diff --git "a/Level-5/create_problem_task.json" "b/Level-5/create_problem_task.json" new file mode 100644--- /dev/null +++ "b/Level-5/create_problem_task.json" @@ -0,0 +1,2598 @@ +[ + { + "fields": { + "assigned_to": "Assigned to", + "assignment_group": "Assignment group", + "business_service": "Service", + "category": "Category", + "cmdb_ci": "Configuration item", + "description": "Description", + "impact": "Impact", + "service_offering": "Service offering", + "short_description": "Problem statement", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "urgency", + "description", + "impact", + "business_service" + ], + "template_record": { + "active": "true", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": "Problem Coordinator A", + "assignment_group": "Problem Solving", + "business_duration": "", + "business_service": "", + "calendar_duration": "", + "category": "Hardware", + "cause_notes": null, + "close_notes": "", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "Dell Wireless WLAN Utility", + "comments": "", + "comments_and_work_notes": "", + "company": "", + "confirmed_at": "2024-10-30 10:04:43", + "confirmed_by": { + "display_value": "Problem Coordinator A", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" + }, + "contact_type": null, + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "antiprudential hexadactylism semicup Catharine untheoretic", + "due_date": "", + "duplicate_of": "", + "escalation": "Normal", + "expected_start": "", + "first_reported_by_task": "", + "fix_at": "", + "fix_by": "", + "fix_communicated_at": "", + "fix_communicated_by": "", + "fix_notes": null, + "follow_up": "", + "group_list": "", + "impact": "2 - Medium", + "knowledge": "false", + "known_error": "true", + "location": "", + "made_sla": "true", + "major_problem": "false", + "number": "PRB0000012", + "opened_at": "2024-10-30 10:04:43", + "opened_by": { + "display_value": "Don Goodliffe", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + }, + "order": "", + "parent": "", + "priority": "4 - Low", + "problem_state": "Assess", + "reassignment_count": "1", + "related_incidents": "", + "reopen_count": "0", + "reopened_at": "", + "reopened_by": "", + "resolution_code": null, + "resolved_at": "", + "resolved_by": "", + "review_outcome": "", + "rfc": "", + "route_reason": "", + "service_offering": "", + "short_description": "lymphatitis repandolobate dogfish silicify pantagraphic", + "sla_due": "UNKNOWN", + "state": "Assess", + "subcategory": null, + "sys_class_name": "Problem", + "sys_created_by": "admin", + "sys_created_on": "2024-10-30 10:12:12", + "sys_domain": { + "display_value": "global", + "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "e9b0e55567b032004792adab9485ef6c", + "sys_mod_count": "3", + "sys_tags": "", + "sys_updated_by": "admin", + "sys_updated_on": "2024-09-13 23:14:22", + "task_effective_number": "PRB0000012", + "time_worked": "", + "universal_request": "", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "3 - Low", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "", + "work_notes_list": "", + "work_start": "", + "workaround": null, + "workaround_applied": "false", + "workaround_communicated_at": "", + "workaround_communicated_by": "" + } + }, + { + "fields": { + "assigned_to": "Assigned to", + "assignment_group": "Assignment group", + "business_service": "Service", + "category": "Category", + "cmdb_ci": "Configuration item", + "description": "Description", + "impact": "Impact", + "service_offering": "Service offering", + "short_description": "Problem statement", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "description", + "impact", + "business_service", + "category" + ], + "template_record": { + "active": "true", + "activity_due": "UNKNOWN", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": "Problem Manager", + "assignment_group": "", + "business_duration": "", + "business_service": "", + "calendar_duration": "", + "category": "Hardware", + "cause_notes": "
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