| [ |
| { |
| "convo_id": 3592, |
| "scenario": { |
| "personal": { |
| "customer_name": "crystal minh", |
| "email": "cminh730@email.com", |
| "member_level": "bronze", |
| "phone": "(977) 625-2661", |
| "username": "cminh730" |
| }, |
| "order": { |
| "street_address": "6821 1st ave", |
| "full_address": "6821 1st ave san mateo, ny 75227", |
| "city": "san mateo", |
| "num_products": "1", |
| "order_id": "3348917502", |
| "packaging": "yes", |
| "payment_method": "credit card", |
| "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/michael_kors-jeans.jpeg'}]", |
| "purchase_date": "2019-11-06", |
| "state": "ny", |
| "zip_code": "75227" |
| }, |
| "product": { |
| "names": [ |
| "michael_kors jeans" |
| ], |
| "amounts": [ |
| 94 |
| ] |
| }, |
| "flow": "product_defect", |
| "subflow": "return_size" |
| }, |
| "original": [ |
| [ |
| "agent", |
| "Hi!" |
| ], |
| [ |
| "agent", |
| "How can I help you?" |
| ], |
| [ |
| "customer", |
| "Hi! I need to return an item, can you help me with that?" |
| ], |
| [ |
| "agent", |
| "sure, may I have your name please?" |
| ], |
| [ |
| "customer", |
| "Crystal Minh" |
| ], |
| [ |
| "agent", |
| "thanks, may I ask the reason for the return?" |
| ], |
| [ |
| "action", |
| "Account has been pulled up for Crystal Minh." |
| ], |
| [ |
| "customer", |
| "I got the wrong size." |
| ], |
| [ |
| "agent", |
| "ok, may I have your username, email address and order ID please?" |
| ], |
| [ |
| "customer", |
| "Username: cminh730" |
| ], |
| [ |
| "customer", |
| "cminh730@email.com" |
| ], |
| [ |
| "customer", |
| "Order ID: 3348917502" |
| ], |
| [ |
| "action", |
| "Purchase validation in progress ..." |
| ], |
| [ |
| "agent", |
| "thanks so much! What is your membership level Crystal?" |
| ], |
| [ |
| "customer", |
| "I'm a bronze" |
| ], |
| [ |
| "agent", |
| "ok, was the purchase made in the last 90 days?" |
| ], |
| [ |
| "customer", |
| "No, I bought it in November." |
| ], |
| [ |
| "agent", |
| "ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with?" |
| ], |
| [ |
| "customer", |
| "What if I ask really, really nicely?" |
| ], |
| [ |
| "agent", |
| "I can escalate to my manager if you'd like" |
| ], |
| [ |
| "agent", |
| "I'd just need your phone number." |
| ], |
| [ |
| "customer", |
| "(977) 625-2661" |
| ], |
| [ |
| "action", |
| "Details of (977) 625-2661 have been entered." |
| ], |
| [ |
| "action", |
| "The manager has been notified." |
| ], |
| [ |
| "customer", |
| "I'll look forward to hearing from them." |
| ], |
| [ |
| "customer", |
| "Thanks for trying to help." |
| ], |
| [ |
| "agent", |
| "OK, I have let my manager know, they will give you a call. Sorry I couldn't be of more assistance!" |
| ], |
| [ |
| "agent", |
| "Have a great night!" |
| ], |
| [ |
| "customer", |
| "That's it. Take care." |
| ] |
| ], |
| "delexed": [ |
| { |
| "speaker": "agent", |
| "text": "hi!", |
| "turn_count": 1, |
| "targets": [ |
| "return_size", |
| "retrieve_utterance", |
| null, |
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| 87 |
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| "text": "how can i help you?", |
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| { |
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| "text": "hi! i need to return an item, can you help me with that?", |
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| { |
| "speaker": "agent", |
| "text": "sure, may i have your name please?", |
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| { |
| "speaker": "customer", |
| "text": "crystal minh", |
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| { |
| "speaker": "agent", |
| "text": "thanks, may i ask the reason for the return?", |
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| "return_size", |
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| { |
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| "text": "account has been pulled up for crystal minh.", |
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| "text": "i got the wrong size.", |
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| null, |
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| { |
| "speaker": "agent", |
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| { |
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| { |
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| "text": "purchase validation in progress ...", |
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| "return_size", |
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| [ |
| "cminh730", |
| "cminh730@email.com", |
| "3348917502" |
| ], |
| -1 |
| ], |
