on statement"}
+{"task": "i asked for 100 only got 80", "label": "wrong amount of cash received"}
+{"task": "How can I add money automatically?", "label": "automatic top up"}
+{"task": "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "label": "pending cash withdrawal"}
+{"task": "There is a strange charge on my debit statement", "label": "direct debit payment not recognised"}
+{"task": "Why is this payment on my app", "label": "card payment not recognised"}
+{"task": "Where is my card?", "label": "card arrival"}
+{"task": "Why did withdrawing money cost me extra?", "label": "cash withdrawal charge"}
+{"task": "What are the top up fees for using an European bank card?", "label": "top up by card charge"}
+{"task": "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.", "label": "transfer fee charged"}
+{"task": "Why do you need my name and ID", "label": "why verify identity"}
+{"task": "I see a duplicate payment.", "label": "transaction charged twice"}
+{"task": "My marital status has change, I got to correct my name to reflect that.", "label": "edit personal details"}
+{"task": "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What is your maximum top up limit per day?", "label": "top up limits"}
+{"task": "Why would you cancel my transfer?", "label": "declined transfer"}
+{"task": "I would like to exchange currencies, how do I go upon it?", "label": "exchange via app"}
+{"task": "Why hasn't my balance been updated? I've deposited a few cheques some days ago!", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What's taking so long for this payment to go through?", "label": "pending card payment"}
+{"task": "I did a transfer and I was charged a fee that shouldn't be there!", "label": "transfer fee charged"}
+{"task": "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why was my transfer stopped ?", "label": "beneficiary not allowed"}
+{"task": "What is the top-up limit on my cards?", "label": "top up limits"}
+{"task": "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "label": "request refund"}
+{"task": "Can you please explain how bank transfers work?", "label": "transfer into account"}
+{"task": "Where can I check to see where the money in my account came from?", "label": "verify source of funds"}
+{"task": "I can't verify identity through the app.", "label": "unable to verify identity"}
+{"task": "Is there extra fees for making a withdraw in a different country at a cash machine.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I can't see all the refunds in my statement", "label": "Refund not showing up"}
+{"task": "How would I top up with a cheque?", "label": "top up by cash or cheque"}
+{"task": "I transferred money but the balance did not update.", "label": "balance not updated after bank transfer"}
+{"task": "My transfer into my account isn't showing up.", "label": "balance not updated after bank transfer"}
+{"task": "Why didn't my card payment work?", "label": "declined card payment"}
+{"task": "I made a bank transfer from my UK account today, but it's not showing.  Can you check status?", "label": "balance not updated after bank transfer"}
+{"task": "I tried to make a transfer, but it didn't work.", "label": "failed transfer"}
+{"task": "My transfer failed to a beneficiary", "label": "beneficiary not allowed"}
+{"task": "A payment shows up on the app that I never made.", "label": "card payment not recognised"}
+{"task": "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "label": "beneficiary not allowed"}
+{"task": "My card must have used my card as there are some transactions that I haven't done myself..", "label": "compromised card"}
+{"task": "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "label": "cancel transfer"}
+{"task": "How can correct Top up with the app to work correctly?", "label": "top up failed"}
+{"task": "I tried activating my card and it doesn't work how do I solve this problem?", "label": "activate my card"}
+{"task": "What's going on? My card wont accept any transactions.", "label": "card not working"}
+{"task": "where did my funds come from?", "label": "verify source of funds"}
+{"task": "Who is giving me my money?", "label": "verify source of funds"}
+{"task": "I want a virtual card that is disposable", "label": "get disposable virtual card"}
+{"task": "My card was stolen. What do I need to do?", "label": "lost or stolen card"}
+{"task": "What is the charge for topping up a card?", "label": "top up by card charge"}
+{"task": "Which flat currencies can I use from you?", "label": "fiat currency support"}
+{"task": "My card is about to expire. What do I need to do to keep using my card?", "label": "card about to expire"}
+{"task": "what is the exchange rate when i get cash", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I thought I knew my password but I guess I was wrong, what can I do now?", "label": "passcode forgotten"}
+{"task": "I think I was wrongly charged in a recent transaction when I used my card.", "label": "card payment fee charged"}
+{"task": "Can you please explain to me why there is an extra €1 fee in my statement?", "label": "extra charge on statement"}
+{"task": "Do I get charged if I top up with my European bank card?", "label": "top up by card charge"}
+{"task": "Why isn't this accepting my identity?", "label": "unable to verify identity"}
+{"task": "I was charged for getting cash.", "label": "cash withdrawal charge"}
+{"task": "What do I do with my \"decline\" message on a transfer?", "label": "declined transfer"}
+{"task": "The app says my transfer failed", "label": "failed transfer"}
+{"task": "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "label": "card linking"}
+{"task": "Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.", "label": "declined transfer"}
+{"task": "Do you send duplicate cards?", "label": "getting spare card"}
+{"task": "Please tell me the limit to topping-up.", "label": "top up limits"}
+{"task": "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "label": "wrong amount of cash received"}
+{"task": "What are the various currencies and cards that you offer support for?", "label": "supported cards and currencies"}
+{"task": "I transferred some money but it is not here yet", "label": "transfer not received by recipient"}
+{"task": "When should I expect to receive my card?", "label": "card delivery estimate"}
+{"task": "Can I use a bank transfer to add money to my account?", "label": "transfer into account"}
+{"task": "Can I get an auto Top-up?", "label": "automatic top up"}
+{"task": "How can I get another card?", "label": "getting spare card"}
+{"task": "Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.", "label": "cash withdrawal not recognised"}
+{"task": "You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "label": "unable to verify identity"}
+{"task": "Do I need to verify my top-up?", "label": "verify top up"}
+{"task": "I have a payment that is still pending", "label": "pending card payment"}
+{"task": "How do you determine exchange rates?", "label": "exchange rate"}
+{"task": "Do I have a limit to the number of top-ups per day?", "label": "top up limits"}
+{"task": "How do I change my passcode?", "label": "passcode forgotten"}
+{"task": "A direct debit appears in the app but I didn't authorize it.", "label": "direct debit payment not recognised"}
+{"task": "I need to find the top up verification code", "label": "verify top up"}
+{"task": "Where am I able to get my PIN unblocked?", "label": "pin blocked"}
+{"task": "Transferred to account is not successful, help please?", "label": "balance not updated after bank transfer"}
+{"task": "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "label": "top up failed"}
+{"task": "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "label": "request refund"}
+{"task": "do i need to wait to get my card before getting a pin", "label": "get physical card"}
+{"task": "Can I track the card that was just sent to me?", "label": "card arrival"}
+{"task": "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "label": "Refund not showing up"}
+{"task": "I was charged too many times for one transaction.", "label": "transaction charged twice"}
+{"task": "I made a purchase with my card and I was charged a fee for using it", "label": "card payment fee charged"}
+{"task": "Why is there a fee associated with card use?", "label": "card payment fee charged"}
+{"task": "How do I get a refund for an unauthorized direct debit payment?", "label": "direct debit payment not recognised"}
+{"task": "What is this fee showing up in my account for?", "label": "card payment fee charged"}
+{"task": "Why wasn't my contactless accepted at the metro?", "label": "contactless not working"}
+{"task": "Are there any charges for receiving money?", "label": "top up by bank transfer charge"}
+{"task": "My exchange rate isn't correct.", "label": "card payment wrong exchange rate"}
+{"task": "Yesterday I topped up my card. Why didn't it complete as it still pending?", "label": "pending top up"}
+{"task": "i need help finding the auto top up option.", "label": "automatic top up"}
+{"task": "please help my transfer go through", "label": "failed transfer"}
+{"task": "I made a deposit in the ATM and it has not cleared", "label": "pending cash withdrawal"}
+{"task": "How much is the charge for a foreign currency exchange?", "label": "exchange charge"}
+{"task": "Is there any fees for top ups?", "label": "top up by card charge"}
+{"task": "I want to use a payment card to top up my account. How can I do this?", "label": "supported cards and currencies"}
+{"task": "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "label": "cash withdrawal not recognised"}
+{"task": "Can it be delivered on a certain date?", "label": "card delivery estimate"}
+{"task": "I don't know the code for the app.", "label": "passcode forgotten"}
+{"task": "I have an unknown charge.", "label": "direct debit payment not recognised"}
+{"task": "How much does top up fees cost?", "label": "top up by card charge"}
+{"task": "Can I top off with a debit card?", "label": "supported cards and currencies"}
+{"task": "Why can't I withdraw cash?", "label": "declined cash withdrawal"}
+{"task": "Why did my credit card get declined for top up?", "label": "top up failed"}
+{"task": "Which flat currencies do you support for holding and exchange?", "label": "fiat currency support"}
+{"task": "What is the fee if I use a European bank for a top up?", "label": "top up by card charge"}
+{"task": "The disposable cards - what are they for?", "label": "get disposable virtual card"}
+{"task": "explain the interbank exchange rate", "label": "exchange rate"}
+{"task": "Is there a reason behind why my transfer did not work?", "label": "failed transfer"}
