Amon Dîn
Collection
A collection of datasets from the Nigerian Telecommunications Sector • 34 items • Updated • 2
ticket_id stringlengths 11 11 | created_at timestamp[ns]date 2025-09-01 00:00:00 2025-10-01 23:59:00 | customer_id stringlengths 11 11 | phone_number stringlengths 14 14 | operator stringclasses 4
values | issue_type stringclasses 9
values | priority stringclasses 4
values | status stringclasses 4
values | channel stringclasses 5
values | assigned_to stringclasses 900
values | resolution_time_hours float64 1 168 ⌀ | customer_satisfaction float64 1 5 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
TKT00000001 | 2025-09-13T16:40:00 | CUST7722393 | +2349068845997 | MTN | account_query | high | closed | call_center | AGENT888 | 15 | 5 |
TKT00000002 | 2025-10-01T20:11:00 | CUST9194960 | +2348087601565 | Airtel | data_not_working | critical | resolved | app | AGENT595 | 1 | 2 |
TKT00000003 | 2025-09-12T23:54:00 | CUST1743764 | +2349085521648 | 9mobile | network_issue | low | closed | social_media | AGENT310 | 89 | 5 |
TKT00000004 | 2025-09-27T16:04:00 | CUST9698149 | +2348103638287 | MTN | network_issue | medium | in_progress | social_media | AGENT785 | null | null |
TKT00000005 | 2025-09-18T12:34:00 | CUST9737287 | +2349034827799 | MTN | recharge_failed | medium | closed | call_center | AGENT536 | 57 | 4 |
TKT00000006 | 2025-09-21T21:30:00 | CUST9900896 | +2348054498620 | Glo | call_quality | medium | closed | app | AGENT362 | 64 | 1 |
TKT00000007 | 2025-09-26T15:42:00 | CUST3854537 | +2347038552040 | MTN | roaming_issue | low | resolved | social_media | AGENT998 | 105 | 2 |
TKT00000008 | 2025-09-19T22:54:00 | CUST2064434 | +2348035876367 | MTN | sim_issue | high | in_progress | call_center | AGENT494 | null | null |
TKT00000009 | 2025-09-15T07:02:00 | CUST3808516 | +2349019141941 | Airtel | value_added_service | low | closed | call_center | AGENT266 | 109 | 5 |
TKT00000010 | 2025-09-12T23:26:00 | CUST5231923 | +2348128980501 | Airtel | data_not_working | low | in_progress | app | AGENT864 | null | null |
TKT00000011 | 2025-09-27T08:12:00 | CUST3436443 | +2348021063212 | Airtel | data_not_working | low | closed | email | AGENT337 | 122 | 4 |
TKT00000012 | 2025-09-03T14:17:00 | CUST5231277 | +2348088912184 | Airtel | billing_dispute | medium | resolved | social_media | AGENT739 | 66 | 3 |
TKT00000013 | 2025-09-08T09:36:00 | CUST2267587 | +2349078279539 | Airtel | network_issue | medium | resolved | app | AGENT925 | 64 | 3 |
TKT00000014 | 2025-09-07T15:33:00 | CUST4145225 | +2348146084177 | MTN | roaming_issue | medium | closed | social_media | AGENT294 | 44 | 1 |
TKT00000015 | 2025-09-11T15:07:00 | CUST9877276 | +2348147532799 | MTN | data_not_working | critical | resolved | call_center | AGENT682 | 3 | 5 |
TKT00000016 | 2025-09-08T03:13:00 | CUST4579750 | +2349078887886 | Airtel | value_added_service | medium | in_progress | call_center | AGENT379 | null | null |
TKT00000017 | 2025-09-09T20:04:00 | CUST3357050 | +2348134573690 | MTN | value_added_service | high | closed | call_center | AGENT641 | 19 | 3 |
TKT00000018 | 2025-09-20T02:54:00 | CUST4676492 | +2347052905586 | Glo | account_query | low | closed | app | AGENT165 | 126 | 4 |
TKT00000019 | 2025-09-27T15:44:00 | CUST6225010 | +2347057111735 | Glo | network_issue | low | resolved | social_media | AGENT627 | 94 | 1 |
TKT00000020 | 2025-09-15T23:23:00 | CUST6440012 | +2348110650671 | Glo | account_query | critical | resolved | app | AGENT899 | 2 | 3 |