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| }, |
| { |
| "speaker": "agent", |
| "text": "thanks so much! what is your membership level crystal?", |
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| }, |
| { |
| "speaker": "agent", |
| "text": "ok, was the purchase made in the last 90 days?", |
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| { |
| "speaker": "customer", |
| "text": "no, i bought it in november.", |
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| }, |
| { |
| "speaker": "agent", |
| "text": "ok, unfortunately because it has been more than 90 days we cannot accept the return. would there be anything else i can help you with?", |
| "turn_count": 18, |
| "targets": [ |
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| }, |
| { |
| "speaker": "customer", |
| "text": "what if i ask really, really nicely?", |
| "turn_count": 19, |
| "targets": [ |
| "return_size", |
| null, |
| null, |
| [], |
| -1 |
| ], |
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| }, |
| { |
| "speaker": "agent", |
| "text": "i can escalate to my manager if you'd like", |
| "turn_count": 20, |
| "targets": [ |
| "return_size", |
| "retrieve_utterance", |
| null, |
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| 89 |
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| { |
| "speaker": "agent", |
| "text": "i'd just need your phone number.", |
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| "targets": [ |
| "return_size", |
| "retrieve_utterance", |
| null, |
| [], |
| 19 |
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| { |
| "speaker": "customer", |
| "text": "<phone>", |
| "turn_count": 22, |
| "targets": [ |
| "return_size", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "action", |
| "text": "details of <phone> have been entered.", |
| "turn_count": 23, |
| "targets": [ |
| "return_size", |
| "take_action", |
| "enter-details", |
| [ |
| "(977) 625-2661" |
| ], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "action", |
| "text": "the manager has been notified.", |
| "turn_count": 24, |
| "targets": [ |
| "return_size", |
| "take_action", |
| "notify-team", |
| [ |
| "manager" |
| ], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "i'll look forward to hearing from them.", |
| "turn_count": 25, |
| "targets": [ |
| "return_size", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "thanks for trying to help.", |
| "turn_count": 26, |
| "targets": [ |
| "return_size", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "ok, i have let my manager know, they will give you a call. sorry i couldn't be of more assistance!", |
| "turn_count": 27, |
| "targets": [ |
| "return_size", |
| "retrieve_utterance", |
| null, |
| [], |
| 50 |
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| }, |
| { |
| "speaker": "agent", |
| "text": "have a great night!", |
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| "targets": [ |
| "return_size", |
| "retrieve_utterance", |
| null, |
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| 52 |
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| }, |
| { |
| "speaker": "customer", |
| "text": "that's it. take care.", |
| "turn_count": 29, |
| "targets": [ |
| "return_size", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| } |
| ] |
| }, |
| { |
| "convo_id": 9489, |
| "scenario": { |
| "personal": { |
| "customer_name": "alessandro phoenix", |
| "email": "aphoenix939@email.com", |
| "member_level": "gold", |
| "phone": "(727) 760-7806", |
| "username": "aphoenix939" |
| }, |
| "order": { |
| "street_address": "8865 lexington ave", |
| "full_address": "8865 lexington ave la fayette, tx 86229", |
| "city": "la fayette", |
| "num_products": "1", |
| "order_id": "7916676427", |
| "packaging": "yes", |
| "payment_method": "credit card", |
| "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/michael_kors-shirt.jpeg'}]", |
| "purchase_date": "2019-11-20", |
| "state": "tx", |
| "zip_code": "86229" |
| }, |
| "product": { |
| "names": [ |
| "michael_kors shirt" |
| ], |
| "amounts": [ |
| 69 |
| ] |
| }, |
| "flow": "product_defect", |
| "subflow": "refund_status" |
| }, |
| "original": [ |
| [ |
| "agent", |
| "good afternoon, how can I help you?" |
| ], |
| [ |
| "customer", |
| "just wanted to check on the status of a refund" |
| ], |
| [ |
| "agent", |
| "sure, would you give me your full name or account ID" |
| ], |
| [ |
| "customer", |
| "Alessandro Phoenix" |
| ], |
| [ |
| "customer", |
| "aphoenix939" |
| ], |
| [ |
| "action", |
| "Account has been pulled up for Alessandro Phoenix." |
| ], |
| [ |
| "agent", |
| "additional to this you would give me the order ID and email" |
