Philippines_FAQs_Alpaca.csv

Question,Answer
Ano ang Philippine Local Government Interactive Dataset?,Ito ay pampublikong datos na may kinalaman sa mga nanunungkulan gaya ng kanilang nakuhang boto at init ng kumpetisyon noong eleksyon na kanilang naipanalo. Kasabay nito ang pagkalap ng datos tungkol sa pananalapi ng lokal na pamahalaan bilang proxy o sukat ng kalidad ng pamamalakad.
Ano ang layunin ng proyekto?,Layunin nitong palakasin ang bukas at responsableng lokal na pamamahala sa pamamagitan ng pagbibigay ng accessible na datos tungkol sa lokal na eleksyon at pananalapi ng mga lokal na pamahalaan.
Sino ang nasa likod ng proyekto?,Ang proyekto ay bahagi ng Program on Social and Political Change (PSPC) sa ilalim ng UP Center for Integrative and Development Studies (UP CIDS).
Sino ang UP CIDS?,Ang UP CIDS ay itinatag noong 1985 ni dating UP President Edgardo Angara bilang policy research unit ng UP System.
Sino ang PSPC?,"Ang Program on Social and Political Change (PSPC) ay naglalayong magbigay ng plataporma para maunawaan ang mga sosyo-politikal na kalagayan sa Pilipinas sa pamamagitan ng pagsasagawa ng empirical studies sa mga isyung panlipunan at pampulitika. Layunin nitong maghain ng policy recommendations at iba pang tugon para sa pamahalaan, social institutions, at iba’t-ibang organisasyon."
Anong uri ng datos ang matatagpuan sa dashboard?,"Makikita rito ang mga datos ukol sa: Lokal na Eleksyon: LGU, kandidato, bilang ng boto, posisyon, at taon ng halalan. Lokal na Pananalapi: alokasyon ng buwis ng pambansang gobyerno, gastos ng gobyerno na nakalaan sa pampublikong serbisyo, at iba pa."
Paano magagamit ang datos?,Ang interactive dashboard ay nagbibigay ng visual tools tulad ng graphs at charts na nagpapadali sa pagsusuri. Ang mga datos ay maaari ring ma-download para sa mas masusing pag-aaral ng mga mananaliksik.
Saan nakuha ang mga datos na ito?,"Ang fiscal data ay kinalap mula sa mga datos na publicly available sa website ng Department of Finance, Bureau of Local Government Finance. Ang election data ay nirequest mula sa Commission on Elections (COMELEC)"
Paano ma-access ang dataset?,"Pumunta lamang sa Resources section ng website upang maidownload ang dataset sa format na nais. Ang Philippine Local Government Interactive Dataset ay maaring madownload bilang isang Microsoft Excel worksheet, o Stata file."
Paano nakatutulong ang proyekto sa mga botante?,Makakatulong ito sa pagpapalawak ng kaalaman ng mga botante tungkol sa performance ng kanilang mga lokal na lider. Nagsusulong ito ng evidence-based policymaking upang gawing mas may konkretong batayan ang pagpili sa halalan.
Maaari bang magbigay ng feedback?,"Oo, hinihikayat ang mga gumagamit na magbigay ng feedback gamit ang upang makatulong sa patuloy na pag-validate ng mga datos at pagpapahusay ng platform."
WHAT IS THE ICT KNOWLEDGE PORTAL?,"The ICT Knowledge Portal (IKP) of the Department of Information and Communications Technology (DICT) is a repository of key ICT indicators used in the measurement of the information society. It is a dissemination platform of the Department of Information and Communications Technology (DICT) on statistical information consolidated from different sources. The IKP seeks to centralize national ICT data and metadata collections for ICT planning and policy formulation, research and general information. The Portal is managed by the Plans and Policy Monitoring and Evaluation Division of the National ICT Planning, Policy and Standards Bureau. The first phase of the Portal was developed with the support of the International Telecommunication Union."
What is the No Contact Apprehension Policy?,"The No Contact Apprehension Policy utilizes CCTV, digital cameras, and/or other gadgets or technology to capture videos and images to apprehend vehicles violating traffic laws, rules, and regulations."
What is its coverage?,The No Contact Apprehension Policy covers major thoroughfares in Metro Manila under MMDA jurisdiction.
Will the policy rid Metro Manila roads of MMDA Traffic Enforcers?,No. It was conceptualized to supplement the presence of MMDA Traffic Enforcers. Since there are still areas not covered by CCTVs.
"If I’m the registered owner and the current owner hasn’t processed the vehicle’s transfer of registration yet, will I still be penalized for a violation I did not commit?","No. If a previous owner (registered owner) receives the Notice, he or she may contact the NCAP Office and/or Traffic Adjudication Division (TAD), and submit a notarized Deed of Sale as evidence, as well as the name and address of the current owner."
How will the MMDA send the notice to violators?,Notices shall be sent through registered mail (PHLPost) for private owners of vehicles; while the bus company’s authorized liaison officer may pick up the notice at the MMDA Head Office Records Division.
What if the violator refuses to receive the Notice of Violation?,Traffic violators who refuse to receive or accept the notice issued to them without any valid reason shall be deemed to have received it by leaving a copy and submission of an affidavit of service or report attesting to the refusal of the violator to receive the notice.
Within how many days should a driver settle his/her violation under this policy?,Payment of fines and penalties shall be made within ten (10) working days upon receipt of the notice through any authorized and accredited payment channels.
Where should I pay to settle my violation?,"Physical Payment - You may pay your fine either at the MMDA Head Office located at the. Ground Floor or at the Robinson’s Galleria Satellite Office. Digital Payment – For digital payment channels, you may settle your violation through GCash, Maya, Bayad App, iCash, Landbank LinkBizPortal."
"If I don’t agree with the violation, how do I contest it?","The notice of violation contains a statement that the traffic violator shall have the right to file a protest before the MMDA Traffic Adjudication Division (TAD) within ten (10) days from receipt of the notice, and that failure to do so within the prescribed period shall be seen as a waiver of such right to contest the violation or present evidence as defense. Within fifteen (15) working days from receipt of an adverse TAD resolution, the aggrieved party may file an Appeal to the Office of the Chairman. The decision of the Office of the Chairman shall be final and executory, and no further appeal may be taken therefrom."
What will happen if I don’t pay the fine?,"If a violator fails to settle the assessed fines or penalties within ten (10) working days from the receipt of the notice, the vehicle license plate number shall be included in the Alarm list and payment will be required prior to the renewal of vehicle registration with the Land Transportation Office (LTO)."
Who will I contact if I have questions regarding my violations?,Contact the Redemption Office with the telephone number +632 8898 4200 loc. 4004. You can also directly contact the No Contact Apprehension Policy Office through their telephone number or send an email to ncap2@mmda.gov.ph.
How to pay fine using Gcash?,"Open GCash app, tap Bills, and choose Government category. Choose MMDA. Input amount and payment information. Confirm payment and save post transaction receipt. Payment will be reflected after validation by MMDA."
Ano ang TIN at paano ko makakakuha?,"Ang Tax Identification Number (TIN) ay natatanging numero na ibinibigay ng BIR para sa mga nagbabayad ng buwis. Para makakuha ng TIN, kailangan mong mag-register sa BIR sa pamamagitan ng pagsusumite ng tamang registration form (1901 para sa mga indibidwal, 1902 para sa mga korporasyon) kasama ang mga kinakailangang dokumento sa inyong assigned Revenue District Office (RDO)."
Ano ang pagkakaiba ng VAT at percentage tax?,Ang VAT (Value Added Tax) ay 12% na buwis sa mga goods at services para sa mga negosyong may taunang gross sales na higit sa ₱3 milyon. Ang percentage tax ay 3% na buwis sa gross quarterly sales para sa mga negosyong hindi naka-register para sa VAT (taunang sales ≤ ₱3 milyon). Hindi ka maaaring subject sa dalawang buwis na ito nang sabay-sabay.
Kailan ko dapat i-file ang annual income tax return ko?,"Ang annual income tax returns ay dapat i-file bago mag-April 15 ng taong sumunod sa taxable year. Halimbawa, ang inyong 2024 income tax return ay dapat i-file bago mag-April 15, 2025. Kung ang deadline ay nakatapat sa weekend o holiday, ito ay na-extend sa susunod na business day."
Kailan ko dapat i-file ang annual income tax return ko?,"Ang annual income tax returns ay dapat i-file bago mag-April 15 ng taong sumunod sa taxable year. Halimbawa, ang inyong 2024 income tax return ay dapat i-file bago mag-April 15, 2025. Kung ang deadline ay nakatapat sa weekend o holiday, ito ay na-extend sa susunod na business day."
Ano ang withholding tax at sino ang nagbabayad nito?,"Ang withholding tax ay buwis na nakakaltas sa pinagmulan ng mga bayad sa mga indibidwal o negosyo. Ang nagbabayad (employer, client, o negosyo) ang nangakaltas ng buwis at nagrremit nito sa BIR para sa taong tumatanggap ng bayad. May iba't ibang uri: creditable withholding tax (maaaring gamitin bilang tax credit) at final withholding tax (final na buwis sa passive income)."
"Ano ang kasalukuyang contribution rates para sa SSS, PhilHealth, at Pag-IBIG?","Para sa 2025: SSS - Ang empleyado ay nag-aambag ng 5%, ang employer ay 9.5% (base sa salary brackets mula ₱4,000 hanggang ₱35,000). PhilHealth - 2.5% bawat isa para sa empleyado at employer (minimum ₱550/buwan, maximum ₱5,500/buwan). Pag-IBIG - 1% para sa sweldo na ≤₱1,500, 2% para sa sweldo na >₱1,500 (maximum ₱300/buwan bawat isa)."
Ano ang mga karaniwang tax exemptions at deductions na available?,"Mga karaniwang exemptions: 13th month pay at bonuses hanggang ₱90,000, SSS/GSIS benefits, compensation para sa damages, life insurance proceeds. Mga karaniwang deductions: mandatory contributions (SSS, PhilHealth, Pag-IBIG), union dues, professional fees at licenses. Maaaring may karagdagang deductions para sa business expenses kung self-employed kayo. Ano ang pagkakaiba ng quarterly at annual tax filing?     Ang quarterly filing (bawat 3 buwan) ay kinakailangan para sa mga self-employed at negosyo para magbayad ng buwis sa kasalukuyang kita.    Ang annual filing ay buod ng buong taong kita at buwis. Ang quarterly payments ay naka-credit sa inyong annual tax liability. Kung mas marami kayong nabayad quarterly kaysa sa annual tax ninyo, maaari kayong makatanggap ng refund."
Paano kinokompute ang capital gains tax sa pagbebenta ng real property?,"Ang capital gains tax sa pagbebenta ng real property ay 6% ng gross selling price o fair market value, alinman ang mas mataas. Ang buwis na ito ay dapat bayaran sa loob ng 30 araw mula sa petsa ng pagbebenta at kinakailangan para sa paglilipat ng title. Ang buwis na ito ay hiwalay sa income tax at final na."
Ano ang BIR Form 2316 at kailan ko ito kailangan?,"Ang BIR Form 2316 ay Certificate of Compensation Payment/Tax Withheld na inisyu ng inyong employer. Ipinapakita nito ang inyong kabuuang compensation para sa taon at mga buwis na nakaltas. Kailangan ninyo ang form na ito kapag nag-file ng annual income tax return, nag-apply ng loan, o para sa employment verification. Ang mga employer ay dapat magbigay nito bago mag-January 31."
Kailan ako required na mag-register para sa VAT?,"Kailangan ninyong mag-register para sa VAT kapag ang inyong taunang gross sales o receipts ay lumalagpas sa ₱3 milyon. Dapat kayong mag-register sa loob ng 10 araw pagkatapos maabot ang threshold na ito. Kapag naka-VAT register na kayo, hindi na kayo makakabalik sa percentage tax maliban kung ang inyong taunang sales ay bumaba sa ₱1.5 milyon ng dalawang magkakasunod na taon."
Ano ang mga penalties sa late filing ng tax returns?,"Mga penalties para sa late filing: 25% surcharge sa tax due para sa pag-file ng isang araw hanggang 30 araw na late, 50% surcharge para sa pag-file ng mahigit 30 araw na late, plus 20% interest per annum sa hindi nabayarang halaga. May compromise penalty din na maaaring mas mababa kung kusang mag-file bago ma-audit."
What is eFPS ?,"eFPS stands for Electronic Filing and Payment System, and it refers to the system developed and maintained by the Bureau of Internal Revenue (BIR) for electronically filing tax returns, including attachments, if any, and paying taxes due thereon, specifically through the internet."
What is e-Filing?,"e-Filing is the process of electronically filing returns including attachments, if any, specifically through the internet."
What is e-Payment?,e-Payment is the process of electronically paying a tax liability through the internet banking facilities of Authorized Agent Banks (AABs).
Why do we need to use eFPS? What are its objectives?,"With eFPS, taxpayers can avail of a paperless tax filing experience and can also pay their taxes online through the convenience of an internet-banking service via debit from their enrolled bank account. In addition, since eFPS is available on the Internet, taxpayers can file and pay for their taxes anytime, anywhere as long as he or she is using a computer with an internet connection."
What are the expected benefits of the system?,"The eFPS is: - Convenient to use - it is quick and simple to use, as well as secure.   - Interactive - information exchange is immediate and online, users get immediate feedback from the system when enrolling, e-filing or performing e-payments.   - Self-validating - errors are minimized because all of the information supplied by the taxpayer is validated before final submission.   - Fast - response or acknowledgment time is quicker than manual filing.   - Readily available - eFPS is available 24 hours a day, 7 days a week including holidays.   - Secure - return and payment transactions are more secure, as all data transmission is encrypted.   - Cost effective - processing cost of returns and payments is minimized (e.g. receiving, pre-processing, encoding, error-handling and storage)."
Who is eligible to use the system?,Mandated taxpayers who need to file and pay their taxes to the Philippine government are eligible to use the system.
What do I need to get started with eFPS?,"In order to use eFPS, you would need to use a computer capable of connecting to the internet and a subscription for internet service from an Internet Service Provider (ISP).   In addition, you need an Internet browser installed on your computer. Supported Browsers are: Mozilla Firefox version 40 and up; or Google Chrome version 45 and up; or Internet Explorer version 11 and up; and with 800 x 600 or higher resolution.   An e-mail account, so you can receive email notifications from eFPS and the BIR.   Optionally, you would also need:   -Adobe Reader version 8 or higher to view and fill up offline tax returns;   -WinZIP or WinRAR to compress and decompress file attachments to returns, downloadable offline tax return forms, and other files;   -Microsoft PowerPoint 2003 or higher to view downloadable job aids and PowerPoint presentations;   -Microsoft Word 2003 or higher and Acrobat Reader to view additional downloadable information or help files, and others."
When was the first implementation of eFPS?,"The system is available online since June 1, 2001."
Is there any additional cost that the taxpayer will incur upon availment of this system?,"None whatsoever, enrollment and usage of eFPS is FREE of charge. However, check with your bank (where you have enrolled for e-payment) if they charge fees and/or if your need to maintain a minimum ADB (Average Daily Balance)."
What is the scope or coverage of the eFPS?,"Currently, the eFPS allows you to e-file and e-pay for the following forms: FORM        DESCRIPTION Form 0605        Payment Form Form 1600        Monthly Remittance Return of Value Added Tax and Other Percentage Taxes Withheld Form 1600WP        Remittance Return of Percentage Tax on Winnings and Prizes Withheld by Race Track Operators Form 1601C        Monthly Remittance Return of Income Taxes Withheld on Compensation Form 1601E        Monthly Remittance Return of Creditable Income Taxes Withheld (Expanded) Form 1601F        Monthly Remittance Return of Final Income Taxes Withheld Form 1602        Monthly Remittance Return of Final Income Taxes Withheld On Interest Paid On Deposits and Yield On Deposit Subtitutes, Trust, etc. Form 1603        Quarterly Remittance Return of Final Income Taxes Withheld on Fringe Benefits Paid to Employees Other than Rank and File Form 1604CF        Annual Info Return of Income Taxes Withheld on Compensation and Final Withholding Taxes Form 1604E        Annual Info Return of Creditable Income Taxes (Expanded) / Income Payments Exempt from Withholding Taxes Form 1700        Annual Income Tax Return for Individuals Earning Compensation Income (Including Non Business / Non Profession Related Income) Form 1701        Annual Income Tax Return for Self Employed Individuals, Estates and Trusts (Including those with Business and Compensation Income) Form 1701Q        Quarterly Income Tax Return for Self Employed Individuals, Estates and Trusts (Including those with Business and Compensation Income) Form 1702        Annual Income Tax Return for Corporation and Partnerships Form 1702Q        Quarterly income Tax Return for Corporations and Partnerships Form 1704        Improperly Accumulated Earnings Tax Return Form 2000        Documentary Stamp Tax Declaration / Return Form 2200A        Excise Tax Return for Alcohol Products Form 2200AN        Excise Tax Return for Automobiles and Non Essential Goods Form 2200M        Excise Tax Return for Mineral Products Form 2200P        Excise Tax Return for Petroleum Products Form 2200T        Excise Tax Return for Tobacco Products Form 2550M        Monthly Value Added Tax Declaration Form 2550Q        Quarterly Value Added Tax Return Form 2551        Quarterly Percentage Tax Return Form 2551M        Monthly Percentage Tax Return Form 2552        Percentage Tax Return for Transactions Involving Shares of Stock Listed and Traded Through the Local Stock Exchange or Through Initial and/or Secondary Public Offering Form 2553        Return of Percentage Tax Payable under Special Laws   The current user coverage of eFPS includes:   - Taxpayer Account Management Program (TAMP) taxpayers - Those required to secure the BIR-ICC and BIR-BCC - National Government Agencies - Licensed Local Contractors - Enterprises enjoying fiscal incentives (PEZA, BOI, etc.) - Top 5,000 Individual Taxpayers - Corporations with paid-up capital stock of P10 million and above - Corporations with complete Computerized Accounting System (CAS) - Procuring government agencies on withholding VAT and Percentage taxes - Government bidders - Large Taxpayers - Top 20,000 Private Corporations - Insurance companies and stockbrokers"
Is the transaction with eFPS secure?,"Yes, security features are embedded in the system. The transmission of data on every transaction is encrypted and secured by the state-of-the-art technology provided by SSL (Secure Sockets Layer), which is the industry-standard protocol for secure Web-based communications, and VERISIGN. Likewise, user validation or authentication is handled by the system's enrollment and log on facility, which has two levels of security username password, and challenge question. In addition, eFPS is securely hosted, protected by state-of-the-art security measures such as firewalls, intrusion detection and anti-virus systems to protect against network intrusions and extended downtime periods. eFPS employ the same security measures to ensure that payment instructions sent by eFPS to their e-payment facilities are secure."
Where can I get information regarding enrollment procedures for eFPS?,Enrollment procedures for the Electronic Filing and Payment System can be viewed online at the eFPS webpage under jobaids link.
What are the steps in enrolling to eFPS?,"Step 1: Access BIR website at www.bir.gov.ph, using your internet browser. Step 2: Click on eFPS icon to go the eFPS home page. Step 3: From the eFPS Login page, click on 'Enroll to eFPS' link. Step 4: The eFPS enrollment form appears. Complete the required fields on the Enrollment Form page. Then, click on the ""Submit"" button.   eFPS will inform you thru a pop-up message that your enrollment has been successfully received. Then you have to wait for an email message from BIR informing you of the status of your enrollment whether approved or disapproved. Once your account has been activated, you are ready to e-file and e-pay, and perform all the functions within eFPS.   It is important for you to remember your username and password, as well as the correct answer to the challenge question. Keep your username, password and challenge question answer to yourself. Do not make it easy to guess, nor write it down."