TKT00000021 | 2025-09-29T09:11:00 | CUST3718760 | +2349080602898 | 9mobile | value_added_service | high | closed | social_media | AGENT786 | 23 | 3 |
TKT00000022 | 2025-09-23T14:26:00 | CUST6751350 | +2349035451512 | MTN | sim_issue | high | open | social_media | AGENT447 | null | null |
TKT00000023 | 2025-09-08T02:56:00 | CUST4102812 | +2348118132094 | Glo | roaming_issue | low | open | app | AGENT264 | null | null |
TKT00000024 | 2025-09-12T01:44:00 | CUST9660769 | +2349059195974 | Glo | recharge_failed | medium | open | call_center | AGENT241 | null | null |
TKT00000025 | 2025-09-28T22:22:00 | CUST6618071 | +2349012998333 | Airtel | network_issue | medium | resolved | call_center | AGENT624 | 48 | 4 |
TKT00000026 | 2025-09-28T03:28:00 | CUST5472793 | +2348165319483 | MTN | value_added_service | medium | closed | social_media | AGENT863 | 66 | 2 |
TKT00000027 | 2025-09-19T01:18:00 | CUST8315810 | +2349054477064 | Glo | billing_dispute | high | resolved | app | AGENT528 | 17 | 2 |
TKT00000028 | 2025-09-27T13:55:00 | CUST2129536 | +2349030917445 | MTN | value_added_service | low | resolved | call_center | AGENT262 | 146 | 3 |
TKT00000029 | 2025-09-11T10:30:00 | CUST1739360 | +2347085338261 | Airtel | roaming_issue | low | resolved | call_center | AGENT611 | 88 | 3 |
TKT00000030 | 2025-09-05T06:37:00 | CUST4025959 | +2349022012338 | Airtel | network_issue | medium | in_progress | call_center | AGENT972 | null | null |
TKT00000031 | 2025-09-13T11:05:00 | CUST7619512 | +2349066310307 | MTN | network_issue | high | in_progress | call_center | AGENT964 | null | null |
TKT00000032 | 2025-09-07T09:07:00 | CUST9267760 | +2348133302060 | MTN | network_issue | low | resolved | app | AGENT899 | 162 | 4 |
TKT00000033 | 2025-09-04T10:02:00 | CUST2502466 | +2349077194190 | Airtel | billing_dispute | medium | closed | app | AGENT891 | 71 | 1 |
TKT00000034 | 2025-09-16T09:33:00 | CUST9384331 | +2348080689299 | Airtel | value_added_service | medium | closed | email | AGENT249 | 55 | 1 |
TKT00000035 | 2025-09-07T18:25:00 | CUST2597668 | +2348087478124 | Airtel | account_query | high | closed | call_center | AGENT719 | 23 | 2 |
TKT00000036 | 2025-09-08T19:09:00 | CUST4864737 | +2348140343662 | MTN | network_issue | medium | open | call_center | AGENT907 | null | null |
TKT00000037 | 2025-09-23T12:25:00 | CUST7330247 | +2349094241549 | 9mobile | call_quality | medium | resolved | app | AGENT412 | 54 | 1 |
TKT00000038 | 2025-09-21T08:26:00 | CUST7010599 | +2348035506408 | MTN | sim_issue | high | closed | call_center | AGENT899 | 17 | 2 |
TKT00000039 | 2025-09-01T06:30:00 | CUST2172267 | +2347030589412 | MTN | network_issue | medium | resolved | call_center | AGENT209 | 72 | 3 |
TKT00000040 | 2025-09-08T17:33:00 | CUST1079913 | +2348117853696 | Glo | call_quality | low | in_progress | call_center | AGENT634 | null | null |
TKT00000041 | 2025-09-08T05:39:00 | CUST7009693 | +2348130000196 | MTN | recharge_failed | low | closed | app | AGENT563 | 142 | 2 |
TKT00000042 | 2025-09-25T19:33:00 | CUST3042825 | +2348065115824 | MTN | account_query | high | resolved | call_center | AGENT242 | 5 | 1 |
TKT00000043 | 2025-10-01T07:26:00 | CUST9013865 | +2348112335708 | Glo | value_added_service | medium | resolved | call_center | AGENT146 | 67 | 5 |
TKT00000044 | 2025-09-19T04:56:00 | CUST8928164 | +2347037441222 | MTN | data_not_working | medium | resolved | email | AGENT369 | 58 | 5 |
TKT00000045 | 2025-09-10T02:28:00 | CUST1257311 | +2347019704818 | Airtel | sim_issue | low | in_progress | call_center | AGENT285 | null | null |