+{"task": "My card stopped working. How do I check if there is a freeze on it?", "label": "card not working"}
+{"task": "I prefer Mastecard.", "label": "visa or mastercard"}
+{"task": "What do I do if the ATM swallowed my card?", "label": "card swallowed"}
+{"task": "Why was the price higher when I paid with my card?", "label": "card payment fee charged"}
+{"task": "beneficiary transfer problems?", "label": "beneficiary not allowed"}
+{"task": "If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?", "label": "direct debit payment not recognised"}
+{"task": "Is it right that I've been charged for transferring money?", "label": "transfer fee charged"}
+{"task": "Can you help me to quickly cancel a transaction I accidentally did to the wrong account?", "label": "cancel transfer"}
+{"task": "What are ways to test why my card might not be working?", "label": "card not working"}
+{"task": "Please help me set up a new PIN.", "label": "change pin"}
+{"task": "how do i get a pin for my card", "label": "get physical card"}
+{"task": "Do you charge extra for exchanging currencies?", "label": "exchange charge"}
+{"task": "How long does a bank transfer take to show up in available funds?", "label": "balance not updated after bank transfer"}
+{"task": "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "label": "cancel transfer"}
+{"task": "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "label": "card payment not recognised"}
+{"task": "Can I have it by a certain date?", "label": "card delivery estimate"}
+{"task": "Are there any discounts for frequent currency exchanges?", "label": "exchange charge"}
+{"task": "I topped up my account but the app failed to process it.", "label": "top up failed"}
+{"task": "The payment for the card did not go through", "label": "declined card payment"}
+{"task": "I believe my top up has failed", "label": "top up failed"}
+{"task": "How can I change the currency I'm exchanging from AUD to GBP?", "label": "exchange via app"}
+{"task": "How can I reset my PIN?", "label": "change pin"}
+{"task": "Which fiat currencies are supported?", "label": "fiat currency support"}
+{"task": "Why is my balance still the same after a cheque deposit?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I see a direct debit that I didn't authorize", "label": "direct debit payment not recognised"}
+{"task": "How do I change my address ?", "label": "edit personal details"}
+{"task": "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "label": "beneficiary not allowed"}
+{"task": "why do i need to verify the top up?", "label": "verify top up"}
+{"task": "How to verify my identity", "label": "why verify identity"}
+{"task": "My account shows a direct debit charge that I have never seen before", "label": "direct debit payment not recognised"}
+{"task": "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "label": "balance not updated after bank transfer"}
+{"task": "why did i only get 20.00", "label": "wrong amount of cash received"}
+{"task": "My phone was stolen, help!", "label": "lost or stolen phone"}
+{"task": "There is more than one charge on my account for a transaction.", "label": "transaction charged twice"}
+{"task": "I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?", "label": "transfer not received by recipient"}
+{"task": "I'm concerned because my cash withdrawal is pending.", "label": "pending cash withdrawal"}
+{"task": "I want to set up an auto top-up", "label": "automatic top up"}
+{"task": "I have an incorrect charge and would like a refund.", "label": "request refund"}
+{"task": "Can I use this app for both USD and GBP?", "label": "exchange via app"}
+{"task": "Please explain how disposable virtual card work.", "label": "get disposable virtual card"}
+{"task": "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "label": "request refund"}
+{"task": "I did not receive my purchase, how do I cancel it?", "label": "request refund"}
+{"task": "I withdrew some cash and the exchange rate seems to be wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How do I verify my top up?", "label": "verify top up"}
+{"task": "Cancelling a transaction", "label": "cancel transfer"}
+{"task": "Help me please, My Apple Pay American Express top up does not work.", "label": "apple pay or google pay"}
+{"task": "When I withdrew my money, why was there an extra charge?", "label": "cash withdrawal charge"}
+{"task": "How long does it take for a new card to ship?", "label": "card arrival"}
+{"task": "Am I able to Top Up with Apply Pay?", "label": "apple pay or google pay"}
+{"task": "Where do I top up?", "label": "top up by cash or cheque"}
+{"task": "I heard you have an auto-top up option, where do I find that?", "label": "automatic top up"}
+{"task": "When shipped to the US how long is delivery time?", "label": "card delivery estimate"}
+{"task": "What do I do if my card gets broken?", "label": "card not working"}
+{"task": "what is this charge on my card?", "label": "direct debit payment not recognised"}
+{"task": "I think that the card is stolen.  What are my next steps?", "label": "lost or stolen card"}
+{"task": "What currencies do you accept for adding money?", "label": "supported cards and currencies"}
+{"task": "Are cards from the US accepted?", "label": "supported cards and currencies"}
+{"task": "Can I use my salary for this?", "label": "receiving money"}
+{"task": "Does it cost to top up my card?", "label": "top up by card charge"}
+{"task": "How do you Top Up on the apple watch?", "label": "apple pay or google pay"}
+{"task": "Is there a limit on auto top-up?", "label": "automatic top up"}
+{"task": "Why are there additional fees for transfers?", "label": "transfer fee charged"}
+{"task": "I am confused about your fee structure and was disappointed to see a fee for my transfer.", "label": "transfer fee charged"}
+{"task": "Is verifying my identify important?", "label": "why verify identity"}
+{"task": "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "label": "contactless not working"}
+{"task": "Can I change my in at all ATM's?", "label": "change pin"}
+{"task": "The payment on my card shows as pending.", "label": "pending card payment"}
+{"task": "The exchange rate is bad. Are you sure this is the exchange rate?", "label": "card payment wrong exchange rate"}
+{"task": "According to the app, I got cash from an ATM but I haven't made any transactions.", "label": "cash withdrawal not recognised"}
+{"task": "Can I add money in intervals to my account?  I will be traveling.", "label": "automatic top up"}
+{"task": "Why is my payment declined? It looked like everything worked ok and my account was fine.", "label": "declined card payment"}
+{"task": "Will you work with any fiat currencies?", "label": "fiat currency support"}
+{"task": "Can you tell me how to tell where my funds come from?", "label": "verify source of funds"}
+{"task": "How long will a transaction to a friend take?", "label": "transfer not received by recipient"}
+{"task": "What steps do I need to take to exchange currencies?", "label": "exchange via app"}
+{"task": "Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.", "label": "transfer fee charged"}
+{"task": "My cash withdrawal says pending, why?", "label": "pending cash withdrawal"}
+{"task": "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "label": "extra charge on statement"}
+{"task": "I would like to get additional physical cards at this time", "label": "getting spare card"}
+{"task": "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "label": "extra charge on statement"}
+{"task": "What are your exchange rates calculated from?", "label": "exchange rate"}
+{"task": "I can't log into my account because I lost my password", "label": "passcode forgotten"}
+{"task": "Where can I pay with my card?", "label": "card acceptance"}
+{"task": "Can you tell me the names of the fiat currencies that I can use at your institution?", "label": "fiat currency support"}
+{"task": "I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?", "label": "lost or stolen card"}
+{"task": "What do I need to see my source of money?", "label": "verify source of funds"}
+{"task": "I haven't gotten my credit card in the mail.", "label": "card arrival"}
+{"task": "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "label": "declined transfer"}
+{"task": "Can someone help with my passcode?", "label": "passcode forgotten"}
+{"task": "I deposited cash into my account and I'm having trouble seeing it on my account.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Can I use app to reset PIN attempts?", "label": "card not working"}
+{"task": "How will I know when I get my refund?", "label": "Refund not showing up"}
+{"task": "I withdrew cash and I think the exchange rate is wrong.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why did I get a fee from the ATM?", "label": "cash withdrawal charge"}
+{"task": "Whats types of currency can I exchange?", "label": "exchange via app"}
+{"task": "My beneficiary is not allowed?  Why?", "label": "beneficiary not allowed"}
+{"task": "What's the limit on total number of cards I can have?", "label": "getting spare card"}
+{"task": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "label": "card payment wrong exchange rate"}
+{"task": "I bought some things in the morning but the payment shows as pending", "label": "pending card payment"}
+{"task": "I purchased something abroad and the incorrect exchange rate was applied.", "label": "card payment wrong exchange rate"}
+{"task": "Why are top-ups being verified?", "label": "verify top up"}
+{"task": "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "label": "transaction charged twice"}
+{"task": "Someone stole my phone, what is my next step?", "label": "lost or stolen phone"}
+{"task": "Why was I charged a fee for my card payment?", "label": "card payment fee charged"}
+{"task": "Why would you decline my card?", "label": "declined card payment"}
+{"task": "Can my friend send me money if it is not in US dollars?", "label": "receiving money"}
+{"task": "There is a pending payment on my account, what does this mean?", "label": "pending card payment"}
+{"task": "What is the minimum age limit?", "label": "age limit"}
+{"task": "I'm unable to verify my identity", "label": "unable to verify identity"}
+{"task": "I tried transferring to an account but it won't let me.", "label": "beneficiary not allowed"}
+{"task": "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "label": "transaction charged twice"}
+{"task": "I can't remember my app code, can you reset it?", "label": "passcode forgotten"}