What are the requirements in availing of the system?,"First, you should be registered with BIR-Integrated Tax System; Next you should submit a Certification from the President of the corporation authorizing two (2) officers to file return and to enroll for availment of the eFPS, as well as a Letter of Intent to avail of eFPS; Enrollment in eFPS; and Enrollment with any eFPS-Authorized Agent Bank (eFPS-AAB) for use of their e-payment system."
How many days would it take for me to know if my enrollment was approved or rejected?,Expect an e-mail from the BIR within three (3) to ten (10) working days informing the status of your enrollment.
"As a large taxpayer, do I need to enroll my branches separately?","No, only non-large taxpayers need to enroll their branches separately. Large taxpayers, however, are required to file a consolidated return through their head offices."
Can we submit more than one e-mail account during the enrollment?,"No, you are only allowed to have one e-mail account per user for eFPS purposes. Taxpayers may have as much as three (3) user accounts for a single TIN."
How can you check whether the person enrolled in the eFPS are authorized by the taxpayer/company?,A verification of the Certification of Authorized User/s submitted by the taxpayer will be conducted by the BIR.
Can I enroll more than once?,"No, you can only enroll once per company. However, once the initial user is activated, he/she may enroll additional users using the Enroll More Users facility on eFPS. Taxpayers may have as much as three (3) user accounts for a single TIN."
Do I also need to enroll with an eFPS-AAB after enrolling with the eFPS?,"Yes, you need to enroll separately to the e-payment facility of an eFPS-AAB of your choice in accordance with the latter's enrollment procedures."
What are the possible reasons / grounds for the rejection of enrollment?,"There may be several reasons / grounds for the rejection of enrollment, these include, but not limited to, the following:   1) Upon investigation, taxpayer was found to be bogus; 2) Information provided in the enrollment form does not match with the documents submitted and/or registration data stored in BIR database; and 3) Person enrolled is not authorized by President of the Corporation/Head of Office."
Am I allowed to change my user password on a regular or periodic basis?,"Yes, you are encouraged to change your user password regularly for security purposes using the Change User Info facility."
What if the user is no longer authorized to transact with eFPS in behalf of the company? Can the username be changed?,"No, the username need not be changed. The Taxpayer must submit a Board Resolution or a similar written request to BIR for the revocation of access of a deactivated user. The same written request should indicate the name of the newly authorized user. Once the deactivation request has been processed by BIR, the Taxpayer can now enroll the newly authorized user thru the 'Enroll More Users' facility of eFPS."
I forgot my password what will I do?,"You may go to the eFPS Site and click the 'Forgot Password' link. You need to supply your TIN, Branch Code, Username and Answer to the Challenge Question. An email will be sent to your registered email address with a system generated password."
"I forgot my answer to the Challenge Question, what will I do?","The following procedures should be accomplished:1. The taxpayer shall write a request for the cancellation of the eFPS account at the Revenue District Office (RDO) where registered;2. If the registered taxpayer in a Non-Individual, submit a Board Resolution authorizing the user/s to use eFPS. If the registered taxpayer is an Individual, submit Certification of Authorized user/s (maximum of 3 persons);3. The RDO shall evaluate the request to cancel the account if justifiable;4. After cancellation of the account, the authorized user shall re-enroll online to indicate his new username, password and answer to the challenge question in the Enrollment Form;5. The RDO shall activate (or reject/put on-hold) the account after proper evaluation;6. Upon activation, the user may login in eFPS using the new login credentials supplied during enrollment."
Can I file my return manually in case the eFPS is Unavailable?,"Yes, you can file your returns manually if there is a system maintenance and/or technical error that renders the system unavailable as announced through an official advisory. A formal notification will also be subsequently issued when system operations normalize/stabilize."
Do I have the option to choose what to file electronically or manually from the applicable forms covered by the system?,Only tax returns not covered by the system can be filed manually.
What would be my proof of e-filing a tax return?,"A system generated filing reference number (FRN) is issued for every successful filing transaction. You can inquire/print the said return thru the Tax Return Inquiry facility. The reference number is embedded on the upper right hand corner of the return, which shall serve as your proof for e-filing."
Will I be penalized for late e-filing if the cause was the unavailability of the eFPS?,"No penalty will be charged to you for late e-filing, if during deadlines the eFPS was unavailable as announced through a Revenue Memorandum Circular/Advisory on Systems Unavailability."
Can I amend my e-filed return?,"Yes, for as long as no Letter of Authority has yet been issued for the investigation of the same"
Can I still access my previously e-filed tax returns in the same form that they appeared when I first e-filed them?,"Yes, you can still access the electronic copies of the returns in their original format as e-filed via the eFPS for a period of two (2) months from filing thereof. You have the option to print the submitted return thru the 'Tax Return Inquiry' facility. After the said retention period, information in the returns is available in the BIR Integrated Tax System (ITS) in a different format. Furthermore, you may secure a certification from the office where you are registered (RDO, LTS/LTDO) containing the information you supplied in the return which you e-filed via the eFPS."
"Can I change the company information such as its address, telephone number or contact person in the eFPS Change User Information menu?","No, registration update is not covered by eFPS. Changes should be done through BIR Form 1905 and the same should be filed with the Large Taxpayers Assistance Division (LTAD) / Large Taxpayers District Office (LTDO) or at the Revenue District Office (RDO) where you are registered."
Will my payment be subjected to penalties if I e-file earlier than the deadline and e-pay at a later date but within the due date?,Your payment will not be subjected to penalties if you e-file earlier and pay at a later date as long as it is done within the due date.
Will there be incentives if I avail of eFPS?,Your payment will not be subjected to penalties if you e-file earlier and pay at a later date as long as it is done within the due date.
Can I enroll and open an account in any of the eFPS-AABs?,You can enroll and open an account (or use your existing accounts) with any eFPS-AAB who are capable to accept payments through the Internet banking facilities.
Do I need to have an existing account with an eFPS-AAB for e-payment purposes?,"Yes, you have to have an existing account with an eFPS-AAB for e-payment purposes. Please check with your chosen eFPS-AAB for fees and/or minimum Average Daily Balance (ADB) requirements."
Until what time do the eFPS-AABs accept e-payment?,Each eFPS-Accredited Agent Bank (eFPS-AAB) has its own cut-off time for accepting e-payment. Please inquire from your bank on their cut-off times.
"If I am enrolled in multiple eFPS-AABs, can I pay in two banks for a single return?","Yes, you can e-pay using multiple banks for a single return. Just click on 'Tax Return Inquiry' than 'Proceed to Payment' button."
Can I pay my tax liabilities by check?,"No, eFPS does not accept check payments."
Can we pay our income tax and excise tax using the Tax Debit Memo?,"Yes, you can pay your tax liability reflected on your returns using the TDM by encoding the salient information written on the TDM on the system's payment form except for withholding taxes."
What are the Modes of Payment that I can use for e-Payment?,There are three possible modes of payment that you may use for e-Payment:   1) Fund Transfer - for cash payment thru online banking system; 2) Tax Debit Memo (TDM); and 3) Tax Remittance Advice (TRA) - for National Government Agencies (NGAs).
When can I get the bank confirmation number for my e-payment transaction?,"The confirmation number is issued by the eFPS-AAB after your account has been successfully debited electronically after paying your tax liability. This is usually displayed on screen on the eFPS-AABs e-payment facility, and again displayed on the payment confirmation screen on eFPS. Otherwise, kindly confirm with your bank if the payment was received or you may inquire the payment details on eFPS the following day."
When is the return deemed filed and the tax due thereon deemed paid?,"The return is deemed filed on the date appearing in, and after a Filing Reference Number is generated and issued to the taxpayer via the eFPS-AAB. The tax due thereon is deemed paid after a Confirmation Number is issued to the taxpayer and to the BIR by the AAB. In addition, an Acknowledgement Number shall be issued by the BIR to the taxpayer to confirm that the tax payment has been credited to the account of the government."
How will I know that penalties will be imposed on me for late e-filing?,"For late filing, a system message will be displayed on the screen. The actual amount of penalties is computed for the Withholding and Excise Tax Returns. Other forms are subject to ITS validation."
Can I view the return and the payment that I made?,"Yes, this information is available online under the 'Tax Return Inquiry' facility. However, these returns will only be available for a period of up to two (2) months."
What is eORB?,"eORB stands for Electronic Official Record Book. It is a system wherein tobacco industry will be able to submit electronically, ORBs of daily transactions of receipts and removals of regulated raw materials, goods-in-process and finished products to BIR. It will also monitor submissions to uncover discrepancies on declarations.   The eORB System is composed of two (2) applications, the eORB Tobacco System (eORB TS) and the eORB Excise Tax System (eORB XTS).   eORB TS. a stand-alone application that allows taxpayers to encode details of the ODI/GUIA, ETRD, IEIRD, Purchase Order, and Sales Invoice forms offline. These data sources will enable the eORB-TS to generate ORB forms and allows taxpayers to submit electronically to BIR.   eORB XTS. a web-based application which allows BIR to receive electronic submission of source forms by the tobacco industry. This system will generate ORB forms, submission compliance report, discrepancy reports, and collection reports."
Why do we need to use eORB? What are its objectives?,"To provide data entry and validation modules for ORB for the tobacco industry; To enable electronic submission of ORBs by the tobacco industry thru the web, for monitoring and reconciliation; To eliminate paper- based ORB submissions. What are the expected benefits of the system? Convenient to use - it is quick and simple to use, as well as secure Interactive – allows authorized user to submit ORB Forms electronically. Available 24 X 7 – you can encode your source form details even if you’re not connected to the internet and submit to BIR anytime, anywhere."
What do I need to get started with eORB?,"Initially, you would need to use a computer with an Internet connection for you to access the BIR Website and download eORB TS desktop application. The following are the hardware and software requirements for eORB Tobacco System:   Minimum Hardware Requirements Processor: Core 2 Duo or equivalent (dual core) RAM: 4 GB HDD: 320 GB Software Requirements JDK 1.7 (32-bit Operating System or JDK 1.7 (64-bit Operating System) depending on the System Type of your computer Microsoft Office Adobe Reader X How would I know the System Type of my computer? Click Start Right click “Computer” or “My Computer” Click Properties You can then view basic information regarding your computer"
Is the transaction with eORB secure?,"Yes, security features are embedded in the system. The transmission of data on every transaction is encrypted and secured by the state-of-the-art technology provided by SSL (Secure Sockets Layer), which is the industry-standard protocol for secure Web-based communications, and VERISIGN. Likewise, user validation or authentication is handled by the system's registration and Log In facility, which requires BIR’s Authorized Approving Officer (AAO) approval of enrollment, and username and password to access the system. In addition, eORB is securely hosted, protected by state-of-the-art security measures such as firewalls, intrusion detection and anti-virus systems to protect against network intrusions and extended downtime periods."
What are the documentary requirements to use the eORB System?,"Submit a written request to the Chief, LT Field Operations Division together with a duly notarized Board Resolution in case the taxpayer is a juridical entity, or an affidavit, in case of a sole proprietor stating, among others, with the following details:   Company’s TIN Taxpayer’s Registered Name Production/Plant Site Full Name, email address and user role, if TP Authorized Officer or Encoder Is there any additional cost that the taxpayer will incur upon availment of this system? None whatsoever, enrollment and usage of eORB is FREE of charge.     Where can I get enrollment procedures for eORB?   User Enrollment procedures can be viewed/downloaded online by accessing the “Job Aid” link located at the eORB Home Page and click “Enroll to XTS”."
What are the user roles and its distinction?,"TP Authorized Officer – can encode and finalize declaration details, finished product accounts and advance or deposit. He can sync codes table and submit ORB forms. Encoder - can encode and finalize declaration details, finished product accounts and advance or deposit."
How many user accounts are allowed during enrolment?,"You can have multiple user accounts with “Encoder” role for different production/plant sites. However, you are allowed only one (1) user account with “TP Authorized Officer” role per production/plant site. Please take note that user account intended for a particular production/plant site cannot be used in another production/plant site."
How will I know if my enrollment was approved or rejected?,"A Board Resolution submitted by the Taxpayer/Company stating the name/s of their user/s, be it Authorized Officer or Encoder shall be verified by ELTFOD approving officer against the names of user/s enrolled in the system. You will be informed of the status of your enrolment thru email within three (3) to five (5) working days."
What are the possible reasons / grounds for the rejection of registration?,"There may be several reasons / grounds for the rejection of enrollment, these include, but not limited to, the following:   Upon investigation, taxpayer was found to be bogus; e-mail address does not exist; and person enrolled is not authorized by President of the corporation."
Am I allowed to change my user password on a regular or periodic basis?,"Yes, you are encouraged to change your user password regularly for security purposes using the Change Password facility."
Can the username be changed if the user is no longer authorized to transact with eORB in behalf of the company?,"No, the username cannot be changed. The Taxpayer must submit a Board Resolution or a similar written request to BIR for the revocation of access of an existing user. The same written request should indicate the name of a new authorized user, if the taxpayer wants to replace the old user. Once the request has been processed by BIR, the Taxpayer can now enroll the new authorized user thru the Enrollment facility of eORB."
"I forgot my password, what will I do?","For security purposes, user is not allowed to reset his/her password. It will take two (2) to three (3) days to change the password. User should notify ELTFOD thru email of the request to reset the password. ELTFOD will fill-up Security Access Form (0044) to request for resetting of password. An email will be sent to you with your temporary password."
Can I amend my submitted declaration?,"Yes. However, a declaration (one document reference no.) can only be amended once, and previous year/s amendment is only allowed until January 31 of the following year."
Can I still retrieve the submitted declarations?,"Yes, you can still retrieve the submitted declarations when you’re logged in to XTS. However, we recommend that you save a copy in excel format before you submit your declarations, so you can have a copy on your computer when the eORB XTS is unavailable."
Can I file/submit my ORB Forms manually in case the eORB is unavailable?,"Yes, you can submit your ORB Forms manually if there is a system/technical error that renders it unavailable as announced through a Revenue Regulation or Revenue Memorandum Circular. A formal notification will subsequently be issued when system operations normalize/stabilize."
Will I be penalized for late submission if the cause was the unavailability of the eORB System?,"No penalty will be charged to you for late e-filing, if during deadlines the eORB was unavailable as announced through an email and/or through the BIR Website (www.bir.gov.ph. However, you must inform the issue to BIR Contact Center (Tel. No. 981-8888) or the BIR Helpdesk (Tel. No. 981-7108) and request a Trouble Ticket Number to serve as proof that the reported problem did occur"
What changed about ordering a PSA Certificate of Live Birth online?,"You may order a PSA Certificate of Live Birth for yourself, your child, or your parents.   If you wish to order copies of PSA Certificate of Live Birth for other relatives, you may proceed to the nearest PSA Civil Registry System Outlet."
What changed about ordering a PSA Certificate of Marriage online?,"You may order a PSA Certificate of Marriage for yourself, your child, or your parents.   If you wish to order copies of PSA Certificate of Marriage for other relatives, you may proceed to the nearest PSA CRS Outlet."
What changed about ordering a PSA Certificate of No Marriage (CENOMAR) online?,"You may order a PSA Certificate of No Marriage for yourself, your child, or your parents.   If you wish to order copies of PSA Certificate of No Marriage for other relatives, you may proceed to the nearest PSA Civil Registry System Outlet."
What changed about ordering a PSA Certificate of Death online?,"You may order a PSA Certificate of Death of your parent, your spouse, or your child.     If you wish to order copies of PSA Certificate of Death for other relatives, you may proceed to the nearest PSA CRS Outlet."
What changed about ordering a PSA Certificate of No Death (CENODEATH) online?,"You may order a PSA Certificate of No Death for yourself, your child, or your parents.   If you wish to order copies of PSA Certificate of No Death for other relatives, you may proceed to the nearest PSA Civil Registry System Outlet."
What happened to my previous PSA certificate orders?,All orders placed on or before January 2020 have been deleted from our database.
How soon can I order a PSA Certificate of Live Birth for newborns?,"It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:   2 – 4 months posting period for place of birth within Metro Manila, based on the transmittal date At least 6 months posting period for provincial place of event, based on the transmittal date How soon can I order a PSA Certificate of Marriage for newlyweds? It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:   2 – 4 months posting period for place of marriage within Metro Manila, based on the transmittal date At least 6 months posting period for provincial place of event, based on the transmittal date How soon can I order a PSA Certificate of Death for someone who recently passed away? It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:   2 – 4 months posting period for place of death within Metro Manila, based on the transmittal date At least 6 months posting period for provincial place of death, based on the transmittal date How do I fill up the online Requester Form if I'm a married woman who retained my maiden name? You may leave the Married Last Name field blank on the Requester Form and continue to place your order. Please make sure to present a valid ID that contains your maiden name to our courier upon delivery or the NBS staff when claiming the document at the selected branch.   If you need to order a Death Certificate of your spouse, please contact us."
"I might be unavailable at the time of delivery, can I authorize someone to receive my order?","Yes. Your Authorized Person to Receive your order must be at least 18 years old and available in the same registered delivery address.   To know more about it, you may click this link Authorized Person to Receive How can I verify if a message I received is legitimately from PSAHelpline.ph? To check if the SMS notification you received is from PSAHelpline.ph, click Verify Phone Number to confirm.   PSA Certificate Authorized Person To Receive"
How can I assign someone to receive my order?,"After paying your order, you need to undergo the identity verification process in order to be allowed to assign an Authorized Person to Receive the document. Please prepare to upload a clear and readable copy of your valid ID and complete the liveness check following the on-screen guidelines.   Upon successful identity verification, you can proceed to assign your Authorized Person to Receive. You will be required to provide the following information of the authorized person to receive the document. 1. Complete name of the authorized person that matches the name reflected in his/ her valid ID to be presented upon delivery 2. Birthday (Reminder: Minors are not allowed)   Once you complete the process, the information of the authorized person will be saved and reflected in the viewable record in the Customer Service portal."
When can I assign someone to receive my order?,"After a successful payment and identity verification, we suggest you immediately assign an Authorized Person to Receive just in case you will not be available to personally receive the PSA document/s during delivery."
Who can I assign to receive my order?,You can assign someone who is at least 18 years old and available in the same registered delivery address. Please take note that it is important to choose a trustworthy and responsible person to receive the order on your behalf.
How can the authorized person receive my order?,"During delivery, your Authorized Person to Receive must prepare and present a valid ID from our list of acceptable IDs to the courier."
Can I still receive my order even if I already authorized someone?,"Yes. During delivery, either you or your Authorized Person to Receive may claim the order. Kindly prepare and present a valid ID from our list of acceptable IDs to the courier.   PSA Certificate Payment How much does a PSA certificate cost online? Please see the schedule of fees as of May 2019 below. The Document Fee is to be paid to the PSA. Teleserv retains the Courier and Service Fee.   Document        Courier Fee        Payment Facilitation Fee, Convenience Fee, and Service Fee        Document Fee*        Total Fee COLB        P 50.00        P 160.00        P 155.00        P 365.00 COM        P 50.00        P 160.00        P 155.00        P 365.00 COD        P 50.00        P 160.00        P 155.00        P 365.00 CENOMAR        P 50.00        P 160.00        P 210.00        P 420.00 CENODEATH        P 50.00        P 160.00        P 210.00        P 420.00"
Can I pay using credit cards?,"Yes, you can pay using your Mastercard or Visa credit card for your PSA certificate requests. With credit card payments, you get real-time payment posting, payment confirmation, and online security on top of personal convenience. Please note that JCB and American Express are currently not supported."
Can I pay using an ATM?,"Yes, simply go to the nearest BANCNET affiliated bank and enjoy cashless transactions using their ATM. Use the Bills Payment menu to complete your PSAHelpline order payment. Please note that the posting of payment may vary from 1 to 2 working days depending on the bank."
Can I pay using GCash?,"Yes, payments via GCash are accepted. Using your mobile phone as a virtual wallet, GCash offers a convenient channel that is secure, available 24/7, and with real-time payment posting that you can enjoy in the safety of your own home."