TKT00000046 | 2025-09-27T10:28:00 | CUST5785578 | +2348141463262 | MTN | value_added_service | medium | resolved | call_center | AGENT491 | 26 | 1 |
TKT00000047 | 2025-09-12T18:20:00 | CUST9707818 | +2348074267581 | Glo | sim_issue | high | in_progress | call_center | AGENT547 | null | null |
TKT00000048 | 2025-09-17T00:24:00 | CUST8963153 | +2348187711380 | 9mobile | value_added_service | low | resolved | app | AGENT579 | 146 | 4 |
TKT00000049 | 2025-09-17T19:36:00 | CUST7663513 | +2348140731182 | MTN | data_not_working | high | in_progress | app | AGENT154 | null | null |
TKT00000050 | 2025-09-16T14:33:00 | CUST7532231 | +2348074310782 | Glo | sim_issue | low | resolved | call_center | AGENT596 | 102 | 5 |
TKT00000051 | 2025-09-08T12:47:00 | CUST1677566 | +2348101092749 | MTN | roaming_issue | low | resolved | call_center | AGENT638 | 101 | 2 |
TKT00000052 | 2025-09-05T03:52:00 | CUST7500134 | +2349073859418 | Airtel | sim_issue | high | open | app | AGENT304 | null | null |
TKT00000053 | 2025-09-25T14:45:00 | CUST4188911 | +2348031827820 | MTN | network_issue | low | in_progress | call_center | AGENT388 | null | null |
TKT00000054 | 2025-09-06T19:52:00 | CUST9385315 | +2348093905183 | 9mobile | roaming_issue | critical | resolved | call_center | AGENT429 | 1 | 5 |
TKT00000055 | 2025-09-26T12:21:00 | CUST3027186 | +2348164810866 | MTN | network_issue | high | resolved | app | AGENT230 | 20 | 4 |
TKT00000056 | 2025-09-28T23:38:00 | CUST9426895 | +2348105916950 | MTN | sim_issue | critical | closed | call_center | AGENT992 | 3 | 1 |
TKT00000057 | 2025-09-22T21:44:00 | CUST6142513 | +2349021991684 | Airtel | value_added_service | high | resolved | app | AGENT900 | 6 | 3 |
TKT00000058 | 2025-09-03T17:37:00 | CUST7393435 | +2349050682609 | Glo | billing_dispute | medium | closed | call_center | AGENT284 | 68 | 5 |
TKT00000059 | 2025-09-08T21:47:00 | CUST1824798 | +2349088571907 | 9mobile | billing_dispute | high | resolved | call_center | AGENT674 | 22 | 2 |
TKT00000060 | 2025-09-16T20:59:00 | CUST2254398 | +2348183632980 | 9mobile | data_not_working | medium | closed | call_center | AGENT787 | 65 | 3 |
TKT00000061 | 2025-09-12T11:00:00 | CUST9444796 | +2347012652364 | Airtel | recharge_failed | medium | resolved | call_center | AGENT355 | 61 | 5 |
TKT00000062 | 2025-09-18T13:27:00 | CUST3513014 | +2349076403548 | Airtel | data_not_working | critical | resolved | email | AGENT238 | 3 | 3 |
TKT00000063 | 2025-09-12T06:36:00 | CUST7247860 | +2349079631688 | Airtel | roaming_issue | high | in_progress | call_center | AGENT278 | null | null |
TKT00000064 | 2025-09-07T04:21:00 | CUST8234546 | +2347013993973 | Airtel | recharge_failed | medium | in_progress | call_center | AGENT239 | null | null |
TKT00000065 | 2025-09-03T10:17:00 | CUST4983131 | +2348083234471 | Airtel | network_issue | medium | in_progress | app | AGENT645 | null | null |
TKT00000066 | 2025-09-15T03:09:00 | CUST8549254 | +2349062929253 | MTN | value_added_service | low | resolved | app | AGENT366 | 77 | 2 |
TKT00000067 | 2025-09-09T22:34:00 | CUST3778890 | +2349061824376 | MTN | billing_dispute | high | closed | app | AGENT585 | 11 | 1 |
TKT00000068 | 2025-09-24T00:17:00 | CUST8804526 | +2347039152436 | MTN | recharge_failed | medium | resolved | social_media | AGENT469 | 70 | 1 |
TKT00000069 | 2025-09-02T11:52:00 | CUST4319123 | +2349071762741 | Airtel | value_added_service | high | open | call_center | AGENT823 | null | null |
TKT00000070 | 2025-09-14T12:59:00 | CUST2533498 | +2348170998443 | 9mobile | sim_issue | low | closed | call_center | AGENT300 | 128 | 3 |
