| [ |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-01-07 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "conventical defeat cootie catoptrite tradable", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000006", |
| "link": "https://dev224577.service-now.com/api/now/table/task/8d6246c7c0a80164012fb063cecd4ace" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000008", |
| "opened_at": "2024-01-04 16:06:28", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "cephalochordate commemorable rickstand Saccopharynx castlewards", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2024-01-04 16:06:28", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46fb0230a9fe198101a23f6712475e11", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "Sarah.Cook.3360", |
| "sys_updated_on": "2025-01-23 06:57:27", |
| "task_effective_number": "PRB0000008", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator B", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Network", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-01-07 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "appendiculate holophyte dorn Hydropterideae bicrenate", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "High", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000001", |
| "link": "https://dev224577.service-now.com/api/now/table/task/9c573169c611228700193229fff72400" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000007", |
| "opened_at": "2022-07-23 15:32:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "4", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "subvicarship elaeometer rationalistic celemin indemnization", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
| "sys_created_on": "2022-07-23 15:32:07", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9d3a266ac6112287004e37fb2ceb0133", |
| "sys_mod_count": "14", |
| "sys_tags": "", |
| "sys_updated_by": "Amber.Wagner.7822", |
| "sys_updated_on": "2025-01-23 06:13:12", |
| "task_effective_number": "PRB0000007", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator B", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Network", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "WIRELESS", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Cholones superimpending supplementarily alloisomer intrahepatic", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001002", |
| "opened_at": "2018-10-04 19:57:26", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "reattribute acceptive tingle unconsulting coenamourment", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": "Wireless", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-04 19:57:39", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "6632130c730123002728660c4cf6a734", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-11 23:15:46", |
| "task_effective_number": "PRB0001002", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "FileServerFloor2", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-01-07 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "versewright electromuscular uncase Munich menticulture", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000002", |
| "opened_at": "2022-07-23 15:35:29", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "volumetry pterylosis lostness desmodont filiform", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
| "sys_created_on": "2022-07-23 15:35:29", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9d3d3b85c61122870138f3d1472bba01", |
| "sys_mod_count": "8", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 22:49:54", |
| "task_effective_number": "PRB0000002", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell Wireless WLAN Utility", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-10-30 10:04:43", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "cyclohexanone transfixation nonylenic presuperficially ungenius", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "2 - Medium", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000012", |
| "opened_at": "2024-10-30 10:04:43", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "4 - Low", |
| "problem_state": "Assess", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "protoamphibian condensery nepenthes tributable reductively", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-10-30 10:12:12", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "e9b0e55567b032004792adab9485ef6c", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 23:14:22", |
| "task_effective_number": "PRB0000012", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Manager", |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "SAP Enterprise Services", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-09-17 16:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Manager", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "rationalizable psammocarcinoma slepez hollo cyclization", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000051", |
| "link": "https://dev224577.service-now.com/api/now/table/task/d7158da0c0a8016700eef46c8d1f3661" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "1 - High", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000011", |
| "opened_at": "2024-09-10 21:58:15", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "1 - Critical", |
| "problem_state": "Root Cause Analysis", |
| "reassignment_count": "", |
| "related_incidents": "8", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "gerip beautihood diffusionism postvaccinal actinine", |
| "sla_due": "UNKNOWN", |
| "state": "Root Cause Analysis", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "itil", |
| "sys_created_on": "2024-09-10 21:58:15", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "d7296d02c0a801670085e737da016e70", |
| "sys_mod_count": "31", |
| "sys_tags": "", |
| "sys_updated_by": "Dakota.Martinez.9660", |
| "sys_updated_on": "2025-01-23 06:44:11", |
| "task_effective_number": "PRB0000011", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Manager", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": " <p>Server does not meet minimum specs to run the meeting server</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-09-18 00:01:22", |
| "confirmed_by": { |
| "display_value": "Problem Manager", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "ozonide slithy lapactic cystinuria towpath", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": "\n\t\t\t <p>Upgrade CPU and RAM to meet minimum specs</p>", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "2 - Medium", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000106", |
| "opened_at": "2024-09-17 23:59:48", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "2 - High", |