Can I pay via 7-Eleven?,"Yes, you can go to any 7-Eleven store with a CLIQQ machine to pay for your PSAHelpline order. With outlets strategically located around the country, you can complete your payment transaction while doing a short grocery stop at the same time. 7-Eleven’s CLIQQ offers payment convenience with their easy to use interface, receipt confirmation, and 24/7 availability. Payments made through 7-Eleven are credited in real-time."
Can I pay via Maya?,"Yes. If you have a Maya account, you can use the funds in your PayMaya wallet to pay for your PSAHelpline order. With PayMaya, you can accomplish payment activities in a convenient and secure way. Payments will be posted immediately and carries no extra charge to your credit. Pay anytime of the day all in the safety of your home."
Where else can I pay?,"We partnered with DragonPay to expand your options for payment. Choose from a wide-range of payment partners of DragonPay that is most convenient for you. Please note that their list may change without prior notice. Payment posting time varies depending on the chosen channel, please make sure to ask how long it will take to post before making any payment."
What is PSAHelpline Batch Payment System?,The PSAHelpline Batch Payment System is a payment feature that allows multiple orders to be paid in a single transaction.
How does the batch payment system work when ordering PSA certificate via PSAHelpline?,"When placing an order on the PSAHelpline website, you have the flexibility to include multiple reference numbers for payment. Once all of the orders have been added, you will be given the option to pay for them using the convenient batch payment system. You can also input a previous unpaid order, and the system will automatically calculate the total amount due. With this feature, you can easily make a single payment for all of your orders using your preferred payment channel."
What payment channels are accepted for batch payments?,"We accept a variety of payment channels for batch payments including Gcash, Paymaya, major credit cards, 7-Eleven stores using their CLIQQ machine, DragonPay and TouchPay machines, and Bancnet ATMs. You can select the payment channel that is most convenient for you."
Is there a limit to the number of orders that I can include in the batch payment system?,"No, there is no limit to the number of orders you can include in the batch payment system. You can pay for multiple reference numbers in a single transaction."
How will I know if the batch payment I made was processed successfully?,A confirmation message will be received after you have made a batch payment. A set of SMS and email status notifications will also be received for each reference number paid.
Will I be able to check the status of my order using the batch payment reference number on the website?,"The batch payment reference number is only for the purpose of paying multiple orders in a single transaction. Checking the status is made for each reference number. To check the status of your order, simply click the “Check Status” tab and input the reference number of each order. For further inquiries, please contact our Customer Service team for assistance."
Can you deliver anywhere in the Philippines?,We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.
"I’m residing abroad, how can I receive my order?","With the new service of PSAHelpline, our customers from abroad can now order their PSA certificates online, schedule a pick up via their preferred international courier, and have it delivered.   This new service of PSAHelpline covers the processing of the requested certificate from application/ ordering, to producing a digital copy, and to handing over the physical copy of the certificate to your preferred international courier.   Please note that the fee you are paying to PSAHelpline covers only the processing of the requested certificate. The scheduling and cost of document pickup via an international courier, as well as the delivery, will be at your own preference and expense.   To know more about this new service, visit our International Access Guide. How long will it take you to deliver my document? The delivery of your document is based on your delivery address. PSA certificates are delivered in Metro Manila the next day after PSA releases the document.  For Provincial, the document will be delivered within 3-8 working days."
Is there a chance my PSA certificate delivery will be delayed?,"Unfortunately, yes, there are exceptional cases when the certificate you are requesting for cannot be immediately fetched from the PSA's database. Cases like this would go through manual verification by PSA's retrievers who exert every possible effort to retrieve your requested certificate from the PSA's document archives. This usually adds 7 extra days of processing.    There are also cases when the delay happens during delivery such as to areas that enforce hard lockdowns. In this case, we fully comply with the rules and hold delivery attempts until the lockdown is lifted.    Finally, some deliveries might be delayed when the person who requested for the document was not able to receive it at the time of delivery."
What do I need to prepare for delivery?,"For a smooth delivery and the security of your document/s, please prepare any valid ID from our list of acceptable IDs and present it to the courier upon delivery.   After successful payment and identity verification, we suggest you immediately assign an Authorized Person to Receive just in case you will not be available to personally receive the PSA document/s during delivery.   To know more about it, click this link Authorized Person to Receive"
What are the valid IDs accepted for PSAHelpline.ph as a delivery requirement?,"Please see the list of acceptable IDs below: Philippine Identification Card Philippine Identification System Digital ID (ePHILID) Philippine Passport issued by the Department of Foreign Affairs (DFA) Driver’s License issued by the Land Transportation Office (LTO) Professional Regulations Commission (PRC) ID Integrated Bar of the Philippines (IBP) ID Government Service Insurance System (GSIS) Unified Multi-Purpose ID/eCard Social Security System (SSS) Unified Multi-Purpose ID Home Development Mutual Fund (Pag-IBIG) Transaction/Loyalty Card Voter’s ID issued by the Commission on Elections (COMELEC) Postal ID issued by Philippine Postal Corporation (PhlPost) Senior Citizen’s ID Card issued by the Office of Senior Citizens Affairs (OSCA) and/or local government units (LGUs) OFW IDs issued by the Department of Labor and Employment (DOLE) Overseas Workers Welfare Administration (OWWA) ID Seaman’s/Seawoman’s Book issued by the Maritime Industry Authority (MARINA) Diplomat/Consular ID issued by the Philippine Embassy National Bureau of Investigation (NBI) Clearance Philippine National Police (PNP) ID/Police Clearance Department of Social Welfare and Development (DSWD) Certification/4Ps ID Barangay ID/Certification with picture and signature Person with Disability (PWD) ID issued by the National Council on Disability Affairs (NCDA) or its regional counterpart, Office of the Mayor, Office of the Barangay Captain, DSWD Office and other participating organization with Memorandum of Agreement with the Department of Health (DOH) IDs issued by National Government Offices (e.g., AFP, DAR, DENR, DOH, DOJ) including Government Owned and Controlled Corporations (GOCCs) IDs issued by the Offices of the Local Chief Executives (Governor, ViceGovemor, Mayor and Vice Mayor) Tax Identification Card (TIN) with a picture and signature issued by the Bureau of Internal Revenue School/Student ID for currently-enrolled students, 18 years old and above, issued by reputable schools/colleges/universities recognized by the Department of Education (DepEd) or Commission on Higher Education (CHEd) signed by the principal or head of the academic institution Company IDs issued by private entities or institutions registered with, supervised or regulated by the Bangko Sentral ng Pilipinas (BSP), Securities and Exchange Commission (SEC) or Insurance Commission (IC) For foreign nationals, passport issued by foreign governments AND any of the following:   a. Alien Certification of Registration (ACR I-card) b. Immigrant Certificate of Registration c. Special Resident Retiree Visa issued by the Bureau of Immigration through the Philippine Retirement Authority"
How can I check the delivery status of my PSA certificate online application?,There are two ways to check the status of your paid order and its delivery.   1. Go to this link https://orders.psahelpline.ph/check-status and enter the order reference number. 2. Click on the Customer Service located at the top right of the website and you will be redirected to the Customer Service portal. Enter the order reference number and the OTP sent to your registered email address.
What is a PSA E-Certificate?,"PSA E-Certificate is a secure, viewable online, digitally signed PDF version of your civil registry documents, such as a Birth, Marriage, or Death certificate, as well as a CENOMAR or CENODEATH.   While it is accessed and downloaded digitally via the Customer Service Portal, it carries the same legal weight and validity as a traditional paper certificate issued by the PSA."
Is the E-Certificate valid for all transactions?,"Yes. It is increasingly accepted by schools, employers, and government agencies. However, we always recommend checking with the specific requesting institution if they accept PSA e-cert submission which is viewable online."
Does the E-Certificate expire?,"The civil registry information itself does not expire. However, the digital copy will be viewable online for 60 days from the date the PSA E-Cert becomes available in the Customer Service Portal. We strongly recommend downloading and saving your PSA e-cert securely for future use."
How do I apply for an E-Certificate?,"You can apply through PSAHelpline.ph. Simply select the ""E-Certificate"" option, fill out the required details, and complete the payment."
What are the requirements for identity verification?,"To protect your privacy and make the digital copy of your requested certificate viewable online, you must undergo a Real-time Liveness Check (a quick selfie scan) and upload a valid ID. This ensures that the sensitive document is only released to the rightful owner or authorized requester."
Can I order an E-Certificate for someone else?,"Yes, for Certificates of Live Birth, Marriage, No Marriage (CENOMAR), and No Death (CENODEATH) you may order for your children or your parents. For COD, you may order for your legal spouse, parents, or your child."
How can an agency verify my E-Certificate?,Requesting agencies can verify the authenticity of an issued PSA e-certificate through these two methods:   - Scan the QR Code located on the cover page of the certificate for instant verification.   - Visit the official verification link at https://e-cert.psahelpline.ph. You will need to enter the Reference Number and Authentication Code found on the cover of the certificate.
How much does it cost?,"The current rate for Birth, Marriage, and Death E-Certificates is ₱290, while a CENOMAR, and CENODEATH is ₱345."
When will I get my E-Certificate?,"You will receive a secure link in your registered email as soon as the PSA releases your record and your identity verification is successful. From there, you can view and download your copy through the Customer Service Portal. The digital copy will be viewable online for 60 days from the date the PSA E-Cert becomes available in the Customer Service Portal. We strongly recommend downloading and saving your PSA e-cert securely for future use."
Can I pick up my PSA birth certificate?,"PSAHelpline gives you the option to pick-up your PSA certificate applied online at select National Bookstore (NBS) branches in Metro Manila and nearby provinces. Which National Bookstore branches are the pickup locations? Currently, the following branches are:   National Book Store - Robinsons Galleria Pick up Time: 11:00AM to 6:00PM Monday to Sunday Level 1 Robinsons Galleria, EDSA cor. Ortigas Avenue, Bagumbayan, QUEZON CITY, METRO MANILA, 1109 National Book Store - Quezon Avenue Pick up Time: 11:00AM – 6:00PM Monday to Sunday Quezon Avenue corner Scout Borromeo Street, Quezon City, South Triangle, QUEZON CITY, METRO MANILA, 1103 National Book Store - Taft Avenue Pick up Time: 11:00AM – 6:00PM Monday to Sunday 2574 Taft Avenue, Malate, Ground Flr Madison Bldg, Beside St. Benilde and in front of DLSU, MALATE, CITY OF MANILA, METRO MANILA, 1004 National Book Store - Victory Central Mall Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Rizal Ave Extension, Monumento Caloocan, Barangay 78, CALOOCAN CITY, METRO MANILA, 1403 National Book Store - Superbranch - Cubao Pick up Time: 11:00AM to 6:00PM Monday to Sunday Gen. Roxas Avenue, Araneta Center, Cubao, Quezon City, Socorro, QUEZON CITY, METRO MANILA, 1109 National Book Store - Filinvest-Festival Mall Pick up Time: 11:00AM to 6:00PM Monday to Sunday Level 1, Festival Supermall, Filinvest Corporate City Brgy. Alabang, Alabang, CITY OF MUNTINLUPA, METRO MANILA, 1781 National Book Store - Shopwise Sucat Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Shopwise Building, Dr. A. Santos Avenue, Sucat, San Antonio, CITY OF PARAÑAQUE, METRO MANILA, 1700 National Book Store - Cash and Carry Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Cash & Carry Mall, Osmeña Highway, cor. Ermita Street near Gil Puyat Avenue, Palanan, CITY OF MAKATI, METRO MANILA, 1235 National Book Store - Rockwell Pick up Time: 11:00AM to 6:00PM Monday to Friday 11:00AM to 6:00PM Saturday and Sunday R2 Level, Power Plant Mall, Rockwell Center, Bel-Air, CITY OF MAKATI, METRO MANILA, 1224 National Book Store - C. Raymundo Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Danny Floro Building, C. Raymundo Avenue, Caniogan, CITY OF PASIG, METRO MANILA, 1606 National Book Store - E. Rodriguez Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground floor, The Capital Towers, E. Rodriguez Avenue, Bagumbayan, QUEZON CITY, METRO MANILA, 1112 National Book Store - Katipunan Pick up Time: 11:00AM to 6:00PM Monday to Sunday 297 Katipunan Ave, Loyola Heights, QUEZON CITY, METRO MANILA, 1108 National Book Store - Malabon Citi Square Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Malabon Citisquare Annex, C4 Road cor. Dagat-Dagatan Avenue, Longos, CITY OF MALABON, METRO MANILA, 1472 National Book Store Express - Marikina Pick up Time: 11:00AM to 6:00PM Monday to Sunday C&B Circle Mall, Liwasang Kalayaan Road, Marikina Heights (Concepcion), CITY OF MARIKINA, METRO MANILA, 1810 National Book Store Express - Pasig Pick up Time: 11:00AM to 6:00PM Monday to Sunday New Scholar Building, No. 4 Plaza Col. Flores Street, San Nicolas (Pob.), CITY OF PASIG, METRO MANILA, 1600 National Book Store - Quad Alpha Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Quad Alpha Centrum Building, 125 Pioneer Street, Highway Hills, CITY OF MANDALUYONG, METRO MANILA, 1554 National Book Store Express - Concepcion Pick up Time: 11:00AM to 6:00PM Monday to Sunday Bayan-Bayanan Avenue, Brgy. Concepcion Uno, Concepcion Uno, CITY OF MARIKINA, METRO MANILA, 1807 National Book Store - North Ridge Plaza Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Northridge Plaza, 12 Congressional Avenue, Project 8, Bahay Toro, QUEZON CITY, METRO MANILA, 1106 National Book Store Express - Pateros Pick up Time: 11:00AM to 6:00PM Monday to Sunday 102 M. Almeda Street, Pateros, San Roque, PATEROS, METRO MANILA, 1620 National Book Store - Recto Pick up Time: 11:00AM to 6:00PM Monday to Sunday 1921 C.M. Recto Avenue, Sampaloc, SAMPALOC, CITY OF MANILA, METRO MANILA, 1015 National Book Store Express - Retiro Pick up Time: 11:00AM to 6:00PM Monday to Sunday 373 N. Amoranto St., Brgy. Maharlika, Sta. Mesa Heights, Maharlika, QUEZON CITY, METRO MANILA, 1114 National Book Store - Rizal Avenue Pick up Time: 11:00AM to 6:00PM Monday to Sunday 701 Rizal Avenue, Santa Cruz, SANTA CRUZ, CITY OF MANILA, METRO MANILA, 1014 National Book Store - New Point Mall Pick up Time: 11:00AM to 6:00PM Monday to Sunday 2nd Floor, Newpoint Mall, Teresa cor., Catalina Sts. Barangay Sto. Rosario, Santo Rosario (Pob.), ANGELES CITY, PAMPANGA, 2009 National Book Store - Waltermart Cabanatuan Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Waltermart Cabanatuan, Maharlika Highway, Dicarma (Pob.), CABANATUAN CITY, NUEVA ECIJA, 3100 National Book Store Express - Paniqui Pick up Time: 11:00AM to 6:00PM Monday to Sunday Greenfield Commercial Building,, Zamora St. Unit 10 & 11, Samput, PANIQUI, TARLAC, 2307 National Book Store - AB Serendra Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Serendra Building, Fort Bonifacio, Fort Bonifacio, TAGUIG CITY, METRO MANILA, 1214 National Book Store - Metropoint EDSA Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Metro Point Mall, EDSA corner Taft Avenue and Zamora Street, Barangay 97, PASAY CITY, METRO MANILA, 1303 National Book Store - Waltermart Sta. Maria Pick up Time: 11:00AM to 6:00PM Monday to Sunday Ground Floor, Waltermart Sta. Maria, Provincial Road cor. Bypass Road, Brgy. Sta. Clara, Santa Clara, SANTA MARIA, BULACAN, 3022 How much does a PSA certificate cost? A copy of a PSA birth, marriage, or death certificate costs P 335.00. A copy of a PSA CENOMAR or CENODEATH costs P 390.00."
How can I pay for my order?,"You may pay through our official payment channels as follows:   Via online: Visa or Mastercard, GCash, Maya, ShoppePay or Bayad Online.   Via Over-the-Counter: 7- Eleven, Bayad centers, Palawan Pawnshops, Dragonpay"
How will I know if my requested document is ready for pick up?,We will inform you via email and SMS when your order is ready to be picked up.
What are the requirements to be presented to the NBS staff to claim my requested document?,"We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the National Book Store.   For paid orders placed prior to this update, the NBS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.   For paid orders placed after this update, the NBS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order."
Can I change the NBS branch previously chosen after I placed the application?,"Once the application has been paid, the pickup location can no longer be changed."
Can I authorize someone to pick up my documents?,"We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the National Book Store.   For paid orders placed prior to this update, the NBS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.   For paid orders placed after this update, the NBS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order."
Can I choose the pickup service if I’m currently residing abroad? Can I assign a family member to claim it for myself?,"If your parent or child of legal age is residing in the Philippines, he/she can apply for your document and claim it at a preferred National Book Store branch.   If you have already placed an order, you may undergo and pass the identity verification process and be able to generate a claim code which you can share to your family members.   Here's how:   1. Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address.   2. In the portal, click the “Verify Identity” button.   3. Select the ID type and be ready to undergo the quick liveness check.   4. Upload a clear and readable copy of your valid ID.   5. A completed status will show once the verification is successful.   After such, you can generate a claim code that your authorized representative will use when claiming the document.   1. Click on the “Generate Claim Code” button in the portal.   2. A 6-digit code will be shown. This code has no expiration."
Until when can I claim my document at the NBS branch?,Your requested document will be at the NBS branch for thirty (30) calendar days from the notification that the document is ready for pick up.
What will happen to my PSA document if I don't claim it after 30-calendar days in NBS?,We will retrieve your document from the branch for safekeeping. You may call or email us to advise your availability to claim your document at the same NBS branch. Please provide your reference number.
When can I pick up the PSA document at NBS?,"Once your document is ready for pickup at the branch you chose in your application, you will receive a notification from PSAHelpline through email and SMS.   Before visiting the NBS branch, you must ensure that you undergo and pass the identity verification process and be able to generate a claim code.   Here's how:   1. Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address.   2. In the portal, click the “Verify Identity” button.   3. Select the ID type and be ready to undergo the quick liveness check.   4. Upload a clear and readable copy of your valid ID.   5. A completed status will show once the verification is successful.   After such, you can generate a claim code that your authorized representative will use when claiming the document.   1. Click on the “Generate Claim Code” button in the portal.   2. A 6-digit code will be shown. This code has no expiration.   Once you pass the identity verification process and generate a claim code for your order, you are all set to go to the NBS branch to easily claim your order without any hassle."
Where can I ask for assistance regarding my order?,Kindly reach us through our Customer Service portal that you can find on our website. Just login using the order reference number and the OTP that will be sent to your registered email address. Our team is ready to assist you anytime.
"The NBS staff did not release my order upon presentation of my valid ID and told me that there’s a problem between my ID and the application, what should I do?","If there are concerns about the release of your order from the National Book Store, kindly reach us through our Customer Service portal that you can find on our website. Just login using the order reference number and the OTP that will be sent to your registered email address. Our team is ready to assist you anytime.PSA Certificate RDS Pick Up"
Can I pick up my PSA birth certificate?,PSAHelpline gives you the option to pick-up your PSA certificate applied online at select Robinsons Department Store (RDS) Business Centers.