TKT00000071 | 2025-09-25T11:28:00 | CUST3733674 | +2347082399378 | Airtel | roaming_issue | low | resolved | email | AGENT598 | 123 | 3 |
TKT00000072 | 2025-09-14T07:37:00 | CUST5235818 | +2348138194714 | MTN | network_issue | low | resolved | call_center | AGENT663 | 100 | 3 |
TKT00000073 | 2025-09-08T10:33:00 | CUST2216733 | +2349081902285 | 9mobile | sim_issue | medium | closed | call_center | AGENT957 | 58 | 1 |
TKT00000074 | 2025-09-25T11:15:00 | CUST3958327 | +2349017779053 | Airtel | value_added_service | medium | closed | call_center | AGENT817 | 48 | 1 |
TKT00000075 | 2025-09-11T08:55:00 | CUST3903411 | +2348027743291 | Airtel | sim_issue | medium | resolved | app | AGENT275 | 71 | 5 |
TKT00000076 | 2025-09-19T04:12:00 | CUST2687294 | +2348060226699 | MTN | roaming_issue | medium | closed | email | AGENT518 | 34 | 5 |
TKT00000077 | 2025-09-18T23:17:00 | CUST2942956 | +2349058941298 | Glo | sim_issue | high | open | call_center | AGENT504 | null | null |
TKT00000078 | 2025-09-06T00:34:00 | CUST1871239 | +2349056598254 | Glo | network_issue | medium | resolved | email | AGENT535 | 50 | 5 |
TKT00000079 | 2025-09-24T21:23:00 | CUST3664485 | +2348023063221 | Airtel | data_not_working | critical | resolved | call_center | AGENT928 | 4 | 2 |
TKT00000080 | 2025-09-26T13:52:00 | CUST1375560 | +2348084402755 | Airtel | call_quality | high | in_progress | walk_in | AGENT196 | null | null |
TKT00000081 | 2025-09-06T00:56:00 | CUST1516756 | +2349060451504 | MTN | value_added_service | medium | resolved | call_center | AGENT892 | 59 | 1 |
TKT00000082 | 2025-09-03T23:18:00 | CUST4190105 | +2347055443255 | Glo | sim_issue | medium | resolved | call_center | AGENT153 | 54 | 4 |
TKT00000083 | 2025-09-05T06:59:00 | CUST4750181 | +2347065323200 | MTN | call_quality | high | resolved | call_center | AGENT916 | 10 | 1 |
TKT00000084 | 2025-09-02T19:27:00 | CUST5017790 | +2348125386187 | Airtel | network_issue | high | resolved | email | AGENT139 | 5 | 1 |
TKT00000085 | 2025-09-26T04:59:00 | CUST9277298 | +2349038359880 | MTN | billing_dispute | critical | closed | call_center | AGENT826 | 1 | 2 |
TKT00000086 | 2025-09-10T11:34:00 | CUST2464410 | +2348111177486 | Glo | account_query | high | resolved | walk_in | AGENT853 | 20 | 2 |
TKT00000087 | 2025-09-16T20:05:00 | CUST2012210 | +2347033955554 | MTN | billing_dispute | medium | resolved | email | AGENT787 | 33 | 2 |
TKT00000088 | 2025-09-02T10:24:00 | CUST3990543 | +2347089684266 | Airtel | data_not_working | critical | resolved | social_media | AGENT541 | 1 | 3 |
TKT00000089 | 2025-09-29T11:13:00 | CUST8722042 | +2348130704305 | MTN | roaming_issue | critical | resolved | call_center | AGENT264 | 3 | 5 |
TKT00000090 | 2025-09-05T10:26:00 | CUST6002545 | +2348092592092 | 9mobile | sim_issue | low | closed | social_media | AGENT540 | 145 | 2 |
TKT00000091 | 2025-09-04T16:19:00 | CUST8246749 | +2348117358595 | Glo | sim_issue | medium | open | call_center | AGENT474 | null | null |
TKT00000092 | 2025-09-16T16:32:00 | CUST7581020 | +2348071085399 | Glo | billing_dispute | medium | resolved | walk_in | AGENT968 | 40 | 5 |
TKT00000093 | 2025-09-04T04:46:00 | CUST2463904 | +2349017127560 | Airtel | billing_dispute | low | closed | app | AGENT894 | 77 | 3 |
TKT00000094 | 2025-09-05T23:10:00 | CUST7026308 | +2348021647792 | Airtel | value_added_service | low | resolved | walk_in | AGENT377 | 96 | 1 |
TKT00000095 | 2025-09-27T05:36:00 | CUST6485613 | +2348073239857 | Glo | network_issue | critical | closed | call_center | AGENT977 | 3 | 4 |