| ], |
| [ |
| "agent", |
| "please" |
| ], |
| [ |
| "customer", |
| "7916676427" |
| ], |
| [ |
| "customer", |
| "aphoenix939@email.com" |
| ], |
| [ |
| "customer", |
| "no worries" |
| ], |
| [ |
| "action", |
| "Purchase validation in progress ..." |
| ], |
| [ |
| "agent", |
| "everything in order, soon I will indicate the status of your refund." |
| ], |
| [ |
| "customer", |
| "great" |
| ], |
| [ |
| "customer", |
| "let me know" |
| ], |
| [ |
| "agent", |
| "It is currently in progress and the payment method with which it is being processed is online towards your credit card." |
| ], |
| [ |
| "customer", |
| "how much long till it is refunded" |
| ], |
| [ |
| "agent", |
| "less than a week" |
| ], |
| [ |
| "customer", |
| "great thanks for your help" |
| ], |
| [ |
| "agent", |
| "a pleasure to help you" |
| ], |
| [ |
| "agent", |
| "have a nice day" |
| ] |
| ], |
| "delexed": [ |
| { |
| "speaker": "agent", |
| "text": "good afternoon, how can i help you?", |
| "turn_count": 1, |
| "targets": [ |
| "refund_status", |
| "retrieve_utterance", |
| null, |
| [], |
| 45 |
| ], |
| "candidates": [ |
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| }, |
| { |
| "speaker": "customer", |
| "text": "just wanted to check on the status of a refund", |
| "turn_count": 2, |
| "targets": [ |
| "refund_status", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "sure, would you give me your full name or account id", |
| "turn_count": 3, |
| "targets": [ |
| "refund_status", |
| "retrieve_utterance", |
| null, |
| [], |
| 77 |
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| }, |
| { |
| "speaker": "customer", |
| "text": "alessandro phoenix", |
| "turn_count": 4, |
| "targets": [ |
| "refund_status", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "<username>", |
| "turn_count": 5, |
| "targets": [ |
| "refund_status", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "action", |
| "text": "account has been pulled up for alessandro phoenix.", |
| "turn_count": 6, |
| "targets": [ |
| "refund_status", |
| "take_action", |
| "pull-up-account", |
| [ |
| "alessandro phoenix" |
| ], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "additional to this you would give me the order id and email", |
| "turn_count": 7, |
| "targets": [ |
| "refund_status", |
| "retrieve_utterance", |
| null, |
| [], |
| 59 |
| ], |
| "candidates": [ |
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| 4502, |
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| { |
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| "refund_status", |
| null, |
| null, |
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| }, |
| { |
| "speaker": "customer", |
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| "refund_status", |
| null, |
| null, |
| [], |
| -1 |
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| }, |
| { |
| "speaker": "customer", |
| "text": "no worries", |
| "turn_count": 11, |
| "targets": [ |
| "refund_status", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "action", |
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| "turn_count": 12, |
| "targets": [ |
| "refund_status", |
| "take_action", |
| "validate-purchase", |
| [ |
| "aphoenix939", |
| "aphoenix939@email.com", |
| "7916676427" |
| ], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "everything in order, soon i will indicate the status of your refund.", |
| "turn_count": 13, |
| "targets": [ |
| "refund_status", |
| "retrieve_utterance", |
| null, |
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| 63 |
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| { |
| "speaker": "customer", |
| "text": "great", |
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| "targets": [ |
| "refund_status", |
| null, |
| null, |
| [], |
| -1 |
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| { |
| "speaker": "customer", |
| "text": "let me know", |
| "turn_count": 15, |
| "targets": [ |
| "refund_status", |
| null, |
| null, |
| [], |
| -1 |
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| }, |
| { |
| "speaker": "agent", |
| "text": "it is currently in progress and the payment method with which it is being processed is online towards your credit card.", |
| "turn_count": 16, |
| "targets": [ |
| "refund_status", |
| "retrieve_utterance", |
| null, |
| [], |
| 78 |
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| }, |
| { |
| "speaker": "customer", |
| "text": "how much long till it is refunded", |
| "turn_count": 17, |
| "targets": [ |
| "refund_status", |
| null, |
| null, |
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| -1 |