Which Robinsons Department Store (RDS) business centers are the pickup locations?,"Currently, the following branches are:   Robinsons Department Store - Galleria Robinsons Business Center Levels 2 & 3 Robinsons Galleria Ortigas EDSA cor. Ortigas Center, Quezon City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Antipolo Robinsons Business Center Levels 1 & 2 Robinsons Place Antipolo Sumulong Highway cor. Circumferential Rd., Brgy. Dela Paz Antipolo City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Las Piñas Robinsons Business Center Levels 1 & 2 Robinsons Place Las Piñas 345 Alabang-Zapote Rd., Brgy. Talon Uno, Las Piñas City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Festival Mall Robinsons Business Center Levels 2, 3 & 4 Festival Supermall Filinvest City, Alabang Muntinlupa City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Metro East Robinsons Business Center Levels 1 & 2 Robinsons Metro East Marcos Highway, Brgy. Dela Paz, Pasig City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Malabon Robinsons Business Center Levels 2 & 3 Malabon Citisquare C-4 Rd. cor. Dagat-dagatan Ave., Longos, Malabon City Pick up Time: Monday to Sunday: 10:00am to 7:00pm Robinsons Department Store - Magnolia Robinsons Business Center 3rd Level Robinsons Magnolia Aurora Blvd. cor. Doña Hemady St. New Manila Quezon City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Ermita Robinsons Business Center Levels 2 Robinsons Place Manila M. Adriatico St. Ermita, Manila Pick up Time: Monday to Sunday: 10:00am to 8:00pm Spatio Department Store Levels 4 Spatio Department Store OPUS Bridgetowne Blvd. cor. C5 Rd, Brgy Ugong Norte, Bridgetowne Destination Estate, Quezon City Pick up Time: Monday to Friday: 11:00am to 10:00pm, Saturday to Sunday: 10:00am to 10:00pm Robinsons Department Store - Imus Robinsons Business Center Level 2 Robinsons Department Store Business Center Gen. Emilio Aguinaldo Highway Imus, Cavite Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - General Trias Robinsons Business Center Level 1 Robinsons Department Store Business Center A. Soriano Highway Diversion Road Tejero General Trias, Cavite Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Los Baños Robinsons Business Center Level 2 Robinsons Department Store Business Center Lopez Ave. Batong Malake, Los Baños Laguna Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store -Galleria South Robinsons Business Center Level 2 Robinsons Department Store Business Center Brgy. Nueva City of San Pedro, Laguna Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Starmills Robinsons Business Center Level 1 Robinsons Department Store Business Center Brgy. San Jose, San Fernando City, Pampanga Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Nepo-Angeles Robinsons Business Center Level 2 Nepo Mall Department Store Business Center Doña Teresa Ave St. Angeles City, Pampanga Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Malolos Robinsons Business Center Level 2 Robinsons Department Store Business Center Brgy. Sumapang Matanda, Malolos, Bulacan Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Lipa Robinsons Business Center Level 1 Robinsons Department Store Business Center JP Laurel Natl Highway Mataas na Lupa, Lipa City, Batangas Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Angeles Robinsons Business Center Level 2 Robinsons Department Store Business Center McArthur Highway Angeles City, Pampanga Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Nepo-Dagupan Robinsons Business Center Level 2 Nepo Mall Dagupan Robinsons Department Store Business Center Arellano St. Dagupan, Pangasinan Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Pangasinan Robinsons Business Center Level 1 Robinsons Department Store Business Center Mc Arthur Highway Calasiao, Pangasinan Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - La Union Robinsons Business Center Level 2 Robinsons Department Store Business Center Sevilla City of San Fernando La Union Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Ilocos Robinsons Business Center Level 1 Robinsons Department Store Business Center Brgy. San Francisco San Nicolas Ilocos Norte Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Santiago Robinsons Business Center Level 1 Robinsons Department Store Business Center Maharlika Hi-way, Brgy Mabini, Santiago, Isabela Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Tuguegarao Robinsons Business Center Level 1 Robinsons Department Store Business Center Brgy. Tanza, Tuguegarao City, Cagayan Valley Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Cabanatuan Robinsons Business Center Level 2 Robinsons Department Store Business Center Maharlika Highway Cabanatuan City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Gapan Robinsons Business Center Level 2 Robinsons Department Store Business Center Pan Philippine Hwy, Bayanihan Gapan, Nueva Ecija Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Calapan Robinsons Business Center Level 2 Xentro Mall Calapan Robinsons Department Store Business Center Neo Xevera Calapan City, Oriental Mindoro Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Palawan Robinsons Business Center Level 1 Robinsons Department Store Business Center Brgy. San Manuel, Puerto Princesa City, Palawan Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Naga Robinsons Business Center Level 1 Robinsons Department Store Business Center Roxas Avenue, Almeda Highway, Naga City, Camarines Sur Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Galleria Cebu Robinsons Business Center Level 2 Robinsons Department Store Business Center General Maxilom Avenue , Cebu City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Fuente Robinsons Business Center Level 1 Robinsons Fuente Sta. Cruz Fuente Osmeña Blvd., Cebu City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Bacolod Robinsons Business Center Level 1 Robinsons Department Store Business Center Lacson St. Mandalagan, Bacolod City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Iloilo Robinsons Business Center Level 1 Robinsons Department Store Business Center De Leon St. cor. Quezon St. Iloilo City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Jaro Iloilo Robinsons Business Center Level 1 Robinsons Department Store Business Center E. Lopez St Brgy San Vicente, Jaro, Iloilo City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Pavia Robinsons Business Center Level 1 Robinsons Department Store Business Center Vice Pres.Fernando Lopez Ave. , Ungka, Iloilo City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store - Dumaguete Robinsons Business Center Level 1 Robinsons Place Dumaguete Dumaguete Business Park, Calindangan, Dumaguete City Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Tacloban Robinsons Business Center Level 2 Robinsons Department Store Business Center Tabuan National Highway Marasbaras Road Tacloban City, Leyte Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Roxas Robinsons Business Center Level 1 Robinsons Department Store Business Center Immaculate Heart of Mary Ave., Pueblo de Panay Roxas City, Capiz Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Antique Robinsons Business Center Level 2 Robinsons Department Store Business Center National Highway, Brgy. San Angel San Jose, Antique Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – North Tacloban Robinsons Business Center Level 1 Robinsons Department Store Business Center Brgy. 91 Abucay, Tacloban City, Leyte Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Ormoc Robinsons Business Center Level 1 Robinsons Department Store Business Center Palo-Carigara - Ormoc City Road, Ormoc City, Leyte Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Limketkai Cagayan de Oro Robinsons Business Center Level 1 Limketkai Mall Robinsons Department Store Limketkai Dr., Lapasan Cagayan De Oro City Misamis Oriental Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – General Santos Robinsons Business Center Level 1 Robinsons Department Store Business Center J. Catolico Sr. Ave., Lagao, General Santos City, South Cotabato Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Abreeza Mall Davao Robinsons Business Center Level 2 Abreeza Mall Robinsons Department Store J.P. Laurel Ave., Poblacion District, Davao City, Davao Del Sur Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Ayala Cagayan De Oro Robinsons Business Center Level 2 Ayala Centrio Mall Robinsons Department Claro M. Recto Ave, Cagayan de Oro City, Misamis Oriental Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Butuan Robinsons Business Center Level 1 Robinsons Department Store Business Center J.C Aquino Ave., Butuan City, Agusan Del Norte Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Tagum Robinsons Business Center Level 1 Robinsons Department Store Business Center National Highway, Brgy Magugpo Tagum City, Davao De Norte Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Iligan Robinsons Business Center Level 1 Robinsons Department Store Business Center Macapagal Ave Tubod, Iligan City, Lanao Del Norte Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Al Nor Cotabato Robinsons Business Center Level 1 Al Nor Commercial Complex Robinsons Department Store Sinsuat Ave., RH9, Cotabato City, Maguindanao Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Valencia Robinsons Business Center Level 2 Robinsons Department Store Business Center Brgy. Hagkol/Bagontaas, Valencia City, Bukidnon Pick up Time: Monday to Sunday: 10:00am to 8:00pm Robinsons Department Store – Pagadian Robinsons Business Center Upper Ground Flr Robinsons Department Store Pajares Ave cor Urro St, San Francisco District Pagadian City, Zamboanga Del Sur Pick up Time: Monday to Sunday: 10:00am to 8:00pm"
How much does a PSA certificate cost?,"A copy of a PSA birth, marriage, or death certificate costs P 335.00. A copy of a PSA CENOMAR or CENODEATH costs P 390.00."
How can I pay for my order?,"You may pay through our official payment channels as follows:   Via online: Visa or Mastercard, GCash, Maya or Bayad Online.   Via Over-the-Counter: 7- Eleven, Bayad centers, Palawan Pawnshops, Dragonpay"
How will I know if my requested document is ready for pick up?,We will inform you via email and SMS when your order is ready to be picked up.
What are the requirements to be presented to the RDS staff to claim my requested document?,"We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the Robinsons Department Store.   For paid orders placed prior to this update, the RDS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.   For paid orders placed after this update, the RDS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order."
Can I change the RDS branch previously chosen after I placed the application?,"Once the application has been paid, the pickup location can no longer be changed."
Can I authorize someone to pick up my documents?,"We deployed a claim code feature in our pickup service which can be used by our customers when claiming their order at the Robinsons Department Store.   For paid orders placed prior to this update, the RDS staff will only release the order to the Requesting Party upon presentation of a valid ID that matches the name in the application. We do not accept an authorization letter.   For paid orders placed after this update, the RDS staff will release the order to either the Requesting Party or to its authorized representative upon presentation of the claim code that matches the claim code in our system. The claim code can be generated in our Customer Service portal after passing the identity verification process which you can access through the link indicated in our email notifications or through our website after paying your order."
Can I choose the pickup service if I’m currently residing abroad? Can I assign a family member to claim it for myself?,"If your parent or child of legal age is residing in the Philippines, he/she can apply for your document and claim it at a preferred Robinsons Department Store branch.   If you have already placed an order, you may undergo and pass the identity verification process and be able to generate a claim code which you can share to your family members.   Here's how:   Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address. In the portal, click the “Verify Identity” button. Select the ID type and be ready to undergo the quick liveness check. Upload a clear and readable copy of your valid ID. A completed status will show once the verification is successful. After such, you can generate a claim code that your authorized representative will use when claiming the document.   1. Click on the “Generate Claim Code” button in the portal.   2. A 6-digit code will be shown. This code has no expiration."
Until when can I claim my document at the RDS branch?,Your requested document will be at the Robinsons Department Store (RDS) business center for thirty (30) calendar days from the notification that the document is ready for pick up.
What will happen to my PSA document if I don't claim it after 30-calendar days in RDS?,We will retrieve your document from the branch for safekeeping. You may call or email us to advise your availability to claim your document at the same RDS branch. Please provide your reference number.
When can I pick up the PSA document at RDS?,"Once your document is ready for pickup at the branch you chose in your application, you will receive a notification from PSAHelpline through email and SMS.   Before visiting the RDS branch, you must ensure that you undergo and pass the identity verification process and be able to generate a claim code.   Here's how:   Access the Customer Service portal through the link in our email notification or via the website and login using the order reference number and the OTP sent to your registered email address. In the portal, click the “Verify Identity” button. Select the ID type and be ready to undergo the quick liveness check. Upload a clear and readable copy of your valid ID. A completed status will show once the verification is successful. After such, you can generate a claim code that your authorized representative will use when claiming the document.   1. Click on the “Generate Claim Code” button in the portal.   2. A 6-digit code will be shown. This code has no expiration.   Once you pass the identity verification process and generate a claim code for your order, you are all set to go to the RDS branch to easily claim your order without any hassle."
Where can I ask for assistance regarding my order?,Kindly reach us through our Customer Service portal that you can find on our website. Just login using the order reference number and the OTP that will be sent to your registered email address. Our team is ready to assist you anytime.
"The RDS staff did not release my order upon presentation of my valid ID and told me that there’s a problem between my ID and the application, what should I do?","If there are concerns about the release of your order from the Robinsons Department Store, kindly reach us through our Customer Service portal that you can find in our website. Just login using the order reference number and the OTP that will be sent to your registered email address. Our team is ready to assist you anytime."
I’m residing abroad and I need to have my PSA certificate. How can I order online?,"With the new service of PSAHelpline, our customers from abroad can now order their PSA certificates online, schedule a pick up via their preferred international courier, and have it delivered.   This new service of PSAHelpline covers the processing of the requested certificate from application/ ordering, to producing a digital copy, and to handing over the physical copy of the certificate to your preferred international courier.   Please note that the fee you are paying to PSAHelpline covers only the processing of the requested certificate. The scheduling and cost of document pickup via an international courier, as well as the delivery, will be at your own preference and expense."
"I already placed an order online, how can I pay PSAHelpline?","PSAHelpline has a variety of options to ensure that you can process a payment right at your own convenience and even if you’re from abroad.   Online Channels:   Visa and Mastercard credit cards GCASH Maya Bayad Online QRph Over the Counter (by asking your relative, a friend, or anyone in the Philippines who can pay the order on your behalf):   7 Eleven Bayad Palawan Pawnshop Others:   Bancnet Dragonpay"
How much is each certificate if I order through PSAHelpline?,"For Certificate of Live Birth, Certificate of Marriage, and Certificate of Death, the certificate costs PhP 365.00.   For Certificate of No Marriage and Certificate of No Death, the certificate costs PhP 420.   Please note that the cost of each certificate does not include delivery/ shipping fee."
Will I be receiving updates about the status of my order?,"Yes, PSAHelpline will be notifying you of the status of your order via your registered email address. You may also visit the Customer Service portal and enter your order reference number to check the progress."
Can I order a certificate for someone else in PSAHelpline?,"Yes. For Certificate of Live Birth, Certificate of Marriage, Certificate of No Marriage, and Certificate of No Death, you may apply for your parents or your child.   For Certificate of Death, you may request a copy for your deceased parent, child, or legal spouse."
Can I request for multiple copies in one transaction?,"Yes. You can request multiple copies of the same certificate type (e.g., two copies of Certificate of Live Birth). However, if you intend to request a copy of different certificate types, a separate request for each certificate is required (e.g., a copy of Certificate of Live Birth and copy of Certificate of No Marriage)."
Is placing an order and supplying personal information via PSAHelpline secured and safe?,"Yes. PSAHelpline is compliant with the provisions of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its implementing rules and regulations, the issuances of the National Privacy Commission, as well as other applicable laws relating to data privacy and protection.   To read more, you may visit our User Agreement page."
"I successfully paid my order and it says in your website that I need to pass the identity verification, what will I do?","Yes, you need to undergo and pass the identity verification to unlock the features of PSAHelpline’s new service. Upon successful verification, you will be able to access and view the digital copy of your requested PSA certificate and have it downloaded. Second, the Schedule Pick Up button will be available allowing you to schedule a pick up via your preferred international courier.   To do this, go to the Customer Service portal, look for the “International Order” section and click on the “Start Identity Verification” button. Select your preferred ID type from the list and upload a copy of your own valid ID. A message will be displayed upon successful identity verification."
"I’ll be undergoing the identity verification process, may I ask what IDs are accepted?","We accept Philippine National ID, Philippine Passport, Philippine-issued Driver’s License, Philippines’ Government Service Insurance System or Social Security System UMID, and COMELEC-issued Voter’s ID.   If your available ID is not on the list, you may still use and upload it under the “Other ID” category.   If you will be using a foreign issued ID, please upload one that has an English translation.   Kindly ensure that the ID you will be using in the verification process is clear, readable, and valid. How long will the digital copy of my certificate be available? The digital copy of your certificate will be accessible and downloadable for a period of 60 days only. Hence, we advise you to download it and keep it in your file within the said period for future reference.   In case you missed downloading the digital copy of your certificate and the 60-day period has already expired, you may place an order again through the PSAHelpline website."
"A QR code is attached to the digital copy of the certificate, what information can be viewed if I scan it?","There are 2 QR codes that can be seen in your requested certificate.   The first QR code is embedded in the physical copy of the certificate and can be scanned using PSA’s e-verify application. The viewable data after scanning the QR code will be depending on the type of certificate. An example of the data that can be viewed after scanning the QR code:   - Certificate Type - Transaction Number (PSA Application Number) - Transaction Date (Date of Submission to PSA) - Outlet Code (Code where the application was processed) - Issued Date (Released Date from PSA) - Document Owner’s Name - CRS Copy Number - Date of Event - Place of Event The other QR code is only embedded in the cover page of the digital copy of your requested certificate. This can be scanned by any scanning application. Once scanned, it will redirect you to the E-cert portal where you can view the digital copy of your certificate.   Both QR codes serve as a way to check the authenticity of the certificate issued by the Philippine Statistics Authority (PSA) through PSAHelpline."
What do I do when I receive a Negative Certification from the PSA?,"For cases when your PSAHelpline order for:   a Certificate of Live Birth, a Certificate of Marriage or a Certificate of Death resulted to a Negative Certification a CENOMAR resulted to an Advisory on Marriages or vice-versa You may send an electronic copy of the issued document in Security Paper and the OR via email to help@helpline.ph for evaluation. Please use the Subject Line: ""Negative Certification for Validation for Reference No. ____""   After validation and reverification has been confirmed that the certification needs to be replaced, there shall be NO COST for the re-issuance of the certificate. We will deliver the correct document and retrieve the original document issued by the PSA upon delivery. (Source: Memorandum Circular No. 2023-08 on the Processing of Copy Issuance of Civil Registry Documents and Certifications for Free as Pro Bono Transactions.)   On the other hand, after validation and reverification has confirmed that the result is still a Negative Certification, the client is advised to undergo the Endorsement Procedure. Please be guided by the steps below.   ENDORSEMENT PROCEDURE   Request a copy of your document from the Local Civil Registrar's Office (LCRO) where the birth, marriage or death was registered. If the requested document is available, request the LCRO to endorse a copy marked with “For OCRG File” to the PSA – Office of the Civil Registrar General (OCRG). If it is not available at the LCRO, but the Registry Book has the record of the event, request for a transcription (LCR Form 1A or 3A). PSA-OCRG is indicated in the portion “This certification is issued to ________”.   Send the document to:   THE CIVIL REGISTRAR GENERAL Philippine Statistics Authority 3rd Floor CRS Bldg., PSA Complex, East Avenue, Quezon City ANS Marizza B. Grande   To get a copy of the endorsed document, set first an appointment online by logging on to https://appointment.psa.gov.ph/. On your confirmed appointment schedule, submit the following requirements to the CDLI Application Area, 1st Floor CRS Bldg., PSA Complex, East Avenue, Quezon City: Receipt of Forwarder/Courier (in case endorsed document is sent to PSA through a forwarder/courier, i.e., LBC, JRS, etc.) Certified True Copy of the document from the LCRO Endorsement Letter/Transmittal Letter from the LCRO Negative Certification from the PSA A claim stub will be issued by the screener stating the date and time when the document will be released. You can claim the document at the CDLI Releasing Area, 2nd Floor CRS Bldg., PSA Complex, East Avenue, Quezon City.   If the requested document is not available at the LCRO, apply for late registration. Request the LCRO to endorse the late registered document following steps 2 and other 3"
Who can apply for Permanent Resident Visa (PRV)?,A foreign national who has an existing Probationary Non-Quota Immigrant Visa status that is valid for one (1) year
Where to apply for Permanent Resident Visa (PRV)?,1. BI Main Office   2. Other Immigration Offices (Click here to see the list of offices authorized to process this transaction)
What to bring when applying for Permanent Resident Visa (PRV)?,1. Checklist with complete documentary requirements   2.  Application Form   3. Additional Information on Applicant's children(if needed)
How to apply for Permanent Resident Visa (PRV)?,"Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website.   Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction.   Pay the required fees.   Submit copy of Official Receipt.   Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing.   For visa extension application, the biometric data previously captured during the visa conversion shall be used in the printing of the renewed ACR I-Card. However, applicants aged ten (10) years and below shall have their image and fingerprint captured every extension of visa. Applicants aged eleven (11) years and above shall have their image and fingerprint captured every after five (5) years.   Check website if visa application is already approved.   If approved, submit passport for visa implementation.   If ACR I-Card is approved, claim ACR I-Card."