+{"task": "I was made to pay an additional pound!", "label": "extra charge on statement"}
+{"task": "What should I do if someone stole my phone?", "label": "lost or stolen phone"}
+{"task": "What is the first step that I should take after my card has been stolen?", "label": "lost or stolen card"}
+{"task": "I can't get my card out of the ATM", "label": "card swallowed"}
+{"task": "why isnt my cash withdrawal showing", "label": "pending cash withdrawal"}
+{"task": "Please help me find my top-up verification code", "label": "verify top up"}
+{"task": "I see I was charged extra when I used the card.  I am not sure why, please tell me why.", "label": "card payment fee charged"}
+{"task": "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "label": "transfer not received by recipient"}
+{"task": "Is the verification number on the top up card", "label": "verify top up"}
+{"task": "Can my children have an account?", "label": "age limit"}
+{"task": "I know there's money in my account, why did my account decline me?", "label": "declined card payment"}
+{"task": "i have used my card online before and wasn't charged, why am i charged now", "label": "card payment fee charged"}
+{"task": "I want to transfer money into my account", "label": "transfer into account"}
+{"task": "Is there anywhere  In the  Eu  this card can not be delivered in", "label": "country support"}
+{"task": "There is a card payment that I'm not recognizing.", "label": "card payment not recognised"}
+{"task": "Do you ship your cards anywhere?", "label": "order physical card"}
+{"task": "What, if any, is the limit  for auto top-up?", "label": "automatic top up"}
+{"task": "Someone withdrew money from my account, and it wasn't me.", "label": "cash withdrawal not recognised"}
+{"task": "How much would it cost me if I transfer?", "label": "top up by bank transfer charge"}
+{"task": "Why wasn't my payment accepted by the app", "label": "reverted card payment?"}
+{"task": "I don't know where my phone is.", "label": "lost or stolen phone"}
+{"task": "I'm having trouble proving my identity", "label": "unable to verify identity"}
+{"task": "I have a duplicate payment on my account", "label": "transaction charged twice"}
+{"task": "Your foreign exchange rate is wrong.", "label": "card payment wrong exchange rate"}
+{"task": "I have money in a foreign account that I want to send to this account.", "label": "transfer into account"}
+{"task": "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "label": "cash withdrawal not recognised"}
+{"task": "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I think a fee was applied for paying with a card.", "label": "card payment fee charged"}
+{"task": "Which currencies do you accept for adding money?", "label": "supported cards and currencies"}
+{"task": "Close down my account.  I don't like your service.", "label": "terminate account"}
+{"task": "How do I get my refund back?", "label": "request refund"}
+{"task": "What do i do if the exchange rate was wrong for the item i bought overseas?", "label": "card payment wrong exchange rate"}
+{"task": "Some cash shows up on my app.", "label": "cash withdrawal not recognised"}
+{"task": "I want a mastercard", "label": "visa or mastercard"}
+{"task": "How can I find an ATM that accepts this card?", "label": "atm support"}
+{"task": "My top-up has not posted.", "label": "pending top up"}
+{"task": "How fast can I transfer something from China?", "label": "transfer timing"}
+{"task": "Is there an additional charge to exchange currencies?", "label": "exchange charge"}
+{"task": "What are the steps for getting money from a friend?", "label": "receiving money"}
+{"task": "I need to change my data.", "label": "edit personal details"}
+{"task": "My payment has been returned.", "label": "reverted card payment?"}
+{"task": "How many active transactions can I make with a disposable card?", "label": "disposable card limits"}
+{"task": "When will the money show in my account?", "label": "transfer timing"}
+{"task": "Will I have to wait much longer for my new card to arrive?", "label": "card arrival"}
+{"task": "I received a \"declined\" message when doing a transfer", "label": "declined transfer"}
+{"task": "There is a charge for an additional pound.", "label": "extra charge on statement"}
+{"task": "How much does it cost to top up a US-issued card?", "label": "top up by card charge"}
+{"task": "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "label": "wrong amount of cash received"}
+{"task": "I seem to have lost my card.", "label": "lost or stolen card"}
+{"task": "how long does it take to reflect in my balance a top up", "label": "pending top up"}
+{"task": "Apple pay is not accepting my American Express card, can you assist me with this problem?", "label": "apple pay or google pay"}
+{"task": "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "label": "wrong amount of cash received"}
+{"task": "Can I get information on topping up?", "label": "top up by card charge"}
+{"task": "Will my other US credit card be accepted?", "label": "supported cards and currencies"}
+{"task": "My statement does not reflect that a refund has been issued", "label": "Refund not showing up"}
+{"task": "The app isn't letting me log in, but my info is correct.", "label": "unable to verify identity"}
+{"task": "I have a direct debit that I did not set up", "label": "direct debit payment not recognised"}
+{"task": "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.", "label": "card payment not recognised"}
+{"task": "Where is the money I put in the bank?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I have a direct debit on my records that is strange and I need help.", "label": "direct debit payment not recognised"}
+{"task": "When I got cash I was charged an extra fee!  Explain!", "label": "cash withdrawal charge"}
+{"task": "Are there limits with top-up?", "label": "top up limits"}
+{"task": "Why is my top-up showing as cancelled?", "label": "top up reverted"}
+{"task": "Why is my transfer more expensive than I thought?", "label": "transfer fee charged"}
+{"task": "Why is verifaction required for my Identity?", "label": "why verify identity"}
+{"task": "I would like to order a virtual card.", "label": "getting virtual card"}
+{"task": "I don't need to transfer anymore and I want to cancel it.", "label": "cancel transfer"}
+{"task": "I need my card topped up,", "label": "topping up by card"}
+{"task": "What do I do if I still have not received my new card?", "label": "card arrival"}
+{"task": "I was trying to use contactless earlier, but it didn't work.", "label": "contactless not working"}
+{"task": "It declined my transfer.", "label": "declined transfer"}
+{"task": "Why is it taking so long to update my balance transfer?", "label": "balance not updated after bank transfer"}
+{"task": "Why have I been charged an extra £1?", "label": "extra charge on statement"}
+{"task": "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "label": "cash withdrawal charge"}
+{"task": "Can I exchange currency for different types?", "label": "exchange via app"}
+{"task": "The bank machine didn't give my card back how do I get a new one fast?", "label": "card swallowed"}
+{"task": "I need to know what flat currencies you support for holding and exchange.", "label": "fiat currency support"}
+{"task": "How can I know where did my funds come from?", "label": "verify source of funds"}
+{"task": "Any charges applicable for new card?", "label": "contactless not working"}
+{"task": "Where can I find Mastercard ATMs?", "label": "atm support"}
+{"task": "Is it possible to change my address?", "label": "edit personal details"}
+{"task": "I have not received my card and it's been a week, what do I do?", "label": "card arrival"}
+{"task": "Why was I charged an extra fee when using an ATM?", "label": "cash withdrawal charge"}
+{"task": "Why is my deposit still pending?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "I prefer mastercard.", "label": "visa or mastercard"}
+{"task": "What is the handling fee for transfer?", "label": "top up by bank transfer charge"}
+{"task": "I purchased something while traveling, and the exchange rate applied was wrong.", "label": "card payment wrong exchange rate"}
+{"task": "What is the status of my card's delivery?", "label": "card arrival"}
+{"task": "where is this money from", "label": "verify source of funds"}
+{"task": "How do I see the source of my money?", "label": "verify source of funds"}
+{"task": "I believe that someone is using my card without my knowledge!", "label": "compromised card"}
+{"task": "I want a Mastercard, instead.", "label": "visa or mastercard"}
+{"task": "I don't think the transaction has gone through, so can I cancel a transfer?", "label": "cancel transfer"}
+{"task": "when will the balance on my account change form a transfer", "label": "balance not updated after bank transfer"}
+{"task": "do you have a fee for receiving a SEPA transfer?", "label": "top up by bank transfer charge"}
+{"task": "How can I go about getting a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "Why does it cost more to pay with my card?", "label": "card payment fee charged"}
+{"task": "I would like to close my account, as I'm not happy.", "label": "terminate account"}
+{"task": "What are the steps for depositing cash into my account?", "label": "top up by cash or cheque"}
+{"task": "I couldnt get cash in an ATM", "label": "declined cash withdrawal"}
+{"task": "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "label": "top up failed"}
+{"task": "I don't recognize a purchase that was made with my card.", "label": "card payment not recognised"}
+{"task": "If my card is about to expire how long would it take to receive a new one and how much would that cost me?", "label": "card about to expire"}
+{"task": "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "label": "top up reverted"}
+{"task": "I would like a card please.", "label": "order physical card"}
+{"task": "My card doesn't work. I can't get cash out at an ATM", "label": "declined cash withdrawal"}
+{"task": "Can I see the source of my available money?", "label": "verify source of funds"}
+{"task": "A wrong amount of cash we sent to me.", "label": "wrong amount of cash received"}
+{"task": "What are the additional charges for a SWIFT transfer?", "label": "top up by bank transfer charge"}
+{"task": "The virtual card won't work.", "label": "virtual card not working"}
+{"task": "How do i set up auto top-up?", "label": "automatic top up"}
+{"task": "How long does a payment show as pending before i should worry about it?", "label": "pending card payment"}
+{"task": "Why am I having trouble withdrawing cash?", "label": "declined cash withdrawal"}