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| }, |
| { |
| "speaker": "agent", |
| "text": "less than a week", |
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| { |
| "speaker": "customer", |
| "text": "great thanks for your help", |
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| null, |
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| { |
| "speaker": "agent", |
| "text": "a pleasure to help you", |
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| "speaker": "agent", |
| "text": "have a nice day", |
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| 53 |
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| } |
| ] |
| }, |
| { |
| "convo_id": 3695, |
| "scenario": { |
| "personal": { |
| "customer_name": "joyce wu", |
| "member_level": "bronze", |
| "phone": "(859) 787-9085" |
| }, |
| "order": { |
| "street_address": "9998 lincoln ave", |
| "full_address": "9998 lincoln ave raleigh, mi 14573", |
| "city": "raleigh", |
| "state": "mi", |
| "zip_code": "14573" |
| }, |
| "product": { |
| "names": [], |
| "amounts": [] |
| }, |
| "flow": "storewide_query", |
| "subflow": "timing_4" |
| }, |
| "original": [ |
| [ |
| "customer", |
| "HEY HO!" |
| ], |
| [ |
| "agent", |
| "good afternoon, how can I help you?" |
| ], |
| [ |
| "customer", |
| "I've got a promo code and I want to know when they expire." |
| ], |
| [ |
| "customer", |
| "I'd like to use it to buy some hats for my cat." |
| ], |
| [ |
| "agent", |
| "sure! let me check that." |
| ], |
| [ |
| "agent", |
| "one moment please" |
| ], |
| [ |
| "customer", |
| "Some people think it's funny to put hats on cats...I do not feel that way." |
| ], |
| [ |
| "agent", |
| "cats deserve to look good too" |
| ], |
| [ |
| "customer", |
| "exactly!" |
| ], |
| [ |
| "agent", |
| "ok, just to verify you already tried to use the code?" |
| ], |
| [ |
| "customer", |
| "No, I just want to see how long they last for." |
| ], |
| [ |
| "agent", |
| "Ok, sorry for the doubt and I will answer your question." |
| ], |
| [ |
| "agent", |
| "one moment please" |
| ], |
| [ |
| "action", |
| "Searching the FAQ pages ..." |
| ], |
| [ |
| "action", |
| "System Action: search timing" |
| ], |
| [ |
| "action", |
| "FAQ answer related to timing (question4) was selected." |
| ], |
| [ |
| "agent", |
| "Ok, all promo codes expire after 7 days without fail." |
| ], |
| [ |
| "customer", |
| "Perfect. Thanks" |
| ], |
| [ |
| "agent", |
| "not problem! a pleasure to help you and your cat too" |
| ], |
| [ |
| "customer", |
| "That's all, have a great day! Don't forget to spay or neuter your pet!" |
| ], |
| [ |
| "agent", |
| "have a nice day" |
| ], |
| [ |
| "agent", |
| "I won't" |
| ] |
| ], |
| "delexed": [ |
| { |
| "speaker": "customer", |
| "text": "hey ho!", |
| "turn_count": 1, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "good afternoon, how can i help you?", |
| "turn_count": 2, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 84 |
| ], |
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| }, |
| { |
| "speaker": "customer", |
| "text": "i've got a promo code and i want to know when they expire.", |
| "turn_count": 3, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "i'd like to use it to buy some hats for my cat.", |
| "turn_count": 4, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "sure! let me check that.", |
| "turn_count": 5, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 16 |
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| }, |
| { |
| "speaker": "agent", |
| "text": "one moment please", |
| "turn_count": 6, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 26 |
| ], |
| "candidates": [ |
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| 5002, |
| 1225, |
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| 15331, |
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| 30333, |
| 18581, |
| 9343, |
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| 14877, |
| 28319, |
| 30865, |
| 23276, |
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| 2352, |
| 13342, |
| 21841, |
| 32593, |
| 322, |
| 32899 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "some people think it's funny to put hats on cats...i do not feel that way.", |
| "turn_count": 7, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "cats deserve to look good too", |
| "turn_count": 8, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 54 |
| ], |
| "candidates": [ |
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| 13198, |
| 17235, |
| 31107, |
| 4278, |
| 17500, |
| 707, |
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| 18719, |
| 24352, |