How much does it cost when applying for Permanent Resident Visa (PRV)?,"PRINCIPAL: Php 8,620.00   DEP-SPOUSE: Php 8,620.00   DEP-B16: Php 8,370.00   DEP-B14: Php 7,870.00   Additional Fee for ACR I-Card 1 Year – + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice."
Who are required to register with the Commission on Filipinos Overseas (CFO)?,"Only Filipinos with the following visa categories are required to register with the CFO:   Permanent residence/ Immigrant / Long-term visa   Spouse, fiancé, or partner visa with direct pathways to permanent residence   Au Pair visa (Europe-bound)   J-1 visa (U.S.-bound)"
What visa categories are not required to register with the CFO?,Filipinos with the following visa categories are NOT required to register with the CFO:   Tourist visa   Short stay visa   Student visa   Work visa   Dependent visa   Digital nomad visa   Temporary Residence Permit (TRP) bound for Canada   Open Work Permit bound for Canada   NOTE: Holders of work visas must register with the Department of Migrant Workers (DMW)
Is walk-in allowed for CFO registration?,"CFO offices do NOT allow walk-in registration, except for the following:   Minor emigrants aged 12 and below   Senior citizens   Pregnant women   Persons with permanent or long-term ailments   Individuals with mental health conditions or psychologically challenged   Emigrants who have stayed in the destination country for a total of at least two (2) months    These exceptions may be accommodated without appointment."
Can a representative or proxy process my CFO registration on my behalf?,"Yes, a representative or proxy may process the CFO registration on behalf of the registrant only under certain conditions, such as when the registrant is a minor, senior citizen, or physically/medically incapacitated.   In such cases, the representative must present the following:   Letter of authorization signed by the registrant or Special Power of Attorney for minor registrants aged 12 and below (if applicable).   Valid government-issued ID of both the registrant and the representative (original and photocopy).   Medical certificate or proof of incapacity (if applicable).   All other required registration documents of the registrant.   Personal appearance is usually required for regular adult applicants, especially for those attending the Guidance and Counseling Program (GCP) or Pre-Departure Orientation Seminar (PDOS)."
What document will I receive from the CFO after registering and/or attending the seminar?,"As a proof of your registration and attendance to the seminar, you will receive a CFO digital certificate. This certificate must be printed or saved on your device and presented to the Bureau of Immigration on the date of your departure from the Philippines"
How much is the fee for the CFO digital certificate?,"If you register in person at any CFO office, you will only need to pay ₱30.00 for Documentary Stamp Tax (DST). For those registering through the Overseas Filipinos–CFO Online Registration System (OF-CORS), our partner payment service providers will charge a convenience fee in addition to the DST."
Is there an expiration date on the CFO's PDOS or GCP certificate?,"No, the CFO PDOS and GCP certificate does not have an expiration date. It is valid for a lifetime and does not need to be renewed, even if you reapplied for a visa or passport.   You may only be required to attend the PDOS or GCP seminar again if:   You migrate to a different country There are significant changes in your personal circumstances, such as a different petitioner or visa category"
How can I reach the CFO if I have issues with my digital certificate?,You may contact the OF-CORS Technical Support Team at (02) 8552-4700 or email them at ofcors.techsupport@cfo.gov.ph. They are the designated office to assist with concerns about your digital certificate.
What are the CFO office hours and locations?,"The CFO is open from Monday to Friday, 7:00 A.M. to 5:00 PM, excluding holidays.   For the location of the CFO offices and their contact details, please click the link below:   Location Map"
What is the Pre-Departure Orientation Seminar (PDOS)?,"The Pre-Departure Orientation Seminar (PDOS) is a country-specific seminar for emigrants aged 20-59. It covers topics such as travel regulations, immigration procedures, settlement concerns, employment and social security concerns, and rights and obligations of Filipino migrants.   For youth emigrants aged 13-19, you are required to attend the Peer Counseling Program (PCP). The PCP helps prepare minors for migration by providing information on travel procedures and foreign school systems. It also has discussions on the issues of young migrants, such as anxiety, language barrier, rejection, discrimination, separation, bullying, stress, culture shock, among others."
How do I register and reserve for a seminar slot for PDOS?,"Once you have been issued an immigrant, long-term stay, or permanent residence visa, you may register for the PDOS through the CFO website, cfo.gov.ph.   You have two options to avail of the PDOS or PCP:   Option 1: On-Site (Face-to-Face / R&R)   Filipinos with immigrant visas must Reserve and Register (R&R) online before attending the Pre-Departure Orientation Seminar (PDOS) or Peer Counselling Program (PCP) at the CFO offices in Pasay City, Baguio, Cebu, Cagayan de Oro, or Davao.   Option 2: Online (No Appearance / OF-CORS)   Filipinos with immigrant visas may register via the Overseas Filipinos – CFO Online Registration System (OF-CORS) for a fully online process."
I am a senior citizen. Am I still required to register with your office and attend the PDOS?,"If you are a senior citizen (60 years old and above), you are exempt from attending the PDOS. However, you are still required to register with the CFO.   You may register through any of the following options:   Online Registration (No Personal Appearance Required)   Register via OFCORS at: https://nxcloud.cfo.gov.ph/e-Verify_PDOS_OFCORS   Walk-in Registration at any CFO offices   Seniors may register without an appointment at the CFO offices in Pasay City, Baguio, Cebu, Cagayan de Oro, or Davao.   Airport Registration (NAIA Terminal 1 and 3)   Available daily from 8:00 a.m. to 5:00 p.m. (except holidays). Please contact the officer on duty at (+63) 948-208-4217, (02) 8879-5685 or 0948-2084217 at least one (1) day before departure."
Are minor emigrants aged 12 and below still required to register with your office and attend the PDOS?,Children aged 12 and below who hold immigrant visas must register with the CFO but are exempt from attending the PDOS. Their registration options are the same as those available to senior citizens.
I have previously lived abroad and currently hold a permanent residence status. Am I still required to register with the CFO and attend the PDOS?,"Yes, all Filipinos leaving the country as emigrants are required to register with the CFO.   However, if you have already been granted permanent residence status in your destination country or have lived there for an aggregate of at least two (2) months, you may be exempt from attending the PDOS.   To apply for exemption, submit any two or three of the following as proof of stay abroad:   Permanent resident card   Residence permit   Driver’s license   Old visa labels   Landing stamps   Government-issued ID from your host country   Your registration options are the same as those available to senior citizens."
I have resided abroad as an OFW for several years before obtaining immigrant status. Am I still required to register with the CFO and attend the PDOS?,"Yes, you must register with the CFO and attend the PDOS since you have changed your status from a temporary migrant (OFW) to a permanent migrant."
I have a child holding an immigrant visa and with physical or psychological disability. Is my child still required to register with the CFO and attend the PDOS?,"Filipino emigrants with permanent disabilities, mental health conditions, or psychological challenges are exempt from attending the PDOS, but must still register with the CFO. A proxy may register on their behalf by presenting the usual requirements, along with a valid ID and a medical certificate/report of the emigrant."
My children are dual citizens and hold foreign passports. Are they still required to register with the CFO?,"No. Dual citizens are not required to register with the CFO.     My family registered through the CFO-OFCORS. While my other family members have already received confirmation and were instructed to submit their requirements to the assigned officer, I have not yet received a confirmation email. How can I check if my registration was successful?   The system randomly assigns clients to available CFO officers. If you have created an account in the system, you can expect to receive an email within 1–2 days. Once verified, you will receive instructions on how to submit your requirements."
What is the Guidance and Counseling Program (GCP)?,"The Guidance and Counseling Program (GCP) is a mandatory registration for Filipino spouses, fiancés, or partners of foreign nationals who are leaving the Philippines on spouse, fiancé, or partner visas. It aims to prepare them for migration by providing information on cultural differences, migration realities, rights and responsibilities abroad, and available support services. The seminar, which includes both group and individual counseling sessions, typically lasts around three hours."
How do I register and reserve a seminar slot for GCP?,"Once you have been issued a partner, spouse, or fiancé visa, you may register for the GCP through the CFO website, cfo.gov.ph.   Please note that the GCP seminars are conducted in person or face-to-face only. You may attend the session at any CFO offices in Pasay City, Baguio, Cebu, Cagayan de Oro, or Davao."
"My spouse is a foreign national, and we’ve been married for several years.I was issued an immigrant visa, am I still required to attend the GCP seminar?","Yes, all spouses or partners of foreign nationals holding an immigrant visa must register with the CFO and attend the GCP seminar, regardless of the length of their marriage."
"My spouse is a former Filipino, born in the Philippines but now holds foreign citizenship. Am I required to register in the PDOS or the GCP?","As your husband now holds foreign citizenship, you are required to register in the GCP and attend the seminar."
"I have previously attended a GCP seminar for my passport application, and was issued a GCP certificate. After residing in my host country for a few years, I was granted an immigrant/permanent residence visa with the same partner/petitioner. Am I required to attend the seminar again?","If you are leaving the country as a spouse or partner of the same foreign petitioner/spouse/partner and have been issued an immigrant or permanent residence visa, you only need to update your records with the CFO. Visit any CFO offices in Pasay City, Baguio, Cebu, Cagayan de Oro, or Davao from Monday to Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. Bring your old CFO certificate, new visa, and passport. No need for an appointment; walk-ins are accepted."
How long does it take to receive the GCP certificate after attending the seminar?,"Your counselor will assess your eligibility for the GCP certificate. If deemed eligible, you will receive the certificate immediately after the seminar. Otherwise, follow-up sessions will be scheduled, and additional documents may be required in the event that the Counselor determines it to be essential to complete the guidance and counseling process. Upon completion of the requirements, your GCP certificate will be issued."
What is the Country Familiarization Seminar (CFS)?,"The Country Familiarization Seminar (CFS) is a mandatory pre-departure orientation for Filipino au pairs bound for Europe. It aims to equip participants with essential information on cultural adaptation, legal rights and responsibilities, health and safety, and available support services. The seminar typically lasts for about three (3) hours."
How do I register and reserve a slot for CFS?,"After completing the necessary requirements, you can register for the seminar through the CFO website, cfo.gov.ph.    All seminars are conducted in person and may be attended at any CFO offices in Pasay City, Baguio, Cebu, Cagayan de Oro, or Davao."
How can I facilitate the authentication of my au pair contract?,"Once you and your host family have agreed on the terms and conditions outlined in the contract and have both signed it, your host family must bring the au pair contract to the nearest Philippine Embassy or Consulate in your destination country for authentication. Your host family should send you the original and authenticated contract in the Philippines."
"If I take a vacation in the Philippines and return to the same host family to complete my contract in the same host country, am I required to attend the CFS again?","Visiting or taking a vacation in the Philippines within the validity of the au pair contract does not require attendance or a new CFS digital certificate, as the previous registration is valid until the au pair contract expires."
"I am a former au pair from another country and will proceed directly to another country in Europe to begin a new au pair contract with a new host family. If I return to the Philippines for a vacation and then go back to the same host family to complete my current contract, am I required to attend a CFS again?","Yes, you are required to attend the Country Familiarization Seminar (CFS) again if you return to the Philippines, as you have started a new contract in a different host country."
In which European countries is the participation of Filipino au pairs currently suspended?,"Processing of au pair contracts is currently suspended in France, Switzerland, Norway and Germany.   The suspension stems from previous concerns related to exploitation cases, unclear work arrangements, and inadequate monitoring and protection mechanisms for au pairs.   The Philippine government may lift or revise the ban once sufficient safeguards are established.   Filipino Au Pair Program participants bound for Europe are required to undergo the pre-departure registration and attend the Country Familiarization Seminar (CFS).   Starting 3 December 2024, the pre-departure registration and orientation seminars for Au Pair visa holders bound for Europe will be conducted face-to-face or onsite at all CFO offices in Manila, Baguio, Cebu, Davao, and Cagayan de Oro.   The CFS is held every Tuesday in our CFO Main Office, and every Friday in our CFO Extension Offices from 1:00 pm to 3:00 pm.   The requirements for registration are as follows:   Printed barcoded form of CFS appointment; Original valid passport; Original valid Au Pair Program Visa/Residence Card; Au Pair Contract duly authenticated/acknowledged/attested by the Philippine Embassy/Consulate in the host country of destination; Adequate health insurance to cover the entire stay in the country of destination; Seven cultural activities drafted by the au pair and the host family; One valid ID with photograph; and  Php 30.00 payment for Documentary Stamp Tax (DST).   To pre-register, please access the link below of your preferred seminar venue to make an appointment."
Who can apply for Immigrant Visa by Marriage (13A)?,A foreign national on the basis of his valid marriage to a Philippine citizen.
Where to apply for Immigrant Visa by Marriage (13A)?,1. BI Main Office   2. Other Immigration Offices (Click here to see the list of offices authorized to process this transaction) What to bring? 1. Checklist with complete documentary requirements   2.  Application Form   3. Additional Information on Applicant's children(if needed)
How to apply for Immigrant Visa by Marriage (13A)?,"1. Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website.   2. Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction.   3. Get the Order of Payment Slip (OPS).   4. Pay the required fees.   5. Submit copy of Official Receipt.   6. Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing.   7. Proceed to Image and Fingerprint Capturing Counter of the Alien Registration Division (ARD) and submit requirements for ACR I-Card application   8. Check website if visa application is already approved.   9. If approved, submit passport for visa implementation.   10. If ACR I-Card is approved, claim ACR I-Card."
How much does it cost when applying for Immigrant Visa by Marriage (13A)?,"PRINCIPAL: Php 8,620.00   DEP-SPOUSE: Php 8,620.00   DEP-B16: Php 8,370.00   DEP-B14: Php 7,870.00   Additional Fee for ACR I-Card   1 Year - + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice.  Inclusion of dependent spouse and/or unmarried child/ren below 21 years of age for immigrant visa or temporary resident visa (TRV) holders"
Who can apply ?,"The dependent children under 21 years of age and unmarried, who will be joining or accompanying the applicant upon sufficient proof of blood relationship with the applicant."
Where to apply?,BI Main Office
What to bring?,1. Checklist with complete documentary requirements   2. Application Form   3. Additional Information on Applicant's children(if needed)
How to apply?,"Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website.   Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction.   Pay the required fees.   Submit copy of Official Receipt.   Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing.   Proceed to Image and Fingerprint Capturing Counter of the Alien Registration Division (ARD) and submit requirements for ACR I-Card application   Check website if visa application is already approved.   If approved, submit passport for visa implementation.   If ACR I-Card is approved, claim ACR I-Card."
How much does it cost?,"DEP-SPOUSE: Php 8,620.00   DEP-B16: Php 8,370.00   DEP-B14: Php 7,870.00   Additional Fee for ACR I-Card   1 Year - + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice."
Who can apply for Retention / Re-acquisition of Philippine Citizenship?,Former Philippine citizens who have been naturalized in another country and wishes to retain or re-acquire their Philippine citizenship
Where to apply for Retention / Re-acquisition of Philippine Citizenship?,BI Main Office
What to bring when applying for Retention / Re-acquisition of Philippine Citizenship?,Checklist: with complete documentary requirements Application Form Supplement for Dependent
How to apply for Retention / Re-acquisition of Philippine Citizenship?,"Secure the Checklist of required documents from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website. Submit the documents for pre-screening to the Central Receiving Unit (CRU) to process this transaction. Take Oath of Allegiance. Get the Order of Payment Slip (OPS). Pay the required fees. Verify status of application whether approved or not. If approved, claim the Certificate of Retention/Reacquisition of Philippine Citizenship, Order of Approval and Oath of Allegiance."
How much does it cost when applying for Retention / Re-acquisition of Philippine Citizenship?,"ITEM DESCRIPTION        AMOUNT Application Fee        PHP 2500.00 Legal Research Fee (LRF) for each immigration fee except Head Tax and Fines        PHP 10.00 Express Fee        PHP 500.00 Total        PHP 3,010.00 *Fees are updated as of 06 March 2014 and may change without prior notice."
Who can apply for Immigrant Visa by Marriage (13A)?,A foreign national on the basis of his valid marriage to a Philippine citizen.
Where to apply for Immigrant Visa by Marriage (13A)?,1. BI Main Office   2. Other Immigration Offices (Click here to see the list of offices authorized to process this transaction
What to bring when applying for Immigrant Visa by Marriage (13A)?,1. Checklist with complete documentary requirements   2.  Application Form   3. Additional Information on Applicant's children(if needed)
How to apply for Immigrant Visa by Marriage (13A)?,"1. Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website.   2. Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction.   3. Get the Order of Payment Slip (OPS).   4. Pay the required fees.   5. Submit copy of Official Receipt.   6. Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing.   7. Proceed to Image and Fingerprint Capturing Counter of the Alien Registration Division (ARD) and submit requirements for ACR I-Card application   8. Check website if visa application is already approved.   9. If approved, submit passport for visa implementation.   10. If ACR I-Card is approved, claim ACR I-Card."
How much does it cost?,"PRINCIPAL: Php 8,620.00   DEP-SPOUSE: Php 8,620.00   DEP-B16: Php 8,370.00   DEP-B14: Php 7,870.00   Additional Fee for ACR I-Card   1 Year - + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice."
Who can apply for Inclusion of dependent spouse and/or unmarried child/ren below 21 years of age for immigrant visa or temporary resident visa (TRV) holders?,"The dependent children under 21 years of age and unmarried, who will be joining or accompanying the applicant upon sufficient proof of blood relationship with the applicant."
Where to apply for Inclusion of dependent spouse and/or unmarried child/ren below 21 years of age for immigrant visa or temporary resident visa (TRV) holders?,BI Main Office
What to bring when applying for Inclusion of dependent spouse and/or unmarried child/ren below 21 years of age for immigrant visa or temporary resident visa (TRV) holders?,1. Checklist with complete documentary requirements   2. Application Form   3. Additional Information on Applicant's children(if needed)
How to apply for Inclusion of dependent spouse and/or unmarried child/ren below 21 years of age for immigrant visa or temporary resident visa (TRV) holders?,"Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website.   Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction.   Pay the required fees.   Submit copy of Official Receipt.   Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing.   Proceed to Image and Fingerprint Capturing Counter of the Alien Registration Division (ARD) and submit requirements for ACR I-Card application   Check website if visa application is already approved.   If approved, submit passport for visa implementation.   If ACR I-Card is approved, claim ACR I-Card."
How much does it cost?,"DEP-SPOUSE: Php 8,620.00   DEP-B16: Php 8,370.00   DEP-B14: Php 7,870.00   Additional Fee for ACR I-Card   1 Year - + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice."
Who can apply for Child Born Subsequent to the Issuance of Immigrant Visa of the Accompanying Parent (13C)?,A child who was born after the issuance of an immigrant visa to the accompanying parent
Where to apply for Child Born Subsequent to the Issuance of Immigrant Visa of the Accompanying Parent (13C)??,BI Main Office
What to brinG when applying for Child Born Subsequent to the Issuance of Immigrant Visa of the Accompanying Parent (13C)??,1. Checklist with complete documentary requirements   2. Application Form   3.Additional Information on Applicant's children (if needed)
How to apply for Child Born Subsequent to the Issuance of Immigrant Visa of the Accompanying Parent (13C)??,"1. Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website. 2. Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction. 3. Get the Order of Payment Slip (OPS). 4. Pay the required fees. 5. Submit copy of Official Receipt. 6. Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing. 7. Proceed to Image and Fingerprint Capturing Counter of the Alien Registration Division (ARD) and submit requirements for ACR I-Card application 8. Check website if visa application is already approved. 9. If approved, submit passport for visa implementation. 10. If ACR I-Card is approved, claim ACR I-Card."
How much does it cost when applying for Child Born Subsequent to the Issuance of Immigrant Visa of the Accompanying Parent (13C)??,"Php 7,870.00   Additional Fee for ACR I-Card   1 Year - + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice."