+{"task": "Is there a disposable virtual card option?", "label": "get disposable virtual card"}
+{"task": "Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.", "label": "cancel transfer"}
+{"task": "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "label": "transfer fee charged"}
+{"task": "Why was my cash withdrawal given the wrong exchange rate?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "How did the extra charge on my card come in effect?", "label": "card payment fee charged"}
+{"task": "What's my pin number?", "label": "get physical card"}
+{"task": "Cash I did not get showed up in my account", "label": "cash withdrawal not recognised"}
+{"task": "Who can purchase a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "What age do you have to be to open an account?", "label": "age limit"}
+{"task": "How can I activate my new card? I didn't recieve any information with it about how to do so.", "label": "activate my card"}
+{"task": "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "label": "pending transfer"}
+{"task": "What is the identity verification process?", "label": "verify my identity"}
+{"task": "Can I get a refund?", "label": "request refund"}
+{"task": "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "label": "exchange via app"}
+{"task": "What do I do when I get close to the expiration date of my card?", "label": "card about to expire"}
+{"task": "The terminal I paid at wouldn't take my card. Is something wrong?", "label": "contactless not working"}
+{"task": "An extra fee has been added to my card payment is this correct?", "label": "card payment fee charged"}
+{"task": "Can you send me the actual card?", "label": "order physical card"}
+{"task": "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?", "label": "transfer not received by recipient"}
+{"task": "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "label": "pending top up"}
+{"task": "I need a new card before it expires.", "label": "card about to expire"}
+{"task": "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "I couldn't make a transfer because it was declined", "label": "declined transfer"}
+{"task": "There is a strange payment on my card and I don't know what to do.", "label": "card payment not recognised"}
+{"task": "Can my children open an account?", "label": "age limit"}
+{"task": "Will you charge for a physical card?", "label": "order physical card"}
+{"task": "Where is my virtual card located?", "label": "getting virtual card"}
+{"task": "Why am I getting declines when trying to make a purchase online?", "label": "declined transfer"}
+{"task": "Please help, the atm swallowed my card, what do I do?", "label": "card swallowed"}
+{"task": "I am unable to use my top-up on the app. Could you explain this to me?", "label": "top up reverted"}
+{"task": "there is a debit i dont recognize", "label": "direct debit payment not recognised"}
+{"task": "Can you explain why my Google Pay Top isn't working?", "label": "apple pay or google pay"}
+{"task": "What are the steps I should take to recover my swallowed card?", "label": "card swallowed"}
+{"task": "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "label": "pending card payment"}
+{"task": "What is this fee for transferring money?", "label": "transfer fee charged"}
+{"task": "A cash withdrawal has been done that I didn't do.", "label": "cash withdrawal not recognised"}
+{"task": "Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message", "label": "beneficiary not allowed"}
+{"task": "I an not sure but it looks as if a card payment I made was cancelled.", "label": "reverted card payment?"}
+{"task": "My payment shows that it is pending will I be charged more money?", "label": "pending transfer"}
+{"task": "How long should it take for my top-up to finish? I've been waiting a while.", "label": "pending top up"}
+{"task": "Is there a cost to receive money?", "label": "top up by bank transfer charge"}
+{"task": "I moved, can I edit my personal details?", "label": "edit personal details"}
+{"task": "Looks like my top up failed.", "label": "top up failed"}
+{"task": "My withdrawal from the ATM was cancelled.", "label": "declined cash withdrawal"}
+{"task": "Can you tell me why I was declined from getting cash?", "label": "declined cash withdrawal"}
+{"task": "There is a direct debit patentp that I haven't authorized.", "label": "direct debit payment not recognised"}
+{"task": "May I order another card?", "label": "getting spare card"}
+{"task": "What is the refund policy?", "label": "request refund"}
+{"task": "Changing my PIN", "label": "change pin"}
+{"task": "Why is the payment showing as pending from things I bought this morning?", "label": "pending card payment"}
+{"task": "I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.", "label": "failed transfer"}
+{"task": "I lost my phone and need help protecting it.", "label": "lost or stolen phone"}
+{"task": "My card is stuck inside the ATM.", "label": "card swallowed"}
+{"task": "I tried to withdraw cash and got declined, why is that?", "label": "declined cash withdrawal"}
+{"task": "I am unable to prove my identity", "label": "unable to verify identity"}
+{"task": "I want to change my PIN.", "label": "change pin"}
+{"task": "How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?", "label": "declined cash withdrawal"}
+{"task": "While abroad I got cash, and a wrong exchange rate was applied.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What is the charge for sending out more cards?", "label": "getting spare card"}
+{"task": "My purchase from this morning still is pending.", "label": "pending card payment"}
+{"task": "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "label": "balance not updated after bank transfer"}
+{"task": "My pin isn't here yet", "label": "get physical card"}
+{"task": "Why is the exchange rate different than expected on my transaction?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "The $1.00 has still not been reverted as indicated in the previous email.", "label": "extra charge on statement"}
+{"task": "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "label": "pending card payment"}
+{"task": "Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.", "label": "request refund"}
+{"task": "I would like to know why a withdraw I made for some cash shows up as pending.", "label": "pending cash withdrawal"}
+{"task": "Why wont the ATM give me cash?", "label": "declined cash withdrawal"}
+{"task": "I couldn't transfer money to my bank, why not?", "label": "beneficiary not allowed"}
+{"task": "is it possible to top-up with google pay.", "label": "apple pay or google pay"}
+{"task": "Can i add a new currency to my account?", "label": "exchange via app"}
+{"task": "Why do we need to verify a top-up card?", "label": "verify top up"}
+{"task": "There is a repeat charge for the same item", "label": "transaction charged twice"}
+{"task": "There is a single payment on my card which shows as pending.", "label": "pending card payment"}
+{"task": "Will you be able to exchange to EUR?", "label": "fiat currency support"}
+{"task": "I did not get all the cash at ATM.", "label": "wrong amount of cash received"}
+{"task": "Why has my top-up been reverted?", "label": "top up reverted"}
+{"task": "how should i add money to my card", "label": "top up by card charge"}
+{"task": "Is there a charge for exchanging foreign currency?", "label": "exchange charge"}
+{"task": "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "label": "top up reverted"}
+{"task": "There has been a payment  in the App that has not be done by me.", "label": "card payment not recognised"}
+{"task": "Do you accept any card and currency?", "label": "supported cards and currencies"}
+{"task": "I did a transaction this morning and now I want to cancel it.", "label": "cancel transfer"}
+{"task": "I think my card payment has been refunded", "label": "reverted card payment?"}
+{"task": "Why can't I complete my transfer?", "label": "failed transfer"}
+{"task": "Why did my payment get declined?", "label": "declined transfer"}
+{"task": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "label": "transaction charged twice"}
+{"task": "How can I locate the virtual card?", "label": "getting virtual card"}
+{"task": "Why is there a fee when I thought there would be no fees?", "label": "card payment fee charged"}
+{"task": "I need to find the card I received in the app.", "label": "card linking"}
+{"task": "Can I use cash to top up", "label": "top up by cash or cheque"}
+{"task": "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "label": "top up reverted"}
+{"task": "Why did my top-up get reverted?", "label": "top up reverted"}
+{"task": "I got charged twice", "label": "transaction charged twice"}
+{"task": "I have received my statement but I do not see my refund, why is that?", "label": "Refund not showing up"}
+{"task": "Why is the check I deposited this morning not showing up?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "How do I see my card in the app?", "label": "card linking"}
+{"task": "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "label": "transaction charged twice"}
+{"task": "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "label": "why verify identity"}
+{"task": "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?", "label": "card payment not recognised"}
+{"task": "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "label": "extra charge on statement"}
+{"task": "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "label": "cash withdrawal not recognised"}
+{"task": "Why has my card been declined?", "label": "declined card payment"}
+{"task": "I seem to be unable to make any transactions.", "label": "card not working"}
+{"task": "Tell me what ATMs allow me to change my PIN.", "label": "change pin"}
+{"task": "What are the disposable card limits?", "label": "disposable card limits"}
+{"task": "What do I do if a transaction shows up twice?", "label": "transaction charged twice"}
+{"task": "Why won't my transfer to another account work?", "label": "beneficiary not allowed"}
+{"task": "I am waiting on the refund", "label": "Refund not showing up"}
+{"task": "I logged in wrong and am blocked, how do I log in?", "label": "pin blocked"}
+{"task": "When will my top up process?", "label": "pending top up"}
+{"task": "How are exchange rates determined?", "label": "exchange rate"}
+{"task": "Can i make transactions before identity verification?", "label": "why verify identity"}
+{"task": "Pending still shows on this transfer, why?", "label": "pending transfer"}
+{"task": "Where can I do a cash withdrawal?", "label": "atm support"}