| "problem_state": "Root Cause Analysis", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "branchiostegal Oryctolagus unbeginningly ultratropical nonsugar", |
| "sla_due": "UNKNOWN", |
| "state": "Root Cause Analysis", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-09-18 00:01:19", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "36836028532023004247ddeeff7b12f1", |
| "sys_mod_count": "4", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-18 00:02:32", |
| "task_effective_number": "PRB0000106", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ", |
| "close_notes": "needed latest patch - after patch all is well\n\t\t", |
| "closed_at": "2024-09-10 22:45:58", |
| "closed_by": "", |
| "cmdb_ci": "EXCH-SD-05", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-12-30 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "atelorachidia squamosa centaurus nonrequisition paleohistology", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>needed latest patch - after patch all is well</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000051", |
| "opened_at": "2024-09-10 22:44:01", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "reblossom pluggable apiculated nonintrusionism heterophoria", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2024-09-10 22:45:11", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "05001913c0a8016600161851785e5219", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-14 02:43:10", |
| "task_effective_number": "PRB0000051", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Email", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "detestable noibwood grossart lycopodiaceous nonprofessional", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0007601", |
| "opened_at": "2018-08-30 01:08:39", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "New", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "translationally unspontaneous irritableness menology ectoproctous", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-08-30 01:09:05", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "62304320731823002728660c4cf6a7e8", |
| "sys_mod_count": "1", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-11 23:16:57", |
| "task_effective_number": "PRB0007601", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator B", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Network", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-01-07 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "tensor undividedness prober planchment incongenerous", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "High", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000001", |
| "link": "https://dev224577.service-now.com/api/now/table/task/9c573169c611228700193229fff72400" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000007", |
| "opened_at": "2022-07-23 15:32:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "4", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "perfoliate improvidently hexamitiasis campstool odorize", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
| "sys_created_on": "2022-07-23 15:32:07", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9d3a266ac6112287004e37fb2ceb0133", |
| "sys_mod_count": "14", |
| "sys_tags": "", |
| "sys_updated_by": "Amber.Wagner.7822", |
| "sys_updated_on": "2025-01-23 06:13:12", |
| "task_effective_number": "PRB0000007", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Email", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Carnegiea amende unmisguided hunker Platonizer", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0007601", |
| "opened_at": "2018-08-30 01:08:39", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "New", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "unboisterous serriferous hexameral bogle pygidium", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-08-30 01:09:05", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "62304320731823002728660c4cf6a7e8", |
| "sys_mod_count": "1", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-11 23:16:57", |
| "task_effective_number": "PRB0007601", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell Wireless WLAN Utility", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-10-30 10:04:43", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "scorching aeroplane nonprojection intermundium rejectamenta", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "2 - Medium", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000012", |
| "opened_at": "2024-10-30 10:04:43", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "4 - Low", |
| "problem_state": "Assess", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "desman sulphate recruit Beatrice bradycinesia", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-10-30 10:12:12", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "e9b0e55567b032004792adab9485ef6c", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 23:14:22", |
| "task_effective_number": "PRB0000012", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell Wireless WLAN Utility", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-10-30 10:04:43", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "dess coseat unquivered germaneness amblygeusia", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "2 - Medium", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000012", |
| "opened_at": "2024-10-30 10:04:43", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "4 - Low", |
| "problem_state": "Assess", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "disparity ripsnorting Anglophobist Whitefieldian ghostlike", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-10-30 10:12:12", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "e9b0e55567b032004792adab9485ef6c", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 23:14:22", |
| "task_effective_number": "PRB0000012", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator B", |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 2 Minutes", |
| "category": "Network", |
| "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ", |
| "close_notes": "updated firmware", |
| "closed_at": "2024-09-10 23:10:55", |
| "closed_by": "", |
| "cmdb_ci": "ny8500-nbxs09", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-12-30 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "semilogical bouffancy coquette boomage phallorrhagia", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>updated firmware</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000053", |
| "opened_at": "2024-09-10 23:08:13", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "unconversable Ram sodding ministerially paltry", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2024-09-10 23:10:41", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "05164252c0a80166006452a56ccd08a9", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-14 02:45:55", |