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| 28800, |
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| 114, |
| 21232, |
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| 12465, |
| 12642, |
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| 30938, |
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| 32610, |
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| 10442, |
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| 131, |
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| 9497 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "exactly!", |
| "turn_count": 9, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "ok, just to verify you already tried to use the code?", |
| "turn_count": 10, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 77 |
| ], |
| "candidates": [ |
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| 7466, |
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| 127, |
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| 33233, |
| 26117 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "no, i just want to see how long they last for.", |
| "turn_count": 11, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "ok, sorry for the doubt and i will answer your question.", |
| "turn_count": 12, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 43 |
| ], |
| "candidates": [ |
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| 4904, |
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| 218, |
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| ] |
| }, |
| { |
| "speaker": "agent", |
| "text": "one moment please", |
| "turn_count": 13, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 65 |
| ], |
| "candidates": [ |
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| 11396, |
| 15080, |
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| 3017, |
| 7283, |
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| 27406, |
| 3347, |
| 14105, |
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| 19292, |
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| 1151, |
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| 4384, |
| 11586, |
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| ] |
| }, |
| { |
| "speaker": "action", |
| "text": "searching the faq pages ...", |
| "turn_count": 14, |
| "targets": [ |
| "timing", |
| "take_action", |
| "search-faq", |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "action", |
| "text": "system action: search timing", |
| "turn_count": 15, |
| "targets": [ |
| "timing", |
| "take_action", |
| "search-timing", |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "action", |
| "text": "faq answer related to timing (question4) was selected.", |
| "turn_count": 16, |
| "targets": [ |
| "timing", |
| "take_action", |
| "select-faq", |
| [ |
| "timing_4" |
| ], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "ok, all promo codes expire after 7 days without fail.", |
| "turn_count": 17, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 9 |
| ], |
| "candidates": [ |
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| 534, |
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| 11035, |
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| 31057, |
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| 30540, |
| 18054, |
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| 3442, |
| 24045, |
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| 19927, |
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| 35138, |
| 14041 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "perfect. thanks", |
| "turn_count": 18, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "not problem! a pleasure to help you and your cat too", |
| "turn_count": 19, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 5 |
| ], |
| "candidates": [ |
| 699, |
| 1195, |
| 39789, |
| 25572, |
| 14019, |
| 59795, |
| 1224, |
| 2508, |
| 9189, |
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| 19913, |
| 25660, |
| 34553, |
| 16516, |
| 23734, |
| 10970, |
| 11596, |
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| 7238, |
| 22832, |
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| 21133, |
| 12995, |
| 17042, |
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| 16320, |
| 2707, |
| 6587, |
| 11212, |
| 10550, |
| 34514, |
| 826, |
| 23322, |
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| 23205, |
| 13880, |
| 20546, |
| 34292, |
| 8441, |
| 33886, |
| 28440, |
| 6838, |
| 8737, |
| 28080, |
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| 20161, |
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| 4801, |