+{"task": "I must change my PIN as soon as possible.", "label": "change pin"}
+{"task": "A direct debit payment I didn't do shows in my app", "label": "direct debit payment not recognised"}
+{"task": "I need clarity on why my card is not working.", "label": "card not working"}
+{"task": "I've transferred money into my account but the balance is the same", "label": "balance not updated after bank transfer"}
+{"task": "I really want a physical card. How do I get one?", "label": "order physical card"}
+{"task": "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "label": "card payment not recognised"}
+{"task": "I noticed that my card was charged more than once for one thing.", "label": "transaction charged twice"}
+{"task": "There's a card payment I didn't make", "label": "card payment not recognised"}
+{"task": "What steps do I take to unblock my PIN?", "label": "pin blocked"}
+{"task": "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "label": "top up failed"}
+{"task": "I forgot my code", "label": "passcode forgotten"}
+{"task": "The expiration date for my card is coming up, how do I get a new card?", "label": "card about to expire"}
+{"task": "Why hasn't my withdrawal shown on my statement?", "label": "pending cash withdrawal"}
+{"task": "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "label": "transfer into account"}
+{"task": "How old does my daughter have to be to open an account?", "label": "age limit"}
+{"task": "My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.", "label": "cash withdrawal not recognised"}
+{"task": "Help me use American Express to add money to the account.", "label": "supported cards and currencies"}
+{"task": "How do i access the auto top-up option?", "label": "automatic top up"}
+{"task": "There is a Direct Debit that looks suspicious.", "label": "direct debit payment not recognised"}
+{"task": "What is the age limit for an account?", "label": "age limit"}
+{"task": "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "label": "exchange charge"}
+{"task": "I did a money transfer to my account and it is not showing there.", "label": "balance not updated after bank transfer"}
+{"task": "Would I be able to top up as much as I can?", "label": "top up limits"}
+{"task": "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "label": "pending transfer"}
+{"task": "still need to get card pin", "label": "get physical card"}
+{"task": "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "label": "cash withdrawal charge"}
+{"task": "When can I expect the transfer to arrive in my account?", "label": "transfer timing"}
+{"task": "How quickly can I transfer something to China?", "label": "transfer timing"}
+{"task": "I want to do a swift transfer", "label": "top up by bank transfer charge"}
+{"task": "Will I be charged for transfers?", "label": "transfer fee charged"}
+{"task": "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?", "label": "declined transfer"}
+{"task": "Can I get a new card even though I am in China?", "label": "card about to expire"}
+{"task": "Can I add money to my account via bank transfer?", "label": "transfer into account"}
+{"task": "If I am not in the country and I need to change my PIN, how can this be done?", "label": "change pin"}
+{"task": "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "label": "card payment not recognised"}
+{"task": "I see money go out that I didn't withdraw.", "label": "cash withdrawal not recognised"}
+{"task": "In the App I see a payment that is not mine.", "label": "card payment not recognised"}
+{"task": "What do I do if I forgot my PIN?", "label": "pin blocked"}
+{"task": "I do not recognise the card payment.", "label": "card payment not recognised"}
+{"task": "My foreign currency exchange has been applied incorrectly.", "label": "card payment wrong exchange rate"}
+{"task": "I want to cancel a transaction.", "label": "cancel transfer"}
+{"task": "My passcode is not being accepted", "label": "passcode forgotten"}
+{"task": "Which fiat currencies do you currently support? Will this change in this future?", "label": "fiat currency support"}
+{"task": "The ATM didn't give me what I asked for but my balance says it did", "label": "wrong amount of cash received"}
+{"task": "Why can't I see the top up I made?", "label": "topping up by card"}
+{"task": "I tried using my card, but it doesn't work.", "label": "card not working"}
+{"task": "Can I have a supplementary card?", "label": "getting spare card"}
+{"task": "Why is my cash withdrawal still pending?", "label": "pending cash withdrawal"}
+{"task": "I think my card is lost.  What do I do?", "label": "lost or stolen card"}
+{"task": "Why couldn't I make a withdrawal from the ATM?", "label": "declined cash withdrawal"}
+{"task": "Why wouldn't the ATM give me cash?", "label": "declined cash withdrawal"}
+{"task": "How do i activate my card", "label": "activate my card"}
+{"task": "Why is my purchase showing as pending?", "label": "pending card payment"}
+{"task": "Why was I charged for payments? You didn't warn me about additional fees.", "label": "card payment fee charged"}
+{"task": "Tell me what ATMs take this card.", "label": "atm support"}
+{"task": "I tried to top up my account and it didn't work", "label": "top up failed"}
+{"task": "How do I top up by card?", "label": "topping up by card"}
+{"task": "When do i get charged a fee for using the card?", "label": "card payment fee charged"}
+{"task": "I topped up recently and saw the money go through, but now it's just gone? What's going on", "label": "top up reverted"}
+{"task": "I am having trouble with the app recognizing me.", "label": "unable to verify identity"}
+{"task": "I keep trying to make a payment, but it doesn't work.", "label": "declined card payment"}
+{"task": "When will I receive a transfer from europe?", "label": "transfer timing"}
+{"task": "What kind of costs are involved for exchanging currency?", "label": "exchange charge"}
+{"task": "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.", "label": "transfer not received by recipient"}
+{"task": "How can my new card be activated?", "label": "activate my card"}
+{"task": "what are limits to top up", "label": "top up limits"}
+{"task": "Are all fiat currencies supported?", "label": "fiat currency support"}
+{"task": "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "label": "card arrival"}
+{"task": "My top-up seems to be pending for a long time?", "label": "pending top up"}
+{"task": "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.", "label": "balance not updated after bank transfer"}
+{"task": "Is there a charge for SEPA transfers?", "label": "top up by bank transfer charge"}
+{"task": "My details need to be changed, how can I do so?", "label": "edit personal details"}
+{"task": "Is there a fee for paying by card?", "label": "card payment fee charged"}
+{"task": "My refund has not yet been credited on my statement", "label": "Refund not showing up"}
+{"task": "Why has my card payment been reversed?", "label": "reverted card payment?"}
+{"task": "Why is there a fee for using my card?", "label": "card payment fee charged"}
+{"task": "My account says I have money but I withdrew it in cash.", "label": "pending cash withdrawal"}
+{"task": "A transaction I did to my friend hasn't arrived yet, why?", "label": "transfer not received by recipient"}
+{"task": "I have been charged an extra fee when buying from your store. Why is this?", "label": "card payment fee charged"}
+{"task": "Where did the money I deposit go??", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What is the cost for physical cards?", "label": "order physical card"}
+{"task": "I was mugged.  They took everything.  I can't use the app.  What do I do?", "label": "lost or stolen phone"}
+{"task": "Is there a fee to get an actual card?", "label": "order physical card"}
+{"task": "I no longer have my phone with the app, what should I do?", "label": "lost or stolen phone"}
+{"task": "Will there be extra charges regarding to adding money into my international card?", "label": "top up by card charge"}
+{"task": "I need assistance with understanding which fiat currencies that you support.", "label": "fiat currency support"}
+{"task": "Do I pay extra for exchange?", "label": "exchange charge"}
+{"task": "Currency exchanges have any extra fees?", "label": "exchange charge"}
+{"task": "Are physical card available?", "label": "order physical card"}
+{"task": "My card is showing the same transaction over and over again.", "label": "transaction charged twice"}
+{"task": "How would my friend be able to send me money?", "label": "receiving money"}
+{"task": "How long will a transfer from China take? I need to transfer something from there.", "label": "transfer timing"}
+{"task": "I left my card at a restaurant and now its missing.", "label": "lost or stolen card"}
+{"task": "Am I able to do a SWIFT transfer?", "label": "top up by bank transfer charge"}
+{"task": "Does a discount apply if I exchange currencies frequently?", "label": "exchange charge"}
+{"task": "What card types can I choose from?", "label": "visa or mastercard"}
+{"task": "Please tell me about disposable cards.", "label": "get disposable virtual card"}
+{"task": "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "How old do my kids need to be to use your service?", "label": "age limit"}
+{"task": "My transaction from earlier needs to be reversed.", "label": "cancel transfer"}
+{"task": "Where do I go to change my account details?", "label": "edit personal details"}
+{"task": "Why can't I edit my personal details?", "label": "edit personal details"}
+{"task": "How did you arrive at the rate of exchange? I thought that I would get more cash.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What is the purpose of requiring my identification?", "label": "why verify identity"}
+{"task": "How is the PIN delivered?", "label": "get physical card"}
+{"task": "How long will a transfer from the US take?", "label": "transfer timing"}
+{"task": "I tried activation my card and it didn't employment", "label": "activate my card"}
+{"task": "I would like to top up my account with a bank transfer, is that allowed?", "label": "transfer into account"}
+{"task": "Google pay top up not working.", "label": "apple pay or google pay"}
+{"task": "I tried to deposit a cheque into my account and it is not letting me.", "label": "top up by cash or cheque"}
+{"task": "How long does it take for deliver to the US?", "label": "card delivery estimate"}
+{"task": "I have a transaction showing up more than once.", "label": "transaction charged twice"}
+{"task": "Can apple pay handle top up exchanges?", "label": "apple pay or google pay"}