Who can apply for Conversion to Non-Quota Immigrant of a Former Filipino Citizen Naturalized in a Foreign Country?,Applicant who:   (a) was previously a natural-born citizen of the Philippines;   (b) is a naturalized citizen of a foreign country; and   (c) intends to return to the Philippines for permanent residence.
"Where to apply for Conversion to Non-Quota Immigrant of a Former Filipino Citizen Naturalized in a Foreign Country?
?",BI Main Office
"What to bring when applying for Conversion to Non-Quota Immigrant of a Former Filipino Citizen Naturalized in a Foreign Country?
?",1. Checklist with complete documentary requirements   2. Application Form   3. Additional Information on Applicant's children (if needed)
How to apply for Conversion to Non-Quota Immigrant of a Former Filipino Citizen Naturalized in a Foreign Country?,"Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website.   Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction.   Get the Order of Payment Slip (OPS).   Pay the required fees.   Submit copy of Official Receipt.   Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing.   Proceed to Image and Fingerprint Capturing Counter of the Alien Registration Division (ARD) and submit requirements for ACR I-Card application   Check website if visa application is already approved.   If approved, submit passport for visa implementation.   If ACR I-Card is approved, claim ACR I-Card."
How much does it cost when applying for Conversion to Non-Quota Immigrant of a Former Filipino Citizen Naturalized in a Foreign Country?,"PRINCIPAL: Php 8,640.00   DEP-SPOUSE: Php 8,640.00   DEP-B16: Php 8,390.00   DEP-B14: Php 7,890.00   Additional Fee for ACR I-Card   1 Year – + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice."
Who can apply for Conversion to Non-Quota Immigrant Visa of a Previous Permanent Resident Returning from a Temporary Visa Abroad?,This transaction is available to one who was previously granted permanent residence in the Philippines and who is returning to an unrelinquished residence in the Philippines after a temporary visit abroad
Where to apply for Conversion to Non-Quota Immigrant Visa of a Previous Permanent Resident Returning from a Temporary Visa Abroad?,BI Main Office   What to bring? 1. Checklist with complete documentary requirements   2. Application Form   3. Additional Information on Applicant's children  (if needed)
How to apply for Conversion to Non-Quota Immigrant Visa of a Previous Permanent Resident Returning from a Temporary Visa Abroad?,"Secure the CGAF from either at the Public Information and Assistance Unit (PIAU) at BI G/F Main Office or from the official BI Website.   Submit the documents for pre-screening to the Central Receiving Unit (CRU) or to the frontline officer or staff of other Immigration Offices able to process this transaction.   Get the Order of Payment Slip (OPS).   Pay the required fees.   Submit copy of Official Receipt.   Attend hearing. Please refer to the Official Receipt for the schedule and venue of the hearing and Image and Fingerprint Capturing.   Proceed to Image and Fingerprint Capturing Counter of the Alien Registration Division (ARD) and submit requirements for ACR I-Card application   Check website if visa application is already approved.   If approved, submit passport for visa implementation.   If ACR I-Card is approved, claim ACR I-Card."
How much does it cost when applying for Conversion to Non-Quota Immigrant Visa of a Previous Permanent Resident Returning from a Temporary Visa Abroad??,"PRINCIPAL: Php 8,620.00   DEP-SPOUSE: Php 8,620.00   DEP-B16: Php 8,370.00   DEP-B14: Php 7,870.00   Additional Fee for ACR I-Card   1 Year – + US $50   *Fees are updated as of 06 March 2014 and may change without prior notice."
How can I check the status of my PSA certificate request?,"Click on Check Status on the PSA Serbilis website and then enter your 16-digit Reference Number. You will see the status of your request, your payment date, the result, the courier tracking number, and the link where you can track the delivery of your PSA certificate. Status - Waiting for Payment, For Processing, In Process, or Processed. Date Paid - Your payment date if you already paid for your request. Result - available when your order status is PROCESSED Positive or Negative - for birth, marriage and death certificate requests. CENOMAR or Advisory on Marriages - for CENOMAR certificate requests CENODEATH or Advisory on Deaths - for CENODEATH certificate requests Tracking Number - Available when the PSA certificate has been handed over to the courier. Courier URL - Link to the courier's website where you can track the delivery of your PSA certificate You can also check your email for the following updates: Payment Acknowledgement email - This confirms that your payment has been received. Dispatch Notice/Courier Tracking Number email - This confirms that your PSA certificate has been handed over to the courier and provides your courier tracking number."
"Why is the status of my request still ""WAITING FOR PAYMENT""? I already paid for my request.","If you pay at accredited payment channels, the status of your request will be updated after 1 working day: BDO branches, BDO online banking, BDO ATMs, BDO app UnionBank branches, UnionBank online banking, UnionBank ATMs, UnionBank app Bayad Center,Bayad Partners, Bayad Online, Bayad app (Biller: PSA Serbilis) Maya app (Biller: PSA Serbilis) GCash app (Biller: PSA Serbilis) ECPay outlets and collection partners: 7-Eleven, Tambunting Pawnshop, LCC, Gaisano Grand Malls BDO Remit subsidiary offices and remittance partners abroad offering Kabayan Bills Bayad Check your request again after 1 working day. You can also check your email for the following updates: Payment Acknowledgement email - This confirms that your payment has been received. PSA Serbilis Notice - This notifies you in case there is an issue with your payment."
When will my PSA certificate be delivered?,"For Door-to-Door Delivery, Pick Up at LBC Branch, and Delivery to Embassy, check your email for the Dispatch Notice or use Check Status to get your courier tracking number and the link to the courier's website where you can track the delivery of your PSA certificate. Metro Manila: Once payment is validated and PSA has completed the processing of documents, the shipment will be scheduled for next day delivery. Add 5-7 days for areas outside of the courier's standard serviceable areas Other Provinces: 6-8 working days after payment Add 5-7 days for areas outside of the courier's standard serviceable areas Other Countries: 6-8 weeks after payment via PHLPost registered mail."
What do I need to present to the courier when my PSA certificate is delivered?,Present your valid ID. Refer to PSA Memorandum Circular 2019-16 for the list of valid IDs.
Can I authorize someone to receive my PSA certificate?,"Yes. In compliance with PSA Memorandum Circular No. 2019-15A: If the receiving party is a duly authorized representative, the following should be presented prior to the release of the requested document: Original or photocopy of the valid ID of the document owner and the duly authorized representative Authorization Letter/SPA executed by the document owner. Contents of the Authorization Letter/Special Power of Attorney (SPA) The authorization letter/SPA issued by the document owner, or legal guardian shall specifically state that its purpose is to secure civil registry documents from PSA. A general statement as to the purpose will not be accepted. The authorization letter/SPA shall also indicate the type of civil registry document requested. Authorization letters can be typewritten or handwritten in a clean sheet of paper and should bear the signature of the document owner. The full name and signature appearing in the authorization letter must be identical to the valid ID of the document owner. SPA must be notarized Multi-purpose SPA can be accepted provided that the intent to secure the specific CRD/Certification from the PSA is specifically indicated."
Can I pick up my PSA certificate?,Yes. You can choose Pick Up at LBC Branch during your online application and you can select the specific LBC branch in the Philippines where you will pick up your PSA certificate.
What has changed about ordering PSA certificates online?,"You are now required to indicate your personal information including sex, civil status, date of birth and name of parents prior to selecting the type of certificate. Birth certificates: You may order copies of your own birth certificate and the birth certificates of your child, your parents, and your spouse (if you are married/widowed). Marriage certificates: You may order copies of your own marriage certificate and the marriage certificates of your parents, and your spouse (if you are married/widowed). Death certificates: You may order copies of the death certificate of your parents, your child, and your spouse (if you are married/widowed). CENOMAR and CENODEATH: You may order copies of your own CENOMAR/CENODEATH and the CENOMAR/CENODEATH of your child, your parents, and your spouse (if you are married/widowed)."
What services are available on the PSA Serbilis website?,"You can request copies of birth certificates, marriage certificates, death certificates, certificate of no marriage record (CENOMAR), and certificate of no death record (CENODEATH) for delivery, pick up or online viewing: Door-to-door delivery anywhere in the Philippines and abroad Pick up at any LBC branch in the Philippines Delivery to your selected embassy E-Copy (electronic copy) sent directly and visible only to your selected government agency Viewable Online copy accessible to you on the PSA Serbilis website by entering your unique access code. You can pay for your request online or at accredited payment channels. You can check the status of your request anytime."
Can you tell me more about Viewable Online?,"Instead of having a hard copy of the PSA certificate delivered to you, you can request a soft copy that you can access online for 60 days using a unique access code. You must pay your Viewable Online request at any PSA CRS outlet to verify your identity and receive a unique access code to view the PSA certificate online. In case you would like to request a hard copy of the Viewable Online certificate on PSA security paper, you can apply and pay for a DocPrint request at any PSA CRS outlet within the 60 days validity period. Viewable Online fee to be paid at any PSA CRS outlet: PHP 130.00 for birth certificate, marriage certificate, death certificate PHP 185.00 for CENOMAR and CENODEATH DocPrint fee (in case you would like a hard copy of the certificate on PSA security paper) to be paid at any PSA CRS outlet: PHP 80.00 per copy How to apply and pay for Viewable Online requests: On psaserbilis.com.ph, click on the type of certificate: Birth Certificate, Marriage Certificate, Death Certificate, CENOMAR, or CENODEATH Select ""Viewable Online"" Complete the online application. You will receive a 16-digit Reference Number and a PSA Serbilis Acknowledgement email. Proceed to any PSA CRS outlet and present your 16-digit Reference Number or PSA Serbilis Acknowledgement email. Pay for your request. You will receive a unique access code and a link to view the PSA certificate online. How to access your Viewable Online PSA certificate: Go to the link (provided to you when you pay your request at the PSA CRS outlet). Enter the unique access code (provided to you when you pay your request at the PSA CRS outlet). Select the place of birth/marriage/death of your Viewable Online birth/marriage/death certificate/CENOMAR/CENODEATH. This is an additional validation to help keep your PSA certificate secure even if your unique access code is lost or stolen."
How do I request a PSA certificate online?,"To request a PSA certificate online, visit psaserbilis.com.ph, choose the certificate you need (birth, marriage, death, CENOMAR, or CENODEATH), choose how to receive the certificate (delivery, pick up, E-Copy or Viewable Online), fill out the online application, and then pay using your chosen payment method. Visit the website: Go to psaserbilis.com.ph Select the type of certificate: Click on the certificate type you need: Birth Certificate, Marriage Certificate, Death Certificate, CENOMAR, or CENODEATH Choose your preferred method to receive the certificate: Door-to-door delivery, Pick up at LBC branch, Delivery to embassy, Government agency E-Copy, or Viewable Online. Fill out the application: Provide your personal information and the necessary details for the certificate you are requesting. Add another certificate as needed: Add and select the next certificate and fill out the application. Receive your reference number: After completing the application, you will get a 16-digit Reference Number which will be needed for payment and status inquiries. Make the payment: Choose your preferred payment method and use your Reference Number to complete the payment. Wait for delivery if you have chosen door-to-door delivery or pick up the certificate at your chosen LBC branch. For delivery to embassy or government agency E-Copy, you will be notified through email of the delivery status to the embassy or government agency."
Is the PSA Serbilis website secure?,"Yes, the psaserbilis.com.ph website is a secure and legitimate platform for ordering civil registry documents from the Philippine Statistics Authority (PSA). It is the official web component of the PSA's CRS-IT project, developed in partnership with Unisys Managed Services Corporation, and is approved by the PSA to handle personal data in compliance with the Data Privacy Act of 2012."
How can I contact PSA Serbilis customer service?,You can contact PSA Serbilis customer service through any of the following channels: Send a message through our Contact Us page. Call or send a text message to any of the Globe and SMART contact numbers listed in our Contact Us page. Send an email to the official email address in our Contact Us page.
Can I make corrections after submitting my request online?,"No. If you have not paid your request yet, submit another request with the correct entries. Please be careful when filling out the online application form."
"If I request for the birth certificate of my son who was born three (3) weeks ago, will it be processed on a regular schedule?","No. Processing of your request will take an additional 10-15 working days after receipt of payment, and you would most likely be issued a certification (negative) instead of the certificate you are requesting. Please understand that it may take several months after the date of birth/marriage/death before the birth/marriage/death certificate is received, verified, and converted into digital format by the PSA. Before filing your request for a copy of the document kindly allow: at least two (2) to four (4) months after the date of birth/marriage/death, if the birth/marriage/death occurred within Metro Manila at least six (6) months after the date of birth/marriage/death, if the birth/marriage/death occurred outside Metro Manila"
How much do I pay for my PSA certificate requests?,"The fees depend on the type of PSA certificate, how the certificate will be received (delivery, pick up, E-Copy or Viewable Online), the delivery address, and the number of copies requested. For birth certificate, marriage certificate, and death certificate requests: PHP 330.00 per copy less PHP 50.00 per additional copy for door-to-door delivery within the Philippines, pick up at LBC branch, and delivery to embassy. How does tiered pricing work when ordering multiple copies of PSA certificates through PSA Serbilis? PHP 300.00 per copy for government agency E-Copy PHP 130.00 for Viewable Online. You must pay your Viewable Online request at any PSA CRS outlet to verify your identity and receive a unique access code to view the PSA certificate online. USD 20.30 per copy for delivery outside the Philippines via PHLPost. For special courier services through DHL Express, delivery charges shall be to the requester's/document owner's account and shall be billed separately and directly by DHL Express. For CENOMAR and CENODEATH requests: PHP 430.00 per copy less PHP 50.00 per additional copy for door-to-door delivery within the Philippines, pickup at LBC branch, and delivery to embassy. How does tiered pricing work when ordering multiple copies of PSA certificates through PSA Serbilis? PHP 360.00 per copy for government agency E-Copy. You must pay your Viewable Online request at any PSA CRS outlet to verify your identity and receive a unique access code to view the PSA certificate online. PHP 185.00 for Viewable Online USD 25.30 per copy for delivery outside the Philippines via PHLPost. For special courier services through DHL Express, delivery charges shall be to the requester's/document owner's account and shall be billed separately and directly by DHL Express."
How does tiered pricing work when ordering multiple copies of PSA certificates through PSA Serbilis?,"When ordering multiple copies of PSA certificates through psaserbilis.com.ph, the service fee is per copy requested. You can enjoy lower fees when ordering multiple copies for delivery within the Philippines or ordering government agency e-Copies: For example: If you request two (2) copies of your birth certificate and three (3) copies of your CENOMAR for door-to-door delivery within the Philippines, the total fee is PHP 1,800.00 which is the sum of the following: PHP 330.00 for the first copy of your birth certificate PHP 280.00 for the second copy of your birth certificate (PHP 330.00 less PHP 50.00) PHP 430.00 for the first copy of your CENOMAR PHP 380.00 for the second copy of your CENOMAR (PHP 430.00 less PHP 50.00) PHP 380.00 for the third copy of your CENOMAR (PHP 430.00 less PHP 50.00)"
Where can I pay for my PSA certificate request?,"You can pay online at the PSA Serbilis website using your credit card, debit card, prepaid card or e-wallet. To pay online now, click here. Credit cards, debit cards and prepaid cards accepted: Visa, Mastercard, American Express (Amex), JCB, Diners Club International E-wallet (only for requests for delivery/pick up within the Philippines): GCash, GrabPay, ShopeePay You can also pay at accredited payment channels: BDO branches, BDO online banking, BDO ATMs, BDO app UnionBank branches, UnionBank online banking, UnionBank ATMs, UnionBank app Bayad Center, Bayad Partners, Bayad Online, Bayad app (Biller: PSA Serbilis) Maya app (Biller: PSA Serbilis) GCash app (Biller: PSA Serbilis) ECPay outlets and collection partners: 7-Eleven, Tambunting Pawnshop, LCC, Gaisano Grand Malls BDO Remit subsidiary offices and remittance partners abroad offering Kabayan Bills Bayad"
"I applied for one copy of my marriage certificate, and I paid P600.00 instead of just P330.00 for that copy. Can I have the excess P270.00 returned to me?","Yes, directly coordinate with the bank/payment center where you made your payment to return your excess payment. It will be the bank/payment center that shall notify us of your request. Understand that such requests will undergo proper verification before the excess amount can be returned to you. Another option you might consider is to submit a new request whose amount due corresponds to the excess amount. Should you decide to do this, send us the Reference Number of your new request (Contact Us) so that we can credit the excess amount to your new request."
I applied for a CENOMAR through the PSA Serbilis website but inadvertently paid only P300.00 instead of P430.00 which is the cost of my request. What should I do?,Pay the balance at any accredited payment channels. The balance will be added to the previous amount and then your document request will be processed. We would like to reiterate that only paid requests will be processed.
When do I get charged for my requests if I pay through the online payment facility?,Your credit/debit/prepaid card or e-wallet is charged immediately after successful online payment.
How soon is my payment reflected in my order status?,"Your payment is reflected immediately in your order status if you pay online at the PSA Serbilis website.   If you pay at accredited payment channels, your payment is reflected: Next working day if you pay at accredited payment channels in the Philippines After at least 2 working days if you pay at BDO Remit subsidiary offices or remittance partners abroad offering Kabayan Bills Bayad outside the Philippines"
"If I change my mind, at what point can I still cancel my request?","You can cancel your request by not making a payment. Once you have already paid for your request, you can no longer cancel it. PSA Serbilis adopts a NO CANCELLATION policy for all its services."
Can I request a refund?,"PSA Serbilis adopts a NO REFUND policy for all its services. All certifications issued by PSA are considered rendered service. All requests submitted via PSA Serbilis and paid through the available payment channels will undergo processing under the Civil Registry System of PSA. Thus, these constitute rendered service, regardless of the result."
Can I just print one (1) copy of the Acknowledgement page if I will make an over-the-counter payment?,"If you will make an over-the-counter payment, you are advised to print TWO COPIES of the Acknowledgement page that lists your request/s. One copy will be submitted to the teller/cashier and the other copy will be for your reference."
Is a PSA certificate valid without a QR code?,"Yes, provided that the civil registry document remains intact, readable, and visibly contains authenticity and security features, as per Republic Act 11909 Permanent Validity of the Certificates of Live Birth, Death and Marriage Act: ""Permanent Validity"" pertains to the mandatory acceptability of certificates of live birth, death and marriage ISSUED, SIGNED, CERTIFIED or AUTHENTICATED by (Rule 3 (k) of the IRR): The PSA and its predecessor, the NSO; and Local Civil Registrars (LCRs) (which includes Shari'a District and Circuit Registrars). PROVIDED, that: The civil registry document remains intact, readable, and visibly contains authenticity and security features."
How do I correct errors in my PSA certificate?,"For correcting errors in birth, marriage, and death certificates, refer to the following: For birth certificate problems and solutions: https://psa.gov.ph/civilregistration/problems-and-solutions/birth-certificate For marriage certificate problems and solutions: https://psa.gov.ph/civilregistration/problems-and-solutions/marriage-certificate For death certificate problems and solutions: https://psa.gov.ph/civilregistration/problems-and-solutions/death-certificate"
How do I know if my PSA certificate is authentic?,"To verify the authenticity of your PSA certificate, download the official PSA e-Verification mobile app from a trusted app store, and then scan the unique QR code printed on your certificate using the app. The app, available for Android and iOS, will instantly display the information stored in the QR code, which should match the details appearing on your PSA certificate."
Why did the PSA issue a Negative Certification instead of the copy I requested?,"If you receive a Negative Certification, it means that PSA has no record of the birth, marriage, or death certificate in its electronic and paper archives after an exhaustive search in the said archives."
What should I do if I get a Negative Certification from PSA?,"Follow the instructions attached to the Negative Certification. You will need to request the Local Civil Registry Office (LCRO) of the place where the birth/marriage/death was registered to endorse a copy of the birth/marriage/death/certificate to the PSA. (Optional) Prior to proceeding to the LCRO, you can fill out an Electronic Endorsement Request form online at the PSA Serbilis website (free of charge), print it, and then present it to the LCRO together with the Negative Certification from PSA."