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| 16268, |
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| 2472, |
| 925, |
| 5087, |
| 12432, |
| 21544, |
| 2721, |
| 14376, |
| 2886, |
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| 36061, |
| 18158, |
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| 17815, |
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| 32340, |
| 4503, |
| 20582, |
| 26701, |
| 22205, |
| 14921, |
| 38243, |
| 4711, |
| 13125, |
| 36379, |
| 7036, |
| 24524, |
| 37042, |
| 11720, |
| 11499, |
| 39482, |
| 34962, |
| 18056, |
| 2221, |
| 15541, |
| 34857, |
| 1833, |
| 17399, |
| 35623, |
| 1444, |
| 18258 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "that's all, have a great day! don't forget to spay or neuter your pet!", |
| "turn_count": 20, |
| "targets": [ |
| "timing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "have a nice day", |
| "turn_count": 21, |
| "targets": [ |
| "timing", |
| "retrieve_utterance", |
| null, |
| [], |
| 58 |
| ], |
| "candidates": [ |
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| 18159, |
| 5578, |
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| 13171, |
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| 4066, |
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| 14380, |
| 3450, |
| 18595, |
| 13598, |
| 33768, |
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| 34430, |
| 15215, |
| 12628, |
| 3970, |
| 4577, |
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| 31626, |
| 24178, |
| 5971, |
| 3030, |
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| 31541, |
| 7338, |
| 21924, |
| 25035, |
| 1674, |
| 30746, |
| 14223, |
| 17895, |
| 16925, |
| 3491, |
| 38011, |
| 30218, |
| 12139, |
| 5375, |
| 3113, |
| 30301, |
| 12329, |
| 79, |
| 38101, |
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| 17534, |
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| 3621, |
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| 175, |
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| 34601, |
| 23710, |
| 9567, |
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| 12121, |
| 5566, |
| 7125, |
| 659, |
| 8419, |
| 15320, |
| 6792, |
| 35020, |
| 9626, |
| 16527, |
| 1017, |
| 34367, |
| 26341, |
| 29264, |
| 17446, |
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| { |
| "convo_id": 5798, |
| "scenario": { |
| "personal": { |
| "account_id": "xjiw8ufp3b", |
| "customer_name": "crystal minh", |
| "email": "cminh948@email.com", |
| "member_level": "silver", |
| "phone": "(656) 332-6844", |
| "username": "cminh948" |
| }, |
| "order": { |
| "street_address": "9723 primrose ave", |
| "full_address": "9723 primrose ave newark, mi 85971", |
| "city": "newark", |
| "num_products": "3", |
| "order_id": "4870952797", |
| "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", |
| "purchase_date": "2020-03-30", |
| "shipping_status": "in transit", |
| "state": "mi", |
| "zip_code": "85971" |
| }, |
| "product": { |
| "names": [ |
| "tommy_hilfiger shirt", |
| "michael_kors shirt", |
| "michael_kors shirt" |
| ], |
| "amounts": [ |
| 94, |
| 79, |
| 54 |
| ] |
| }, |
| "flow": "shipping_issue", |
| "subflow": "manage" |
| }, |
| "original": [ |
| [ |
| "agent", |
| "Welcome to AcmeBrands! How can I help you?" |
| ], |
| [ |
| "customer", |
| "Hello, I would like to change my shipping deatails as they have changed recently due to a move" |
| ], |
| [ |
| "agent", |
| "I would be happy to help you with that" |
| ], |
| [ |
| "agent", |
| "Is there an outstanding order?" |
| ], |
| [ |
| "agent", |
| "Or is this just an update to your account?" |
| ], |
| [ |
| "customer", |
| "Yes my order id is 4870952797" |
| ], |
| [ |
| "agent", |
| "What is your name please?" |
| ], |
| [ |
| "customer", |
| "Crystal Minh" |
| ], |
| [ |
| "action", |
| "Account has been pulled up for Crystal Minh." |
| ], |
| [ |
| "agent", |
| "What is the shipping status of the order?" |
| ], |
| [ |
| "customer", |
| "In Transit" |
| ], |
| [ |
| "action", |
| "Shipping status of In Transit has been noted." |
| ], |
| [ |
| "agent", |
| "Next I need to validate your purchase. I will need your username and email." |
| ], |
| [ |
| "customer", |
| "cminh948, cminh948@email.com" |
| ], |
| [ |
| "action", |
| "Purchase validation in progress ..." |
| ], |
| [ |
| "agent", |
| "thank you" |
| ], |
| [ |
| "agent", |
| "and the new address please?" |
| ], |
| [ |
| "customer", |
| "9756 Primrose Street Newark, MI 85971" |
| ], |
| [ |
| "action", |
| "Order has been updated with Change address." |
| ], |
| [ |
| "agent", |
| "All taken care of!" |
| ], |
| [ |
| "agent", |