+{"task": "I want to get a Visa card", "label": "visa or mastercard"}
+{"task": "What is the length of time for one of these items to come to the U.S?", "label": "card delivery estimate"}
+{"task": "Is there a limit to my top-up?", "label": "top up limits"}
+{"task": "Why didn't my transfer complete?", "label": "failed transfer"}
+{"task": "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "label": "transfer fee charged"}
+{"task": "I put some money in my account the other day and it's not gone in yet, can you help with this?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Is there such thing as top up by cheque?", "label": "top up by cash or cheque"}
+{"task": "Do you offer disposable virtual cards too?", "label": "get disposable virtual card"}
+{"task": "Why has my new card still not come?", "label": "card arrival"}
+{"task": "Why is the pending status on my cash withdrawal taking so long?", "label": "pending cash withdrawal"}
+{"task": "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "label": "balance not updated after bank transfer"}
+{"task": "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "label": "apple pay or google pay"}
+{"task": "Can I change my PIN without going to a bank?", "label": "change pin"}
+{"task": "Why am I charged a fee for withdrawing cash?", "label": "cash withdrawal charge"}
+{"task": "What do I do if I do not recognise a cash withdrawal?", "label": "cash withdrawal not recognised"}
+{"task": "I withdrew cash but it still shows as pending?", "label": "pending cash withdrawal"}
+{"task": "Do you hold money and if so, what currencies do you accept?", "label": "fiat currency support"}
+{"task": "i put money on my card and i dont see it on the balance", "label": "pending top up"}
+{"task": "I can't get my virtual card to work at all", "label": "virtual card not working"}
+{"task": "Am I able to order a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "How long does it take for my physical card to be delivered.", "label": "card delivery estimate"}
+{"task": "Why is the transfer still pending?  Can I do something?", "label": "pending transfer"}
+{"task": "Can I get a second card for free?", "label": "getting spare card"}
+{"task": "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "label": "card linking"}
+{"task": "This transfer incurred a fee that I don't think is right.", "label": "transfer fee charged"}
+{"task": "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "label": "declined transfer"}
+{"task": "I think my passcode was changed", "label": "passcode forgotten"}
+{"task": "My card is not able to be activated how do I get it to work?", "label": "activate my card"}
+{"task": "I need to transfer money into my account, HOW?", "label": "transfer into account"}
+{"task": "Asked for $100 but only got $20. Why would this happen?", "label": "wrong amount of cash received"}
+{"task": "Is the EUR accepted for exchanges?", "label": "fiat currency support"}
+{"task": "I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?", "label": "failed transfer"}
+{"task": "How do I close my account, since I'm dissatisfied?", "label": "terminate account"}
+{"task": "Is there a daily auto top-up limit?", "label": "automatic top up"}
+{"task": "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "label": "cash withdrawal charge"}
+{"task": "I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "label": "pending card payment"}
+{"task": "Why did my card get charged twice for a transaction?", "label": "transaction charged twice"}
+{"task": "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?", "label": "pending card payment"}
+{"task": "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "label": "wrong amount of cash received"}
+{"task": "I could not get my card to work at a shop.", "label": "declined card payment"}
+{"task": "Where do I go to unblock my PIN?", "label": "pin blocked"}
+{"task": "How do I make a currency exchange?", "label": "exchange via app"}
+{"task": "If I need more than cards will I have to pay a fee to receive them?", "label": "getting spare card"}
+{"task": "How do I fix my card if it is broken?", "label": "card not working"}
+{"task": "It appears my top-up is still pending.", "label": "pending top up"}
+{"task": "How many times can I use my disposable card?", "label": "disposable card limits"}
+{"task": "How do I start auto top up?", "label": "automatic top up"}
+{"task": "Are there specific ATM's I can use with this card?", "label": "atm support"}
+{"task": "How long will delivery to the US take?", "label": "card delivery estimate"}
+{"task": "I am having problems with a top-up.", "label": "top up failed"}
+{"task": "Please assist me with activation.", "label": "activate my card"}
+{"task": "The app shows a withdrawal that I did not make or authorize.", "label": "cash withdrawal not recognised"}
+{"task": "Can you tell me how to get my card on the app?", "label": "card linking"}
+{"task": "How does the exchange rate work on this app?", "label": "exchange rate"}
+{"task": "I'm still waiting on my identity verification.", "label": "unable to verify identity"}
+{"task": "I need to exchange my GBP to AUD, how would I do this?", "label": "exchange via app"}
+{"task": "I sent money about 5 days ago and the recipient has not received the money yet.", "label": "transfer not received by recipient"}
+{"task": "I need more assistance with how to activate my card.", "label": "activate my card"}
+{"task": "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "label": "direct debit payment not recognised"}
+{"task": "how do you get exchange rates", "label": "exchange rate"}
+{"task": "Why is there an unknown card payment?", "label": "card payment not recognised"}
+{"task": "HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?", "label": "reverted card payment?"}
+{"task": "I did not receive the right amount of cash I requested", "label": "wrong amount of cash received"}
+{"task": "I need a hand here, I need to top up cash.", "label": "top up by cash or cheque"}
+{"task": "There is a payment that I was charged two times for.", "label": "transaction charged twice"}
+{"task": "How long will my ATM withdrawal be pending?", "label": "pending cash withdrawal"}
+{"task": "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "Can I transfer my paycheck to the account?", "label": "receiving money"}
+{"task": "Can I see where my funds come from?", "label": "verify source of funds"}
+{"task": "What are the auto top-up policies?", "label": "automatic top up"}
+{"task": "Why is there a payment I didn't do?", "label": "card payment not recognised"}
+{"task": "There is a card payment I'm not familiar with.", "label": "card payment not recognised"}
+{"task": "Where is my credit card that was to be mailed?", "label": "card arrival"}
+{"task": "Is there a cash withdrawal fee? Because I just got charged?", "label": "cash withdrawal charge"}
+{"task": "My card was declined", "label": "declined card payment"}
+{"task": "Was my transaction reverted with my card?", "label": "reverted card payment?"}
+{"task": "What does the €1 fee mean?", "label": "extra charge on statement"}
+{"task": "where can I get the info for my funds", "label": "verify source of funds"}
+{"task": "Please help!  There was an extra fee when I got cash.", "label": "cash withdrawal charge"}
+{"task": "What ATMs accept my card?", "label": "atm support"}
+{"task": "With one disposable card how many transactions can i do?", "label": "disposable card limits"}
+{"task": "Which countries are represented?", "label": "country support"}
+{"task": "The exchange rate is incorrect for something I bought", "label": "card payment wrong exchange rate"}
+{"task": "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "label": "wrong amount of cash received"}
+{"task": "Why is it saying my card payment is declined when I made it?", "label": "declined card payment"}
+{"task": "Why won't the ATM let me withdraw money?", "label": "declined cash withdrawal"}
+{"task": "My automatic top-up was unsuccessful", "label": "top up reverted"}
+{"task": "What is the strange cash withdrawal on my statement?", "label": "cash withdrawal not recognised"}
+{"task": "I don't know if I made this payment on my card.", "label": "card payment not recognised"}
+{"task": "I no longer have my phone, what should I do?", "label": "lost or stolen phone"}
+{"task": "What do I do if I have forgotten my passcode?", "label": "passcode forgotten"}
+{"task": "Can you lookup my password?", "label": "passcode forgotten"}
+{"task": "How long will it take to transfer something from China?", "label": "transfer timing"}
+{"task": "Is there a way to order a new card while in China?", "label": "card about to expire"}
+{"task": "What fiat currencies are supported?", "label": "fiat currency support"}
+{"task": "Can I get a Visa instead of a MasterCard?", "label": "visa or mastercard"}
+{"task": "I need assistance addressing a direct debit that I did not do myself.", "label": "direct debit payment not recognised"}
+{"task": "My transfer was declined. What might the reason be?", "label": "declined transfer"}
+{"task": "I think you reverted my top up.", "label": "top up reverted"}
+{"task": "Can you tell me how to top up on my card?", "label": "topping up by card"}
+{"task": "Are there any charges for topping up a US-issued card?", "label": "top up by card charge"}
+{"task": "I'm being charged for using my card!", "label": "card payment fee charged"}
+{"task": "how do i cancel my account", "label": "terminate account"}
+{"task": "I would like to activate my card what do I need to do?", "label": "activate my card"}
+{"task": "I tried to buy something online but my funds were transferred back to my account. What is happening?", "label": "reverted card payment?"}
+{"task": "What is the process to change my PIN?", "label": "change pin"}
+{"task": "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "label": "request refund"}
+{"task": "My salary is deposited in GBP. Do I need to choose the currency?", "label": "receiving money"}
+{"task": "What are the countries that you operate in?", "label": "country support"}
+{"task": "I moved and would like to change my address.", "label": "edit personal details"}
+{"task": "how much does it cost to add money", "label": "top up by card charge"}
+{"task": "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "label": "getting spare card"}
+{"task": "My account is  new  why can I  not top up", "label": "pending top up"}
+{"task": "I am still waiting for a money transfer to process.", "label": "pending transfer"}
+{"task": "new customer and filling gas for the first time today, not working,", "label": "pending top up"}