TKT00000096 | 2025-09-21T01:41:00 | CUST4671328 | +2348140179331 | MTN | account_query | high | closed | call_center | AGENT573 | 4 | 2 |
TKT00000097 | 2025-09-06T17:00:00 | CUST3657622 | +2348121285921 | Airtel | value_added_service | high | resolved | call_center | AGENT253 | 21 | 4 |
TKT00000098 | 2025-09-26T23:31:00 | CUST5713101 | +2348051748371 | Glo | value_added_service | low | resolved | email | AGENT832 | 85 | 1 |
TKT00000099 | 2025-09-30T20:26:00 | CUST8294487 | +2348090560729 | 9mobile | call_quality | medium | resolved | app | AGENT179 | 38 | 5 |
TKT00000100 | 2025-09-29T09:23:00 | CUST4860955 | +2349052885760 | Glo | value_added_service | critical | resolved | call_center | AGENT213 | 2 | 5 |
End of preview. Expand in Data Studio
Customer Support Ticket Records
Dataset Description
Structured complaint and resolution logs from customer support channels
Dataset Information
- Category: Customer and User Behavior
- Format: CSV, Parquet
- Rows: 300,000
- Columns: 12
- Date Generated: 2025-10-05
- Location:
data/customer_support_ticket_records/
Schema
| Column | Type | Sample Values |
|---|---|---|
ticket_id |
String | TKT00000001 |
created_at |
Datetime | 2025-09-13 16:40:00 |
customer_id |
String | CUST7722393 |
phone_number |
String | +2349068845997 |
operator |
String | MTN |
issue_type |
String | account_query |
priority |
String | high |
status |
String | closed |
channel |
String | call_center |
assigned_to |
String | AGENT888 |
resolution_time_hours |
Float | 15.0 |
customer_satisfaction |
Float | 5.0 |
Sample Data
ticket_id created_at customer_id phone_number operator issue_type priority status channel assigned_to resolution_time_hours customer_satisfaction
TKT00000001 2025-09-13 16:40:00 CUST7722393 +2349068845997 MTN account_query high closed call_center AGENT888 15.0 5.0
TKT00000002 2025-10-01 20:11:00 CUST9194960 +2348087601565 Airtel data_not_working critical resolved app AGENT595 1.0 2.0
TKT00000003 2025-09-12 23:54:00 CUST1743764 +2349085521648 9mobile network_issue low closed social_media AGENT310 89.0 5.0
Nigerian Context
This dataset incorporates authentic Nigerian telecommunications characteristics:
- Geographic Coverage: Major Nigerian cities including Lagos, Abuja, Kano, Port Harcourt, Ibadan
- Operators: MTN, Airtel, Glo, 9mobile with realistic market shares
- Phone Numbers: Nigerian format (+234 prefixes)
- Currency: Nigerian Naira (NGN)
- Time Zone: West Africa Time (WAT, UTC+1)
- Network Types: 2G, 3G, 4G, 5G distribution
File Formats
CSV
data/customer_support_ticket_records/customer_support_ticket_records.csv
Parquet (Recommended)
data/customer_support_ticket_records/customer_support_ticket_records.parquet
Loading the Dataset
Python (Pandas)
import pandas as pd
# Load CSV
df = pd.read_csv('data/customer_support_ticket_records/customer_support_ticket_records.csv')
# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/customer_support_ticket_records/customer_support_ticket_records.parquet')
Python (PyArrow)
import pyarrow.parquet as pq
# Load Parquet
table = pq.read_table('data/customer_support_ticket_records/customer_support_ticket_records.parquet')
df = table.to_pandas()
License
MIT License - For educational and research purposes
Citation
Nigerian Telecom Datasets - Customer Support Ticket Records
Generated: 2025-10-05
Category: Customer and User Behavior
Rows: 300,000
Related Datasets
This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.
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