| "task_effective_number": "PRB0000053", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 5 Minutes", |
| "category": "Hardware", |
| "cause_notes": " <p>This is a timing issue caused when you plug and unplug USB devices quickly</p> ", |
| "close_notes": "OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC", |
| "closed_at": "2024-09-18 00:09:20", |
| "closed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "cmdb_ci": "*BETH-IBM", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-09-18 00:08:58", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Tonto seemingly pinnacle lapstreaked papyrotint", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000601", |
| "link": "https://dev224577.service-now.com/api/now/table/task/9e7f9864532023004247ddeeff7b121f" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000109", |
| "opened_at": "2024-09-18 00:03:54", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Risk Accepted", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "magicalize decohere translatableness unobstructive crookback", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-09-18 00:05:42", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "8f74a828532023004247ddeeff7b1295", |
| "sys_mod_count": "11", |
| "sys_tags": "", |
| "sys_updated_by": "Patrick.Martinez.7260", |
| "sys_updated_on": "2025-01-23 02:23:50", |
| "task_effective_number": "PRB0000109", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator B", |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Database", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "2024-09-10 23:08:09", |
| "closed_by": "", |
| "cmdb_ci": "lawson_db", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-12-30 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "comparate anomphalous consentant superposable precultural", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000032", |
| "opened_at": "2024-09-10 23:06:17", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Root Cause Analysis", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "simplicist Anglicization Mirabilis Massalia prototypical", |
| "sla_due": "UNKNOWN", |
| "state": "Root Cause Analysis", |
| "subcategory": "Oracle", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2024-09-10 23:07:53", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "05147c3ec0a8016600da5b1a92269b3d", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 23:45:53", |
| "task_effective_number": "PRB0000032", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell Wireless WLAN Utility", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-10-30 10:04:43", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "coenogamete priestling youve overbias salvageproof", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "2 - Medium", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000012", |
| "opened_at": "2024-10-30 10:04:43", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "4 - Low", |
| "problem_state": "Assess", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "impersuasible trombiculid dolichocephalism bidar headledge", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-10-30 10:12:12", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "e9b0e55567b032004792adab9485ef6c", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 23:14:22", |
| "task_effective_number": "PRB0000012", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "2024-09-17 23:59:05", |
| "closed_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "einkorn uneffectless overpainfulness auriculoventricular elastometry", |
| "due_date": "", |
| "duplicate_of": { |
| "display_value": "PRB0000055", |
| "link": "https://dev224577.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" |
| }, |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000105", |
| "opened_at": "2024-09-17 23:57:29", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Duplicate", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Hemigalus prodigalize squirelike Secessiondom dispensator", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-09-17 23:58:16", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "0d036ce4532023004247ddeeff7b12a8", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-17 23:59:05", |
| "task_effective_number": "PRB0000105", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator B", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell PERC 2", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-01-07 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Nandi hermaphroditically tropocaine bullishly immortalship", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000004", |
| "opened_at": "2024-01-04 16:40:42", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "New", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Annabel Procavia buchite sexlessness hyperenthusiasm", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-01-04 16:40:42", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "471a5450a9fe198101f2054169e75bf4", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 03:32:16", |
| "task_effective_number": "PRB0000004", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 5 Minutes", |
| "category": "Hardware", |
| "cause_notes": " <p>This is a timing issue caused when you plug and unplug USB devices quickly</p> ", |
| "close_notes": "OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC", |
| "closed_at": "2024-09-18 00:09:20", |
| "closed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "cmdb_ci": "*BETH-IBM", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-09-18 00:08:58", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "undescribed extinguisher Pyrocystis risk Rhineland", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000601", |
| "link": "https://dev224577.service-now.com/api/now/table/task/9e7f9864532023004247ddeeff7b121f" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000109", |
| "opened_at": "2024-09-18 00:03:54", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Risk Accepted", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Physapoda crunchweed Phascogale unfilm encomium", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-09-18 00:05:42", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "8f74a828532023004247ddeeff7b1295", |
| "sys_mod_count": "11", |
| "sys_tags": "", |
| "sys_updated_by": "Patrick.Martinez.7260", |
| "sys_updated_on": "2025-01-23 02:23:50", |
| "task_effective_number": "PRB0000109", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| } |
| ] |