+{"task": "How do I exchange currencies with this", "label": "exchange via app"}
+{"task": "I don't have a virtual card - how do I get one?", "label": "getting virtual card"}
+{"task": "I don't have my card in 1 week.  Should I be worried?", "label": "card arrival"}
+{"task": "I have a payment which has not been approved.", "label": "pending card payment"}
+{"task": "I sent a check into the system but still haven't received the cash yet", "label": "balance not updated after cheque or cash deposit"}
+{"task": "What's your refund policy if I bought an item from you?", "label": "request refund"}
+{"task": "I'm supposed to have a refund but it isn't there", "label": "Refund not showing up"}
+{"task": "What should I do if I have used all of my PIN tries?", "label": "pin blocked"}
+{"task": "I was making a purchase and it was declined and I wanted to know why.", "label": "declined transfer"}
+{"task": "Please tell me how to edit my personal details.", "label": "edit personal details"}
+{"task": "I am not in the UK can i get a card?", "label": "country support"}
+{"task": "Why has transferring money resulted in a charge?", "label": "transfer fee charged"}
+{"task": "What currencies do you accept for adding money to my account?", "label": "supported cards and currencies"}
+{"task": "Why didn't I get the amount I requested at the ATM?", "label": "wrong amount of cash received"}
+{"task": "Do you provide currency exchange to Euros?", "label": "fiat currency support"}
+{"task": "My credit card got declined for top up! What's going on? Can you check on why it didn't go through?", "label": "top up failed"}
+{"task": "Does the top-up need verified?", "label": "verify top up"}
+{"task": "If I lost my phone, what steps do I need to take to stop someone from using my account?", "label": "lost or stolen phone"}
+{"task": "Why am I still waiting for a transfer?", "label": "balance not updated after bank transfer"}
+{"task": "My card was refused", "label": "declined card payment"}
+{"task": "How can I obtain a disposable virtual card?", "label": "get disposable virtual card"}
+{"task": "Please tell me why I am having problems transferring to a beneficiary.", "label": "beneficiary not allowed"}
+{"task": "I didn't do a payment and I have it now.", "label": "card payment not recognised"}
+{"task": "Why was my cash withdrawal cancelled at the ATM?", "label": "declined cash withdrawal"}
+{"task": "Can an apple watch be used to tup-up?", "label": "apple pay or google pay"}
+{"task": "What countries can I use your services?", "label": "country support"}
+{"task": "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?", "label": "transfer fee charged"}
+{"task": "I noticed that there is a withdrawal in the app that is not mine.", "label": "cash withdrawal not recognised"}
+{"task": "My transfer to my account is missing.", "label": "balance not updated after bank transfer"}
+{"task": "Can I add funds directly from my Apple Watch?", "label": "apple pay or google pay"}
+{"task": "I was charged the wing amount for an item.", "label": "card payment wrong exchange rate"}
+{"task": "Please verify my top-up card", "label": "verify top up"}
+{"task": "How can I verify my top-up card?", "label": "verify top up"}
+{"task": "Why did using an ATM cause me to be charged an additional fee?", "label": "cash withdrawal charge"}
+{"task": "How can I get funds into my account from my American Express?", "label": "supported cards and currencies"}
+{"task": "I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.", "label": "cash withdrawal not recognised"}
+{"task": "Why can't my beneficiary get access?", "label": "beneficiary not allowed"}
+{"task": "I did a transfer earlier but see that it failed to go through.", "label": "failed transfer"}
+{"task": "Is a physical charge extra", "label": "order physical card"}
+{"task": "The ATM is messed up. It gave me less than I wanted.", "label": "wrong amount of cash received"}
+{"task": "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "label": "failed transfer"}
+{"task": "What is the price for an additional card?", "label": "getting spare card"}
+{"task": "My card payment won't work.", "label": "declined card payment"}
+{"task": "how can i add money from my amex card", "label": "supported cards and currencies"}
+{"task": "Card payment still pending.", "label": "pending card payment"}
+{"task": "What kind of businesses will take my card?", "label": "card acceptance"}
+{"task": "I only have a card from the US is that okay?", "label": "supported cards and currencies"}
+{"task": "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "label": "failed transfer"}
+{"task": "Top up keeps failing", "label": "top up failed"}
+{"task": "My card will expire soon, do I need to order a new one?", "label": "card about to expire"}
+{"task": "My top up is still pending", "label": "pending top up"}
+{"task": "Why does it show that my transfer is still pending?", "label": "pending transfer"}
+{"task": "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "label": "cash withdrawal charge"}
+{"task": "Something is wrong with my top up and I can't see it. How do I find it?", "label": "topping up by card"}
+{"task": "I cannot find my refund on my statement.", "label": "Refund not showing up"}
+{"task": "Where is my refund? it appears to be missing.", "label": "Refund not showing up"}
+{"task": "Can I have a third card?", "label": "getting spare card"}
+{"task": "How do I deactivate a stolen card?", "label": "lost or stolen card"}
+{"task": "Help, your app is showing a larger WD than I actually did earlier at an ATM.", "label": "wrong amount of cash received"}
+{"task": "I don't understand why my payment was declined. I thought everything was ok.", "label": "declined card payment"}
+{"task": "I have duplicated transactions on my statement", "label": "transaction charged twice"}
+{"task": "I just got a new card how do I get it to start working?", "label": "activate my card"}
+{"task": "Why did it cost money to transfer funds?", "label": "transfer fee charged"}
+{"task": "There is a potentially fraudulent direct debit on my account.", "label": "direct debit payment not recognised"}
+{"task": "I'd prefer to use my American Express when putting funds into my account.", "label": "supported cards and currencies"}
+{"task": "the exchange rate I got for cash was wrong", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "What is the appropriate age for my child to be able to open an account?", "label": "age limit"}
+{"task": "The ATM didnt let me get cash", "label": "declined cash withdrawal"}
+{"task": "Why is their a charge pending on my card still?", "label": "pending card payment"}
+{"task": "Why was my account assessed a fee for an ATM transaction?", "label": "cash withdrawal charge"}
+{"task": "what is the amount of disposable cards I can have?", "label": "disposable card limits"}
+{"task": "How long does it take for the transfer to go through?", "label": "transfer not received by recipient"}
+{"task": "My Bank is in Europe, how long will the transfer take?", "label": "transfer timing"}
+{"task": "I didn't make the direct debit payment on my account.", "label": "direct debit payment not recognised"}
+{"task": "How long do I wait for a transfer to take?", "label": "pending transfer"}
+{"task": "Why was I charged for getting cash?", "label": "cash withdrawal charge"}
+{"task": "How long does it take for a pending cash withdrawal?", "label": "pending cash withdrawal"}
+{"task": "where is my money from this morning", "label": "balance not updated after cheque or cash deposit"}
+{"task": "At which locations can I order a card?", "label": "order physical card"}
+{"task": "Everything was stolen from me.  I can't use the app.  Please advise.", "label": "lost or stolen phone"}
+{"task": "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!", "label": "cash withdrawal not recognised"}
+{"task": "How long will my transfer be pending for?", "label": "pending transfer"}
+{"task": "I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?", "label": "balance not updated after cheque or cash deposit"}
+{"task": "Can you tell me the ATMs I can use with my card?", "label": "atm support"}
+{"task": "I going to be traveling, can I set up auto top-up if I run low on money?", "label": "automatic top up"}
+{"task": "I attempted to get cash in the ATM but it was not authorized", "label": "declined cash withdrawal"}
+{"task": "Can I exchange currencies usign this app?", "label": "exchange via app"}
+{"task": "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "label": "pending cash withdrawal"}
+{"task": "I lost my wallet and all my cards were in it.", "label": "lost or stolen card"}
+{"task": "I hope to get a Visa card", "label": "visa or mastercard"}
+{"task": "HOW LONG THE CARD VALIDITY", "label": "card not working"}
+{"task": "Why is allowance not being given to my beneficiary?", "label": "beneficiary not allowed"}
+{"task": "i have tried everything to complete a transfer but can't, what should i do next", "label": "declined transfer"}
+{"task": "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "label": "top up failed"}
+{"task": "Why have i been charged a fee for using my card?", "label": "card payment fee charged"}
+{"task": "My payment has been declined several times.  Can you help me?", "label": "declined card payment"}
+{"task": "I paid with card and was charged a fee that shouldn't be there!", "label": "card payment fee charged"}
+{"task": "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "label": "extra charge on statement"}
+{"task": "What do I do if my phone is stolen?", "label": "lost or stolen phone"}
+{"task": "My transfer failed", "label": "failed transfer"}
+{"task": "How do I find my PIN number?", "label": "get physical card"}
+{"task": "Can I track the card that you sent me in the mail?", "label": "card arrival"}
+{"task": "is there a limit for top up?", "label": "top up limits"}
+{"task": "I froze my account, but how do I order a replacement card?", "label": "compromised card"}
+{"task": "Why was my transaction declined?", "label": "failed transfer"}
+{"task": "Please delete my account and personal information.", "label": "terminate account"}
+{"task": "My last name has changed and I need to update my account details.", "label": "edit personal details"}
+{"task": "What areas are cards delivered to?", "label": "order physical card"}
+{"task": "Why does a top- up need to be verify?", "label": "verify top up"}
+{"task": "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "label": "exchange charge"}
+{"task": "Are cheques accepted for a top up?", "label": "top up by cash or cheque"}