"I have already complied with the requirements of endorsement (or delayed registration, as the case may be). Can PSA Serbilis process the reference number again of my previous request?","No, you can no longer use the Reference Number of your previous request. There are requirements to be submitted to the PSA for endorsements and delayed registration cases.    Application Process​   ​​Step 1. Submit completely filled-out application forms with your requirements and payment to any post office. Application forms are available in all post offices or you may download it here. Step 2. Upon approval of your requirements, proceed to the nearest ID capture station (see full list of capture stations on WHERE TO APPLY Page) where you will be digitally photographed and fingerprinted. There are almost 273 ID capture stations nationwide in designated post offices and selected malls.  Step 3. When you complete the ID data capture process, your ID will be delivered to your mailing address."
Why release the Improved Postal ID?,"Most of the security features infused upon the Basic Postal ID, though effective, could only be deciphered with the help of special equipment, making it harder for frontliners to differentiate the genuine from the fake. The Improved Postal ID has additional physical security features that can be identified using just the naked eye, making ID verification simpler and more reliable. Moreover, a biometrics-based uniqueness test was implemented to fully guarantee an individual’s identity."
How much is the Improved Postal ID?,"Applicants will pay the following fixed fee anywhere in the country:   Fee Particulars                                        Amount Regular Application                                Php 550.00 Rush Application                                    Php 650.00   The Improved PID shall be valid for three (3) years for Filipinos and for foreign residents with a Special Retiree’s Resident Visa (SRRV). For the rest of the foreign residents, it will be valid for one (1) year."
Why should I avail the Improved Postal ID?,"Aside from assuring safe and reliable transactions, the additional security features position the ID as a primary document in passport applications in the Department of Foreign Affairs (DFA). The Postal ID is widely accepted for various transactions with government and financial institutions, provided it is within its three-year validity period. It serves as a primary means of address verification for individuals availing of the service."
What are the main security features of the Improved Postal ID?,"On-site digital capture of fingerprints, photo, signature and personal details Centralized ID printing and database to guarantee that the cards are authentic An encrypted QR (‘quick response’) code printed on the card can verify the identity of ID holder using a downloadable smart-phone application Overlaid with a hologram that can be viewed only at certain angles Has a ghost image and UV ink that illuminates in UV light Applicant uniqueness check via the Automated Fingerprint Identification System (AFIS). It compares the fingerprint collected with the fingerprint database records to ensure the applicant’s identity."
Who may apply for the Improved Postal ID?,All Filipinos living in the Philippines and living abroad but were in the Philippines at the time of application are eligible to get an Improved PID. Foreign residents living in the country for at least six (6) months may also apply.
What are the application requirements?,"REQUIREMENTS FOR NEW APPLICATION Bring the Original copy and (1) Photocopy of the following documents:   I.  One(1) copy of duly-accomplished PID application form. II.A. Proof of Identity (PRIMARY IDs)  Bring the Original copy and (1) Photocopy of the following documents, Submit any one (1) of the following: National ID National ID (Digitized and/or paper) Birth Certificate from PSA or Local Civil Registry with receipt issued within 6 months GSIS UMID Card SSS UMID Card Driver’s License Passport Marriage Certificate for Married Women (Only if documents and IDs submitted does not bear married name)   *Only if no available Primary IDs    II.B. Proof of Identity (SECONDARY IDs)  Submit any two (2) of the secondary identification documents, one of which should bear the applicant’s photo and signature. BIR ID paper or digitized/Tax Identification Number card  Baptismal Certificate Certificate of Birth from the National Commission for Indigenous Peoples (NCIP) for Filipinos belonging to indigenous people Certificate of Birth from the National Commission for Muslim Filipinos (NCMF) for Muslim Filipinos Certificate of Marriage from the NCMF for Muslim Filipinos College or Post-Graduate Transcript of Records with readable seal Confirmation Certificate Elementary or High School Form 137 with readable dry seal for applicants who are 18 years old and below Senior High School Form 137 or any equivalent document with readable dry seal Marriage Certificate in SECPA issued by PSA for those male and female married applicants Marriage Certificate issued by LCR for those male and female married applicants Valid Alumni ID Valid College School or University ID Valid Company ID Valid Integrated Bar of the Philippines Valid NBI Clearance bearing digited photo Valid OWWA ID  Valid Pag-ibig ID Valid Philhealth ID Valid PRC ID Valid Police Clearance/ID with or without digitized photo  Valid Seaman’s Book Valid Senior Citizen ID Valid Tax Identification Number card  Valid Voter’s ID or Voter’s Certification Government office and GOCC ID e.g Armed forces of the Philippines (AFP ID) Certification from the National Council for the Welfare of Disabled Persons (NCWDP) Department of Social Welfare and Development (DSWD) Certification 4’Ps ID   III. PROOF OF ADDRESS - Bring the original copy and (1) photocopy  of the following documents, Submit any one (1) of the following: Barangay Certificate of Residency issued within three (3 months) prior to PID application Barangay Residence ID Certified True Copy of Lease Certified True Copy of Titles issued by the Land Registration Authority (LRA) Certified True Copy of Real Estate Tax Receipt Bank Statement Credit Card Statement School Billing Statement Utility Bill (cable, electric, internet, landline, telephone, water)   APPLICATION REQUIREMENTS OF FOREIGN RESIDENTS I.  One(1) copy of duly-accomplished PID application form. II. PROOF OF IDENTITY a. Passport – must be valid for at least six (6) months prior to application b. Any one (1) of the following documents relative to the stay in the Philippines valid for at least six (6) months prior to application Alien Certificate of Registration Identity Card (ACRI-Card) Long Stay Visitor Visa Extension (LSVVE) Temporary Resident Visa (TRV) Diplomatic Visa Special Resident Retiree’s Visa (SRRV) 3. PROOF OF ADDRESS - Please bring original document and 1 photocopy, Submit any one (1) of the following:  Barangay Certificate of Residency – issued within three (3) months prior to PID application Certification or statement of account from hotel, transient home or any temporary residence within three (3) months prior to application Certification from hotel, transient home or any temporary residence within three (3) months prior to application Notarized, if applicable, Land, House or Condominium Lease Contract Bank statement Credit card statement School billing statement Utility bill (cable, electric, internet, landline, telephone, water)   REQUIREMENTS FOR RENEWAL OR REPLACEMENT WITH/WITHOUT CHANGE IN BIOGRAPHIC DATA I.  One(1) copy of duly-accomplished PID application form. II.  Bring Expired Postal ID III.A. Proof of Identity (PRIMARY IDs)  Bring the Original copy and (1) Photocopy of the following documents, Submit any one (1) of the following: National ID National ID (Digitized and/or paper) Birth Certificate from PSA or Local Civil Registry with receipt issued within 6 months GSIS UMID Card SSS UMID Card Driver’s License Passport Marriage Certificate for Married Women (Only if documents and IDs submitted does not bear married name)   *Only if no available Primary IDs    III.B. Proof of Identity (SECONDARY IDs)  Submit any two (2) of the secondary identification documents, one of which should bear the applicant’s photo and signature. BIR ID paper or digitized/Tax Identification Number card Baptismal Certificate Certificate of Birth from the National Commission for Indigenous Peoples (NCIP) for Filipinos belonging to indigenous people Certificate of Birth from the National Commission for Muslim Filipinos (NCMF) for Muslim Filipinos Certificate of Marriage from the NCMF for Muslim Filipinos College or Post-Graduate Transcript of Records with readable seal Confirmation Certificate Elementary or High School Form 137 with readable dry seal for applicants who are 18 years old and below Senior High School Form 137 or any equivalent document with readable dry seal Marriage Certificate in SECPA issued by PSA for those male and female married applicants Marriage Certificate issued by LCR for those male and female married applicants Valid Alumni ID Valid College School or University ID Valid Company ID Valid Integrated Bar of the Philippines Valid NBI Clearance bearing digited photo Valid OWWA ID  Valid Pag-ibig ID Valid Philhealth ID Valid PRC ID Valid Police Clearance/ID with or without digitized photo  Valid Seaman’s Book Valid Senior Citizen ID Valid Tax Identification Number card  Valid Voter’s ID or Voter’s Certification Government office and GOCC ID e.g Armed forces of the Philippines (AFP ID) Certification from the National Council for the Welfare of Disabled Persons (NCWDP) Department of Social Welfare and Development (DSWD) Certification 4’Ps ID   REQUIREMENTS DUE TO LOSS AND/OR THEFT OF POSTAL ID I.  One(1) copy of duly-accomplished PID application form. II. Submit duly-notarized affidavit of loss III.A. Proof of Identity (PRIMARY IDs)  Bring the Original copy and (1) Photocopy of the following documents, Submit any one (1) of the following: National ID National ID (Digitized and/or paper) Birth Certificate from PSA or Local Civil Registry with receipt issued within 6 months GSIS UMID Card SSS UMID Card Driver’s License Passport Marriage Certificate for Married Women (Only if documents and IDs submitted does not bear married name)   *Only if no available Primary IDs    III.B. Proof of Identity (SECONDARY IDs)  Submit any two (2) of the secondary identification documents, one of which should bear the applicant’s photo and signature. BIR ID paper or digitized/Tax Identification Number card  Baptismal Certificate Certificate of Birth from the National Commission for Indigenous Peoples (NCIP) for Filipinos belonging to indigenous people Certificate of Birth from the National Commission for Muslim Filipinos (NCMF) for Muslim Filipinos Certificate of Marriage from the NCMF for Muslim Filipinos College or Post-Graduate Transcript of Records with readable seal Confirmation Certificate Elementary or High School Form 137 with readable dry seal for applicants who are 18 years old and below Senior High School Form 137 or any equivalent document with readable dry seal Marriage Certificate in SECPA issued by PSA for those male and female married applicants Marriage Certificate issued by LCR for those male and female married applicants Valid Alumni ID Valid College School or University ID Valid Company ID Valid Integrated Bar of the Philippines Valid NBI Clearance bearing digited photo Valid OWWA ID  Valid Pag-ibig ID Valid Philhealth ID Valid PRC ID Valid Police Clearance/ID with or without digitized photo  Valid Seaman’s Book Valid Senior Citizen ID Valid Tax Identification Number card  Valid Voter’s ID or Voter’s Certification Government office and GOCC ID e.g Armed forces of the Philippines (AFP ID) Certification from the National Council for the Welfare of Disabled Persons (NCWDP) Department of Social Welfare and Development (DSWD) Certification 4’Ps ID"
What is the MySSS Card?,"The MySSS Card is the new official functional ID issued by SSS. Equipped with an EMV chip, it replaces the old UMID card. Members may obtain the MySSS Card from an SSS partner bank after completing identity verification using the National ID eVerify system and opening a bank account with the said partner bank."
Can the MySSS Card be used as a valid ID?,"Yes, you may use the MySSS Card for SSS transactions. However, other government agencies and private institutions are not mandated to accept it as an official ID. Acceptance will depend on their respective policies, as the National ID (PhilSys) now serves as the primary official identification for all Filipinos."
"Are my old SSS cards (UMID, etc.) still valid?","Yes, all previously issued SSS cards are still valid. You can still apply for a MySSS Card if needed, for replacing a lost/damaged card or updating your information."
What are its special features?,"Easy banking: You can open a bank account and automatically link it to your SSS for receiving benefits, loans, and other proceeds. You won’t need to do a separate enrollment under the Disbursement Account Enrollment Module (DAEM). Strong security: Biometric verification with your National ID helps prevent fraud. Convenient payments: The MySSS Card can be used for payments at physical and online stores."
Who can apply for it?,"Members, prior registrants, pensioners, individual claimants and representative payees may apply for the MySSS Card, provided they meet the following requirements:  • You must have an SS number tagged as “permanent”. • You must be registered on the My.SSS Portal. • Your local address, mobile number, and email must be up to date in SSS records. • You must be PSA/National ID registered. Before applying, make sure your name and date of birth match on both your SSS and National ID records. If they don’t, you need to update the information with the correct agency."
How do I apply for the MySSS Card?,"The application is a two-step process: Step 1: The My.SSS Member Portal 1. Log in to your My.SSS account. 2. Go to the “MySSS Card” option under the “Services” menu. 3. Confirm that your personal details are correct. If you need to update anything, do that first. 4. Consent to SSS verifying your identity with National ID eVerify and using your National ID photo. 5. After a facial scan, choose your preferred partner bank. 6. Agree to the terms and consent to SSS sharing your data with the bank to open your account and to the bank sharing your new account details with SSS. 7. A confirmation message will appear, and you will also get an email and an inbox notification in your My.SSS account. Step 2: The Bank 1. Depending on your chosen bank, either use their online app or go to a branch to open your account. 2. Complete the bank’s verification process and pay any applicable fees. 3. The bank will notify you by SMS or through their app when your card is ready for pickup or delivery."
Are there any fees?,"Yes, your chosen bank might charge a fee for the card. If you don’t pay within their given timeframe, your application will be canceled. Other fees are based on the bank’s policies and will be disclosed and explained in their terms and conditions."
Do I need to go to an SSS branch for biometrics?,No. Your photo from your National ID will be used for your MySSS Card.
How and when will I get my card?,Your chosen bank will produce and release your card. • Metro Manila: Within 15 working days after your account is successfully opened. • Outside Metro Manila: Within 20 working days after your account is successfully opened. You can also ask your chosen bank if an authorized representative can pick up the card for you.
Who should I contact for questions about my application?,"For questions about your application status, contact your chosen bank directly. You will also get email and My.SSS inbox notifications with updates."
Which banks are partners?,"Currently, Rizal Commercial Banking Corporation (RCBC) is the first partner to roll out the MySSS Card. Other partner banks are set to follow."
Can I apply if I don’t want to use a partner bank?,"No, the MySSS Card is only issued through SSS’s partner banks."
What happens to my old disbursement account when I get a MySSS Card?,"Your new MySSS Card account will automatically be set as your main disbursement account for SSS benefits. Any other disbursement account/s you previously enrolled in DAEM will remain in the system but will no longer be used for receiving SSS benefits.  If your MySSS Card account is validly terminated, you may either: • Choose from your previously enrolled accounts, or  • Enroll a new account and set it as your disbursement account"
Can I apply for multiple MySSS Cards?,"No, you can only apply for one MySSS Card with one bank at a time."
How can I switch to a different bank?,"You must first close your existing MySSS Card account with the bank. The bank will then notify SSS to deactivate the card in its records. Once deactivation is completed, you may apply for a new MySSS Card with a different partner bank. This procedure also applies to SSS UMID Pay Card holders."
When will the MySSS Card be available?,The full program is expected to be available by September 2025. Stay tuned for more updates.
Who is eligible for the Digital National ID?,All registered persons are eligible for the Digital National ID. Registered persons can access their Digital National ID through the eGovPH app.
What is the difference between the Digital National ID and other formats of the National ID (Card and Paper)?,"All formats of the National ID — National ID card, National ID in paper format and Digital National ID — are valid proof of identity and age. A collaboration of the Philippine Statistics Authority (PSA) and the Department of Information and Communications Technology (DICT), the Digital National ID is a seamless, secure, and convenient way to carry your National ID. The Digital National ID provides a secure digital format for individuals seeking a more convenient and portable way to carry their National ID. It can be accessed through the eGovPH app."
How long is the validity of the National ID?,"For Filipino citizens, the National ID has no expiration and will only be renewed upon the updating of demographic information and biometric information."
Is registration to National ID system mandatory?,"The establishment of the National ID system is mandatory as stated in the PhilSys Act. It will integrate processes, systems, and services. As such, it is strongly recommended for Filipinos to reap the benefits of being part of the National ID system."
What is the minimum age for registration to the National ID system?,"Currently, registration to the National ID system is open to all Filipinos, ages 1 and above. For children 1 to 4 years old, only the demographic information and front-facing photograph will be collected and captured. Their National ID Number will also be linked to their parent or legal guardian. Once the child reaches the age of 5, the complete biometric information such as fingerprints, iris-scan, and front-facing photograph will be captured, as required by the law. Likewise at the age of 15, their biometric information will be recaptured."
What are the documents that can be presented to register?,"The registrant is required to bring the original copy of any of the following primary documents: PSA-issued Certificate of Live Birth AND one (1) government-issued identification document which bears full name, front-facing photograph, and signature or thumb mark. Philippine Passport or ePassport issued by the Department of Foreign Affairs (DFA); GSIS or SSS-issued Unified Multi-purpose Identification Card (UMID); Land Transportation Office (LTO)-issued Student’s License Permit or Non-Professional/Professional Driver’s License. If the registrant does not have any of the above-mentioned primary documents, he/she may bring any of the following secondary documents: PSA-issued Certificate of Live Birth/NSO-issued Certificate of Live Birth with Birth Reference Number (BreN) LCRO-issued Certificate of Live Birth PSA-issued Report of Birth PSA-issued Certificate of Foundling Integrated Bar of the Philippines (IBP) Identification Card Professional Regulatory Commission (PRC) ID Seaman’s Book Overseas Workers Welfare Administration (OWWA) ID Senior Citizen’s ID SSS ID Pantawid Pamilyang Pilipino Program (4Ps) ID License to Own or Possess Firearms (LTOPF) ID NBI Clearance Police Clearance/ID Solo Parent’s ID PWD ID Voter’s ID Postal ID Taxpayer Identification Number (TIN) ID PhilHealth ID Philippine Retirement Authority (PRA)-issued Special Resident Retiree’s Visa (SRRV) National ID from other countries Residence ID from other countries The following identification documents shall be accepted as secondary supporting documents provided that they have a front-facing photograph, signature/thumbmark, full name, permanent address, and date of birth. Employee ID School ID Barangay Clearance/Certificate Barangay ID City/Municipal ID"
What is a National ID?,The National ID refers to the valid proof of identity issued upon successful registration to the National ID system. It can be used to transact with the government and private sector. It comes in various formats: (1) the National ID or the physical card; (2) the ePhilID/National ID in paper format; and (3) the Digital National ID. All the National ID formats have the same functionality and validity.
What are the steps/processes in registering to the National ID system?,"There are four steps or processes in registering to National ID system: 1. Go to any registration centers and bring your supporting documents. Registration Centers can be found at the following sites: PSA Regional and Provincial Office Malls Local Government Units (LGUs) The PSA also conducts mobile registration in far-flung areas via: National ID on Wheels National ID on Boat Present your supporting documents to the Registration Kit Operator (RKO).   2. Have your demographic data validated, and your biometric information such as fingerprint, iris-scan, and front-facing photograph captured. 3. Review and confirm your demographic and biometric information. 4. You will be issued a transaction slip containing your transaction reference number (TRN). Keep your transaction slip, as your TRN can be used to track your National ID delivery and your ePhilID/National ID in paper format availability.   Note: The ePhilID/National ID in paper format can also be obtained immediately after registering to the National ID system if it is confirmed that there is no duplicate or discrepancy in the personal information provided."
Where are the registration centers located?,"National ID Registration Centers nationwide operate from 8:00 AM to 5:00 PM, Mondays to Fridays."
How can our OFWs register to the National ID system?,"In coordination with the Department of Foreign Affairs (DFA) and the Department of Migrant Workers (DMW), the PSA is developing strategies for the registration of Overseas Filipino Workers (OFWs). For returning or departing OFWs, the PSA, in coordination with the DMW has set up registration centers in select DMW offices where OFWs can register for the National ID."