| "Is there anything else today?" |
| ], |
| [ |
| "customer", |
| "Thank you that is all" |
| ], |
| [ |
| "agent", |
| "Have a great one!" |
| ] |
| ], |
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| { |
| "speaker": "agent", |
| "text": "welcome to acmebrands! how can i help you?", |
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| }, |
| { |
| "convo_id": 3647, |
| "scenario": { |
| "personal": { |
| "customer_name": "norman bouchard", |
| "member_level": "guest", |
| "phone": "(480) 983-3323" |
| }, |
| "order": { |
| "street_address": "7092 1st ave", |
| "full_address": "7092 1st ave raleigh, ca 46681", |
| "city": "raleigh", |
| "num_products": "3", |
| "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", |
| "state": "ca", |
| "zip_code": "46681" |
| }, |
| "product": { |
| "names": [ |
| "michael_kors jeans", |
| "tommy_hilfiger jeans", |
| "tommy_hilfiger boots" |
| ], |
| "amounts": [ |
| 49, |
| 79, |
| 54 |
| ] |
| }, |
| "flow": "storewide_query", |
| "subflow": "pricing_3" |
| }, |
| "original": [ |
| [ |
| "agent", |
| "Hello, how can i help you" |
| ], |
| [ |
| "customer", |
| "Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping" |
| ], |
| [ |
| "customer", |
| "Do you know how much that costs?" |
| ], |
| [ |
| "action", |
| "Searching the FAQ pages ..." |
| ], |
| [ |
| "action", |
| "System Action: search pricing" |
| ], |
| [ |
| "agent", |
| "You want to know how much overnight shipping is, correct?" |
| ], |
| [ |
| "customer", |
| "yes" |
| ], |
| [ |
| "customer", |
| "like how much it costs" |
| ], |
| [ |
| "customer", |
| "I imagine that there is an extra fee" |
| ], |
| [ |
| "customer", |
| "i want these clothes quickly" |
| ], |
| [ |
| "customer", |
| "but I can't afford to pay too much" |
| ], |
| [ |
| "agent", |
| "The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that." |
| ], |
| [ |
| "customer", |
| "oh wow" |
| ], |
| [ |
| "customer", |
| "that's kind of expensive" |
| ], |
| [ |
| "action", |
| "FAQ answer related to pricing (question3) was selected." |
| ], |
| [ |
| "agent", |
| "Yes it is expensive." |
| ], |
| [ |
| "customer", |
| "okay, well that's good to know" |
| ], |
| [ |
| "agent", |
| "But they will come fast." |
| ], |
| [ |
| "agent", |
| "Do you need anymore help?" |
| ], |
| [ |
| "customer", |
| "maybe I will just wear some old clothes to the party" |
| ], |
| [ |
| "customer", |
| "no, that's it" |
| ], |
| [ |
| "agent", |
| "Okay have a great day!" |
| ], |
| [ |
| "customer", |
| "i just needed to know about the shipping" |
| ] |
| ], |
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| { |
| "speaker": "agent", |
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| 17007, |
| 22096, |
| 25819, |
| 4427 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "yes", |
| "turn_count": 7, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "like how much it costs", |
| "turn_count": 8, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "i imagine that there is an extra fee", |
| "turn_count": 9, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "i want these clothes quickly", |
| "turn_count": 10, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "but i can't afford to pay too much", |
| "turn_count": 11, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "the rate is for 39.99 for items 5 lbs or less. and <amount>.99 for items of 10 lbs or lesss and 69.99 for items over that.", |
| "turn_count": 12, |
| "targets": [ |
| "pricing", |
| "retrieve_utterance", |
| null, |
| [], |
| 22 |
| ], |
| "candidates": [ |
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| 15528, |
| 1055, |
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| 28012, |
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| 8846, |
| 24684, |
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| 30203, |
| 30155, |
| 17888, |
| 33307, |
| 39823, |
| 3995, |
| 6973, |
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| 1510, |
| 1914, |
| 2230, |
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| 10355, |
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| 17505, |
| 33352, |
| 34718, |
| 19696, |
| 22944, |
| 5436, |
| 3468, |
| 5781, |
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| 14240, |
| 7067, |
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| 3592, |
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| 15228, |
| 37046, |
| 5394, |
| 35501, |
| 24353 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "oh wow", |
| "turn_count": 13, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "that's kind of expensive", |