+{"task": "On my disposable card, is there a transaction limit?", "label": "disposable card limits"}
+{"task": "I need to know where do my funds come from", "label": "verify source of funds"}
+{"task": "I am locked out from entering my pin.", "label": "pin blocked"}
+{"task": "is there a reason that my payment didnt go through", "label": "declined card payment"}
+{"task": "I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?", "label": "transfer fee charged"}
+{"task": "Which one are you?  Visa or Mastercard?", "label": "visa or mastercard"}
+{"task": "Where are you getting your exchange rates from?", "label": "exchange rate"}
+{"task": "Why was there a fee when I pulled cash?", "label": "cash withdrawal charge"}
+{"task": "My latest transfer seems to be missing.", "label": "balance not updated after bank transfer"}
+{"task": "Why do you need to perform identity verification?", "label": "why verify identity"}
+{"task": "I wanted to top up my account and it doesn't look like it worked", "label": "top up failed"}
+{"task": "I have a payment that I didn't make.", "label": "card payment not recognised"}
+{"task": "i am express delivering my card to the us, how long will that take", "label": "card delivery estimate"}
+{"task": "What is the maximum times I can auto top-up?", "label": "automatic top up"}
+{"task": "I cancelled my card payment", "label": "reverted card payment?"}
+{"task": "Why did the funds not transfer to another recipient?", "label": "transfer not received by recipient"}
+{"task": "Seems like my top up has been cancelled", "label": "top up reverted"}
+{"task": "Why can I not get cash from the ATM?", "label": "declined cash withdrawal"}
+{"task": "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "label": "cash withdrawal charge"}
+{"task": "I made a card payment, but it has been declined?", "label": "declined card payment"}
+{"task": "Why won't my card accept any transactions?", "label": "card not working"}
+{"task": "Tell my why my top-up is pending.", "label": "pending top up"}
+{"task": "My card isn't working at all, I need assistance. It's really frustrating.", "label": "card not working"}
+{"task": "I have no way to prove my identity.", "label": "unable to verify identity"}
+{"task": "Why is my transfer pending when I already made it?", "label": "pending transfer"}
+{"task": "I tired but an unable to activate my card.", "label": "activate my card"}
+{"task": "How do I initiated a bank transfer to top up?", "label": "transfer into account"}
+{"task": "I am unable to activate my card, it won't let me.", "label": "activate my card"}
+{"task": "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "label": "beneficiary not allowed"}
+{"task": "My top-up hasn't happened yet.", "label": "pending top up"}
+{"task": "Why won't the machine accept my card anymore?", "label": "card not working"}
+{"task": "Transfer has failed.", "label": "failed transfer"}
+{"task": "What do I do if my card is not working?", "label": "card not working"}
+{"task": "What are the uses for disposable cards?", "label": "get disposable virtual card"}
+{"task": "I just did a money transaction but its not showing they received it", "label": "transfer not received by recipient"}
+{"task": "How do I report fraud on my card?", "label": "compromised card"}
+{"task": "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?", "label": "direct debit payment not recognised"}
+{"task": "Can you explain to me why a top up would be reverted?", "label": "top up reverted"}
+{"task": "Is there an extra fee to exchange currencies?", "label": "exchange charge"}
+{"task": "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "label": "beneficiary not allowed"}
+{"task": "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "label": "change pin"}
+{"task": "My wallet isn't showing my top-up, did I do something wrong?", "label": "topping up by card"}
+{"task": "Can I re-link a lost card with the app?", "label": "card linking"}
+{"task": "When will my transfer move out of pending stage?", "label": "pending transfer"}
+{"task": "I am unable to use my card for some reason.", "label": "card not working"}
+{"task": "top up not completed", "label": "pending top up"}
+{"task": "I may no longer need GBP, but instead I will need AUD, how can I go about making this change?", "label": "exchange via app"}
+{"task": "Account topping up bank transfers to my account assistance please?", "label": "transfer into account"}
+{"task": "How was I charged extra when I used my card to pay?", "label": "card payment fee charged"}
+{"task": "lost my phone, what is account security?", "label": "lost or stolen phone"}
+{"task": "How old do you have to be?", "label": "age limit"}
+{"task": "where can i located the auto top up function?", "label": "automatic top up"}
+{"task": "Are you sure this is the interbank exchange rate? This rate is really bad.", "label": "card payment wrong exchange rate"}
+{"task": "Is the identity check part of bank policy?", "label": "why verify identity"}
+{"task": "The exchange rate given to me after a purchase, was incorrect", "label": "card payment wrong exchange rate"}
+{"task": "Is there an auto top up feature?", "label": "automatic top up"}
+{"task": "How do I add my new card to the app?", "label": "card linking"}
+{"task": "what countries can i use my card in", "label": "country support"}
+{"task": "Do I have to verify the top-up?", "label": "verify top up"}
+{"task": "How many days does it take for a transfer to go through?", "label": "transfer timing"}
+{"task": "How can it be that my Card is not functioning anymore?", "label": "card not working"}
+{"task": "My card has been stolen what do I do?", "label": "lost or stolen card"}
+{"task": "Would it be possible to activate my card?", "label": "activate my card"}
+{"task": "I deposited a check, but haven't received the funds for it.", "label": "balance not updated after cheque or cash deposit"}
+{"task": "how do i get the card linked", "label": "card linking"}
+{"task": "Can I start an account for my kids?", "label": "age limit"}
+{"task": "I believe my top up did not work.", "label": "top up failed"}
+{"task": "can I link a card of yours I already have?", "label": "card linking"}
+{"task": "I transferred some money but the balance stayed the same.", "label": "balance not updated after bank transfer"}
+{"task": "What's the limit for auto top-up?", "label": "automatic top up"}
+{"task": "It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?", "label": "pending card payment"}
+{"task": "I want to transfer money using my credit card.", "label": "topping up by card"}
+{"task": "Can you  tell me how to get AUD not GBP?", "label": "exchange via app"}
+{"task": "How do I know if my top up worked?", "label": "top up failed"}
+{"task": "What does it mean when a cash withdrawal is pending?", "label": "pending cash withdrawal"}
+{"task": "Why did you guys charge me an extra €1?", "label": "extra charge on statement"}
+{"task": "Why was my transfer request decline?", "label": "declined transfer"}
+{"task": "How do I get my card out of the ATM?", "label": "card swallowed"}
+{"task": "What are my options for topping up, automatic and/or manual?", "label": "automatic top up"}
+{"task": "What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.", "label": "wrong amount of cash received"}
+{"task": "How come I have pending transfers?", "label": "pending transfer"}
+{"task": "Why hasn't my return cleared my account?", "label": "Refund not showing up"}
+{"task": "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?", "label": "transfer fee charged"}
+{"task": "If I exchange currencies on a frequent basis can I receive a discount?", "label": "exchange charge"}
+{"task": "Is it possible for me to change my PIN number?", "label": "change pin"}
+{"task": "Which fiat currencies are supported by you?", "label": "fiat currency support"}
+{"task": "should i add money via bank transfer instead", "label": "top up by card charge"}
+{"task": "What's the procedure for canceling a purchase?", "label": "request refund"}
+{"task": "I do not feel comfortable verifying my identity.", "label": "why verify identity"}
+{"task": "At what ATM can I change my PIN?", "label": "change pin"}
+{"task": "Where can I see where funds came from?", "label": "verify source of funds"}
+{"task": "would I need to pay extra for exchanging currencies?", "label": "exchange charge"}
+{"task": "My money transfer hasn't appeared yet.", "label": "pending transfer"}
+{"task": "I got charged a service fee on my account. Can it be waived since I didn't know about it before?", "label": "card payment fee charged"}
+{"task": "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "label": "cash withdrawal charge"}
+{"task": "If I lost my phone at the hotel, can I still use the app?", "label": "lost or stolen phone"}
+{"task": "Today I was out eating and my card was declined. Why's that?", "label": "card not working"}
+{"task": "I've forgotten my passcode. Can I reset?", "label": "passcode forgotten"}
+{"task": "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "label": "cash withdrawal charge"}
+{"task": "Where can i find the virtual card?", "label": "getting virtual card"}
+{"task": "What do I need to do for the card activation?", "label": "activate my card"}
+{"task": "What forms of ID should I use for verification?", "label": "verify my identity"}
+{"task": "My card was supposed to arrive, but hasn't?", "label": "card arrival"}
+{"task": "I had transferred some money but the balance hasn't changed.", "label": "balance not updated after bank transfer"}
+{"task": "Why was I charged a higher exchange rate when I bought something abroad?", "label": "card payment wrong exchange rate"}
+{"task": "Why did I not get the amount of money I requested?", "label": "wrong amount of cash received"}
+{"task": "My top-up didn't go through", "label": "top up failed"}
+{"task": "I tried to use the ATM today but it would not accept my card.", "label": "declined cash withdrawal"}
+{"task": "Do you accept cheques for top-up?", "label": "top up by cash or cheque"}
+{"task": "When I got cash, my exchange rate was off.", "label": "wrong exchange rate for cash withdrawal"}
+{"task": "A transaction on my card shows as pending.", "label": "pending card payment"}
+{"task": "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "label": "lost or stolen phone"}
+{"task": "Please provide me with the restrictions of the disposable cards.", "label": "disposable card limits"}
+{"task": "How do I replace my card before it expires?", "label": "card about to expire"}
+{"task": "Why would a cash withdrawal be pending?", "label": "pending cash withdrawal"}