How will the PSA ensure the data privacy and security of information being uploaded in the National ID system?,"The PSA seriously takes the responsibility of ensuring the privacy, security, and integrity of the data of registered persons. Sufficient safeguards shall be in place to ensure information security, cybersecurity, data protection, and privacy, including in compliance with the Data Privacy Act. The PSA has been working closely with the National Privacy Commission (NPC), the Department of Information and Communications Technology (DICT), and the National Security Council (NSC) regarding the architecture and processes of the National ID system, including to identify and mitigate privacy and cybersecurity risks. The National ID system design adopts Privacy by Design principles wherein privacy is incorporated into its technologies by default and from the start. For example, the National ID system collects and stores minimal data and the National ID Number is fully randomized, not revealing any information about the person such as their date of birth."
How does the government ensure that my data will be secured?,"The National ID system is designed to empower people to have better access to public and private sector services and to enable service providers to shift their services to digital and online. The data to be collected and stored by the National ID system is minimal and is strictly defined and restricted by the PhilSys Act and the Data Privacy Act. As a foundational ID system, the National ID system does not collect data beyond what is needed to uniquely identify individuals. For example, it does not collect information on socio-economic status, political or religious affiliation, criminal record, educational qualifications, etc. Tokenization is also a key feature of the National ID system. Tokenization involves replacing sensitive data, in this case, the National ID Number, with derivative data so that the sensitive data is not compromised. There are two types of tokens that registrants can use: the National ID Card Number which is printed visibly on the front of the card (like how an ATM or credit card are linked back to an account number) and an Alyas National ID Number that can be generated by registrants through the National ID Portal and Mobile App. Either the National ID Card Number or Alyas National ID Number can be provided along with a One-Time PIN or biometric to do a digital authentication or e-KYC transaction. Government agencies and the private sector cannot store the National ID Number itself in their databases but they can store specific tokens that will allow them to establish the uniqueness of individuals and to share or cross-check data with other agencies when consent is given or legally authorized."
Will the National ID replace other government-issued IDs?,"The National ID will not replace functional government-issued IDs that serve other purposes. The National ID is a foundational ID that serves as a valid proof of identity, which would help ease transactions with both government and private sectors through easier validation and authentication of identity."
Who is qualified to apply as a relying party?,All government agencies that require identity verification as part of their service delivery are eligible to apply as a Relying Party. Non-government organizations engaged in social protection can also apply as a Relying Party.
Will the relying parties have to pay to use National ID authentication services?,"Currently, the use of National ID Authentication services is free of charge to those companies/agencies who underwent onboarding with National ID system. In the long run, for sustainability purposes, if any fees are introduced by PSA, they will be minimal to avoid hindering adoption. Such fees are expected to be lower than the savings Relying Parties will gain by digitizing their processes, including onboarding. Nonetheless, PSA remains committed to offering these services to the government for free."
What are the different tiers of authentication offered by the National ID authentication services?,1. Tier 0 Authentication – refers to the process of presenting the National ID and the matching of the data stored in the QR code to validate the identity of the registered person. 2. Tier I and II Authentication – refers to the process by which the identity of an individual is validated real-time against the information contained in the National ID Registry by the requesting entity through the use of an online medium and secured connectivity. Tier I or Basic Authentication Tier II or electronic Know-Your-Customer (eKYC)
How can I check the status of my National ID?,"You may track your National ID using your Transaction Reference Number (TRN) at https://tracking.phlpost.gov.ph/. Meanwhile, you may visit the nearest registration center to request your ePhilID/National ID in paper format. Please present your transaction slip or TRN on the day of your visit."
How can I get my ePhilID/National ID in paper format?,Go to the nearest Registration Center and bring your transaction slip to request for the printing of your ePhilID/National ID in paper format.
"I lost my transaction slip, how can I retrieve it?","If you have lost your Transaction Reference Number, please provide the following details to any of our official channels to process its retrieval:   FIRST NAME MIDDLE NAME LAST NAME SUFFIX (if applicable) DATE OF BIRTH (MONTH/DAY/YEAR) SEX (Male/Female)   In compliance with the Data Privacy Act of 2012, all information provided will remain confidential and solely be used for the processing of requests."
Would I still get my National ID even if I already claimed my ePhilID/National ID in paper format?,"Yes. For every registered person, a National ID is allocated. Registered person will still receive their physical card even if they have obtained an ePhilID/National ID in paper format."
What should I do if my National ID or ePhilID/National ID in paper format was not accepted in transactions?,"As provided under Republic Act 11055 or the Philippine Identification System Act, the National ID and the ePhilID/National ID in paper format shall be recognized as a valid proof of identity in transactions with public and private establishments; non-acceptance of the National ID without just and sufficient cause is subject to fines amounting to Php 500,000.00.   Please provide the following details of the non-acceptance of your National ID or your ePhilID/National ID in paper format to our official email at info@philsys.gov.ph: Date of the transaction; Name, branch, and address of the establishment; Nature of transaction; and Reason/s provided by the establishment for its refusal to accept the National ID in the transaction.   PSA takes reports of non-acceptance seriously and continuously reminds government agencies and private institutions to recognize the National ID and its digital versions as valid proof of identification. In compliance with the Data Privacy Act of 2012, all information provided will remain confidential and solely be used for the processing of requests."
Can I request for replacement for my National ID with peeled-off photo?,Yes. Replacement of National ID with peeled-off photo is free and can be requested through the PSA Regional Statistical Services Office (RSSO) and Provincial Statistical Office (PSO). Below is the process of replacement:  Bring your National ID with peeled-off photo to the nearest PSA RSSO/PSO in your area. Present your National ID with peeled-off photo to the National ID personnel and fill out the request form for the replacement. Surrender your National ID and submit it with the accomplished request form. Wait for the notification from PSA on the release of your replacement National ID.
What should I do if my National ID or ePhilID/National ID in paper format was lost/stolen?,"Please wait for the announcement in our official channels for the process of replacement of lost/stolen National ID. Please note that you only need to register ONCE for the National ID; with the issuance of your National ID, your National ID Number, which is your permanent unique identification number in the National ID System registry has already been generated."
Can I use the digital National ID for transactions?,"Similar to other formats of the National ID (i.e., card and paper), the Digital National ID has no expiration and shall be honored and accepted in all transactions requiring proof of identity and age, subject to proper authentication. It has the same validity and functionality as the National ID card and National ID in paper format (ePhilID).    The PSA also issued an advisory informing the public, government, and private institutions to accept the presented Digital National ID as a valid and sufficient proof of identity subject to authentication. The PSA has also coordinated with the Department of Foreign Affairs for the acceptance of the Digital National ID in their offices."
How can I know if my digital National ID is authentic? What are its security features?,The Digital National ID can be authenticated by scanning its QR code via National ID Check at https://everify.gov.ph/. The information on the Digital National ID should match the results from the National ID Check.
I tried to use my digital National ID but the establishment said that they require the printed format of the National ID. Can I print my Digital National ID?,"Printing of the Digital National ID in PVC or plastic cards is STRICTLY PROHIBITED and shall not be accepted as proof of identity and age in any public and private transactions. Printing the Digital National ID may simply cause inconvenience and additional cost for you.    Only the PSA is authorized to print and issue the National ID. Any individual or group found guilty of unauthorized printing, preparation, or issuance of a National ID shall be penalized as provided under Republic Act No. 11055 or the Philippine Identification System Act.   You can request the PSA to print your National ID in paper format by visiting our Field Offices or you can download the Digital National ID through https://national-id.gov.ph/ using your computer or smartphone with an internet connection or by downloading the eGovPH app."
I don’t have an internet connection or mobile data. Can I still access or download my Digital National ID?,No. You must be connected to the internet to access your Digital National ID through the eGovPH app.
Can I request another person to access or download my digital National ID for me?,"Accessing or downloading your Digital National ID requires your demographic information and a live selfie for identity verification for security purposes. Nonetheless, you may ask another person to assist you in visiting the website, especially for senior citizens and persons with disabilities (PWDs)."
I tried downloading my Digital National ID but it says “Verification Failure”. What should I do?,"First, please check that you have a stable internet connection before re-trying.  Otherwise, please email the following details to info@philsys.gov.ph so we can assist you in this concern:  FIRST NAME: MIDDLE NAME: LAST NAME: DATE OF BIRTH (Month/Day/Year): NATIONAL ID CARD NUMBER (16-digit number at the front side of the National ID): MOBILE NUMBER:   DID YOU UNDERGO THE PROCESS OF UPDATING YOUR DEMOGRAPHIC INFORMATION? (YES/NO) If YES, please specify what information you updated in your National ID: _________________________   WHICH OF THE FOLLOWING NATIONAL ID FORMATS DO YOU CURRENTLY POSSESS? (Choose all that applies.)   ___ None ___ National ID Card ___ National ID Card (with updated data) ___ ePhilID/National ID in paper format ___ ePhilID/National ID in paper format (with updated data) ___ Digital National ID (with old data) ___ Digital National ID (with missing data)"
DID YOU REGISTER MORE THAN ONCE FOR THE NATIONAL ID? (YES/NO),"We would like to note that you only need to register once in the National ID system. Double registration is strictly prohibited as this results in issues with the subsequent identity verification and ID processing. Following the Data Privacy Act of 2012, all the information you will provide will remain confidential and will only be used for the processing of your concern."
How can I update the information I have in my Digital National ID?,"You may visit the National ID Registration Centers offering updating services. Visit our website to see the list of National ID Registration Centers offering the service. Bring your National ID and supporting documents on the day of your visit. Please note that you do not need to register again as you already have a National ID Number, which is your permanent unique identification number in the National ID system registry."
How to get a solo parent ID?,"Step 1: Confirm Eligibility Before applying for a Solo Parent ID, ensure you meet the eligibility criteria set by the DSWD. Section 3 of RA 8972 classifies solo parents as: A woman who gives birth as a result of rape and other crimes against chastity even without a final conviction of the offender, provided that the mother keeps and raises the child; Parent left solo or alone with the responsibility of parenthood due to the following circumstances: Death of spouse; Detention or imprisonment of the spouse for more than one year; Physical and/or mental incapacity of spouse as certified by a public medical practitioner; Legal separation or de facto separation from spouse for at least one year, as long as the solo parent is entrusted with the custody of the child/children; Declaration of nullity or annulment of marriage as decreed by a court or by a church as long as the solo parent is entrusted with the custody of the child/children; Unmarried mother/father who has preferred to keep and rear her/his child/children instead of having others care for them or give them up to a welfare institution; Any other person who solely provides parental care and support to a child or children.   Step 2: Prepare All Required Documents To apply for a Solo Parent ID, you'll need to prepare the following documents: Proof of Status as Solo Parent: For those with deceased spouse: PSA Death Certificate of spouse For those with detained/imprisoned spouse: Jail Records or Certificate of Detention For those with incapacitated spouse: Medical certificate from a public medical practitioner For those with separated spouse: Legal declaration of separation, annulment, or nullity PSA CENOMAR Proof of Income: Income Tax Return (ITR) or any document proving income Certificate of Indigency (if applicable) Proof of Residency: Barangay Certificate or any government-issued ID indicating residence within the locality Proof of Custody: PSA Birth Certificate of child/children Other supporting documentation (this may vary as may be required by DSWD): Medical certificate of solo parent and/or child with special needs Certificate of employment, if applicable   Step 3: Application Process Once you have gathered all the necessary documents, follow these steps: Visit the nearest DSWD office or check their official website for the application form. Some LGUs, like Quezon City, accept online applications for Solo Parent IDs, so make sure to check out your LGU’s website for any opportunity to submit your application online as this is more convenient and economical. Fill out the application form and attach all required documents. Make sure to bring the original copies and photocopies of the supporting documents. Submit your application and inquire how long you need to wait to receive feedback. Remember that your application is subject to approval. If approved, the LGU will issue you your Solo Parent ID."
What are the benefits of having a Solo Parent ID?,"Having a Solo Parent ID provides access to various benefits and support, including: Flexible Work Schedule: Employers are encouraged to provide flexible work arrangements to solo parents to accommodate their parental responsibilities. Parental Leave: Solo parents are entitled to seven days of parental leave per year. This is not convertible to cash and is not cumulative if not used. Educational Assistance: Educational assistance for solo parents’ children, including scholarships and grants. Price Reductions: Thanks to RA 11861 (Expanded Solo Parents Welfare Act of 2022), solo parents can now access extra price reductions when buying different items from drug stores, pharmacies, grocery stores, and similar shops. Cash Subsidy: Apart from discounts, eligible solo parents who earn the minimum wage will receive an extra monthly cash subsidy of Php 1,000.   Other Reminders: The Solo Parent ID is valid for one year and the ID holder must renew this at the DSWD office upon expiration. The Solo Parent ID is considered a valid government-issued ID and may be used as proof of identification in private and government transactions. If a holder of a Solo Parent ID is found to have married or re-married, the ID may be revoked. If the children of a Solo Parent ID holder are given up for adoption, the benefits will be terminated. The Parental Leave entitlement is available to a Solo Parent ID holder who has rendered at least one year of service, whether continuous or broken. The ID holder must have properly informed his or her employer that he or she will be taking a leave and the notice must have been done within the timeframe prescribed by the employer or as stated on the employment contract or handbook. The employee must present his or her valid Solo Parent ID upon leave application."
What is Virtual Pag-IBIG?,"The Virtual Pag-IBIG is Pag-IBIG Fund’s online service facility that allows you to safely and conveniently access Pag-IBIG Fund’s services anytime, anywhere using just your smartphone or computer with internet connection. It also provides a chat service with a Lingkod Pag-IBIG service officer ready to answer your inquiries or concerns. It’s like having your own Pag-IBIG Fund branch ready to serve you 24/7!"
What services does the Virtual Pag-IBIG provide?,"By simply visiting www.pagibigfundservices.com/virtualpagibig, you can immediately enjoy the following services: a. Register as a Pag-IBIG Fund member and get your permanent Membership ID (MID)Number; b. Open a MP2 Savings Account; c. Apply for a Pag-IBIG Multi-Purpose Loan (MPL); d. Apply for Pag-IBIG Calamity Loan (for members whose area of residence is declared under a state of calamity); e. Take the first step in applying for a Pag-IBIG Housing Loan; f. Apply for a Pag-IBIG Home Equity Appreciation Loan (HEAL); g. View the status of your loan (Housing, Multi-Purpose, Calamity or Home Equity Appreciation Loan); h. Top-Up your Pag-IBIG Regular Savings; i. Save in the Pag-IBIG MP2 Savings; j. Pay your Pag-IBIG loans (Housing, Multi-Purpose, Calamity or Home Equity Appreciation Loan); k. Apply for Interest-Rate Repricing on your Housing Loan; l. Claim your Pag-IBIG Savings (due to membership maturity, optional withdrawal of savings, retirement at age 65, and MP2 Savings maturity); and m. Chat with a Lingkod Pag-IBIG, 24/7, to help you learn more about your Pag-IBIG Fund benefits."
What added services will I enjoy with a Virtual Pag-IBIG account?,"With a Virtual Pag-IBIG account, you can enjoy the following premium services: a. View your Pag-IBIG Regular Savings records, including the annual dividends it has earned; b. View your MP2 Savings records, including the annual dividends it has earned; c. View your loan records (payments made and the outstanding balance of your Housing, Multi-Purpose, or Calamity Loan); and d. View the account balance and transaction history of your Loyalty Card Plus (currently available for cards issued by Asia United Bank)"
How can I access the Virtual Pag-IBIG?,"Using just your smartphone or computer with internet connection, you can easily access the Virtual Pag-IBIG by visiting www.pagibigfund.gov.ph, and clicking on the Virtual Pag-IBIG, For Members link on the main menu. You may also click www.pagibigfundservices.com/virtualpagibig/ to directly access Virtual Pag-IBIG."
I don’t have a Virtual Pag-IBIG account. Can I still enjoy its services?,"Yes! You can still have access to many of Pag-IBIG Fund’s services even if you do not have a Virtual Pag-IBIG account. However, to enjoy premium services, such as viewing your savings and loan records, you would need to create your own account. This is to ensure that your records with Pag-IBIG are kept safe."
How can I create my Virtual Pag-IBIG account?,"Opening a Virtual Pag-IBIG account is as easy as creating an email address or a Facebook Profile. Simply visit Virtual Pag-IBIG at the Pag-IBIG Fund website, click the “Create Account” button, and choose how to create your account from the following options: a. Via your Pag-IBIG Loyalty Card Plus; b. Via Online Activation; or c. Via Account Creation for Overseas Filipino Workers (OFWs)"
How do I create a Virtual Pag-IBIG account using my Loyalty Card Plus?,"The most convenient way to create a Virtual Pag-IBIG account is by using your Pag-IBIG Loyalty Card Plus. If you have one, choose this option and key in details found on your card to create your account. Here are the steps to create your Virtual Pag-IBIG account using your Pag-IBIG Loyalty Card Plus: a. After choosing to create your account via your Pag-IBIG Loyalty Card Plus, key in the following information: • Pag-IBIG Fund Membership ID (MID) Number • Bank which issued your Loyalty Card Plus • Last four (4) digits of your card number found at the reverse side of your Loyalty Card Plus b. Input the One-Time Pin (OTP) sent to your mobile phone; c. Key in the following information: • Email Address • Three (3) security questions and answers to help you retrieve your password in the event you forget this in the future d. Receive confirmation of your account creation and your temporary password via email; and e. Create your new password and log-in to start enjoying the full range of services of Virtual Pag-IBIG"
"How do I create a Virtual Pag-IBIG account online, even without a Pag-IBIG Loyalty Card Plus?","Members without a Pag-IBIG Loyalty Card Plus can still create a Virtual Pag-IBIG account by choosing the “Create and Activate your account online” option. Create your Virtual Pag-IBIG account using this option by following these simple steps: a. After choosing to create your account via the “Create and Activate Online” option, key in the following information: • Pag-IBIG Fund Membership ID (MID) Number • Complete name • Date of birth • Mobile phone number b. Input the One-Time Pin (OTP) sent to your mobile phone; c. Key in the following information: • Email Address • Three (3) security questions and answers to help you retrieve your password in the event you forget this in the future • Mother’s Maiden Name • Place of Birth d. Upload a photo of your passport or two (2) valid primary identification cards. Please make sure that your photo is clear and your information on the card are readable; e. Upload your selfie picture while holding your passport showing or the two (2) valid identification cards you submitted. Please make sure that your photo is clear and your information on the card are readable; f. Receive an SMS confirming that you have successfully created your Virtual Pag-IBIG account; g. Receive another SMS over the next few days informing you that your Virtual Pag-IBIG account has been activated and how you may access it.g. Receive another SMS over the next few days informing you that your Virtual Pag-IBIG account has been activated and how you may access it.   For your security, please change your temporary password immediately to protect your Virtual Pag-IBIG account."
How do I create a Virtual Pag-IBIG account if I am an Overseas Filipino Worker (OFW)?,"Overseas Filipino Workers (OFWs) may also create their accounts anytime, wherever they may be around the world by choosing the “Account Creation for OFWs” option. Here’s how: a. After choosing to create your account via the “Account Creation for OFWs” option, key in the following information: • Pag-IBIG Fund Membership ID (MID) Number • Complete name • Date of birth • Philippine Mobile phone number b. Input the One-Time Pin (OTP) sent to your mobile phone; c. Key in the following information: • Country of Assignment • Email Address • Three (3) security questions and answers to help you retrieve your password in the event you forget this in the future • Mother’s Maiden Name • Place of Birth d. Upload a photo of your passport or two (2) valid primary identification cards. Please make sure that your photo is clear and your information on the card are readable; e. Upload your selfie picture while holding your passport showing or the two (2) valid identification cards you submitted. Please make sure that your photo is clear and your information on the card are readable; f. Receive an SMS confirming that you have successfully created your Virtual Pag-IBIG account; g. Receive another SMS over the next few days informing you that your Virtual Pag-IBIG account has been activated and how you may access it; and   For your security, please change your temporary password immediately to protect your Virtual Pag-IBIG account."
Will the Virtual Pag-IBIG have even more services in the future?,Yes. We are continuously developing the services available for you via the Virtual Pag-IBIG to make you feel Pag-IBIG online even more!