| "turn_count": 14, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "action", |
| "text": "faq answer related to pricing (question3) was selected.", |
| "turn_count": 15, |
| "targets": [ |
| "pricing", |
| "take_action", |
| "select-faq", |
| [ |
| "pricing_3" |
| ], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "yes it is expensive.", |
| "turn_count": 16, |
| "targets": [ |
| "pricing", |
| "retrieve_utterance", |
| null, |
| [], |
| 24 |
| ], |
| "candidates": [ |
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| 27099, |
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| 23971, |
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| 16821, |
| 39142, |
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| 7574, |
| 18276, |
| 2500, |
| 16456, |
| 1204, |
| 38302, |
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| 14314, |
| 59485, |
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| 25613, |
| 30318, |
| 8378, |
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| 14480, |
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| 37836, |
| 38651, |
| 32297, |
| 21009, |
| 13561, |
| 16156, |
| 3752, |
| 17635, |
| 2529, |
| 35101, |
| 34636, |
| 59, |
| 35658, |
| 6412, |
| 31553, |
| 15179, |
| 9270, |
| 1860, |
| 5454, |
| 27891, |
| 3514, |
| 32054, |
| 30771, |
| 18813, |
| 16140, |
| 14158, |
| 5896, |
| 15776, |
| 809, |
| 15817, |
| 22416, |
| 32624, |
| 28277, |
| 17890, |
| 31060, |
| 14031, |
| 37066, |
| 29653, |
| 19775, |
| 9377, |
| 18128, |
| 38661, |
| 19339, |
| 7688, |
| 36792, |
| 4848, |
| 25066, |
| 16513, |
| 19620, |
| 24604, |
| 10585, |
| 19436, |
| 23969, |
| 26831, |
| 21345, |
| 9748, |
| 29118, |
| 8229, |
| 9484, |
| 14310, |
| 126, |
| 21971, |
| 36694, |
| 13619, |
| 19130 |
| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "okay, well that's good to know", |
| "turn_count": 17, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "but they will come fast.", |
| "turn_count": 18, |
| "targets": [ |
| "pricing", |
| "retrieve_utterance", |
| null, |
| [], |
| 83 |
| ], |
| "candidates": [ |
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| 29826, |
| 24159, |
| 16907, |
| 12214, |
| 7541, |
| 36150, |
| 8116, |
| 33647, |
| 14703, |
| 10955, |
| 27531, |
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| 2220, |
| 23009, |
| 33227, |
| 2655, |
| 10373, |
| 12741, |
| 10173, |
| 2077, |
| 25796, |
| 22713, |
| 18663, |
| 55, |
| 9021, |
| 21361, |
| 36816, |
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| 29892, |
| 35110, |
| 29972, |
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| 15505, |
| 16577, |
| 6619, |
| 11387, |
| 16370, |
| 39506, |
| 5078, |
| 7490, |
| 26401, |
| 24064, |
| 13068, |
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| 596, |
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| 25193, |
| 27295, |
| 8827, |
| 23107, |
| 19997, |
| 693, |
| 27268, |
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| 23506, |
| 16843, |
| 28671, |
| 30274, |
| 5430, |
| 30728, |
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| 19462 |
| ] |
| }, |
| { |
| "speaker": "agent", |
| "text": "do you need anymore help?", |
| "turn_count": 19, |
| "targets": [ |
| "pricing", |
| "retrieve_utterance", |
| null, |
| [], |
| 20 |
| ], |
| "candidates": [ |
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| ] |
| }, |
| { |
| "speaker": "customer", |
| "text": "maybe i will just wear some old clothes to the party", |
| "turn_count": 20, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "customer", |
| "text": "no, that's it", |
| "turn_count": 21, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| }, |
| { |
| "speaker": "agent", |
| "text": "okay have a great day!", |
| "turn_count": 22, |
| "targets": [ |
| "pricing", |
| "retrieve_utterance", |
| null, |
| [], |
| 99 |
| ], |
| "candidates": [ |
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| 37207, |
| 13225, |
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| 4769, |
| 32060, |
| 11, |
| 31987, |
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| 7377, |
| 10515, |
| 27035, |
| 1696, |
| 31847, |
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| 33194, |
| 39938, |
| 14272, |
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| 7383, |
| 15361, |
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| 532, |
| 37204, |
| 121, |
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| }, |
| { |
| "speaker": "customer", |
| "text": "i just needed to know about the shipping", |
| "turn_count": 23, |
| "targets": [ |
| "pricing", |
| null, |
| null, |
| [], |
| -1 |
| ], |
| "candidates": [] |
| } |
| ] |
| } |
| ] |
